Canon Support for PowerShot V10 | Canon U.S.A., Inc.

PowerShot V10

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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.

The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.

1. Compatibility list available on Canon Developer Community website

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Type Video camera
Image Processor DIGIC X
Type 1-inch high-sensitivity CMOS sensor (back-illuminated)
Effective Pixels During Movie recording (Full HD, 16:9) - Approx. 13.1 megapixels
During Still photo shooting - Approx. 15.2 megapixels
Total Pixels Approx. 20.9 megapixels
Color Filter System RGB primary color filters
Focal Length During Movie recording (Full HD, 16:9) - 6.6 mm (Approx. 19 mm equivalent, 35mm format equivalent)
During Still photo shooting - 6.6 mm (Approx. 18 mm equivalent, 35mm format equivalent)
Angle of View During Movie recording (Full HD, 16:9) - 97.5°
During Still photo shooting - 100.2°
F-number (max. aperture) f/2.8
Aperture f/2.8f/8
Lens configuration 8 elements in 7 groups
Aspherical lenses 3 lenses, 6 surfaces
Optical zoom None
Optical IS None
ND filter Included (equivalent to 3 stops)
Protective glass Included (no lens barrier)
Focusing range 0.05 m / 0.16 ft. to infinity
Recording Format Compliant to Design rule for Camera File system 2.0 and Exif 2.31*
*Supports time offset information
Image Format
Image Type
Extension
Still Photos JPEG
.JPG
Movies IPB (Standard) / IPB (Light)
.MP4
File Numbering 1. File numbering methods
a. Continuous
i. The numbering of captured images continues even after you replace the card.
b. Auto reset
i. When cards are replaced, the numbering is reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
2. Manual reset
a. Resets the file number to 0001, and creates a new folder automatically.
* When manually resetting the file number, folders can also be renamed.
Recording Media (One) microSD card slot
Compatible with UHS-I
microSD, microSDHC, and microoSDXC memory cards
File Size / Number of Shots Available Please click here for full specifications.

*1: Number of shots using a 32 GB card that conforms to Canon testing standards.
* File sizes are determined based on Canon testing standards.
* File size and number of shots available vary by shooting conditions (such as aspect ratio, subject, ISO speed, and Custom Functions).
Movie Recodring Format
Container format
MP4
Bit depth
8 bits
Compression
H.264 / MPEG-4 AVC
Video signal recording range
Full range (0-255)
Color sampling method
YCbCr 4:2:0
Standards compliance
Rec. ITU-R BT.709
Color gamut
Rec.709
Audio
AAC
Movie Recording Size Overview Please click here for full specifications.
Estimated Recording Time, Movie Bit Rate, and File Size Please click here for full specifications.

* Bit rate only applies to video output, not audio or metadata.
* Movie recording stops when the maximum recording time per movie is reached.
* No audio is recorded for approx. the last two frames with the compression method for movie recording quality setto IPB (Standard) or IPB (Light). Moreover, the video and sound may be slightly out of sync when movies are played back in Windows.
Card Performance Requirements Please click here for full specifications.
Movie Color Filters 14 filters available
Smooth Skin Movie Can record movies with a smooth skin effect
Built-in Microphone
Microphone
Stereo microphones 48 kHz
Sampling frequency
16 bits
Bits
2 ch
Channels
Full range (0-255)
Audio Noise Reduction 3-mic noise cancellation
External Microphone
Terminal
3.5 mm diameter stereo mini-jack
Plug-in power
Supported*1

*1: Plug-in power specifications vary by manufacturer. Stereo Microphone DM-E100 is recommended if plug-in power will be used.

Digital Zoom Off / 1.5× / 2.0× / 3.0×
* Cannot be combined with image stabilization or auto level.
Digital IS Movie digial IS Supported
* Cannot be combined with digital zoom or auto level.
Movie Self-timer
Off
Movie recording begins immediately
10 sec.
Movie recording begins in 10 sec.
2 sec.
Movie recording begins in 2 sec.
Remote Control Recording Supported
Maximum Recording Time per Recording
Normal movie and during movie recording other than below
Maximum: Approx. 1 hr.
Smooth skin movie [4K movie recording]
Maximum: Approx. 5 min.
Settings (1) Auto (Ambience priority / White priority)
(2) Daylight
(3) Shade
(4) Cloudy*1
(5) Tungsten light
(6) White fluorescent light
(7) Color temperature

*1: Effective also in twilight and sunset.
White Balance Shift Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
* Adjustable in [Color tone] in compatible modes.
Focus Method Contrast detection
Focusing Operation Please click here for full specifications.

*1 Activated by the right cross key during output to a single screen over HDMI.
* AF lock icon is displayed only in the detailed information screen.

Focusing Area Still photo shooting (with face detection) - Approx. 100% vertical and horizontal coverage Movie recording (with face detection) - Approx. 100% vertical and horizontal coverage Number of AF areas for One-Shot AF (still photos) - Max. 31 areas (7×5; corners not available)
Tap-based Subject Selection Subjects to track are specified by tapping
* People only
Other Connect App for Mini PTZ Cam available on compatible iOS and Android devices. View and transfer images, control device, change device settings - see app store for full details
Wireless Webcam Utility for Mini PTZ Cam available for Windows. For full details see support pages
Type TFT color, liquid-crystal monitor
Screen Size 2.0-inch (screen aspect ratio of 3:2)
1.97 in./5.0cm diagonal (1.61 in./4.1cm width, 1.10 in./2.8cm height)
Dot Count Approx. 460,000 dots
Angle of View Approx. 160° vertically and horizontally
Coverage Movies - Approx. 100% vertically and horizontally (at an aspect ratio of 16:9)
Still Photos - Approx. 100% vertically and horizontally (at L image size and an aspect ratio of 3:2)
Brightness Control Manually adjustable in a range of 15
Touch-screen Operation Capacitive sensing
Support for: Tap-based subject selection; Touch Shutter (Disable / Enable); Menu selection; Quick Control Menu
Tilt Approx. 180° upward
Shooting Information Display
Grid display
Disable / 3x3
Recording emphasis
On / Off
Aspect marker
Off / 1:1 / 4:5 / 5:4 / 9:16 / 4:3 / 13:9 / 14:9 / 1.375:1 / 1.66:1 / 1.75:1 / 1.85:1 / 1.90:1 / 2.35:1 / 2.39:1
Interface Languages 31 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay, Indonesian, Persian, Hebrew, and Japanese)
Metering Mode Evaluative metering
384-zone (24×16) metering using the image sensor
ISO Speed in Still Photo Shooting Manual ISO speed setting for still photos not configurable
ISO Auto range for still photos - Auto (ISO 12512800) (in 1/3-stop increments)
ISO Speed in Movie Recording

Manual or Automatic ISO Speed Settings

 
ISO Speed
Normal ISO SpeedAspect marker
Full HD
ISO 1256400 (in 1/3-stop increments)
4K
ISO 1253200 (in 1/3-stop increments)

* Expanded ISO speed not available.

Type Rolling shutter, using the image sensor
Still Photo Shooting Shutter Speeds 1/20001/8 sec.
* Up to 1.0 sec. depending on the scene.
Movie Recording Shutter Speeds 1/40001/25 sec.
* Varies by movie recording mode and frame rate.
Manual exposure movies: 1/40001/8 sec.
Movie Digital IS

Movie digital IS or movie auto level is available during movie recording. Cannot be combined with digital zoom.

Using Movie digital IS results in cropped movies.

Digital IS setting
Image area
Off
Approx. 100%
On
Approx. 90%
Enhanced
Approx. 90%

* Cannot be combined with auto level.
* Cannot be use in Smooth skin mode.
Auto Level

Keeps the movie level as it is recorded, by rotating the image and extracting a portion.

Auto Level
Image area
Enable
Approx. 90%

* Cannot be combined with Movie digital IS.
* Cannot be used in Smooth skin movie
Display Format Please click here for full specifications.

*1: Movie files recorded with other cameras may not be played back, even if they have the same file extensions as used by this camera.
Function The Quick Control screen can be accessed by pressing the button during movie recording.
* In still photo shooting, [Image quality] settings are displayed.
Custom Functions None
Customize Buttons button operation in movie recording mode is customizable with the following functions.
Wi-Fi/Bluetooth connection
Autofocus method
Movie recording size
Recording level
Digital zoom
White balance selection
Color tone
Color filter
Digital IS setting
Aspect marker
Maximize screen brightness (temp)
Choose USB connection app
Shortcut function A customized setting screen can be opened by pressing and holding the button.
Supporting Standards Equivalent to IEEE 802.11b/g/n Standards
Transmission Method DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n)
Transition Frequency (Central Frequency) 2.4 GHz band
Frequency: 2412 to 2462 MHz
Channels: 1 to 11 channels
Security Please click here for full specifications.
Send Images to a Web Service image.canon: Enables uploading of still photos (JPEG) and movies (MP4) to image.canon servers. From image.canon, images can be sent to specific social media and 3rd-party cloud image services.
Standards Compliance Bluetooth Specification Version 4.2 compliant (Bluetooth Low Energy technology)
Transmission Method GFSK modulation
Bluetooth Pairing Smartphone up to 10 devices; BR-E1 remote controller 1 unit
Video Calls Available
* The camera is accessible to software on a computer once connected via USB.
Supported Protocols and Data Formats Video
USB Video Class (UVC) supported
Video compression format: Motion JPEG
Movie recording size: Full HD at 30 fps only
Camera control from applications: Not supported Audio
USB Audio Class (UAC) supported
Linear PCM (48 kHz, 16 bits)
Built-in or external microphone (External microphone IN terminal)
Streaming Services Streaming video captured by the camera is possible by selecting a streaming service icon on the camera to obtain a destination URL.
* Linkage with compatible streaming services and other settings are configured by connecting the camera to Camera Connect.
* Streamed videos are not saved on the camera.
Compatible Services YouTubeLive
FacebookLive
* Details on each service are provided on the service website.
* As of February 2023.
USB Terminal USB Type-C
Equivalent to Hi-Speed USB (USB 2.0)
HDMI Out Terminal HDMI micro OUT terminal (Type D)
* Resolution switches automatically
* HDMI CEC not supported
* Images not displayed unless [For NTSC] or [For PAL] is set correctly for the TV video system
Microphone terminal 3.5mm diameter stereo mini jack
Headphone terminal Not provided
Battery Built-in rechargeable lithium-ion battery
* Not user-replaceable.
Rated voltage/capacity
Rated voltage
Capacity
3.6V
1250 mAh
Recharge cycles Approx. 500 recharging and usage cycles
USB charging time Approx. 1 hr. 50 min.
* To fully recharge a completely depleted battery based on CIPA testing standards using PD-E1 (at room temperature)
Start-up Time Approx. 1.1 sec.
Dimensions (W x H x D) Approx. 2.50 × 3.54 × 1.35 in. / 63.4 × 90.0 × 34.3 mm
Weight Please click here for full specifications.
Working Temperature Range 040°C / 32104°F
Working Humidity Range 10%90%

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera (the "Product") purchased with this limited warranty*, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only PowerShot Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered to you in new condition in its original container, that this PowerShot Digital Camera Product (the "Product") will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon , including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Products, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service center for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to any of the accessories mentioned in the first paragraph above, will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems.
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). NEITHER CANON USA NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U. S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: PowerShot V10: Firmware Version 1.1.0
Advisory Type Firmware Notice
Date 09.26.23
Title Firmware Notice: PowerShot V10: Firmware Version 1.0.1
Advisory Type Firmware Notice
Date 07.26.23
Title Service Notice: EOS Webcam Utility Pro Software for macOS: Version 2.1.18
Advisory Type Service Notice
Date 05.01.24
Title Firmware Notice: PowerShot V10: Firmware Version 1.2.0
Advisory Type Firmware Notice
Date 05.21.24
Title Firmware Notice: PowerShot V10: Firmware Version 1.3.0
Advisory Type Firmware Notice
Date 09.26.24
Title Service Notice: EOS Webcam Utility Pro v2.3
Advisory Type Service Notice
Date 11.13.24

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