Canon Support for imagePROGRAF TX-4000 MFP T36 | Canon U.S.A., Inc.

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SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

imagePROGRAF TX-4000 MFP T36

SCANNER SPECIFICATIONS
SCANNER TYPEContact Image Sensor (CIS) technology
SCAN ACCURACY +/- 0.1%
SPEED 13 ips monochrome, 6 ips color
OPTICAL RESOLUTIONS

1200dpi (Adjustable from 100 dpi to 2,400 dpi)

MAX. RESOLUTIONS 9600dpi interpolated
MAX. DOCUMENT SIZE

Width: 38 inch document width (36 inch image width)
Length 315" (JPG or PDF)
598" (TIFF)

THICKNESS 0.079in (2mm)
STANDARD INTERFACE USB 3.0 (PC connector compatible with USB 2.0 and USB 3.0 sockets)
   
PRINTER SPECIFICATIONS
PRINTER TYPE

5-Color 44-inch Printer

NUMBER OF NOZZLES

Total: 15,360
MBK: 5,120 nozzles
C, M, Y, BK: 2,560 nozzles each

NOZZLE PITCH

1200 dpi
Non-firing nozzle detection and compensation

PRINT RESOLUTION (UP TO) 2400×1200dpi (Max)
OS COMPATIABILITY

Windows® 7, 8.1, 10 (32/64bit)
Windows® Server 2008 R2, 2012, 2012 R2, 2016 (64bit)

STANDARD INTERFACE

USB 2.0 High-Speed
10/100/1000 Base-T/TX

INK DROPLET SIZE 5 picoliter
INK CAPACITY 160 ml, 330ml or 700ml per color
INK TYPES Pigment Ink
COLOR SET Pigment: Matte Black, Black, Cyan, Magenta, Yellow
BUFFER / RAM 128 GB (Virtual) 2 GB (Physical)
HARD DRIVE 500 GB
MEDIA WIDTH

Cut Sheet - 8"- 44"
Roll Feed - 8" - 44"

MEDIA THICKNESS 0.07-0.8mm (2.8-31.4mil)
Roll: 0.07 - 0.8 mm (2.8 - 31.4mil)
MAX. ROLL PRINT LENGTH Roll Feed - 59' (18 meters)2
MAX. MEDIA ROLL DIAMETER 6.7" (170mm)
BORDERLESS PRINTING WIDTH (ROLL MEDIA ONLY)

8”, 10", 12”, 14", 16” 17", 20”, 24", 30”, 36", 42”, 44”
B4 (10.12"/257 mm), A3 (11.69"/297 mm), A3+ (12.95"/329 mm), A2 (16.54"/420 mm), B2 (20.28"/515 mm), A1 (23.39"/594 mm), B1 (28.66"/ 728 mm), A0 (33.11"/841 mm), B0 (40.55”/1030 mm)

PAPER-FEED METHOD

Roll Feed: One Roll, Front-loading, Front Output
Front Loading Manual Feed: One Roll, Front Output

LANGUAGES SGRaster, HPGL/2, HP-RTL, PDF, JPEG
NOISE LEVEL (APPROX.)

Operation: 51 dB (A) or less
Standby: 35 dB (A) or less
Acoustic Power: 6.9 Bels or less

PHYSICAL DIMENSIONS 46.0“ x 62.7“ x 46.8“ (Main unit and TX Stacker)
WEIGHT approx.277 lbs (roll holder included, no inks, no print heads)
POWER SOURCE AC-100-240V (50-60Hz)
POWER CONSUMPTION

Maximum: 107W or less
Standby 3.6W or less
Power Off: 0.3W or less (Compliant with Executive Order)

OPERATING ENVIRONMENT TEMPERATURE

59°-86° F (15°-30° C)
Relative Humidity: 10-80% (No Condensation)

USER-REPLACEABLE ITEMS

Print Head (PF-06)
Maintenance Cartridge (MC-30)
Ink Tanks (PFI-110/PFI-310/PFI-710)

SOFTWARE INCLUDED TX Unified Printer Driver8, Accounting Manager, Canon Print Service, Device Management Console, Direct Print & Share2, Free Layout Tool, Media Configuration Tool, PosterArtist Lite for Windows, Printer Driver Extra Kit for Windows/Mac (Free Print Utility Layout, Advanced Preview), Optimized Driver for AutoCAD, Print Plug-in for Microsoft® Word/Excel/PowerPoint® for Windows, Quick Utility Toolbox

CANON imagePROGRAF TX-SERIES LARGE FORMAT PRINTER LIMITED WARRANTY

The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon") with respect to the Canon imagePROGRAF TX-3000 and TX-4000 Large Format Printers, and imagePROGRAF TX-3000 MFP T36 and TX-4000 MFP T36 devices, packaged with this limited warranty, as well as with respect to the accessories and options designed for use with such imagePROGRAF Large Format products, including the all-in-one computer and Colortrac T36 scanner integrated with the imagePROGRAF Multi-Function Printers (such printers, accessories and options are collectively referred to herein as the "Product"). Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of ninety (90) days after delivery to the original purchaser (“Purchaser”) by Canon or its authorized dealer. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a new or comparable rebuilt part or replace the Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for which a separate warranty is given. Nor shall this warranty cover other consumable parts or consumables, such as paper and ink cartridges, as to which there shall be no warranty or replacement.
You must call the number below for remote diagnostic assistance for operation and support of the Product:

  • Your local Service Provider; or call
  • 1-800-423-2366, Monday through Friday from 8:00 a.m. to 8:00 p.m. ET

You must cooperate with Canon in remotely diagnosing the Product’s malfunction. Canon may attempt to correct the malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canon shall schedule an on-site service call by an independent authorized Canon Service Provider (the "Service Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation.

This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software, as to which items Canon shall have no responsibility. EXCEPT AS OTHERWISE SPECIFIED IN THIS WARRANTY, NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B) IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

CONDITIONS OF WARRANTY

Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the property of Canon.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. ONLY.

CANON U.S.A., INC.
One Canon Park
Melville, NY 11747

 

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