Canon Support for EOS Rebel T5 | Canon U.S.A., Inc.

EOS Rebel T5


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SETUP & TROUBLESHOOTING

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PRODUCT INFO

Type
High-sensitivity, high-resolution, large single-plate CMOS sensor
Pixels
Effective pixels: Approx. 18.00 megapixels
Total pixels: Approx. 18.70 megapixels
Pixel Unit
4.3 µm square
Aspect Ratio
3:2 (Horizontal : Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the CMOS sensorFluorine coating on the top surface.
Dust Deletion Feature
(1) Manual cleaning
(2) Dust Delete Data acquisition and appending
The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.Self Cleaning Sensor Unit not included.
Recording Format
Design rule for Camera File System 2.0 and Exif 2.30
File Size
(1) Large: Approx. 17.90 Megapixels (5184 x 3456)
(2) Medium: Approx. 8.00 Megapixels (3456 x 2304)
(3) Small 1: Approx. 4.50 Megapixels (2592 x 1728)
(4) S2: Approx. 2.50 Megapixels (1920 x 1280)
(5) S3: Approx. 0.35 Megapixels (720 x 480)
(6) RAW: Approx. 17.90 Megapixels (5184 x 3456)
Exact file sizes depend on the subject, ISO speed, Picture Style, etc.
File Numbering
Consecutive numbering, auto reset, manual reset
RAW + JPEG Simultaneous Recording
Provided (RAW + JPEG)
Color Space
sRGB, Adobe RGB
Picture Style
Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Defined 1-3
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
White balance correction: ±9 levels

White balance bracketing: ±3 levels in single-level increments

Blue/amber direction or magenta/green direction possible
Color Temperature Information Transmission
Provided
Type
Eye-level SLR (with fixed pentamirror)
Coverage
Vertical/Horizontal approx. 95%
Magnification
Approx. 0.8x / 22.4° (with 50mm lens at infinity, -1 m-1 (dpt))
Eye Point
Approx. 21 mm (At -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -2.5 to +0.5 m-1 (dpt)
Focusing Screen
Fixed
Mirror
Quick-return half mirror (transmission: reflection ratio of 40:60)
Viewfinder Information
1) AF information (AF points, focus confirmation light)
2) Exposure information (Shutter speed, aperture, ISO speed, AE lock, Exposure level, exposure warning)
3) Flash information (Flash ready, flash exposure compensation, high-speed sync, FE lock, red-eye reduction light)
4) Image information (Highlight tone priority, Monochrome shooting, maximum burst, white balance correction, SD card information)
Depth Of Field Preview
No depth-of-field preview button (Enabled with C.Fn 9-4)
Type
TTL-CT-SIR AF-dedicated CMOS sensor
AF Points
9-point AF (f/5.6 cross-type AF point at center)
AF Working Range
Center AF Point: EV 0 - 18 (at 73°F/23°C, ISO 100)
Other AF Points: EV 1 - 18 (at 73°F/23°C, ISO 100)
Focusing Modes
(1) Autofocus
- One-Shot AF
- Predictive AI Servo AF
- AI Focus AF (Switches between One-Shot AF and AI Servo AF automatically)
(2) Manual focus (MF)
AF Point Selection
(1) Manual selection
(2) Auto selection
Selected AF Point Display
Indicated by superimposed display in the viewfinder and on the LCD monitor
AF Assist Beam
1) Intermittent firing of built-in flash.
2) Effective range: Approx. 4 m/13.1 ft at center, approx. 3.5 m/11.5 ft at periphery.
With an EOS-dedicated Speedlite attached, the Speedlite's AF-assist beam is emitted instead.Compatible with 320EX, 270EX II and 270EX AF-assist beam (intermittent flash firing).
Metering Modes
63-zone SPC TTL metering with selectable modes
Evaluative metering (linkable to all AF point)Partial metering (approx. 10% of viewfinder at center)Center-weighted average metering
Metering Range
EV 1.0 - EV 20.0 (at 73°F/23°C with EF50mm f/1.4 USM lens, ISO 100)
Exposure Control Systems
Creative Zone modes
(1) Program AE (program-shift possible)
(2) Shutter-priority AE
(3) Aperture-priority AE
(4) Manual exposure (including bulb)
Basic Zone modes
(1) Scene Intelligent Auto (Program AE, non-shiftable)
(2) Flash Off
(3) Creative Auto
(4) Portrait
(5) Landscape
(6) Close-up
(7) Sports
(8) Night Portrait
ISO Speed Range
*1: 1 ISO 800 for Bulb exposures.
*2: Depends on the maximum ISO speed that has been set.*3: If fill-flash results in overexposure, ISO 100 is set.*4: When the maximum ISO speed is ISO 400, the speed is fixed at ISO 400.
*5: If a bounce flash with an external Speedlite flash is used in Basic Zone modes (except Night Portrait) or P mode, the ISO speed is automatically set between ISO 800–1600 in accordance with the brightness.
Exposure Compensation
(1) Manual: ±5 stops in 1/3- or 1/2-stop increments(2) AEB : ±2 stops in 1/3- or 1/2-stop increments
AE Lock
Auto AE Lock: Applied in One-Shot AF mode with evaluative metering when focus is achieved.
Manual: By AE lock button in P, Tv and Av modes
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically controlled.
Electronic 1st curtain. Only 2nd curtain mechanically controlled.
Shutter Speeds
1/4000 to 30 sec., Bulb (Total shutter speed range. Available range varies by shooting mode.); X-sync at 1/200 sec.Settable in 1/3- or 1/2-stop increments.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. delay
Shutter Lag Time
(1) During SW-1 ON, time lag between SW-2 ON and start of exposure:
Approx. 0.12 sec.
(2) Time lag between simultaneous SW-1/SW-2 ON and start of exposure: Approx. 0.24 sec.
Time lag with the aperture stopped down by 3 stops or less. Excludes AF operation time.
Remote Control
Compatible with Remote Switch RS-60E3. There is no wireless remote control sensor.
Type
Auto pop-up, retractable, built-in flash in the pentamirror
Flash Metering System
E-TTL II autoflash (Evaluative, Average), FE lock
Guide Number
Approx. 9.2/30.2 (at ISO 100 in meters/feet)
Recycling Time
Approx. 2 sec.
Flash Ready Indicator
Flash-ready icon lights in viewfinder
Flash Coverage
Up to 17mm focal length (equivalent to approx. 28mm in 135 format)
FE Lock
Provided
Flash Metering
E-TTL II autoflash (evaluative flash metering and average flash metering), FE lock
Flash Exposure Compensation
±2 stops in 1/3-stop or 1/2-stop increments
Drive Modes
(1) Single shooting
(2) Continuous shooting
(3) 10-sec. self-timer
(4) 2-sec. self-timer
(5) Continuous shooting after 10-sec. self-timer (2 to 10 shots)
Continuous Shooting Speed
JPEG & RAW: Max. approx. 3.0 fps
Maximum Burst
(1) JPEG: 69 shots
(2) RAW: 6 shots
(3) RAW+JPEG: 4 shots
When the image-recording quality is JPEG, continuous shooting is possible until the memory card becomes full. * Based on Canon's testing standards with a 8GB test card (3:2 aspect ratio, ISO 100 and Standard Picture Style)
Shooting Modes
Still photo shooting and video shooting
Focusing
1) Autofocus
- FlexiZone-Single
- Face Detection Live mode
- Quick mode
2) Manual Focus
Metering Modes
Real-time Evaluative metering with image sensor
Metering Range
EV 0 to EV 20 (At 23°C/73°F, ISO 100)
Grid Display
(1) Grid 1: Pair of vertical and horizontal lines
(2) Grid 2: 5 vertical and 3 horizontal lines
Exposure Simulation
Provided
Silent Shooting
Not provided
File Format
MOV (image data: H.264; audio: Linear PCM (monaural))
File Size
[Full HD]
1920 x 1080 (30 fps/25 fps/24 fps): 330 MB/min.
[HD]
1280 x 720 (60 fps/50fps): 330 MB/min.
[SD]
640 x 480 (30 fps/25fps): 82.5 MB/min.
* If the file size exceeds 4GB, a new file will be automatically created.
** SD Class 6 or higher required.
Frame Rates
1920 x 1080 (Full HD): 30p (29.97) / 24p (23.976) / 25p
1280 x 720 (HD): 60p (59.94) / 50p
640 x 480 (SD): 30p (29.97) / 25p
Continuous Shooting Time
Approx. 29 min. 59 sec.
Focusing
Autofocus: FlexiZone-Single, Quick mode, Face Detection Live mode; manual
Exposure Control
(1) Program AE for movie shooting
* Shutter speed 1/30 - 1/4000 sec. (signal accumulation time), aperture and ISO speed automatically set
(2) Manual Exposure
The ISO speed, aperture, and shutter speed (signal-accumulation time ranging from 1/30 sec. to 1/4000 sec.) are set manually.
Exposure Compensation
± 3 stops in 1/3-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch (Screen aspect ratio of 4:3)
Pixels
Approx. 460,000 dots
Coverage
Approx. 100%
Brightness Control
Adjustable to one of seven brightness levels
Coating
None
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Hungarian, Czech, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and Japanese)
Display Format
(1) Single image displaySingle image, basic information, detailed information, histogram display
(2) Index display
4-image index and 9-image index.
(3) Jump display (Image jump w/ Main Dial)
1/10/100 images, shooting date, by folder, movies, stills, rating
Highlight Alert
On the detailed information and histogram displays, highlight areas with no image data will blink.
Items
When you press the Quick Control button under the following conditions, you can set the functions below (The settable functions depend on the shooting mode):
(1) With viewfinder shooting:
Shutter speed, aperture, ISO speed, exposure compensation, AEB, flash exposure compensation, Picture Style, white balance, Auto Lighting Optimizer, raise built-in flash, AF mode, drive mode, metering mode, and image-recording quality.
(2) With Live View shooting:
AF mode, drive mode, white balance, Picture Style, Auto Lighting Optimizer, image-recording quality, ISO speed and raise built-in flash (with C.Fn).
(3) With movie shooting:
AF mode, white balance, Picture Style, and Auto Lighting Optimizer.
Protection
Erase protection can be applied/canceled for a single image, all images in a folder, or all images in the card.
Erase
Erase single image, erase selected images, erase all images on folder, erase all images in a card, or erase only unprotected images.
Compatible Printers
PictBridge-compatible printers
Printable Images
JPEG images complying to Design rule for Camera File System
RAW images printable.Movies cannot be printed.
DPOF
Version 1.1 compatible
Custom Functions
11 Custom Functions with 33 settings settable with the camera
Custom Controls
Not Provided
Camera User Settings
Not provided
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered.
USB Terminal
Hi-Speed USB-standard mini-B terminal for personal computer communications and PictBridge.
Video Out Terminal
1) Type C (Switches automatically to suit the resolution)
2) Video output: 1. 1080/60i, 2. 1080/50i, 3. 480/60p, 4. 576/50p
* Switches automatically to 1, 2, 3, or 4 to suit the TV.
Extension System Terminal
Compatible with Remote Switch RS-60E3
Gigabit-Ethernet
Compatible (*Canon cameras are not guaranteed to support Eye-Fi card functions, including wireless transfer. In case of an issue with the Eye-Fi card, please consult with the card manufacturer. The use of Eye-Fi cards may not be approved in all regions, or from one region to another; please contact the card manufacturer for status of approval in the country/region of use.)
Battery
Battery Pack LP-E10 x 1* With the AC Adapter Kit ACK-E10, AC power is possible.
Battery Life
Number of shots (approx.)
Battery Check
Automatic battery level check when power is turned ON.Battery level indicated in one of four levels on LCD monitor.
Power Saving
Provided. Power turns off after 1, 2, 4, 8, 15 min.
Date/Time Battery
Built-in secondary battery. When fully-charged, the date/time can be maintained for about three months.
* Recharge time for backup battery: Approx. 8 hours
Start-up Time
Approx. 0.1 sec. (Based on CIPA testing standards)
Dimensions (W x H x D)
Approx. 5.10 (W) x 3.93 (H) x 3.07 (D) in./ Approx. 129.6 (W) x 99.7 (H) x 77.9 (D) mm
Weight
Approx. 16.93 oz. / 480g (CIPA Standard)
Approx. 15.34 oz. / 435g (Body only)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or lessAll data are based on Canon's Standard Test Method. Subject to change without notice.
If a problem occurs with a non-Canon lens attached to the camera, consult the lens maker.
Canon, DIGIC and EOS Rebel are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple, Inc., registered in the United States and other countries. HDMI, the HDMI logo and High-Definition Multimedia Interface are registered trademarks or trademarks of HDMI Licensing, LLC in the United States and/or other countries. All other products and brand names are registered trademarks, trademarks or service marks of their respective owners in the United States and/or other countries.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
Title Service Notice: Sandisk Country of Origin information for select bundled kits
Advisory Type
Date 07.19.15
Title Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21
Title Firmware Notice: EOS Rebel T5: Firmware Version 1.0.2
Advisory Type
Date 11.27.16

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