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Date 11.09.16
File Size 12.18 MB
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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Standard Definition or High Definition High Definition
Power Supply (rated) 7.4V DC (battery pack)
Video Recording system Compression: MPEG-2 Long GOP
Color Space: 4:2:2 (at 50Mbps recording)
File Format: MXF
Recording Modes:
50Mbps (CBR) 4:2:2, 1920x1080, (60i/30p/24p), 1280x720 (60p/30p/24p)
35Mbps (VBR) 4:2:0, 1920x1080 (60i/30p/24p), 1280x720 (60p/30p/24p)
25Mbps (CBR) 4:2:0, 1440x1080 (60i/30p/24p)
Audio Recording system 2-Channel, PCM digital recording, 16-Bit; 48kHz
Image Sensor 1/3-inch CMOS
Total Pixels Approx. 2.37 megapixels (2044 x 1160 pixels)
Effective Pixels Approx. 2.07 megapixels (1920 x 1080 pixels)
Maximum recording Time 128GB Compact Flash (CF) card
Greater capacity is possible when two cards are used.
25Mbps: 625 minutes
35Mbps: 445 minutes
50Mbps: 320 minutes
Lens Canon 10x HD Zoom Lens, 4.25-42.5mm (35mm equivalent 30.4-304mm), f/1.8-2.8
Focusing System TVAF plus External Phase Difference Metering Sensor, Autofocus (Instant AF, Medium AF, Normal AF, Face AF, Face Only AF), Manual, Full Manual
Max Shutter Speed 1/2000
Minimum Focusing Distance 20mm (wide macro), 60cm (entire zoom range)
White Balance Auto, Manual, Custom (2000K - 15000K in 100K increments), Daylight, Tungsten
Frame Rate 60i, 60p, 30p, 24p (50i and 25p optional upgrade available through Canon Factory Service Center)
Minimum Illumination Full AUTO mode: 4.5 lux (Shutter speed 1/60, Gain +24dB); Manual mode: .11 lux (shutter speed 1/4, Gain +33dB), (when 60i is selected)
Genlock Terminal BNC (input only) Same terminal as Time Code
HD/SD-SDI Terminal BNC (output only), with embedded audio and time code
Timecode Terminals BNC (input/output) Same terminal as Genlock
Image Stabilization SuperRange Optical (Lens Shift) 4 modes: Standard, Powered, Dynamic, Off
Filter Diameter 58mm
Viewfinder 0.24-inch color widescreen, approx. 260,000 dots, approx. 100% field of view
LCD Screen 3.5-inch color widescreen LCD, approx. 920,000 dots, approx. 100% field of view
Microphone Stereo electret condenser microphone
Recording Media CF Card : 2 Slots, Movie files only
SD Card: Still images, Custom Picture Data, Clip Metadata, Custom Settings
USB Terminal Mini-B USB 2.0 Hi-Speed
Video Terminal Component: Output only
Composite: A/V terminal 3.5mm mini-jack, output only
Audio Terminal XLR 3-pin jack (2), Switchable between MIC/LINE, 3.5mm stereo mini-jack
HDMI Terminal Yes (Type A)
AV Mini Terminal/Headphone Terminal 3.5mm stereo mini-jack
Remote Control Terminal Yes (compatible with LANC protocol)
Operating Temperature range 0° - 40°C, 32° - 104°F, 85% relative humidity
Dimensions Approx. 4.8 x 5.8 x 9.8 in. (121 x 148 x 250mm) (not including lens hood, mic holder unit, grip strap)
Weight (not including battery pack and memory card) 2.4 lbs (1070 g) (includes grip strap)
Weight 2.8 lbs (1290 g) (includes grip strap, lens hood, mic holder unit, BP-925, CF card (x1) and SD card)

CANON DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY

FOR THE UNITED STATES

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Consumer Digital Video Equipment (the 'Equipment') purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted under normal, non-commercial, personal use, against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase, except for a defective Video Head, which will be exchanged for a period of three months from the date of purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by our factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be return-shipped to you. (shipping charges apply). If you disapprove, we will return-ship the equipment at no charge to you.

Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and incompatible software. In order to obtain warranty service, contact the authorized Canon retail dealer from whom you purchased the Equipment or call the CANON INFORMATION CENTER AT 1800-OK-CANON). You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

  1. Loss or damage to the Equipment due to abuse, mishandling, accident, improper maintenance, or failure to follow operating instructions;
  2. If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of unauthorized parts or by service other than by Canon USA's factory service centers or authorized service facilities;

This Limited Warranty does not cover cabinet (exterior finish), video cassette tape, head cleanings, nor does it apply to Equipment purchased outside the United States. This warranty does not cover units sold to rental firms, military operations, hotels, schools, hospitals or for other commercial, industrial, or institutional applications. These uses are covered only by such specific warranty as Canon may issue with such sales. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold “AS IS”, without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card is most important in order to be sure you are contacted right away should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT’S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. CANON U.S.A., INC

 

 

 

 

 

Online Repair

Service Upgrades System Frequency Change
System Frequency Change

Thank you for using Canon products.
Canon is offering System Frequency Change service for professional camcorders. Interested parties can call our support centers to make arrangements for this service.


Overview

For the models listed below an optional feature upgrade is available for customers who wish to have the ability to change the system frequency setting between 59.97Hz and 50.00 Hz. For more information about what frame-rates and settings are available for your model, please download the appropriate leaflet below.

Associated Models:

XA11, XA15, XA20, XA25, XA30, XA35, XA40, XA45, XA50, XA55
XF100, XF105, XF200, XF205, XF300, XF305, XF400, XF405 

Pricing

This service is available for a $500 fee, not including shipping and taxes.
*All pricing is subject to change

Downloads

Switching the System Frequency

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free), 1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
For additional support options: pro.usa.canon.com/support
Title Canon Support | Service Notice: Canon XF Utility
Advisory Type
Date 04.07.13

ADDITIONAL SUPPORT

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