Canon Support for EOS R6 Mark II | Canon U.S.A., Inc.

EOS R6 Mark II


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Date 01.25.23
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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at https://developercommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type Digital interchangeable lens, mirrorless camera
Image Processor DIGIC X
Recording Media (Two) SD card slots
  • Compatible with UHS-II
  • Eye-Fi cards and Multimedia cards (MMC) are not supported.
Compatible Lenses Canon RF lens group (including RF-S lenses) When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount Canon RF mount
Type Full-frame CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels Approx. 24.2 megapixels
Screen Size Approx. 36.0 x 24.0 mm
Pixel Unit Approx. 6.00 µm square
Total Pixels Approx. 25.6 megapixels
Aspect Ratio 3:2 (Horizontal:Vertical)
Color Filter System RGB primary color filters
Low Pass Filter Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indicated on the screen) or manually (taking about approx. 8 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.
    • Not available with RF-S/EF-S lenses, in cropped shooting, during focus bracket shooting, in FAW burst mode, or multiple-exposure shooting.
  3. Manual cleaning (by hand)
Recording Format Compliant to Design rule for Camera File system 2.0 and Exif 2.31*. *Supports time difference information in Exif 2.31.
Image Format JPEG, HEIF, RAW / C-RAW / Dual Pixel RAW/ RAW burst (CR3), C-RAW (Canon original) ; Movies: ALL-I (Time-lapse video only), IPB (MP4)
File Size
* At H+ Drive setting (12 fps), using Mechanical or 1st-curtain Electronic shutter.
*1: Number of shots using a 32 GB card that conforms to Canon testing standards.
*2: Number of shots using a 32 GB UHS-II card that conforms to Canon testing standards.
*3: When set to [HDR shooting (HDR PQ): Disable].
*4: When set to [HDR shooting (HDR PQ): Enable].
File Numbering The following file numbers can be set:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG / HEIF Simultaneous Recording Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Color Space Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Scene Intelligent Auto, [Auto] will be set automatically.
    • [Standard] is the default setting for [User Def. 1-3].
Settings
  1. Auto (Ambience priority/White priority)
  2. Day Light
  3. Shade
  4. Cloudy*1
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature*2
*1: Effective also in twilight and sunset.
*2: White balance can be adjusted during movie recording.
Auto White Balance Option between ambience priority and white priority settings, using SET button
White Balance Shift Blue/amber bias: ±9 levelsMagenta/green bias: ±9 levelsCorrected in reference to the current WB mode's color temperature.
Type OLED color electronic viewfinder; 0.5-inch, approx. 3.69 million dots
Coverage Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
Magnification / Angle of View Approx. 0.76x / Approx. 35.2 degrees (with 50mm lens at infinity, -1 m-1)
Eye Point Approx. 23mm (at -1 m-1 from the eyepiece lens end)
Dioptric Adjustment Range Approx. -4.0 to + 2.0 m-1 (dpt)
Viewfinder Information
  1. Maximum burst
  2. Possible shots/Sec. until self-timer shoots
  3. Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
  4. Shooting mode
  5. AF method
  6. AF operation
  7. Image quality
  8. Card
  9. Drive mode
  10. Metering mode
  11. No. of remaining shots for focus braketing, multiple exposures, or interval timer
  12. Electronic level
  13. Movie recording time available
  14. Battery level
  15. Image Stabilizer (IS mode)
  16. Histogram (Brightness/RGB)
  17. Quick Control button
  18. Anti-flicker shooting
  19. White balance/White balance correction
  20. Picture style
  21. Auto Lighting Optimizer
  22. Still photo cropping / Aspect ratio
  23. AF point (1-point AF)
  24. AEB/FEB
  25. View Assist
  26. HDR PQ
  27. Flash ready / FE lock / High-speed sync
  28. Electronic shutter
  29. Touch shutter / Create folder
  30. AE lock
  31. Shutter speed / Multi-function lock warning
  32. Aperture value
  33. Wi-Fi® function
  34. Wi-Fi® signal strength
  35. Bluetooth® function
  36. Exposure simulation
  37. Magnify button
  38. ISO speed
  39. Highlight tone priority
  40. Exposure compensation
  41. Exposure level indicator
Focus Method Dual Pixel CMOS AF
Number of AF zones available for Automatic Selection AF area: Horizontal: Approx. 100% x Vertical: Approx. 100% (100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used) Stills: Max. 1053 zones (39 x 27) Movies: Max. 1053 zones (39 x27)
Selectable Positions for AF Point AF area: Horizontal: Approx. 90% x Vertical: Approx. 100% Stills: Max. 4897 positions (83 x 59) Movies: Max 4067 positions (83 x 49)
AF Working Range EV -6.5 to 20 (f/1.2 lens*, center AF point, One-Shot AF,at 73°F/23°C, ISO 100 * Except RF lenses with a Defocus Smoothing (DS) coating.
Focusing brightness range (still photo shooting) EV 6.5 to 21 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, and ISO 100) * Except RF lenses with a Defocus Smoothing (DS) coating.
Focusing brightness range (in movie recording) 4K: EV 4.0 to 21 Full HD: EV 4.5 to 21 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, ISO 100, and 29.97 / 25.00 fps.) * Except RF lenses with a Defocus Smoothing (DS) coating.
Available AF Areas
  • Spot AF
  • 1-point AF
  • Expand AF area: Above/below/left/right
  • Expand AF area: Around
  • Flexible Zone AF 1
  • Flexible Zone AF 2
  • Flexible Zone AF 3
  • Whole area AF
Available Subject Detection
  • Auto
  • People
  • Animals (dogs / cats / birds / horses)
  • Vehicles (motorsports cars or motorcycles / aircraft / trains)
    * Certain types of animals or vehicles may not be detected, depending on shape and appearance
Eye Detection Auto:
  1. Selects the eye closer to the camera (as detected from the angle of the face).
  2. At the same distance from the camera, selects the eye closer to the center of the image.
Manual:
  1. Can be selected by touch.
  2. Can be selected with the Multi-controller.
Metering Modes Real-time metering from CMOS image sensor (384 [24x16] metering zones)
  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 5.9% of the area at the center of the screen)
  3. Spot metering (approx. 3.0% of the area at the center of the screen)
  4. Center-weighted average metering
Metering Range EV -3 - 20 (at 73°F/23°C, ISO 100)(Still Photo Shooting)
Exposure Modes
  1. Scene Intelligent Auto
  2. Hybrid Auto
  3. Special Scenes
  4. Creative Filters
  5. Flexible-priority AE
  6. Program AE
  7. Shutter-priority AE
  8. Aperture-priority AE
  9. Manual Exposure
  10. Bulb Exposure
  11. Custom Shooting Modes C1, C2, C3
ISO Speed Range Manually Set
  • For [Highlight tone priority], the settable ISO speed range will be ISO 200 to 102400.
  • Expanded ISO cannot be set for HDR mode or during HDR PQ shooting.

ISO Auto range settings in still photo shooting

*1: ISO 200 when set to [Highlight tone priority: Enable/Enhanced].
*2: Varies depending on the [Maximum] and [Minimum] settings for [Auto range].
*3: If outside the setting range, changed to the value closest to ISO 400.
Exposure Compensation Click here to view the full specifications PDF.
AE Lock
  1. Auto AE lock
    • AE is locked as soon as subjects are in focus using One-Shot AF when set to selected metering mode in [C.Fn2: AE lock meter. mode after focus].
    • User-set AE lock.
      • Use the AE lock button (update by pressing the button again) in Fv, P, Tv, Av, and M mode.
      • Enabled in all metering modes.9
Type Electronically controlled focal-plane shutter
  1. Electronic first curtain
  2. Mechanical shutter
  3. Electronic shutter*
* Cannot be used in conjunction with the following functions: flash photography, HDR shooting, multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High]. * A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated. * In electronic shutter shooting under conditions such as flash firing by other cameras or with fluorescent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
Shutter Speeds Mechanical / 1st-curtain Electronic shutter: 1/8000th sec 30 seconds, in 1/3 or 12-step increments
Electronic shutter: 1/8000th sec 30 seconds, in 1/3 or 12-step increments (1/16,000th possible, if user-set in Tv or M shooting modes)
X-sync Speed Mechanical Shutter: 1/200 sec. Elec. 1st-curtain: 1/250 sec.
Shutter Release Soft-touch electromagnetic release
Self Timer 10-sec. delay, 2-sec. delay
Still Photo IS In-body IS operation can be selected when using a non-IS lens.
  • Always on
  • Only for shot (no stabilization in viewfinder/LCD screen between shots) Coordinated IS when used with Canon RF or RF-S lenses having optical Image Stabilization
Accessory Shoe Canon Multi-function accessory shoe Optional Canon AD-E1 adapter required for conventional shoe-mount flashes and accessories
E-TTL balance Ambience priority, standard, flash priority
Flash Exposure Compensation ±3 stops in 1/3- or 1/2-stop increments
Continuous flash control E-TTL each shot / E-TTL 1st shot
Drive Modes and Continuous Shooting Speed Click here to view the full specifications PDF.
HDR Shooting (HDR PQ) Disable / Enable
Still Photo HDR PQ Click here to view the full specifications PDF.
Movie HDR PQ Click here to view the full specifications PDF.
Continuous HDR Shooting (still images) 1 shot only / Every shot
Shooting Times Click here to view the full specifications PDF.
*1 Time available for continuous shooting in 23°C / 73°F environment, from a cold start. If the camera is in LV mode standby before shooting or the ambient temperature is high, the shooting time may be shorter.
*2 According to Canon measurement conditions when using UHS-II cards conforming to Canon testing standards.
*3 The maximum duration of shooting may be shorter under some circumstances even if recording begins from cold start, due to a rise in temperature inside the camera caused by pre-shooting camera setting operations or by prolonged use of the Live View mode. When the card is full, movie recording stops automatically. In this case, duration time when you erase the data and restart shooting.
File Format Normal Movies Click here to view the full specifications PDF.
* Recording in AAC when [Audio compression] (C.Fn4) is set to [Enable] or Linear PCM when set to [Disable].
Estimated Recording time, Movie Bit Rate and File Size H.264/AVC (Canon Log: Off, HDR PQ: Off)
Click here to view the full specifications PDF.
* Bit rate only applies to video output, not audio or metadata.
* Audio is recorded when [C.Fn4 audio compression:Enable] (Audio: AAC) is set.
* Movie recording stops when the maximum recording time per movie is reached.
* No audio is recorded for approx. the last two frames with the compression method for movie recording quality set to IPB (Standard) or IPB (Light) and the camera set to [C.Fn4 Audio compression: Enable]. Moreover, the video and sound may be slightly out of sync when movies are played back in Windows.
* Mbps megabits per second (8 megabits = 1 megabyte)
Estimated Recording Time, Continued. H.265/HEVC (Canon Log: On or HDR PQ: On)
Click here to view the full specifications PDF.
* Bit rate only applies to video output, not audio or metadata.
* Audio is recorded when [C.Fn4 audio compression:Enable] (Audio: AAC) is set.
* Movie recording stops when the maximum recording time per movie is reached.
31 min.
* No audio is recorded for approx. the last two frames with the compression method for movie recording quality set to IPB (Standard) or IPB (Light) and the camera set to [C.Fn4 Audio compression: Enable]. Moreover, the video and sound may be slightly out of sync when movies are played back in Windows.
* Mbps megabits per second (8 megabits = 1 megabyte)
Card Performance Requirements Click here to view the full specifications PDF.
Video AF Dual Pixel CMOS AF; Movie Servo AF available in AF Menu
Exposure Compensation ±3 stops in 1/3- or 1/2-stop increments
Time Code Yes (Count up, Start time setting, Movie recording count, Movie play count, HDMI time code on/off, HDMI rec. command on/off, Drop frame enable/disable)
Movie Pre-recording (On/Off) 3 or 5 seconds; user-selectable
Time-lapse Movie Setting Interval 2 sec 99:59:59; Number of frames 23,600; Movie recording size 4K/Full HD; Auto exposure fixed @ first frame/auto for each frame; Beep per frame recorded (volume setting 0/silent 5)
Time-lapse Playback Frame Rate 29.97 (set to NTSC); 25.00fps (set to PAL)
Type TFT color, liquid-crystal monitor
Monitor Size 3.0-inch (screen aspect ratio of 3:2) 2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height)
Dots Approx. 1.62 million dots
Coverage Approx. 100% vertically/horizontally
Brightness Control Manually adjustable to one of seven brightness levels
Touch-screen Operation Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified view
Coating Clear View LCD II
  • Anti-smudge coating applied.
  • Anti-reflection coating not applied.
Interface Languages 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Highlight Alert The white areas with no image data will blink.
Histogram Brightness and RGB
Function The Quick Control screen can be accessed by pressing the Quick Control button during shooting, recording, or playback.
Quick Control Screen The following settings are available for the [Quick Control screen] during movie recording.
  • View 1: Conventional Quick Control screen
  • View 2: Cinema EOS-style Quick Control screen
Protection
  1. Single image (select image)
  2. Select range
  3. All images in folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase Except protected images
  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers Not supported
DPOF Compliant to DPOF Version 1.1
Supporting Standards Equivalent to IEEE 802.11 b/g/n/a/ac Standards
Transmission Method DS-SS modulation (IEEE 802.11b) OFDM modulation (IEEE 802.11g/n/a/ac)
Transition Frequency (Central Frequency) 2.4 GHz band Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels 5.0 GHz band Frequency: 5180 to 5825 MHz Channels: 36 to 165 channels1
Connection Method (1) Camera access point mode (2) Infrastructure mode
Communication with a Smartphone
  • Images can be viewed, controlled, and received using a smartphone.
  • Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications.
  • Images can be sent to a smartphone.
  • NFC connection: Not supported
  • Supported images: JPEG, HEIF, RAW/C-RAW, MP4 video files
  • Transcoding while sending: Size to send (original / reduced size); Quality to send (original / compressed)
Remote Operation Using EOS Utility The camera can be controlled via Wi-Fi® or USB, with Canon EOS Utility software installed in a compatible Mac or Windows computer.
Print from Wi-Fi® Printers Not supported.
Send Images to a Web Service image.canon: Video files (MP4) and JPEG, HEIF, RAW or C-RAW still images can be uploaded to image.canon servers. From image.canon, images can be sent to specific social media and 3rd-party cloud image services.
Standards Compliance Bluetooth Specification Version 5.0 compliant (Bluetooth Low Energy technology)
Transmission Method GFSK modulation
Bluetooth Pairing Smartphone up to 10 devices; BR-E1 remote controller 1 unit
Available Functions Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials
Custom Controls

Customizable Buttons

Click here to view the full specifications PDF.
Customizable Dials Click here to view the full specifications PDF.
My Menu Registration
• Up to six top-tier menu options and Custom Function settings can be registered. • Up to five My Menu tabs can be added.
Click here to view the full specifications PDF.
USB Terminal Equivalent to SuperSpeed USB (USB 3.1 Gen 1)
  • For PC communication
  • Terminal type: USB Type-C
  • Shared with terminal for in-camera charging with the USB Power Adapter PD-E1.
  • In-camera Charging: Equivalent to USB type-C (5 V/1.5 A), but use should be restricted to USB Power Adapter PD-E1.
HDMI Out Terminal HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible
  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Microphone terminal 3.5mm diameter stereo mini jack
Headphone terminal Compatible with 3.5mm diameter stereo mini-plug
Battery Canon LP-E6NH battery pack (also compatible with LP-E6N and LP-E6 battery packs)
  • With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible.
  • With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible. The USB Power Adapter PD-E1 is not compatible with powering the camera.
Optional Battery Grip Compatible with Canon Battery Grip BG-R10 (Accepts one or two LP-E6NH, LP-E6N, or LP-E6 battery packs)
Battery Check Automatic battery check when the power switch is turned ON. Displayed in 5 levels in viewfinder, and on LCD screen. Battery info display in Set-up Menu:
  • Remaining capacity percentage
  • Shutter count, on current battery charge
  • Recharge performance (battery's ability to hold charge; displayed in 3 levels)
Start-up Time Approx. 0.4 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D) Approx. 5.45 x 3.87 x 3.48 in. / 138 x 98.4 x 88.4mm Based on CIPA standards.
Weight Approx. 1.5 lbs. / 680g (including battery, SD memory card; without body cap) Approx. 1.3 lbs. / 598g (body only; without battery, card or body cap)
Working Temperature Range 32-104° F / 0-+40° C
Working Humidity

85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: EOS R6 Mark II Firmware Version 1.1.1
Advisory Type Firmware Notice
Date 01.18.23

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