Canon Support for EOS R6 | Canon U.S.A., Inc.

EOS R6


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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

We've got plenty more how-to videos with tips and tutorials to help you with your Canon product.

 

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital interchangeable lens, mirrorless camera
Recording Media
(Two) SD card slots
  • Compatible with UHS-II
  • Eye-Fi cards and Multimedia cards (MMC) are not supported.
Compatible Lenses
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount
Canon RF mount
Type
CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels
Approx. 20.1 megapixels
Screen Size
Approx. 36.0 x 24.0 mm
Pixel Unit
Approx. 6.56 µm square
Total Pixels
Approx. 21.4 megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indicated on the screen) or manually (taking about approx. 8 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.
    • Not available with EF-S lenses, in cropped shooting or multi-exposure shooting.
  3. Manual cleaning (by hand)
Recording Format
Compliant to Design rule for Camera File system 2.0 and Exif 2.31*.
*Supports time difference information in Exif 2.31.
Image Format
JPEG, HEIF, RAW / C-RAW (CR3), C-RAW (Canon original) ; Movies: ALL-I (Time-lapse video only), IPB, MP4
File Numbering
The following file numbers can be set:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG / HEIF Simultaneous Recording
Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Scene Intelligent Auto, [Auto] will be set automatically.
    • [Standard] is the default setting for [User Def. 1-3].
Settings
  1. Auto (Ambience priority/White priority)
  2. Day Light
  3. Shade
  4. Cloudy*
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings, using SET button
White Balance Shift
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
Corrected in reference to the current WB mode's color temperature.
Type
OLED color electronic viewfinder
Coverage
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
Magnification / Angle of View
Approx. 0.76x / Approx. 35.2 degrees (with 50mm lens at infinity, -1 m-1)
Eye Point
Approx. 23mm (at -1 m-1 from the eyepiece lens end)
Viewfinder Information
  1. Maximum burst
  2. Possible shots/Sec. until self-timer shoots
  3. Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
  4. Shooting mode
  5. AF method
  6. AF operation
  7. Image quality
  8. Card
  9. Drive mode
  10. Metering mode
  11. No. of remaining shots for focus braketing, multiple exposures, or interval timerv
  12. Electronic level
  13. Movie recording time available
  14. Battery level
  15. Image Stabilizer (IS mode)
  16. Histogram (Brightness/RGB)
  17. Quick Control button
  18. Anti-flicker shooting
  19. White balance/White balance correction
  20. Picture style
  21. Auto Lighting Optimizer
  22. Still photo cropping / Aspect ratio
  23. AF point (1-point AF)
  24. AEB/FEB
  25. View Assist
  26. HDR PQ
  27. Flash ready / FE lock / High-speed sync
  28. Electronic shutter
  29. Touch shutter / Create folder
  30. AE lock
  31. Shutter speed / Multi-function lock warning
  32. Aperture value
  33. Wi-Fi function
  34. Wi-Fi signal strength
  35. Bluetooth function
  36. Exposure simulation
  37. Magnify button
  38. ISO speed
  39. Highlight tone priority
  40. Exposure compensation
  41. Exposure level indicator
Focus Method
Dual Pixel CMOS AF
Number of AF zones available for Automatic Selection
AF area: Horizontal: Approx. 100% x Vertical: Approx. 100%
(100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used)
Stills: Max. 1053 zones (39 x 27)
Movies: Max. 819 zones (39 x21)
Selectable Positions for AF Point AF area: Horizontal: Approx. 90% x Vertical: Approx. 100%
Stills: Max. 6072 positions (92 x 66)
Movies: Max 4968 positions (92 x 54)
AF Working Range
EV -6.5 to 20 (f/1.2 lens*, center AF point, One-Shot AF,at 73°F/23°C, ISO 100
* Except RF lenses with a Defocus Smoothing (DS) coating.
Focusing brightness range (in movie recording)
EV -5 to 20 (f/1.2 lens*, center AF point, One-Shot AF,at 73°F/23°C, ISO 100
* Except RF lenses with a Defocus Smoothing (DS) coating.
Available AF Detection zones
Zone AF
9 x 9
Large Zone AF: Vertica
Max. 9 x 21
Large Zone AF: Horizontal
Max. 31 x 9
Face+Tracking (Auto selection with nothing detected)
Max. 39 x 27
Eye Detection
Auto:
  1. Selects the eye closer to the camera (as detected from the angle of the face).
  2. At the same distance from the camera, selects the eye closer to the center of the image.

Manual:
  1. Can be selected by touch.
  2. Can be selected with the Multi-controller.
Metering Modes
Real-time metering with image sensor (384 [24x16] metering zones)
  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 5.8% of the area at the center of the screen)
  3. Spot metering (approx. 2.9% of the area at the center of the screen)
  4. Center-weighted average metering
Metering Range
EV -3 - 20 (at 73°F/23°C, ISO 100)(Still Photo Shooting)
Exposure Modes
  1. Scene Intelligent Auto
  2. Flexible-priority AE (Fv)
  3. Program AE (P)
  4. Shutter-priority AE (Safety shift possible) (Tv)
  5. Aperture-priority AE (Safety shift possible) (Av)
  6. Manual exposure (M)
  7. Bulb
  8. Custom shooting mode C1, C2, C3
Exposure Compensation
User-set ±3 stops in 1/3- or 1/2-stop increments
AEB ±3 stops in 1/3- or 1/2-stop increments
AE Lock
  1. Auto AE lock
    • The metering mode for AE lock after focus can be customized.
  2. User-set AE lock
    • In the Fv, P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type
Electronically controlled focal-plane shutter
  1. Electronic first curtain
  2. Mechanical shutter
  3. Electronic shutter*
* Cannot be used in conjunction with the following functions: flash photography, HDR shooting, multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High].
* A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated.
* In electronic shutter shooting under conditions such as flash firing by other cameras or with fluorescent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
Shutter Speeds
When [Mechanical] or [Elec. 1st- curtain] is set: 1/8000-30 sec, bulb
When [Electronic] is set: 1/8000-0.5 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Still Photo IS
In-body IS operation can be selected when using a non-IS lens.
  • Always on
  • Only for shot (no stabilization in viewfinder/LCD screen between shots)
E-TTL balance
Ambience priority, standard, flash priority
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
Continuous flash control
  1. E-TTL each shot
  2. E-TTL locked after first shot in sequence
Shooting Times
Resolution and Frame Rate Mode Approx. shooting time (23°C / 73°F)*1 Recommended scene
4K 60p 94% sensor width
(5.1K oversampling)
30 min Independent films shooting action or with the option of slow motion at high resolution.
APS-C Crop 35 min*2 Independent films shooting action at high resolution with the need for additional reach for sports or wildlife or tighter crops.
4K 30p 94% sensor width
(5.1K oversampling)
40 min*3 General purpose.
*1 Time available for continuous shooting in 23°C / 73°F environment, from a cold start. If the camera is in LV mode standby before shooting or the ambient temperature is high, the shooting time may be shorter.
*2 Recording stops at 7minutes and 30seconds for high frame rate video. Indicates the time when recording can be resumed immediately.
*3 Recording is limited to 29 minutes 59 seconds. Indicates the time when recording can be resumed immediately.
Estimated Camera Recovery Time
Estimated recovery times are indicated below. These are affected by various factors such as ambient temperature, continued camera operation and the selected shooting resolution.The time until full record time is available will vary with ambient temperature.
Resolution and Frame Rate Waiting period (minutes)
(23°C / 73°F)
Approximate maximum recording time after waiting period (minutes)
4K 60p 10 5
Estimated Recording time, Movie Bit Rate and File Size
17 min.H.264/AVC (Canon Log: Off, HDR PQ: Off)
Video Recording Size Total Recording Time (approx.)  Bit Rate/File
Size (approx.)
64 GB 256 GB 1 TB
4K UHD 59.94 fps IPB Standard 4 min. 18 min. 1 hr. 13 min. 230 Mbps
1656 MB/min.
IPB (Light) 8 min. 35 min. 2 hr. 21 min. 120 Mbps
860 MB/min.
29.97 fps
23.98 fps
IPB Standard 8 min. 35 min. 2 hr. 20 min. 120 Mbps
869 MB/min.
IPB (Light)  17 min.  1 hr.10 min.  4 hr. 43 min. 60 Mbps 
431 MB/min. 
 4K UHD (Time-lapse movie)  29.97 fps  ALL-I  2 min. 9 min.  36 min.  470 Mbps 
3362 MB/min. 
 Full UHD (High Frame Rate movie)  119.88 fps^ IPB Standard   8 min.  35 min.  2 hr. 22 min. 120 Mbps
858 MB/min
IPB (Light)  15 min.  1 hr. 0 min.   4 hr. 3 min. 70 Mbps
501 MB/min 
Full HD 59.94 fps  IPB Standard  17 min.  1 hr. 9 min.  4 hr. 37 min.  60 Mbps
440 MB/min 
 IPB (Light) 30 min.  2 hr. 0 min.  8 hr. 3 min.  35Mbps
252 MB/min 
 29.97 fps
23.98 fps
IPB Standard   33 min.   2 hr. 15 min. 9 hr. 1 min.  30 Mbps
226 MB/min 
 29.97 fps
23.98 fps
IPB (Light)   1 hr. 18 min. 5 hr. 15 min.  21 hr. 0 min.  12 Mbps
97 MB/min 
 Full HD (Time-lapse movie)  29.97 fps ALL-I  11 min.  47 min.  3 hr. 9 min.  90 Mbps
644 MB/min 
 Full HD (HDR movie)  29.97 fps  IPB Standard  33 min. 2 hr. 15 min.   9 hr. 1 min. 30 Mbps
226 MB/min 

^ Full-HD 119.88p [High Frame Rate] is not possible with the use of the [Movie Cropping] function. Additionally, the use of an EF-S lens with an EF-to-EOS R Mount Adapter causes the [Movie Cropping] function to automatically be set to [Enable], and Full-HD 119.88p [High Frame Rate] will not not be possible.
Estimated Recording Time, Continued.
17 min.H.264/AVC (Canon Log: On, HDR PQ: On)
Video Recording Size Total Recording Time (approx.)  Bit Rate/File
Size (approx.)
64 GB 256 GB 1 TB
4K UHD 59.94 fps IPB Standard 3 min. 12 min. 49 min. 340 Mbps
2443 MB/min.
IPB (Light) 6 min. 25 min. 1 hr. 40 min. 170 Mbps
1218 MB/min.
29.97 fps
23.98 fps
IPB Standard 6 min. 24 min. 1 hr. 39 min. 170 Mbps
1227 MB/min.
IPB (Light)  12 min.  50 min.  3 hr. 20 min. 85 Mbps 
610 MB/min. 
 4K UHD (Time-lapse movie)  29.97 fps  ALL-I  2 min. 9 min.  36 min.  470 Mbps 
3362 MB/min. 
 Full HD (High Frame Rate movie)  119.88 fps^ IPB Standard   5 min.  23 min.  1 hr. 34 min. 180 Mbps
1287 MB/min
IPB (Light)  10 min.  42 min.   2 hr. 50 min. 100 Mbps
715 MB/min 
Full HD 59.94 fps  IPB Standard  11 min.  46 min.  3 hr. 6 min.  90 Mbps
655 MB/min 
 IPB (Light) 21 min.  1 hr. 24 min.  5 hr. 39 min.  50 Mbps
360 MB/min 
 29.97 fps
23.98 fps
IPB Standard   22 min.   1 hr. 31 min. 6 hr. 6 min.  45 Mbps
333 MB/min 
 29.97 fps IPB (Light)    37 min. 2 hr. 30 min.  10 hr. 3 min.  28 Mbps
202 MB/min 
 Full HD (Time-lapse movie)  29.97 fps ALL-I  7 min. 31 min.   2 hr. 6 min. 135 Mbps
966 MB/min 

* Bit rate indicates video output only, audio is not included.
* Movie recording is interrupted if the maximum recording time per movie, 29 min. 59 sec., is exceeded.
(Time is different for High Frame Rate movies.)
* Sound is not recorded for approx. the last two frames when the compression method for movie recording quality is IPB or IPB Light (audio: AAC) or [Audio compression] is set to [Enable].
* The video and sound may be slightly out of sync when movies are played back in Windows.
^ Full-HD 119.88p [High Frame Rate] is not possible with the use of the [Movie Cropping] function. Additionally, the use of an EF-S lens with an EF-to-EOS R Mount Adapter causes the [Movie Cropping] function to automatically be set to [Enable], and Full-HD 119.88p [High Frame Rate] will not not be possible.
Card Performance Requirements
Movie Recording Size SD Card
Resolution Frame rate
(fps)
Compression Method H.264/ MPEG-4 AVC (Canon Log: OFF, HDR PQ: OFF) H.264/ MPEG-4 AVC (Canon Log: ON, HDR PQ: ON)
4K UHD 59.94 IPB (Standard) UHS-I, UHS Speed Class 3 or higher UHS-II, Video Speed Class 60 or higher
29.97
23.98
IPB (Standard) UHS-I, UHS Speed Class 3 or higher
Full HD 119.88^ IPB (Standard)
59.94 IPB (Standard) SD Speed Class 10 or higher UHS-I, UHS Speed Class 3 or higher
29.97
23.98
IPB (Standard) SD Speed Class 6 or higher
29.97 IPB (Light) SD Speed Class 4 or higher
4K UHD
(Time-lapse movie)
29.97 ALL-I Read speed of 60 MB/s or higher
Full HD
( Time-lapse movie )
29.97 ALL-I Read speed of 30 MB/s or higher
* When cropped movie recording and Movie digital IS are disabled.
^ Full-HD 119.88p [High Frame Rate] is not possible with the use of the [Movie Cropping] function. Additionally, the use of an EF-S lens with an EF-to-EOS R Mount Adapter causes the [Movie Cropping] function to automatically be set to [Enable], and Full-HD 119.88p [High Frame Rate] will not not be possible.
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch (screen aspect ratio of 3:2)
2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height)
Dots
Approx. 1.62 million dots
Coverage
Approx. 100% vertically/horizontally
Brightness Control
Manually adjustable to one of seven brightness levels
Touch-screen Operation
Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified view
Coating
Clear View LCD II
  • Anti-smudge coating applied.
  • Anti-reflection coating not applied.
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Highlight Alert
The white areas with no image data will blink.
Histogram
Brightness and RGB
Function
The Quick Control screen is accessed by pressing the Quick Control button during still photo shooting.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase
Except protected images
  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Not supported
DPOF
Compliant to DPOF Version 1.1
Available Functions
Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials
Custom Controls

Customizable Buttons

Shutter button
Movie button
MODE button
AF-ON button
AE lock button
AF point button
Depth of field preview button
Lens AF stop button
Multi-function button
LCD panel illumination button
Set button
Multi-controller
Customizable Dials
Main dial
Quick control dial 1 & 2
Control ring
My Menu Registration
• Up to six top-tier menu options and Custom Function settings can be registered.
• Up to five My Menu tabs can be added.

My Menu tab overall operations
   • Adding a tab
   • Deleting tabs in a batch
   • Deleting all tab items
   • Setting the menu display
My Menu tab detailed operations
   • Selecting a registered item
   • Sorting registered items
   • Deleting selected registered items
   • Deleting registered items in a batch
   • Deleting tabs
   • Changing a tab name (16 ASCII characters)



USB Terminal
Equivalent to SuperSpeed USB (USB 3.1 Gen 1)
  • For PC communication
  • Terminal type: USB Type-C
  • Shared with terminal for in-camera charging with the USB Power Adapter PD-E1.
  • In-camera Charging: Equivalent to USB type-C (5 V/1.5 A), but use should be restricted to USB Power Adapter PD-E1.
HDMI Out Terminal
HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible
  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Microphone terminal
3.5mm diameter stereo mini jack
Headphone terminal
Compatible with 3.5mm diameter stereo mini-plug
Battery
Canon LP-E6NH battery pack (also compatible with LP-E6N and LP-E6 battery packs)
  • With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible.
  • With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible. The USB Power Adapter PD-E1 is not compatible with powering the camera.
Optional Battery Grip
Compatible with Canon Battery Grip BG-R10
(Accepts one or two LP-E6NH, LP-E6N, or LP-E6 battery packs)
Battery Check
Automatic battery check when the power switch is turned ON.
Displayed in 5 levels in viewfinder, and on LCD screen.
Battery info display in Set-up Menu:
  • Remaining capacity percentage
  • Shutter count, on current battery charge
  • Recharge performance (battery's ability to hold charge; displayed in 3 levels)
Start-up Time
Approx. 0.4 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D)
Approx. 5.45 x 3.84 x 3.48 in. / 138 x 97.5 x 88.4mm
Based on CIPA standards.
Weight
Approx. 1.5 lbs. / 680g (including battery, SD memory card; without body cap)
Approx. 1.3 lbs. / 598g (body only; without battery, card or body cap)
Working Temperature Range
32-104° F / 0-+40° C
Working Humidity

85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

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Date 11.30.21
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