Canon Support for PowerShot SX740 HS | Canon U.S.A., Inc.

PowerShot SX740 HS


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Date 08.01.18
File Size 385.30 KB
Date 08.01.18
File Size 5.15 MB
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The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Compact digital still camera with built-in flash, 40x Optical, 4x Digital and 160x Combined Zoom with Optical Image Stabilizer
Type
20.3 Megapixel*, 1/2.3-inch CMOS
* Image processing may cause a decrease in the number of pixels.
Total Pixels
Approx. 21.1 Megapixels
Effective Pixels
Approx. 20.3 Megapixels
Focal Length
4.3 (W) - 172.0 (T) mm (35mm film equivalent: 24-960mm)
Optical Zoom
40x
Digital Zoom
Approx. 4x
Focusing Range
Auto: 0.4 in. (1cm) - infinity (W), 6.6 ft. (2.0m) - infinity (T)
Normal: 2.0 in. (5cm) - infinity (W), 6.6 ft. (2.0m) - infinity (T)
Macro: 0.4 in. - 1.6 ft. (1-50cm) (W)
Autofocus System
TTL Autofocus
Optical Viewfinder
Not available
LCD Monitor
3.0-inch TFT Color LCD with wide viewing angle (4:3)
LCD Pixels
Approx. 922,000 dots
LCD Coverage
Approx. 100%
Maximum Aperture
f/3.3 (W), f/6.9 (T)
Shutter Speed
1 - 1/3200 sec.
15 - 1/3200 sec. (in all shooting modes)
Sensitivity
Auto: ISO 100-1600
P: ISO 100-3200
Light Metering Method
Evaluative, Center Weighted Average, Spot
Exposure Compensation
±3 stops in 1/3-stop increments
White Balance Control
Auto, Daylight, Shade, Cloudy, Tungsten Light, White Fluorescent Light, Custom, WB Correction
Built-in Flash
Auto, On, Slow Synchro, Off
Flash Range
Approx. 1.6-16.4 ft. (W), 6.6-8.2 ft. (T)Approx. 50.0cm - 5.0m (W), 2.0m-2.5m (T)
Flash Exposure Compensation
±2 stops in 1/3 increments
Shooting Modes
P, M, Tv, Hybrid Auto, Auto, Standard, Vivid, Neutral, B/W, Sepia, Video Snapshot, Food
Self Timer
Off / 2 sec. / 10 sec. / Custom
Wireless Control
Built-in Wi-Fi™ and Bluetooth®
Continuous Shooting
High-speed Continuous Shooting in One-Shot AF mode: Approx. 10.0 shots/sec.
Low-speed Continuous Shooting in One-Shot AF mode: Approx. 4.0 shots/sec.
High-speed Continuous Shooting in Servo AF mode: Approx. 7.4 shots/sec.
Low-speed Continuous Shooting in Servo AF mode: Approx. 4.0 shots/sec.

Continuous shooting speed may become slower due to the following factors: Tv value, Av value, subject conditions, shooting environment, use of flash, ISO speed, zoom position.
Storage Media
SD/SDHC/SDXC and UHS-I Memory Cards
File Format
Design rule for Camera File system (DCF) compliant; DPOF (Version 1.1) compatible
Image Recording Format
Fine / Normal
JPEG Compression Mode
Still Image: EXIF 2.31 (JPEG)
Video: MP4 (Image: MPEG-4 AVC/H.264; Audio: MPEG-4 AAC-LC (Stereo))
Number of Recording Pixels
Still Images:
  1. 16:9 - Large: 5184 x 2912; Medium 1: 3648 x 2048; Small: 2432 x 1368
  2. 3:2 - Large: 5184 x 3456; Medium: 3648 x 2432; Small: 2432 x 1616
  3. 4:3 - Large: 5184 x 3888; Medium: 3648 x 2736; Small: 2432 x 1824
  4. 1:1 - Large: 3888 x 3888; Medium: 2736 x 2736; Small: 1824 x 1824
Videos:
4K 3840 x 2160: 29.97 fps
Full HD 1920 x 1080: 59.94 fps, 29.97 fps
HD 1280 x 720: 59.94 fps
Playback Modes File
Protect, Rotate, Erase, Set Image Search Conditions, Slideshow, Photobook Set-up, Rating, Movie Playback, Highlight Alert, Movie Frame Grab*, Resize**, Cropping**, Tilt Correction**, Red-Eye Correction**

* 4K movies only.
** Applicable only to images taken with the same model.
Video Out
HDMI (Type D)
Audio Out
Stereo
Other
Hi-Speed USB (Micro); direct connection to Canon SELPHY, PIXMA Photo Printers & PictBridge compatible printers
Power Source
Battery Pack NB-13L
Shooting Capacity
Approx. 265 shots
Approx. 370 shots in ECO Mode

Video Recording Time (CIPA compliant): Approx. 60 min.
Video Recording Time (Continuous Shooting): Approx. 100 min.
Playback Time
Approx. 5 hours
Operating Temperature
32-104°F/0-40°C
Operating Humidity
10-90%
Dimensions (W x H x D)
Approx. 4.33 x 2.51 x 1.57 in. / 110.1 x 63.8 x 39.9mm
Weight
Approx. 10.5 oz. / 299g (CIPA standard)
Approx. 9.7 oz. / 275g (Body only)

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera (the "Product") purchased with this limited warranty*, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only PowerShot Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered to you in new condition in its original container, that this PowerShot Digital Camera Product (the "Product") will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon , including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Products, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service center for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to any of the accessories mentioned in the first paragraph above, will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems.
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). NEITHER CANON USA NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U. S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: PowerShot SX740 HS: Firmware Version 1.0.2
Advisory Type
Date 11.20.19
Title Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19

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