Canon Support for PowerShot G1 X Mark II | Canon U.S.A., Inc.

PowerShot G1 X Mark II


Get started with these quick links.


DOWNLOADS

Language
Type
Our software & drivers for your product are specific to your operations system. We've detected your operating system as {{os}}. If you need software or drivers for a different operating system make sure to select the correct operating system & version with the dropdowns below. Not all our software & drivers are compatible with all operating systems and versions.
of
There are no results for the OS Version you selected.
image icon
Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
image icon
Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
image icon
image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
12.8 Megapixels, 1.5-inch CMOS
Total Pixels
Approx. 15.0 Megapixels
Effective Pixels
Approx. 12.8 Megapixels (3:2); Approx. 13.1 Megapixels (4:3)
Focal Length
12.5mm (W) - 62.5mm (T) (35mm film equivalent: 24-120mm)
Optical Zoom
5x
Digital Zoom
4x
Focusing Range
Normal/Auto: 2.0 in. (5 cm) - infinity (W), 1.3 ft. (40 cm) - infinity (T);
Macro/Underwater Macro: 2.0 in. - 1.6 ft. (5-50 cm) (W);
Quick: 4.9-66.0 ft. (1.5-20 m) (W, T)
Autofocus System
TTL Autofocus (Full-time manual focus available)
Optical Viewfinder
Optional Electronic Viewfinder EVF-DC1
LCD Monitor
3.0-inch Tilt, Capacitive Touch Panel LCD (3:2)
LCD Pixels
Approx. 1,040,000 dots
LCD Coverage
Approx. 100%
Maximum Aperture
f/2.0 (W), f/3.9 (T)
Shutter Speed
1 - 1/4000 sec.
15 - 1/4000 sec. (in Tv Mode)
60 - 1/4000 sec. (in M Mode)

Shutter speeds available in Tv:
15, 13, 10, 8, 6, 5, 4, 3.2, 2.5, 2, 1.6, 1.3, 1, 0.8, 0.6, 0.5, 0.4, 0.3, 1/4, 1/5, 1/6, 1/8, 1/10, 1/13, 1/15, 1/20, 1/25, 1/30, 1/40, 1/50, 1/60, 1/80, 1/100, 1/125, 1/160, 1/200, 1/250, 1/320, 1/400, 1/500, 1/640, 1/800, 1/1000, 1/1250, 1/1600, 1/2000, 1/2500, 1/3200, 1/4000 (Unit: sec.)

Shutter speeds available in M:
60, 50, 40, 30, 25, 20, 15, 13, 10, 8, 6, 5, 4, 3.2, 2.5, 2, 1.6, 1.3, 1, 0.8, 0.6, 0.5, 0.4, 0.3, 1/4, 1/5, 1/6, 1/8, 1/10, 1/13, 1/15, 1/20, 1/25, 1/30, 1/40, 1/50, 1/60, 1/80, 1/100, 1/125, 1/160, 1/200, 1/250, 1/320, 1/400, 1/500, 1/640, 1/800, 1/1000, 1/1250, 1/1600, 1/2000, 1/2500, 1/3200, 1/4000 (Unit: sec.)
Sensitivity
Auto*, ISO 100/125/160/200/250/320/400/500/640/800/1000/1250/1600/2000/2500/3200/4000/5000/6400/8000/10000/12800 (When in P mode)*Optimal ISO speed is automatically set depending on the shooting mode.
Light Metering Method
Evaluative*1, Center-weighted average, Spot*2

*1 Facial brightness is evaluated (Face Detect AE) in Face Detect.
*2 Fixed to Center, linked to AF frame
Exposure Control Method
AE Lock
Exposure Compensation
±3 stops in 1/3-stop increments
White Balance Control
Auto*, Daylight, Shade, Cloudy, Tungsten, Fluorescent, Fluorescent H, Flash, Underwater, Custom 1, Custom 2, Multi-area White Balance

* Facial color is evaluated in Face Detect (Face Detect WB).
Adjusts the white balance separately for the main subject and the background when the flash fires
Built-in Flash
Auto, On, Slow Synchro, Off
Facial brightness is also evaluated in Face Detect
Flash Range
1.6 - 22 ft. (W), 4.6 - 11 ft. (T) / (50cm - 6.8m (W), 1.4 - 3.5m (T))

Image brightness at the corners may diminish depending on the shooting distance
Recycling Time
10 seconds or less (battery voltage: 3.7 V)
Flash Exposure Compensation
±2 stops in 1/3 increments
Shooting Modes
C1, C2, M, Av, Tv, P, Auto, Hybrid Auto, Creative Shot*1, SCN*2, Creative Filters*3, Movie*4

Shooting movies is possible with the movie button
*1 Auto, Retro, Monochrome, Special, Natural categories
*2 Portrait, Smart Shutter*5, Star*6, Handheld Night Scene, Underwater, Snow, Fireworks
*3 High Dynamic Range, Nostalgic, Fisheye Effect, Miniature Effect, Toy Camera Effect, Background Defocus, Soft Focus, Monochrome, Super Vivid, Poster Effect
*4 Standard, iFrame Movie
*5 Smile, Wink Self-timer, Face Self-timer
*6 Star Portrait, Star Nightscape, Star Trails, Star Time-Lapse Movie
Photo Effects
My Colors Off, Vivid, Neutral, Sepia, Black & White, Positive Film, Lighter Skin, Darker Skin, Vivid Blue, Vivid Green, Vivid Red, Custom Color*

* Adjustment of contrast, sharpness, saturation, red, green, blue and skin tone are available.Not available in RAW and RAW+JPEG
Self Timer
Approx. 10-sec. delay, Approx. 2-sec. delay, Custom
Wireless Control
Not available
Continuous Shooting
Normal: Approx. 5.2 shots/sec. (in P mode)
AF: Approx. 3.0 shots/sec. (in P mode)
LV: Approx. 3.1 shots/sec. (in P mode)

Under conditions where the flash does not fire automatically.Differs depending on the zoom position.
Storage Media
SD/SDHC/SDXC/UHS-I Memory Cards
File Format
Design rule for Camera File system, DPOF (Version 1.1) compliant
Image Recording Format
JPEG (Superfine, Fine), RAW
JPEG Compression Mode
Still Image: Exif 2.3 JPEG, RAW (14 bit, CR2 (Canon Original))
Video: MP4 (Image data: MPEG-4 AVC/H.264; Audio data: MPEG-4 AAC-LC (Stereo))
Number of Recording Pixels
Still Images (JPEG, RAW):
1) 16:9 - Large: 4352 x 2448; Medium 1: 3072 x 1728; Medium 2: 1920 x 1080; Small: 640 x 360

2) 3:2 - Large: 4352 x 2904; Medium 1: 3072 x 2048; Medium 2: 2048 x 1368; Small: 640 x 424

3) 4:3 - Large: 4160 x 3120; Medium 1: 3072 x 2304; Medium 2: 2048 x 1536; Small: 640 x 480

4) 1:1 - Large: 3120 x 3120; Medium 1: 2304 x 2304; Medium 2: 1536 x 1536; Small: 480 x 480

5) 4:5 - Large: 2496 x 3120; Medium 1: 1840 x 2304; Medium 2: 1232 x 1536; Small: 384 x 480

Videos:
Full HD 1920 x 1080: 30 fps (29.97)
Full HD, Star Time-Lapse Movie 1920 x 1080: 15 fps (14.985), 30 fps (29.97)
iFrame Movie 1920 x 1080: 30 fps (29.97)
HD 1280 x 720: 30 fps (29.97)
Digest Movie 1280 x 720: 30 fps (29.97)
Miniature Effect 1280 x 720*1: 6 fps, 3 fps, 1.5 fps
Miniature Effect 640 x 480*1: 6 fps, 3 fps, 1.5 fps
640 x 480: 30 fps (29.97)

*1 Playback: 30 fps (29.97)
Image data



Note: SF=Superfine / F=Fine
• The approximate number of images recordable on memory cards other than the above can be calculated by using the above figures as a reference and extrapolating accordingly.
Movie data

*1 Playback frame rate is 30 fps*2.
*2 Actual frame rate is 29.97 fps.
*3 Actual frame rate is 14.985 fps.
Playback Modes File
Still Images & Videos:
Auto Rotate, Transition Effects (Off, Fade), Scroll Display, Rotate, Favorites, Search Jump*1 (Favorites, Date, Still Images, Movies, Digest, Jump 10 Images, Jump 100 Images), Smart Shuffle, Group Playback, Movie Digest, Filtered Playback, Slideshow

*1 Can also be controlled with Front Dial

Still Images:
Single, Index, Magnification (Approx. 2x-10x), Thumbnails, Information Display, Histogram, Overexposure Warning, Resume Playback, Red-Eye Correction, Cropping, i-Contrast, Resize, My Colors,

Videos:
Normal Playback, Skip Backward, Previous Frame, Next Frame, Skip Forward, Resume Playback, Erase Clip, Edit Digest Movie
Erase Modes
Select*1, Select Range, Select All Images
The image data in memory card stored with the design rule for camera file systems format can be erased (however, protected images cannot be erased).
RAW+JPEG images can be erased individually.
*1 Movies can be erased individually.
Video Out
Analog: NTSC or PAL, Digital: HDMI (HDMI™ micro connector)
Audio Out
Stereo
Other
SD memory card slot; direct connection to Canon SELPHY, PIXMA and PictBridge-compatible printers
Power Source
Battery Pack NB-12L, AC Adapter Kit ACK-DC100
Shooting Capacity
Approx. 240 Shots
Approx. 200 Shots with optional Electronic Viewfinder EVF-DC1
Approx. 300 Shots in ECO Mode
Playback Time
Approx. 5 hours
Operating Temperature
32-104°F/0-40°C
Operating Humidity
10-90%
Dimensions (W x H x D)
4.58 x 2.91 x 2.61 in. / 116.3 x 74.0 x 66.2mm
Weight
Approx. 19.5 oz. / 553g (CIPA standard)
Approx. 18.2 oz. / 516g (Body only)

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera (the "Product") purchased with this limited warranty*, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only PowerShot Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered to you in new condition in its original container, that this PowerShot Digital Camera Product (the "Product") will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon , including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Products, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service center for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to any of the accessories mentioned in the first paragraph above, will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems.
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). NEITHER CANON USA NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U. S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Firmware Notice: PowerShot G1 X Mark II: Firmware Version 1.1.0.0
Advisory Type
Date 02.27.17
Title Canon Support | Firmware Notice: PowerShot G1X Mark II: Firmware Version 1.2.0.0
Advisory Type
Date 04.14.20

ADDITIONAL SUPPORT

image icon
How-To Videos
Get to know your product. Troubleshoot and learn to use your product with video tutorials.
image icon
Canon Community
Join our community to ask questions, share knowledge, and connect with others.
image icon
Knowledge Base
Find answers and perform your own troubleshooting with the knowledge base.

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more