Canon Support for PowerShot SX500 IS | Canon U.S.A., Inc.
PowerShot SX500 IS
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- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.
The Software Developer Kit is provided free of charge and can be found at https://developercommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.
SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.
16.0 Megapixel, 1/2.3-inch CCD
Approx. 16.6 Megapixels
Approx. 16.0 Megapixels
4.3 (W) - 129.0 (T) mm (35mm film equivalent: 24-720mm)
Normal/Auto: 0 in (0cm) - infinity (W), 4.6 ft. (1.4m) - infinity (T)
Macro AF: 0 in - 1.6 ft. (0-50cm) (W)
TTL Autofocus, Manual Focus
3.0-inch TFT Color LCD with wide viewing angle
Approx. 461,000 dots
f/3.4 (W) - f/5.8 (T)
15-1/1600 sec. (Total shutter speed range)
Auto, ISO 100/200/400/800/1600
|Light Metering Method||
Evaluative*, Center-weighted average, Spot**
* Facial brightness is evaluated in Face Detection AF
** Metering frame is fixed to the center
|Exposure Control Method||
Manual Exposure, Program Shift, Safety Shift; AE Lock
Still Images: ±2 stops in 1/3-stop increments
Videos: ±2 stops in 1/3-stop increments (not available during shooting)
|White Balance Control||
Auto*, Day Light, Cloudy, Tungsten, Fluorescent, Fluorescent H, Custom
* Camera automatically sets the optimal ISO speed according to shooting mode.
Auto, Flash On, Slow Synchro, Flash Off
- Facial brightness is also evaluated in Face Detect.
1.6 ft. - 16 ft. (W), 4.6 - 9.8 ft. (T) (50cm - 5.0m (W), (1.4 - 3.0m (T))
Image brightness may diminish depending on the shooting distance
10 sec. or less (battery voltage: 3.7 V)
|Flash Exposure Compensation||
+/-2 stops in 1/3-stop increments
M, Av, Tv, P, Live View Control, Auto*, SCN*1, Creative Filters*2, Discreet, Movie*3
- Shooting movies is possible with the movie button
*1 Portrait, Face Self-timer, Low Light, Snow, Fireworks
*2 Fish-eye Effect, Miniature Effect, Toy Camera Effect, Monochrome, Super Vivid, Poster Effect
*3 Standard, iFrame Movie
My Colors Off, Vivid, Neutral, Sepia, Black & White, Positive Film, Lighter Skin Tone, Darker Skin Tone, Vivid Blue, Vivid Green, Vivid Red, Custom Color*
*Adjustment of contrast sharpness, saturation, red, green, blue and skin tone are available
Approx. 10-sec. delay/approx. 2-sec. delay/custom*
*Delay time (0-15 sec. (in one-second increments), 20/25/30 sec.) and number of shots (1-10 shots (in one-shot increments)) can be specified.
Normal: Approx. 0.8 shots/sec. (in P mode)
Normal: Approx. 2.8 shots/sec. (in Low Light mode)
AF: Approx. 0.5 shots/sec. (in P mode)
LV: Approx. 0.6 shots/sec. (in P mode)
- Under conditions where the flash does not fire automatically.
- Differs according to zoom position.
SD Memory Card, SDHC Memory Card, SDXC Memory Card
Design rule for Camera File system, DPOF (Version 1.1) compliant
|Image Recording Format||
|JPEG Compression Mode||
Still Image: Exif. 2.3 (JPEG)
Video: MOV (Image: H.264; Audio: Linear PCM (Stereo))
|Number of Recording Pixels||
Large: 4608 x 2592
Medium 1: 3264 x 1832
Medium 2: 1920 x 1080
Small: 640 x 360
Large: 4608 x 3072
Medium 1: 3264 x 2176
Medium 2: 1600 x 1064
Small: 640 x 424
Large: 4608 x 3456
Medium 1: 3264 x 2448
Medium 2: 1600 x 1200
Small: 640 x 480
Large: 3456 x 3456
Medium 1: 2448 x 2448
Medium 2: 1200 x 1200
Small: 480 x 480
HD 1280 x 720: 25 fps
iFrame Movie HD 1280 x 720: 25 fps
Miniature Effect HD 1280 x 720: 5 fps / 2.5 fps / 1.25 fps
Miniature Effect 640 x 480: 6 fps / 3 fps / 1.5 fps
640 x 480: 30 fps (29.97)
* When shooting in Low Light• The approximate number of images recordable on memory cards other than the above can be calculatedby using the above figures as a reference and extrapolating accordingly.
*1 Playback frame is 25 fps.
*2 Playback frame is 30 fps*3.
*3 Actual frame rate is 29.97 fps.
|Playback Modes File||
Stills & Videos:
Auto Rotate (Automatic vertical/horizontal detection), Image Advance (Operation Tools, Transition Effects, Scroll Display, Active Display), Rotate, Favorites, My Category, Smart Shuffle, Group Playback, Image Search, Slideshow (Playback Interval, Repeat, Effect, Playlist)
Single, Index (4-130 thumbnails), Magnification (2-10x), Information Display, Red-eye Correction, i-Contrast, Trimming, Resize, My Colors, Focus Check, Histogram, Overexposure Warning
Normal Playback*1, Skip Backward*2, Previous Frame*3, Next Frame*3, Skip Forward*2
- Displays playback position and shooting time
Using the software included with the camera (ImageBrowser EX), there are 8 levels (1/8x to 1x) of playback speed for Super Slow Motion Movies possible on a computer.
*1 Audio settings available in 5 levels
*2 Approximately 4 seconds
*3 Slow motion available
Select Image, Select Range, All Images
- The image data in the memory cared stored with the Design rule for Camera File systems format can be erased (however, protected images cannot be erased).
- Using the Movie editing function, sections of the movie (1 sec. increments) can be deleted.
NTSC/PAL (dedicated connector (female) with unified type of digital, audio and video)
Stereo (dedicated connector (female) with unified type of digital, audio and video)
SD memory card slot; direct connection to Canon SELPHY, PIXMA Photo Printers & PictBridge compatible printers
Battery Pack NB-6L, Compact Power Adapter CA-DC10 (included with AC Adapter Kit CA-DC40)
Approx. 195 shots
Approx. 4 hours
|Dimensions (W x H x D)||
4.09 x 2.74 x 3.16 in. / 104.0 x 69.5 x 80.2mm
12.0 oz. / 341g (CIPA standard)
11.2 oz. / 318g (camera only)Note: 30 display languages provided (English, German, French, Dutch, Danish, Finnish, Italian, Norwegian, Swedish, Spanish, Simplified/Traditional Chinese, Japanese, Russian, Portuguese, Korean, Greek, Polish, Czech, Hungarian, Turkish, Thai, Arabic, Romanian, Ukrainian, Farsi, Hindi, Malaysian, Indonesian, Vietnamese).All data are based on Canon's Standard Test Method. Subject to change without notice.Canon, DIGIC, ELPH, PIXMA, and PowerShot and SELPHY are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple, Inc., registered in the United States and other countries. All other products and brand names are registered trademarks, trademarks or service marks of their respective owners in the United States and/or other countries.
PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera (the "Product") purchased with this limited warranty*, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only PowerShot Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered to you in new condition in its original container, that this PowerShot Digital Camera Product (the "Product") will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon , including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Products, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service center for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to any of the accessories mentioned in the first paragraph above, will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems.
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). NEITHER CANON USA NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U. S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
You may obtain technical support** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
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