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EOS 5D
Contact Support
All times ET, excluding holidays.
EOS 5D
Drivers & Downloads
Supporting Documents
Manuals
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
Type
Type
Recording Media
Image Format
Compatible Lenses
Lens Mount
Image Sensor
Type
Pixels
Total Pixels
Aspect Ratio
Color Filter System
Low Pass Filter
Recording System
Recording Format
Image Format
File Size
Folders
File Numbering
Color Space
Picture Style
Interface
Video output (NTSC/PAL)
White Balance
Settings
Auto White Balance
Color Temperature Compensation
White Balance Correction: Blue/Amber bias +/- 9 levels
Magenta/Green bias +/- 9 levels
Blue/Amber bias and Magenta/Green bias cannot be set together during White Balance Bracketing
Color Temperature Information Transmission
Viewfinder
Type
Coverage
Magnification
Eye Point
Dioptric Adjustment Correction
Focusing Screen
Mirror
Viewfinder Information
Depth Of Field Preview
Eyepiece Shutter
Autofocus
Type
AF Points
AF Working Range
Focusing Modes
AF Point Selection
Selected AF Point Display
AF Assist Beam
Exposure Control
Metering Modes
(1) Evaluative metering (link to all AF points)
(2) Partial metering (approx. 8% of viewfinder)
(3) Spot metering (approx. 3.5% of viewfinder)
(4) Center-weighted average metering
Metering Range
ISO Speed Range
Exposure Compensation
AE Lock
Manual: By AE lock button
Shutter
Type
Shutter Speeds
Shutter Release
Self Timer
Remote Control
External Speedlite
EOS Dedicated Speedlite
Zooming to Match Focal Length
Flash Exposure Compensation
FE Lock
PC Terminal
Drive System
Drive Modes
Continuous Shooting Speed
Maximum Burst
RAW: Approx. 17 frames
RAW+JPEG: Approx. 12 frames
LCD Monitor
Type
Monitor Size
Pixels
Coverage
Brightness Control
Interface Languages
Playback
Display Format
Highlight Alert
AF Point Display
Histogram
Image Protection and Erase
Protection
Erase
Direct Printing
Compatible Printers
Printable Images
Easy Print feature
DPOF: Digital Print Order Format
DPOF
Customization
Custom Functions
Register Basic Camera Settings
Sound Recording
Recording Methods
File Format
Recording Time
Power Source
Battery
Battery Life
* The above figures comply with CIPA standard and apply when a fully-charged Battery Pack BP-511A is used.
Battery Check
Power Saving
Date/Time Battery
Dimensions and Weight
Dimensions (W x H x D)
Weight
Operating Environment
Working Temperature Range
Working Humidity Range
Battery Pack
Type
Rechargeable lithium-ion battery
Rated Voltage
Battery Capacity
Dimensions (W x H x D)
Weight
Battery Charger
Type
Compatible Battery
Recharging Time
BP-511, BP-512: Approx. 90 min.
Rated Input
Rated Output
Working Temperature Range
Working Humidity Range
Dimensions (W x H x D)
Weight
† Prices and specifications subject to change without notice. Actual prices are determined by individual dealers and may vary.
Product Advisories for EOS 5D
| Title | Advisory Type | Date |
|---|---|---|
| Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers (updated) | Safety Notice | Jan 24, 2012 |
| Service Notice: EOS 5D: Main Mirror Detachment (Update) | Service Notice | May 11, 2015 |
| Service Notice: Information Regarding Original Data Security and Original Data Verification Kits | Service Notice | Jan 25, 2015 |
YES
NO
EOS 5D Kit Contents
Compatible Supplies & Accessories
Canon offers a wide range of compatible supplies and accessories that can enhance your user experience with you EOS 5D that you can purchase direct. Scroll down to easily select items to add to your shopping cart for a faster, easier checkout. Visit the Canon Online Store
AC Adapter Kit ACK-E2
The AC Adapter Kit ACK-E2 enables the EOS 5D, 50D, 40D, 30D, 20D, 20Da, 10D, D60, D30 and Digital Rebel to draw power directly from an AC power source. It is designed to supply uninterrupted power for your camera. Kit includes the AC adapter, DC coupler and power cord.
MSRP: 80.0
Angle Finder C (incl. Adapter Ec-C, Ed-C)
Angle Finder C lets you adjust the viewing angle while providing a 2.5x magnification for critical focusing with a full screen image that also shows exposure data.
MSRP: 280.0
BATTERY CHARGER CB-5L
Battery Pack BP-511A
High Capacity, rechargeable Lithium-Ion battery.
MSRP: 70.0
CB-570 Car Battery Cable
Combine the CB-570 with the CG-570 Battery Charger and charge your batteries directly from your car for the ultimate in power supply convenience.
MSRP: 50.0
Cable Release Adapter T3
MSRP: 40.0
Compact Power Adapter CA-PS400 (w/ AC Cable)
This compact charger and AC adapter can charge two BP-511 batteries individually.
MSRP: 140.0
Data Verification Kit DVK-E2
Deluxe Back Pack 200EG
Backpack with carry handle and detachable strap. Holds 1-2 Cameras bodies, 3-4 lenses and accessories. Inside measurements (W x H x D): 10 x 14.75 x 5 inches. Rugged nylon, water-repellent, urethane coated for extra durability. Well-arranged divider system for secure storage and easy access. Lightweight construction, padded shoulder straps and back for comfort. Front webbing ideal for storing a light jacket. Tripod carrying straps. Color: Black with Olive.
MSRP: 75.0
Deluxe Gadget Bag 100EG
Waterproof bag holds 1-2 cameras and 3-4 lenses with room for accessories. Front and Rear zippered pouches. Zippered full-length mesh pouch inside top cover. Divider system for secure storage and easy access. Size: 9" (W) x 7" (H) x 5.5" (D)
MSRP: 50.0
Deluxe Gadget Bag 10EG
This gadget bag is an excellent value, with all the quality material of the Professional 1, at a slightly smaller size. It is designed to hold two 35mm SLR bodies, 5 - 8 lenses, plus film and accessories. It features full padding and interior partitions, leather reinforcing, high strength quick-release buckles, padded exterior pockets, leather snap handle and shoulder strap. Size: 10.5" (W) x 8"(H) x 7.5" (D)
MSRP: 130.0
Digital Gadget Bag 100DG
Designed especially for digital SLRs. Can hold your cameras, lenses, accessories and even a laptop computer. Durable, water-repellent nylon exterior. Padded interior dividers and easy-access storage pockets.
MSRP: 99.99
Digital Gadget Bag 200DG
Size 10.5"(W) x 7.5"(H) x 7"(D)
MSRP: 100.0
Dioptric Adjustment Lens E (+0.5)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera. Please see the Compatibility tab for a list of compatible EOS cameras.
MSRP: 17.0
Dioptric Adjustment Lens E (+1)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera.
MSRP: 17.0
Dioptric Adjustment Lens E (+1.5)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera.
MSRP: 17.0
Dioptric Adjustment Lens E (+2)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera.
MSRP: 17.0
Dioptric Adjustment Lens E (-2)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera.
MSRP: 17.0
Dioptric Adjustment Lens E (-3)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera.
MSRP: 17.0
Dioptric Adjustment Lens E (-4)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera. Requires Rubber Frame Ef, Eb or Ec
MSRP: 17.0
Dioptric Adjustment Lens E (0)
The Dioptric Adjustment Lens provides near- and far-sighted users a clear viewfinder image without the use of eyeglasses. The lens fits into the eyepiece holder of you EOS camera.
MSRP: 17.0
EYEPIECE EP-EX15 II
The Canon EP-EX15 II Eyepiece Extender provides a 5/8" (15mm) extension of the cameras eyepiece away from the camera body and reduces the camera's viewfinder magnification by 30%. It is particularly useful for eyeglass wearers and prevents a user's face or nose from touching the camera body or LCD display.
MSRP: 20.0
Extension Cord 1000T3
MSRP: 50.0
Extension Cord ET-1000N3
33 ft. extension cord for connecting the new EOS bodies with Timer Remote Controller TC-80N3 or Remote Switch RS-80N3.
MSRP: 110.0
Eyecup Eb
MSRP: 12.0
FOCUSING SCREEN EE-S
Focusing screen for EOS Cameras
MSRP: 45.0
Focusing Screen EE-A
Focusing screen for EOS cameras.
MSRP: 45.0
Focusing Screen EE-D
Focusing screen for EOS Cameras
MSRP: 45.0
Gadget Bag 2400
Fits DSLR and Standard Lens Kit. Made from Cordura Nylon. Large Zippered Front Accessory Pocket. Zippered Mesh Pocket Inside Top Lid. Two Side Accessory Zippered Pockets. Tripod Loops on Bottom. Five Movable, Padded Internal Dividers. Two Strap Handles with Grip. Removable Shoulder Strap. Rubber Feet for Ground Protection.
Hand Strap E1
Hand strap E1 requires Battery Grip BG-E2
MSRP: 30.0
Hand Strap E2
The Canon Hand Strap E2 is designed to add support and comfort to hand-holding a Canon SLR camera. The strap attaches to the eyelets at the sides of the camera.
MSRP: 60.0
Interface Cable IFC-400PCU
The Canon IFC-400PCU USB Interface Cable enables you to transfer your camera pictures to a computer fast. The cable connects to your camera and to the USB port on your PC or MAC Computer. Comes standard with the EOS 1Ds Mark III, 1D Mark IV, 1D Mark III, 1Ds Mark II, 1D Mark II N, 1D Mark II, 5D Mark II, 7D, 5D, 50D, 40D, 30D, 20D, 10D, Digital Rebel XTi, Digital Rebel XT and Digital Rebel. Please see Compatibility tab for compatible models.
MSRP: 16.0
LC-5 Wireless Controller for EOS
Extended range wireless controller system.
MSRP: 680.0
NECK STRAP EW-100DBIII
Wide neck strap.
MSRP: 20.0
Neck Strap L3
For EOS cameras especially EOS-1/1N/1N RS & EOS-1v.
MSRP: 25.0
Neck Strap L4
MSRP: 27.0
Original Data Security Kit OSK-E3
MSRP: 900.0
PCMCIA Adapter
MSRP: 32.0
Professional Gadget Bag 1EG
Large gadget bag for the traveling professional. Size: 14.2" (W) x 8.7"(H) x 8.3"(D). This bag is designed to hold two 35mm SLR camera bodies, seven to ten lenses, flash, film, accessories, etc. It features full padding and interior dividers for cameras and lenses, as well as padded outside pockets. Features adjustable tripod straps, and high strength buckles for the main compartment. The Canon logo is embroidered on the top flap.
MSRP: 150.0
Professional Neck Strap
Replacement strap for all EOS Series SLR cameras.
MSRP: 15.0
Remote Switch 60 T3
Electromagnetic cable release fitted with a 2ft. cord and a three-pin terminal that allows independent control of light metering and shutter release.
MSRP: 65.0
Remote Switch Adapter RA-N3
MSRP: 65.0
Remote Switch Adapter T3
Small patch cord converts TM-1 & other accessories with subminiature jacks to T3 compatibility.
MSRP: 35.0
Remote Switch Adapter T3
Small patch cord converts TM-1 & other accessories with subminiature jacks to T3 compatibility.
MSRP: 35.0
Remote Switch RS-80N3
Remote switch for EOS cameras with the N3-type socket to prevent camera shake for super telephoto shots, macro photography shots and bulb exposures. The Remote Switch works just like a shutter button, enabling halfway or complete pressing. It has a shutter-release lock and a 2.6ft/80cm cord.
MSRP: 70.0
Rubber Frame Eb
MSRP: 10.0
Timer Remote Controller TC-80N3
Remote switch for EOS cameras with the N3-type socket. This remote switch has a self-timer, interval timer, long exposure timer and exposure-count setting feature. The timer can be set from 1 second to 99 hours. A new dial enables you to easily enter the numeric settings with a single thumb. It has an illuminated LCD panel and a 2.6ft/80cm cord.
MSRP: 210.0
Wireless File Transmitter WFT-E1a