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Our people are our greatest resource. Our staff is field-experienced, trained in support of Canon business imaging solutions, and equipped with the latest technologies and efficient systems to successfully configure and support your Canon implementation. We use the latest technologies in support of our service partners, so whether we’re in the field, on the phone, or remotely connected, we ready to deliver a timely solution. 

  

SERVICE & SUPPORT OFFERINGS

Canon Virtual Presence
Virtual Presence Support

Virtual Presence leverages augmented reality to allow our Support Specialist experts to virtually reach out and touch what the field technician is working on through their mobile device.
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BICG Professional Services

Equipped with the latest technologies and systems, the Canon BICG Professional Services team has the field expertise and training to support your every customer need.
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Canon Service Training Programs

Providing the knowledge and expertise to help your business succeed.
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Canon Remote Services Offerings

Advanced service tools designed for optimal device performance.
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Field Support

Fast, expert support for your business imaging solutions.

Canon Smart Services

Designed to help service Canon equipment throughout the device management cycle, these services allow technicians to respond to issues quickly, and deliver a high level of device performance, while saving time. Smart Services allow for many processes to be automated so that you can devote your resources to more strategic tasks that are important to your business.

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Canon Smart Services

  

SMART SERVICES OFFERINGS

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imageWARE Enterprise Management Console

imageWARE Enterprise Management Console (iW EMC) delivers a streamlined, centralized point of control for all devices installed across your enterprise.
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Data Backup Service and Installation Support Service

Reduce device replacement time and easily migrate information from one device to another using these Smart Services offerings.
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Remote Distribution & Management Service

Using Remote Distribution and Management Service for firmware updates ensures that you are always using the latest versions of firmware.

  

SERVICE EDUCATION & TRAINING

Providing the knowledge and expertise to help your business succeed.

  

PROFESSIONAL SERVICES

Equipped with the latest technologies and systems, the Canon BICG Professional Services team has the field expertise and training to support your every customer need.

  

CUSTOMER SOLUTIONS CENTER

Committed to Service Excellence

Our award-winning Customer Solutions Center provides advanced services to its vast network of direct and non-direct sales channels.

 

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State-of-the-Art Serviceability

Read our white paper on how we exemplify best practices.

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A Commitment to Service Excellence

Learn more about our Customer Solutions Center!

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AWARDS & RECOGNITION

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2023 Center of Excellence Certification
Recognized for achieving world-class grading across effectiveness and efficiency categories.
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2020-2021 BLI PaceSetter Award
Recognized for our tools, programs, and training to enhance the serviceability of our devices.
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BLI PaceSetter Award for Outstanding Serviceability

We are proud to be named the recipient of the 2020–2021 Buyers Lab (BLI) PaceSetter award in Serviceability & Support from Keypoint Intelligence.

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WHY CANON
Learn what sets Canon apart from our competitors.
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