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Toner Cartridge Return Program

In 1990, Canon became the first company to collect and recycle used copier toner cartridges. With the cooperation of our customers, Canon has collected more than 362,000 tons around the world.

The goal of the Toner Cartridge Recycling Program is to achieve zero landfill waste by reusing parts, recycling materials and employing energy recovery.

To learn more about our recycling programs, please view the Consumable Recycling Programs link below.

How to Participate in the Program

Canon appreciates customers who participate in this program. To participate in Canon's Toner Cartridge Return Program for copiers, please note that:

  • Customers are not entitled to tax deductions or rebates for returned cartridges.

  • This program may be modified or discontinued without notice.

  • Canon only authorizes the use of this site to print labels or order boxes/labels to return Canon brand cartridges. Any unauthorized use may result in the return to sender at sender's expense.

Click Here to Print a Return Label

Who Can Participate

For customers in the U.S. (48 contiguous states): Please click above to obtain labels and shipping instructions for empty cartridges.

For customers in Hawaii, Alaska or a U.S. Territory, please contact
1-800-OK-CANON.

  • For customers in Canada only: Please visit the Canon Canada Inc, website to obtain labels and/or boxes for empty cartridges and shipping instructions.

  • For customers in Central and South America and Mexico, please contact your dealer or Canon concerning the return of used toner cartridges.

  • For customers in Europe, Asia, Oceania, and Japan, please go to www.canon.com/recycle/ .

Packing Instructions

If possible, please return more than one cartridge per shipping label (two or more) to help conserve resources and reduce energy use and shipping costs. This can be done by retaining several cartridges with boxes, then using the Bundled Box or Volume Box Return options as an energy-efficient way to ship cartridges.

Please Note:
Do not send defective cartridges for replacement. Defective cartridges under warranty should be exchanged by an authorized dealer or service facility as provided in the warranty.

 

Single Cartridge Return

  1. Repackage the empty toner cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge's box.

  2. Place the empty toner cartridge in the box from your new toner cartridge. Seal the box.

  3. Please place the label on the shipping box, and cover the entire label with clear plastic tape.

When using the Bundled Box or Volume Box  Return options, please be sure the shipment does not exceed UPS specifications:

  • Maximum weight is 70 pounds

  • Maximum length is 108 inches

  • Maximum girth is 130 inches (length +2 x width +2 x height)

If your shipment exceeds the above limits, please call 1-800-OK-CANON for special shipping information.

Bundled Box Return

  1. Complete steps for Single Cartridge Return.

  2. Bundle multiple cartridge boxes together securely with tape.

  3. Please place the label on the shipping box and cover the entire label with clear plastic tape.

Volume Box Return

  1. Place as many cartridges that will safely fit into a sturdy shipping box. Carefully seal the box with tape.

  2. Please place the label on the shipping box, and cover the entire label with clear plastic tape.

OR

ORDER A BOX FROM CANON

To request your free eight-cartridge collection box call 1-800-OK-CANON.

Canon only authorizes the use of this site to print labels or order boxes/labels to return Canon brand cartridges. Any unauthorized use may result in the return of the shipment to sender at sender's expense.

Shipping Instructions

By using either of the below methods of shipment, your used cartridge(s) will be forwarded to the Canon Cartridge Collection Center at no charge to you.

Apply the UPS authorized return label available from this web site. Place the label on the shipping box, and cover the entire label with clear plastic tape.

Give the package to your UPS Ground driver at the next regular delivery. You may also drop off the package at the nearest authorized UPS Stores/Customer Centers or UPS Authorized Shipping Locations.

Call 1-800-PICK-UPS or visit www.ups.com for UPS drop-off options in your area.

Please Note: For customers wishing to make a return from Hawaii, Alaska or a U.S. Territory, please contact 1-800-OK-CANON.

For further information about The Clean Earth Campaign in the United States, Please call: 1-800-OK-CANON.

Canon only authorizes the use of this site to print labels or order boxes/labels to return Canon brand cartridges. Any unauthorized use may result in the return to sender at sender's expense.