Canon Support for IVY REC Outdoor Camera | Canon U.S.A., Inc.
IVY REC Outdoor Camera
Get started with these quick links.
Protect your product with CarePAK PLUS. Learn More
Purchase this product's accessories and more. Shop Now
Looking for help with your order? Order help
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
|Still Image Format||JPG|
|Still Image Size||4 : 3 Image
L : 4160 x 3120, M : 2944 x 2208, S : 2080 x 1560
1 : 1 Image
L : 3104 x 3104, M : 2208 x 2208, S : 1568 x 1568
|Video Resolution||1080p @ 60fps
1080p @ 30fps
720p @ 30fps (supports Live View Recording)
|Focal Length (35mm equivalent)||25.4mm|
|Focusing Range||50 cm - ∞|
|Sensitivity||Auto (ISO 100-3200)|
|EIS (Electronic Image Stablization)||Yes|
|Connectivity to External Mobile Device||Wi-Fi IEEE802.11b/g/n, BLE BT 4.2|
|GPS||Yes (via app)|
|Date & Time||Yes (sync with app)|
|Memory Card||MicroSD / MicroSDHC / MicroSDXC Memory Cards (Class 10 up to 256GB)|
|Power Source||Built-in Rechargeable lithium polymer Battery, 660mAh|
|Charging Speed||Approximately 180 minutes (Full Charge)|
|Power Adapter||Output current: 1A (min)
|Environment Parameters||Operating Temperature: 14 °F to 104 °F (-10 °C to 40 °C)
Recommended Operating, Charging and Storage
Temperature: 59 °F to 90 °F (15 °C to 32 °C)
|Automatically Power-off||3 mins / 5 mins / 10 mins (selectable in-app)|
|Dimensions||4.4 inches (W) x 1.8 inches (H) x 0.7 inches (D)
110.5 mm (W) x 45.2 mm (H) x 18.5 mm (D)
|Compatible OS (computer)||Windows 7 / 8 / 8.1 / 10, Mac OSX 10.10-10.14|
Wireless 802.11 b/g/n
|Compatible OS||iOS 11 or above & Android 5.1 or above|
|Mobile Application||Canon Mini Cam|
|Connection for Charging and Data Transfer||USB 2.0 (Micro USB)|
|All specifications are subject to change without notice.|
Canon IVY Mini Photo Printer, IVY Camera + Mini Photo Printer and IVY REC Outdoor Camera Limited Warranty
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) in the United States with respect to the Canon-brand IVY Mini Photo Printer, IVY Camera + Mini Photo Printer and IVY REC Outdoor Camera (the “Product”) packaged with this limited warranty, when purchased and used in the United States.
When delivered to you in new condition in its original container, the Product is warranted against defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty replacement or exchange does not extend the original warranty period for the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories for the Product, or any consumables used with the Product (e.g., paper), as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible devices, peripheral equipment and software, as to which items Canon USA shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product, or with which the Product may be integrated, are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty or condition regarding merchantability or fitness for a particular purpose, and all such warranties and conditions are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA's user's manual or other documentation, or services performed by someone other than a Canon USA repair facility. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
- Use of parts, supplies or consumables (other than those sold by Canon USA) that cause damage to the Product or cause abnormally frequent service calls or service problems.
- If the Product has had its serial number or dating defaced, altered or removed.
- If the Product is used for commercial or industrial use.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESS OR IMPLIED. NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCTS AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY, GUARANTY OR CONDITION, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON. (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.NOR SHALL RECOVERY OF ANY KIND AGAINST CANON BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON. (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
You may obtain technical support for your Product as follows:
Support chat via our Web Site at www.usa.canon.com/support
Toll-free live technical support Monday—Friday (excluding holidays) at 1-800-OK-CANON (1-800-652-2666)
Telephone Device for the Deaf (TDD-1-866-251-3752)
When you contact Canon USA support, please have your Product serial number and your date of purchase available to expedite service.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support or by contacting the Canon U.S.A., Customer Care Center at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired or replaced and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
*Support program specifics are subject to change without notice.
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
SUPPLIES & ACCESSORIES
Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account
Still need some help? In order to get more personalized and faster support, we recommend visiting your Canon Account to explore your options