Canon Support for LX-MU500Z | Canon U.S.A., Inc.

LX-MU500Z


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Date 05.16.18
File Size 7.35 MB

SETUP & TROUBLESHOOTING

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PRODUCT INFO

IMAGE SENSOR 1/3" CMOS (RGB)
NUMBER OF EFFECTIVE PIXELS Approx. 1.3 million pixels
ANALOG VIDEO RESOLUTION
ANALOG VIDEO STANDARD
ANALOG S/N RATIO
SCANNING METHOD Progressive Scan
LENS 2.4x optical zoom lens (electric drive)
FOCAL LENGTH 2.55 (W) - 6.12 mm (T)
F-NUMBER F1.2 (W) - F1.8 (T)
DIGITAL ZOOM 4x
HORIZONTAL VIEWING ANGLE 111.5 ° (W) - 46.2 ° (T)
VERTICAL VIEWING ANGLE 60.5 ° (W) - 25.9 ° (T)
DAY/NIGHT SWITCH Yes
I/R CUT FILTER Automatically removable infrared-cut filter
MIN. SUBJECT ILLUMINATION - DAY (COLOR) 0.02 lux (F1.2, shutter speed 1/30 sec., when smart shade control is off, 50IRE)
MIN. SUBJECT ILLUMINATION - NIGHT (MONOCHROME) 0.001 lux (F1.2, shutter speed 1/30 sec., when smart shade control is off, 50IRE)
FOCUS MODES Auto/One-shot AF/Manual/Fixed at infinity
SHOOTING DISTANCE Day Mode: 0.3 m (12 in.) - infinity
Night Mode: 0.3 m (12 in.) - infinity
SHUTTER SPEED 1 - 1/16000 sec.
EXPOSURE MODES Auto/Auto (Flickerless)/Auto (Shutter-priority AE)/Manual (Shutter Speed, Aperture, Gain)
WHITE BALANCE Auto/Light Source/Manual
Light Source: Daylight Fluorescent/White Fluorescent/Warm Fluorescent/Mercury Lamp/Sodium Lamp/Halogen Lamp
Manual: One-shot WB/R Gain/B Gain
METERING MODES Center-Weighted/Average/Spot
EXPOSURE COMPENSATION 9 levels
SMART SHADE CONTROL Auto/Manual/Disable
Auto: 3 levels
Manual: 7 levels
HAZE COMPENSATION Auto/Manual/Disable
Auto: 3 levels
Manual: 7 levels
AGC LIMIT 6 levels
IMAGE STABILIZER Digital (2 Levels)
PAN ANGLE RANGE 350 ° (±175 ° )
TILT ANGLE RANGE 150 ° (±75 ° )
ROTATION ANGLE RANGE 350 ° (±175 ° )
IR ILLUMINATION RANGE
MOVING SPEED Pan: 20.1 ° /sec.
Tilt: 20.7 ° /sec.
Rotation: 40.0 ° /sec.
- Camera Angle Setting Tool Required
VIDEO COMPRESSION METHOD JPEG, H.264
BIT RATE CONTROL Target Bit Rate: 64-16384 kbps
VIDEO SIZE JPEG, H.264: 1280 x 720, 640 x 360, 320 x 180 1280 x 960, 640 x 480, 320 x 240
SIMULTANIOUS VIDEO STREAMS
VIDEO QUALITY JPEG, H.264: 10 levels
FRAME RATE JPEG: 0.1 - 30 fps H.264: 1/2/3/5/6/10/15/30 fps
MAXIMUM FRAME RATE 1280 x 960 : 30fps
ADSR: AREA-SPECIFIC DATA SIZE REDUCTION Number of Specified Areas: Max. 8 windows
I-FRAME INTERVAL 0.5/1/1.5/2/3/4/5 sec.
SIMULTANIOUS CLIENT ACCESS Max. 30 Clients + 1 Admin Client - H.264: Max. 10 Clients
CAMERA CONTROL Administrator, Authorized user, Guest user (level of control varies depending on user)
ACCESS CONTROL User authority (user name and password), Host Access Restrictions (IPv4, IPv6)
ENCRYPTED COMMUNICATIONS SSL/TLS, IPsec
IEEE 802.1X EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP
ONVIF Version Ver. 2.4.2, Profile G, Profile S
IPv4 PROTOCOL TCP/IP, UDP, HTTP, FTP, SNMP (MIB2), SMTP (Client), DHCP (Client), DNS (Client), mDNS,ARP, ICMP, POP3 (Client), NTP (Client), SMTP authentication (POP before SMTP, SMTP-AUTH), AutoIP, RTP/RTCP, RTSP, SSL/TLS, IPsec, WV-HTTP (Canon proprietary), ONVIF (Profile S, Profile G)
IPv6 PROTOCOL TCP/IP, UDP, HTTP, FTP, SMTP (Client), DHCPv6 (Client), DNS (Client), mDNS, ICMPv6, POP3 (Client), NTP (Client), SMTP authentication (POP before SMTP, SMTP-AUTH), RTP/RTCP, RTSP,SSL/TLS, IPsec, WV-HTTP (Canon proprietary), ONVIF (Profile S, Profile G)
AUTO IP(LINK-LOCAL) Yes
AUDIO COMPRESSION METHOD N/A
AUDIO COMMUNICATION METHOD N/A
AUDIO FILE PLAYBACK N/A
PRIVACY MASK Number of registration: Max. 8 places, Number of mask colors: 1 (select from 9 colors)
VIEW RESTRICTION N/A
PRESETS Number of registers: Max. 20 positions (+Home Position)
Items to Reg.: Digital Pan/Digital Tilt/Digital Zoom, Exposure, Smart Shade Control, Focus, White Balance, Video Quality Adjustment, Day/Night, Haze Compensation
Number of Preset Tour Route: Max. 1
INTELLIGENT FUNCTION - VIDEO Detection Types: Moving Object Detection, Abandoned Object Detection, Removed Object Detection, Camera Tampering Detection, Passing Detection, and Intrusion Detection
INTELLIGENT FUNCTION - AUDIO N/A
INTELLIGENT FUNCTION - DETECTION SETTINGS Max. 15
EVENT TRIGGER TYPE Intelligent Function (Video), Timer, Day/Night Switch
IMAGE UPLOAD FTP/HTTP/SMTP (e-mail)
EVENT NOTIFICATION HTTP/SMTP (e-mail)
ON-SCREEN DISPLAY Available
IMAGE CROPPING FUNCTION Digital PTZ
Cropping sizes: 640 x 360/512 x 288/384 x 216/256 x 144/128 x 72 640 x 480/512 x 384/384 x 288/256 x 192/128 x 96
DAYLIGHT SAVING TIME Available
CUSTOM SETTINGS
NETWORK TERMINAL LAN x 1 (RJ45, 100Base-TX (auto/full-duplex/half-duplex))
AUDIO INPUT TERMINAL N/A
AUDIO OUTPUT TERMINAL N/A
EXTERNAL DEVICE I/O TERMINAL N/A
ANALOG VIDEO OUT N/A
MEMORY CARD TYPE microSD Memory Card, microSDHC Memory Card, microSDXC Memory Card Compatible.
MEMORY CARD RECORDED CONTENT Log, Video (Event, Manual, ONVIF, Timer, Upload)
MEMORY CARD RECORDED FRAME RATE Frame Rate: Max. 1 fps (JPEG) Max. 30 fps (H.264)
TEMPERATURE PoE: -10 ° C - +55 ° C (+14 ° F - +131 ° F) - Sunshade cover (sold separately) necessary when under direct sun exposure
HUMIDITY Humidity: 5% - 85% RH (without condensation)
TEMPERATURE -30 ° C - +60 ° C (-22 ° F - +140 ° F)
HUMIDITY 5% - 90% RH (without condensation)
PoE PoE power supply via LAN connector (IEEE802.3at Type1 PoE compliant)
AC ADAPTER N/A
EXTERNAL POWER SOURCE N/A
WITH PoE Max. approx. 8.9 W
WITH AC ADAPTER N/A
WITH 12VDC N/A
WITH PoE + N/A
WITH 24VAC N/A
DIMENSIONS (F x H) F180 x 131 mm (F7.09 x 5.16 in.)
MOUNTING POSITION Ceiling mount/Surface mount
HEATER N/A
WEIGHT Approx. 1590 g (3.51 lb.)
OUTDOOR READY Yes
IP RATING IP66 rated
VANDAL RESISTANT Yes
IMPACT RESISTANCE IK10 (20J)

CANON LASER PROJECTOR LIMITED WARRANTY
For The U.S.A. And Canada Only


Canon U.S.A., Inc. (“Canon U.S.A.”) and Canon Canada Inc. (“Canon Canada”) warrant to the original end-user purchaser that this Canon Laser Projector (the "Product"), when purchased and used in the United States or Canada, will be free from defects in workmanship and materials as follows: (a) for a period of five (5) years or 12,000 hours from the date of original purchase, whichever occurs first, under Normal Use and Service (as defined herein), or (b) for a period of one (1) year from the date of original purchase, under Extended Use and Service (as defined herein). Canon U.S.A. and Canon Canada are collectively referred to herein as “Canon”. "Normal Use and Service" means that use of the Product does not exceed an average of sixty (60) hours per week. Product usage in excess of “Normal Use and Service” is considered "Extended Use and Service". “Accessories” will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. “Accessories” means any item packaged in the same box as the Product, except for consumable items, if any. The Product and Accessories are collectively referred to in this Limited Warranty as "Equipment". During the warranty period for the Product, and depending upon the service selected, Product returned to a Canon repair facility and proven to be defective upon inspection will, in Canon's sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished or reconditioned Product, as determined by the Canon repair facility. During the warranty period for the Accessories, Canon will, in its sole discretion and without charge, exchange defective Accessories for new, refurbished or reconditioned Accessories. This Limited Warranty does not cover consumable items as to which there is no warranty or replacement. Warranty exchange or replacement does not extend the original warranty periods of the Equipment.

ADVANCED WARRANTY EXCHANGE SERVICE PROGRAM

The Advanced Warranty Exchange Service Program (the “Program”) is a program in which a replacement Product is sent to you by Canon and you return to Canon the Product you originally purchased, which becomes the property of Canon. To use the Program, contact a Canon Customer Care Representative using the applicable Canon contact information below. The Canon Customer Care Representative will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the Canon Customer Care Representative determines that the Product is eligible for coverage under this Limited Warranty and that the problem cannot be corrected over the telephone, a reference number and an End User Activation Form will be issued to you. Submission of your signed End User Activation Form (the “Form”) will activate your request for an exchange, and the terms and conditions in the Form will govern Canon’s provision of services under the Program. The Form, including the Program terms and conditions, can be found at:
for Canon U.S.A. [www.usa.canon.com/AdvancedWarrantyExchange]
for Canon Canada [www.canon.ca/AdvancedWarrantyExchange]

MAIL-IN SERVICE

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Care Department at 1-800-OK-CANON (1-800-652-2666). When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
You will be given the name, address and phone number of an authorized service center for the Product. It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address, to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this Limited Warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the Limited Warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the authorized service center may establish from time to time.
This Limited Warranty shall only apply if the Equipment is used in conjunction with compatible computers, peripheral equipment and software. Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD "AS IS", WITHOUT WARRANTY OR CONDITION OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES, REPRESENTATIONS AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THE EQUIPMENT. NO OTHER EXPRESS WARRANTY, REPRESENTATION, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE EQUIPMENT WILL BIND CANON. NO WARRANTY IS GIVEN ON ANY USED EQUIPMENT.
This Limited Warranty shall be void and of no force and effect if the Equipment is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's instruction manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, (d) use of supplies or parts (other than those distributed by Canon) which damage the Equipment or cause abnormally frequent service calls or service problems, or (e) use of the Equipment with non-compatible computers, peripheral equipment or software, including the use of the Equipment in any system configuration not recommended in any manual distributed with the Equipment. Nor does this warranty i) extend to any Equipment on which the original identification marks or serial numbers have been defaced, removed or altered, ii) cover the adjustment of customer-operated controls as explained in the instruction manual, iii) extend to any external interface equipment, iv) apply to the cabinet or cosmetic parts, knobs or routine maintenance, or v) cover uncrating, set up, installation, removal of the Equipment for repair or reinstallation of the Equipment after repair.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE EQUIPMENT, CONTAINED ON THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE EQUIPMENT OR DOWNLOADED FROM CANON'S WEB SITE), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE EQUIPMENT IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
CANON WILL NOT BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR WILL RECOVERY OF ANY KIND AGAINST CANON BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE EQUIPMENT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE EQUIPMENT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON THIS WARRANTY WILL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE EQUIPMENT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
In order to obtain warranty service:

Canon U.S.A.

You may obtain technical support* for the Equipment as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

Canon Canada

You may obtain technical support* for the Equipment as follows:
E-mail support via our Web site at www.canon.ca/support
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
* Technical support program specifics subject to change without notice.
CANON U.S.A., INC
CANON CANADA INC.

For The U.S.A. And Canada Only
 

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