Canon Support for EOS Rebel T6i | Canon U.S.A., Inc.

EOS Rebel T6i


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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
CMOS Sensor
Pixels
Effective pixels: Approx. 24.20 megapixels
Total pixels: Approx. 24.70 megapixels
Pixel Unit
3.72µm square
Aspect Ratio
3:2 (Horizontal : Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the image sensor
Dust Deletion Feature
(1) Self Cleaning Sensor Unit
Removes dust adhering to the low-pass filter.
Self-cleaning executed automatically (taking approx. 2 sec.) when power is turned on or off. Manual execution also possible (taking approx. 5 sec.).
(2) Dust Delete Data acquisition and appending
The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.
(3) Manual cleaning
Recording Format
Complies with Design rule for Camera File system 2.0 and Exif 2.30
File Size
3:2Large: Approx. 24.00 Megapixels (6000 x 4000)Medium: Approx. 10.60 Megapixels (3984 x 2656)Small 1: Approx. 5.90 Megapixels (2976 x 1984)Small 2: Approx. 2.50 Megapixels (1920 x 1280)Small 3: Approx. 0.35 Megapixels (720 x 480)RAW: Approx. 24.00 Megapixels (6000 x 4000)4:3 Large: Approx. 21.30 Megapixels (5328 x 4000) Medium: Approx. 9.50 Megapixels (3552 x 2664) Small 1: Approx. 5.30 Megapixels (2656 x 1992) Small 2: Approx. 2.20 Megapixels (1696 x 1280) Small 3: Approx. 0.31 Megapixels (640 x 480) RAW: Approx. 24.00 Megapixels (6000 x 4000)16:9 Large: Approx. 20.20 Megapixels (6000 x 3368) Medium: Approx. 8.90 Megapixels (3984 x 2240) Small 1: Approx. 5.00 Megapixels (2976 x 1680) Small 2: Approx. 2.10 Megapixels (1920 x 1080) Small 3: Approx. 0.29 Megapixels (720 x 408) RAW: Approx. 24.00 Megapixels (6000 x 4000)1:1 Large: Approx. 16.00 Megapixels (4000 x 4000) Medium: Approx. 7.10 Megapixels (2656 x 2656) Small 1: Approx. 3.90 Megapixels (1984 x 1984) Small 2: Approx. 1.60 Megapixels (1280 x 1280) Small 3: Approx. 0.23 Megapixels (480 x 480) RAW: Approx. 24.00 Megapixels (6000 x 4000)
Backup Recording
N/A
File Numbering
The following three types of file numbering method can be set:
(1) Continuous numbering
* The numbering of captured images will continue even after you replace the camera's card.
(2) Auto reset
* When you replace the camera's card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
(3) Manual reset
* Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
Yes
Color Space
sRGB, Adobe RGB
Picture Style
Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Defined 1-3
* In Basic Zone modes, "Auto" is set automatically.
* In Creative Zone modes, you can select or set the Picture Style.
* Default settings for [User Defined 1-3] are [Auto].
Settings
Auto, Preset (Daylight; Shade; Cloudy, Twilight, Sunset; Tungsten light; White Fluorescent Light; Flash), Custom (Approx. 2,000° - 10,000°K), White Balance Correction, and White Balance Bracketing
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
White balance correction:Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels* Correction based on the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
Eye-level SLR (with fixed pentamirror)
Coverage
Approx. 95% vertically and horizontally (with Eye point approx. 19mm)
* Coverage is approx. 93% when aspect ratio is set to 16:9.
Magnification
Approx. 0.82x / 23.2° (50mm lens ∞, -1 m-1)
Eye Point
Approx. 19 mm (At -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -3.0 to +1.0 m-1 (dpt)
Focusing Screen
Fixed
Mirror
Quick-return half mirror (transmission: reflection ratio of 40:60)
Viewfinder Information
AF information
AF points and focus confirmation Exposure information
Shutter speed, aperture, ISO speed (always displayed), AE lock, exposure level, spot metering circle, exposure warning, flicker detection indicator Flash information
Flash ready, flash exposure compensation, high-speed sync, FE lock, red-eye reduction light Image information
Highlight tone priority (D+), maximum burst (1-digit display), white balance correction, SD card information
Depth Of Field Preview
Enabled with depth-of-field preview button
Type
TTL secondary image-forming, phase-difference detection
AF Points
19 points
All AF points are cross-type at f/5.6
Center AF point is diagonal cross-type at f/2.8
AF Working Range
EV -0.5 - 18 (at room temperature and ISO 100, based on Canon's testing standards)
Focusing Modes
(1) Autofocus One-Shot AF Predictive AI Servo AFAI Focus AF (*Switches between One-Shot AF and AI Servo AF)
*Switches between One-Shot AF and AI Servo AF(2) Manual focus (MF)
AF Point Selection
(1) Manual selection
(2) Auto selection
* Automatically set in Basic Zone modes.
Selected AF Point Display
Indicated by superimposed display in the viewfinder and on the LCD monitor.
AF Assist Beam
Intermittent firing of built-in flash
Effective range: Approx. 13.1 ft. / 4m at center, approx. 11.5 ft. / 3.5m at periphery
* With an EOS-dedicated Speedlite attached, the Speedlite's AF-assist beam is emitted instead.
* Compatible with AF assist-beam (intermittent firing) of 320EX, 270EX II, and 270EX flashes.
Metering Modes
7560-pixel RGB+IR metering sensor
Metering with the area divided into 63 segments (9x7)
1)Evaluative metering (linked to all AF points)
2)Partial metering (center, approx. 6.0% of viewfinder)
3)Spot metering (center, approx. 3.5% of viewfinder)
4)Center-weighted average metering
Metering Range
EV 1 - 20 (at 23°C / 73°F with 50mm f/1.8 II lens at ISO 100)
Exposure Control Systems
Creative Zone
(1) Program AE (shiftable)
(2) Shutter-priority AE
(3) Aperture-priority AE
(4) Manual exposure (including bulb)

Basic zone
(1) Scene Intelligent Auto (Program AE / non-shiftable)
(2) Flash Off
(3) Creative Auto
* When background blurring is set, shooting with flash is disabled. When the flash is raised, background blurring cannot be set.
(4) Portrait
(5) Landscape
(6) Close-up
(7) Sports
(8) Special Scene• Kids• Food• Candlelight• Night Portrait• Handheld Night Scene• HDR Backlight Control mode
ISO Speed Range
For Stills:
Manual setting range of ISO 100-12800, expansion to IS 25600 equivalent.

*1: Depends on the maximum ISO speed that has been set.
*2: If fill-flash will result in overexposure, the ISO speed can be set to ISO 100 at the maximum.
*3: If you use bounce flash with an external Speedlite in the Creative Auto, Portrait, Landscape, Macro, Sports, Food, or P mode, the ISO speed is set automatically within ISO 400–ISO 1600 (or up to the maximum limit) to match the brightness.
Exposure Compensation
(1) Manual: ±5 stops in 1/3- or 1/2-stop increments
(2) AEB : ±2 stops in 1/3- or 1/2-stop increments
* If the exposure compensation exceeds ±2 stops, the left or right icon appears in the viewfinder.
* Manual exposure compensation and AEB can be set in combination.
* AEB is set in the following sequence: Standard exposure, decreased exposure, and increased exposure.
* If AEB is used with the self-timer, the three bracketed shots will be taken in succession after the 10-sec. or 2-sec. delay.
AE Lock
(1) Auto AE lock
* In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.
(2) Manual AE lock
* In the P, Tv, Av, and M modes, enabled with the AE lock button. (Press again to update.)
* Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
* Electronic 1st curtain and mechanical 2nd curtain
Shutter Speeds
1/4000 to 30 sec., Bulb (total shutter speed range)
X-sync at 1/200 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. Delay
Shutter Lag Time
During SW-1 ON, time lag between SW-2 ON and start of exposure: approx. 0.075 sec.
*Approx. 0.100 sec. for Silent Shooting: approx. 0.250 sec. with flash Time lag between simultaneous SW-1/SW-2 ON and start of exposure: Approx. 0.240 sec.
*Time lag with the aperture stopped down by 3 stops or less (Excludes AF operation time).
*Approx. 0.265 sec. for Silent Shooting
Flash Metering
E-TTL II autoflash (evaluative flash metering and average flash metering), FE Lock
Flash Exposure Compensation
±2 stops in 1/3-stop or 1/2-stop increments
FE Lock
Provided
External Flash Settings
(1) External flash function setting
* Flash firing, E-TTL II auto flash system, flash mode, wireless master, zoom, sync setting, flash exposure compensation, FEB, and clear setting.
* With the 600EX-RT, radio wireless transmission control is possible.
(2) External flash C.Fn setting
* The actual setting options for (1) and (2) will differ depending on the Speedlite used.
PC Terminal
Not Provided
Drive Modes
Single shooting Continuous shooting
Max. approx. 5.0 fps
* At 1/500 sec. or faster shutter speed, and at the maximum aperture (varies depending on the lens).Silent single shooting Silent continuous shooting
Max. approx. 3.0 fps10-sec. self timer/remote control2-sec. self-timer Continuous shooting after 10-sec. self-timer (2 to 10 shots)
Continuous Shooting Speed
High-speed continuous shooting: Max. approx. 5.0 fps
Maximum Burst
Number of Shots Based on 8GB memory Card:
JPEG Large/Fine: Approx. 180
JPEG Large/Norma: Approx. 1810 (Full)
Medium/Fine: Approx. 1770 (Full)
Medium/Normal: Approx. 3500 (Full)
S1/Fine: Approx. 2830 (Full)
S1/Normal: Approx. 5320 (Full)
S2: Approx. 5320 (Full)
S3: Approx. 20180 (Full)
RAW: Approx. 7 Shots
RAW+JPEG Large/Fine: 6 Shots

Number of Shots Based on 8GB UHS-I memory card:
JPEG Large/Fine: Approx. 940 (Full)
JPEG Large/Norma: Approx. 1810 (Full)
Medium/Fine: Approx. 1770 (Full)
Medium/Normal: Approx. 3500 (Full)
S1/Fine: Approx. 2830 (Full)
S1/Normal: Approx. 5320 (Full)
S2: Approx. 5320 (Full)
S3: Approx. 20180 (Full)
RAW: Approx. 8 Shots
RAW+JPEG Large/Fine: 6 Shots

* The number of possible shots and maximum burst are those obtained with the 8GB card of Canon's testing standards.
* The file size, number of possible shots, and maximum burst differ depending on shooting conditions (aspect ratio of 3:2, subject, memory card brand, ISO speed, Picture Style, etc.).
* Figures appended with an "Full" indicate that continuous shooting is possible until the card becomes full.
Shooting Modes
Still photo shooting and video shooting
Focusing
(1) Hybrid CMOS AF III
* Covers approx. 80% (width) x 80% (height) of the screen area.

(2) Manual focus
*Manual focusing by enlarging images by approx. five to ten times
Metering Modes
Real-time evaluative metering with image sensor.
(1) Evaluative metering (315 zones)
(2) Partial metering (approx. 10.0% of Live View screen)
(3) Spot metering (approx. 2.7% of Live View screen)
(4) Center-weighted average metering
* AE lock possible. The active metering time can be changed.
Metering Range
EV 0 - 20 (at 73°F/23°C at ISO 100); EV 0 - 18 (width Hybrid CMOS AF III at 73°F/23°C at ISO 100)
Grid Display
(1) 3x3
(2) 6x4
Exposure Simulation
Provided
Silent Shooting
Not provided
File Format
MP4:
Movie: MPEG-4 AVC / H.264
* Variable (average) bit rate
Audio: AAC
MOV: MOV format movie cannot be shot. (playback is possible)
File Size
Recording Size:
[Full HD]
Standard: 1920 x 1080 (30 fps/25 fps/24 fps): 216 MB/min.
Lightweight: 1920 x 1080 (30 fps/25 fps): 87 MB/min.

[HD]
Standard: 1280 x 720 (60 fps/50 fps): 187 MB/min.
Lightweight: 1280 x 720 (30 fps/25 fps): 30 MB/min.

[SD]
Standard: 640 x 480 (30 fps/ 25 fps): 66 MB/min.
Lightweight: 640 x 480 (30 fps/ 25 fps): 23 MB/min.

* If the recording time reaches 29 min. 59 sec., the movie shooting stops automatically.
* The file size is 4 GB, and shooting does not stop automatically.
Frame Rates
1920 x 1080 (Full HD): 30p (29.97) / 24p (23.976) / 25p
1280 x 720 (HD): 60p (59.94) / 50p
640 x 480 (SD): 30p (29.97) / 25p
Continuous Shooting Time
* If recording time reaches 29 min. 59 sec., movie shooting stops automatically.
* See Frame Rates section for actual frame rates
Focusing
(1) Hybrid CMOS AF III
* Covers approx. 80% (width) x 80% (height) of the screen area.
(2) Manual focus
* Magnify the image by approx. 5x or approx. 10x and focus manually.
Range
8 bit, 0 - 255
Exposure Control
(1) Program AE for movie shooting
* In Basic Zone modes, P, Av, and Tv modes
* Shutter speed 1/30 - 1/4000 sec. (Signal accumulation time), aperture, and ISO speed automatically set.
(2) Manual exposure
* Shutter speed (signal accumulation time), aperture, and ISO speed (auto/manual) manually set. The shutter speed (signal accumulation time) is limited to 1/4000 sec. at the maximum and to 1/30 sec. at the minimum for 24/25/30 fps or 1/60 sec. or higher for 50/60 fps.
Exposure Compensation
Provided (±3 stops in 1/3-stop increments)
* For video, exposure compensation will not be applied beyond ±3 stops even if the exposure compensation has been set beyond ±3 stops.
* For still photo shooting, the exposure compensation can be set and applied up to ±5 stops.
Type
TFT color, liquid-crystal monitor with Touch Panel LCD (capacitive type)
Monitor Size
Wide 3.0-inch (Screen aspect ratio of 3:2)
7.7cm diagonal (6.37cm wide, 4.25cm high)
Pixels
Approx. 1,040,000 dots
Coverage
Approx. 100%
Brightness Control
Adjustable to one of seven levels
Coating
Anti-smudge coating
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Single image display
• Single image, basic information, detailed information, histogram display Index display
• 4/9/36/100 images Jump display (Image jump w/ Main Dial)
• 1/10/100 images, shooting date, by folder, movies only, stills only, by rating
Highlight Alert
On the detailed information and histogram displays, highlight areas with no image data will blink.
Histogram
Brightness / RGB
Items
When you press the Quick Control function button under the following conditions, you can set the functions below:During still photo playback:
Image protect, image rotate, rating, Creative Filters, resize, Cropping, and image jump with Main Dial During movie playback:
Image protect, rating, and image jump with Main Dial
Protection
Erase protection can be applied/canceled for a single image, all images in a folder, or all images on the card
Erase
Erase single image, erase selected images, erase all images in folder, erase all images on a card, or erase only unprotected images
Compatible Printers
PictBridge-compatible printers
Printable Images
RAW, JPEG, and RAW+JPEG images complying to Design rule for Camera File System
* Movies cannot be printed.
DPOF
Complies to DPOF Version 1.1
Compatible Images
Not Provided
Custom Functions
13 Custom Functions with 41 settings settable with the camera
Custom Controls
Not Provided
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered
USB Terminal
For personal computer communication and PictBridge (Hi-Speed USB) Audio (stereo)/video (NTSC/PAL) output To connect a GP-E2 GPS Receiver
Video Out Terminal
Type C (Switches automatically to suit the resolution)
Video output: 1080/60i, 1080/50i, 480/60p, 576/50p
* Switches automatically to 1, 2, 3, or 4 to suit the TV
Extension System Terminal
3.5mm diameter stereo mini-jack
Battery
One Battery Pack LP-E17
* With the AC Adapter Kit ACK-E18, AC power is possible.
* With Battery Grip BG-E18, it is possible to use two Battery Pack LP-E17 units.
Battery Life
1)Camera body only, LP-E17 x1

2)Using Battery Grip BG-E18
Battery Check
Automatic battery level check when power is turned ON.
Battery level indicated in one of four levels on LCD monitor.
Power Saving
Power turns off after the set time of non-operation elapses
* [Auto power off] settable to 30 sec., 1 min., 2 min., 4 min., 8 min., 15 min. or disable
Date/Time Battery
Built-in secondary battery
It is not replaceable by the user. It recharges when the batter pack is loaded or when the AC adapter is connected. Without any recharging, the backup battery can maintain the date/time for approx. 3 months. The backup battery takes approx. 8 hours to be fully recharged.
Start-up Time
Approx. 0.18 sec. (based on CIPA testing standards)
Dimensions (W x H x D)
Approx. 5.20 x 3.98 x 3.07 in.
Approx. 131.9 x 100.9 x 77.8mm
Weight
Approx. 19.58 oz. / 555g (CIPA standard)
Approx. 17.99 oz. / 510g (Body only)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less All data are based on Canon's Standard Test Method. Subject to change without notice.
If a problem occurs with a non-Canon lens attached to the camera, consult the lens maker.
Canon, DIGIC and EOS Rebel are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple, Inc., registered in the United States and other countries. HDMI, the HDMI logo and High-Definition Multimedia Interface are registered trademarks or trademarks of HDMI Licensing, LLC in the United States and/or other countries. All other products and brand names are registered trademarks, trademarks or service marks of their respective owners in the United States and/or other countries.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
Title Canon Support | Service Notice: Sandisk Country of Origin information for select bundled kits
Advisory Type
Date 07.19.15
Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS Rebel T6i: Firmware Version 1.0.1
Advisory Type
Date 02.12.20
Title Canon Support | Firmware Notice: EOS Rebel T6i: Firmware Version 1.1.0
Advisory Type
Date 10.18.20
Title Canon Support | Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21
Title Canon Support | Service Notice: Canon EOS Rebel T6s & T6i
Advisory Type
Date 05.07.15

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