Canon Support for EOS RP | Canon U.S.A., Inc.

EOS RP


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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camera
Recording Media
SD/SDHC/SDXC memory cards
  • SD card speed class-compatible.
  • UHS-I and II supported.
  • Use of UHS-II microSDHC/SDXC cards with a microSD to SD adapter is not recommended. When using UHS-II supported cards, use SDHC/SDXC cards compatible with UHS-II.
  • Eye-Fi cards not supported.
  • Multimedia cards (MMC) cannot be used.
Image Format
Approx. 35.9 x 24.0mm
Compatible Lenses
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount
Canon RF mount
Type
CMOS sensor (compatible with Dual Pixel CMOS AF)
Pixels
Approx. 26.2 megapixels
Pixel Unit
Approx. 5.76 µm square
Total Pixels
Approx. 27.1 megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about 3.3 sec. as indicated on the screen) or manually (taking about 12.2 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.

  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.
    • Not available with EF-S lenses, in cropped shooting or when distortion correction is applied.

  3. Manual cleaning (by hand)
Recording Format
Compliant to Design rule for Camera File system 2.0 and Exif 2.3.
Supports time difference information in Exif 2.31.
File Size
3:2 Aspect Ratio
Large/RAW/C-RAW: 6240 x 4160
Medium: 4160 x 2768
Small 1: 3120 x 2080
Small 2: 2400 x 1600


1.6x (Crop)
Large/RAW/C-RAW: 3888 x 2592
Small 2: 2400 x 1600

4:3 Aspect Ratio
Large/RAW/C-RAW: 5536 4160
Medium: 3680 x 2768
Small 1: 2768 x 2080*
Small 2: 2112 x 1600*

16:9 Aspect Ratio*
Large/RAW/C-RAW: 6240 x 3504
Medium: 4160 x 2336
Small 1: 3120 x 1752
Small 2: 2400 x 1344

1:1 Aspect Ratio
Large/RAW/C-RAW: 4160 x 4160
Medium: 2768 x 2768
Small 1: 2080 x 2080
Small 2: 1600 x 1600
  • Values for Recording Pixels are rounded to the nearest 100,000 or 10,000.
  • For RAW and JPEG images, information outside the cropping area is not retained.
  • JPEG images are generated in the set aspect ratio.
  • RAW images are generated in [3:2], and the set aspect ratio is appended.
* Indicate an inexact proportion.
File Numbering
  1. File numbering methods
    1. Continuous numbering
      1. The numbering of captured images continues even after you replace the card.
    2. Auto reset
      1. When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.

  2. Manual reset
    1. Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
Possible
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 13
    • In Scene Intelligent Auto, [Auto] will be set automatically.
    • [Standard] is the default setting for [User Def. 13].
Settings
  1. Auto (Ambience priority/White priority)
  2. Daylight
  3. Shade
  4. Cloudy*
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings.
Color Temperature Compensation
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
Corrected in reference to the current WB mode's color temperature.
Type
OLED color electronic viewfinder
Coverage
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
Magnification
Approx. 0.70 (with 50mm lens at infinity, -1 m-1)
Eye Point
Approx. 22mm (at -1 m-1 from the eyepiece lens end)
Viewfinder Information
  1. Movie recording time
  2. Maximum burst
  3. Possible shots/Sec. until self-timer shoots
  4. Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
  5. Touch Shutter
  6. AF method
  7. AF operation
  8. Drive mode
  9. Metering mode
  10. Anti-flicker shooting
  11. Shooting mode/Scene icon
  12. AE lock
  13. Flash-ready/FE lock/High-speed sync
  14. Shutter speed/Multi-function lock warning
  15. Aperture
  16. AF point (1-point AF
  17. Exposure level indicator
  18. Exposure compensation
  19. Highlight tone priority
  20. ISO speed
  21. Create folder
  22. Movie recording size
  23. No. of shots left for focus bracketing/multiple exposures/interval timer
  24. Temperature warning
  25. Battery level
  26. Exposure simulation
  27. AEB/FEB
  28. Magnify button
  29. Still photo cropping
  30. Aspect ratio
  31. Auto Lighting Optimizer
  32. Picture Style
  33. White balance/White balance correction
  34. Quick Control button
  35. Image Quality
  36. Bluetooth®/Wi-Fi® function
  37. Wi-Fi® signal strength
  38. Histogram
  39. Electronic level
  40. GPS acquisition status
  41. Flash exposure compensation
  42. Focus distance display
Type
Phase-difference detection system with image sensor (Dual Pixel CMOS AF)
AF Points
Max. 4,779
When selected with cross keys.
AF Working Range
EV -5 to 18 (f/1.2, at 73°F/23°C, ISO 100, One-Shot AF)
Focusing Modes
One-Shot AFServo AFManual (Manual focus)
AF Point Selection
AF Method AF Point Selection AF Operation
Face+Tracking AF Automatic selection (auto detection), or AF points can be set manually and freely in the AF area. AF prioritizing subjects targeted by Face+Tracking. If no Face+Tracking subject is detected, the entire AF area is used for auto selection AF.
Spot AF* Autofocuses targeting any specified AF points.
1-point AF AF points can be set manually and freely in the AF area. AF targeting specified AF points. (If there are faces in the area, they take precedence.)
Expand AF Area (Above, below, left and right/Around) AF points can be set manually and freely in the AF area. AF prioritizing specified AF points, supplemented by AF points above, below, left and right or around in the expansion area. (If there are faces in the center frame area, they take precedence.)
Zone AF Large Zone AF (Vertical/Horizontal) Zones covering specific areas can be set manually and freely in the AF area. Automatic AF point selection in the specified zone. (Prioritizes subjects at close range, but any faces in the area take precedence.)
AF points can be moved by touching the screen or using the Main Dial, Quick Control Dial or cross keys.
* Not available in 4K movie recording
AF Assist Beam
  1. Enable
  2. Disable
  3. LED AF assist beam only
    • Focus range with the AF-assist beam is generally no more than 13.1 ft. / 4m (at f/5.6).
    • Options restricted to [Enable] / [Disable in Basic Zone modes.
    • [AF- assist beam firing] is set to [Disable] in Landscape, Panning, Kids, and Sports modes.
Metering Modes
Real-time metering with image sensor (384 [24x16])

  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 5.5% of the area at the center of the screen)
  3. Spot metering (approx. 2.7% of the area at the center of the screen)
    • AF point-linked spot metering not provided.
  4. Center-weighted average metering
Metering Range
EV -3 - 20 (at 73°F/23°C, ISO 100)
Exposure Control Systems
  1. Scene Intelligent Auto
  2. Flexible-priority AE (Fv)
  3. Program AE (P)
  4. Shutter-priority AE (Safety shift possible) (Tv)
  5. Aperture-priority AE (Safety shift possible) (Av)
  6. Manual exposure (M)
  7. Bulb
  8. Custom shooting mode C1, C2, C3
ISO Speed Range

Manual Setting

Normal ISO 100-40000 (in 1/3-stop or whole-stop increments)
Expanded L: equivalent to ISO 50, H1: 51200, H2: 102400
  • For [Highlight tone priority], the minimum ISO speed limit will be ISO 200 to 40000.
  • ISO speed safety shift possible with Custom Function.
  • All the expanded ISO speeds including those for movies are only “equivalent speeds.”


Auto

Shooting Mode ISO Settings
No Flash With Flash
Scene Intelligent Auto ISO 100–12800 ISO 100–1600
Fv/P/Tv/Av/M ISO 100–40000*1 ISO 100–1600*1
Silent Mode ISO 100-12800 -(Except with AF-assist beam)
B ISO 400 fixed*1*2 ISO 400 fixed

*1 Depending on [Minimum] and [Maximum] of [ISO speed settings] or [Range for stills].
*2 If outside the range set for ISO Auto, the value nearest ISO 400 is used.

Exposure Compensation
Manual ±3 stops in 1/3- or 1/2-stop increments
AEB ±3 stops in 1/3- or 1/2-stop increments
AE Lock
  1. Auto AE lock
    • The metering mode for AE lock after focus can be customized.

  2. Manual AE lock
    • In the Fv, P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type
Electronically controlled focal-plane shutter
  1. Electronic first curtain, mechanical second curtain
  2. Electronic shutter (slit rolling read out)
Shutter Speeds
1/4000 to 30 sec., bulb (total range of all shooting modes)
X-sync at 1/180 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay, Continuous shooting
Shutter Lag Time
Shutter Lag Time
Flash Metering System
E-TTL II autoflash
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
The camera can set the following with EL and EX series Speedlites:

  1. External flash control
    • Flash firing, E-TTL II Flash metering, Slow synchro, Safety FE, Flash mode, Wireless function, Flash zoom, Shutter synchronization and Flash exposure compensation

  2. Flash Custom Function setting
    • The setting options for both (1) and (2) will differ depending on the Speedlite used.
Drive Modes
  1. Single shooting
  2. High-speed continuous shooting
    • Max. approx. 5.0 fps
      • The conditions are attaining the maximum continuous shooting speed are as follows:
      • Shooting with a fully charged battery in One-Shot AF mode at a 1/500 sec. or faster shutter speed and maximum aperture (depending on the lens), at room temperature (73°F/23°C), without flicker reduction, or image stabilization (depending on the lens).
      • The continuous shooting speed for high-speed continuous shooting may be lower, depending on conditions such as these: battery level, temperature, flicker reduction, shutter speed, aperture, subject conditions, brightness, AF operation, type of lens, use of flash and shooting settings.
      • With Servo AF: Max. approx. 4.0 fps (shooting speed priority)
      • When set to reduce flicker: Max. approx. 4.0 fps
      • In flash photography: Max. approx. 2.3 fps

  3. Low-speed continuous shooting (Tracking priority)
    • Max. approx. 2.6 fps

  4. Self-timer: 10 sec./remote control
  5. Self-timer: 2 sec./remote control
  6. Self-timer: Continuous Shooting
Maximum Burst
Image Quality Image File Size
(approx. MB)
Possible Shots
(approx.)
Maximum Burst (approx.)
Standard High-speed (UHS-II)
Large (Fine) 9.1 3320 Full Full
Large (Normal) 4.9 6060 Full Full
Medium (Fine) 5.1 5820 Full Full
Medium (Normal) 2.9 10280 Full Full
Small 1 (Fine) 3.4 8750 Full Full
Small 1 (Normal)
2.0
14620
Full Full
Small 2
1.9 15760 Full Full
RAW
29.1
1040
50 Full
C-RAW
17.1
1780
130 Full
RAW + Large (Fine) 29.1 + 9.1
790
42 98
C-RAW + Large (Fine)
17.1 + 9.1
1160
66 170
  • The number of possible shots and maximum burst (standard) apply to a 32GB card based on Canon's testing standards. The maximum burst (High-speed) apply to a 32GB card based on Canon's testing standards.
  • The file size, number of possible shots and maximum burst vary depending on shooting conditions (aspect ratio of 3:2, subject, memory card brand, ISO speed, Picture Style, etc.)
  • “Full” indicates that shooting is possible until the card becomes full.
Shooting Modes
Still photo shooting and video shooting
Focusing
  • Dual Pixel CMOS AF
  • Contrast AF (When recording 4K movies)
  • Manual focus
    • Magnified view possible by approx. 5x or 10x for manual focusing (not possible during movie shooting).
    • With Contrast AF as used when recording 4K movies, focusing may take longer than when recording Full HD or HD movies, and focusing with certain lenses may be difficult.
Metering Modes
  • Center-weighted average metering
    • Metering brightness range: EV -1 20 (at 73°F/23°C, ISO 100) (Video)

  • AF point-linked evaluative metering
    • For face detection with Face detection + Tracking AF.
Metering Range
EV -2.5 - 18 (at 73°F/23°C, ISO 100, One-Shot AF, with 29.97 fps)
Grid Display
  1. 3x3
  2. 6x4
  3. 3x3+diag
File Format
MP4
Video: MPEG-4 AVC / H.264
Variable (averaged) bit rate

Audio:
ALL-I: Linear PCM
IPB: AAC
Video Recording Size and Frame Rates
NTSC
4K (UHD)
3840 x 2160
23.98 fps IPB
Full HD
1920 x 1080
59.94 fps IPB
29.97 fps
23.98 fps
IPB
IPB (Light)
HD
1280 x 720
59.94 fps IPB
29.97 fps IPB
  • Full HD not available with EF-S lenses or with movie cropping.
  • Outputted in 4K (UHD) resolution through image processing.
Continuous Shooting Time
Video Recording Size Total Recording Time on Card (approx.) Bit Rate/File Size (approx.)
8GB 32GB 128GB
4K (UHD)
3840 x 2160
23.98 fps
25.00 fps
IPB 8 min. 35 min. 2 hr. 20 min.

120 Mbps
869 MB/min.

Full HD
1920 x 1080
59.94 fps
50.00 fps
IPB 17 min. 1 hr. 09 min. 4 hr. 37 min.

60 Mbps
440 MB/min.

29.97 fps
23.98 fps
25.00 fps
HDR Movies
IPB 33 min. 2 hr. 15 min. 9 hr. 01 min.

30 Mbps
225 MB/min.

29.97 fps
25.00 fps
IPB (Light) 1 hr. 26 min. 5 hr. 47 min. 23 hr. 11 min.

12 Mbps
87 MB/min.

HD
1280 x 720
59.94 fps
50.00 fps
IPB 38 min. 2 hr. 34 min. 10 hr. 19 min.

26 Mbps
196 MB/min.

29.97 fps
25.00 fps
HDR Movies
IPB 1 hr. 13 min. 4 hr. 53 min. 19 hr. 34 min.

13 Mbps
103 MB/min.

  • Bit rate indicates video output only; audio is not included.
  • Video recording is interrupted if the maximum recording time per movie, 29 min. 59 sec., is exceeded.
  • When movie crop shooting is set to [Disable] or movie digital IS is set to [Disable].
  • There is no restriction to automatically stop movie shooting even when the file size reaches 4GB.
  • Sound is not recorded for approx. the last two frames when the compression method for movie recording quality is IPB or IPB Light (audio: AAC) and [C .Fn III-9: Audio compression] is set to [Enable]).
  • When you play back movies on Windows, movie images and sound may become slightly out of synchronization.
Focusing
  1. Dual Pixel CMOS AF
  2. Contrast AF (When recording 4K movies)
  3. Manual focus
    • Magnified view possible by approx. 5x or 10x for manual focusing (not possible during movie shooting).
    • With Contrast AF as used when recording 4K movies, focusing may take longer than when recording Full HD or HD movies, and focusing with certain lenses may be difficult.
Range
Full range (0 to 255)
Exposure Control
Shooting Mode Shutter Speed (sec.) Aperture
Auto Setting Manual Setting Auto Manual
Movie auto exposure Yes Yes
Movie manual exposure Yes - Yes
Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch (screen aspect ratio of 3:2)
2.95 in./7.50cm diagonal (2.46 in./6.24cm width, 1.64 in./4.16cm height)
Pixels
Approx. 1.04 million dots
Coverage
Approx. 100% vertically/horizontally
Brightness Control
Manually adjustable to one of seven brightness levels
Coating
Clear View LCD II
  • Anti-smudge coating provided.
  • Anti-reflection coating not provided.
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Display Format
  1. Single image display
    • No information display
    • Basic information display
    • Detailed shooting information display
      • Detailed information
      • Lens/Histogram information
      • White balance information
      • Picture Style information 1
      • Picture Style information 2
      • Color space/Noise reduction information
      • Lens aberration correction information 1
      • Lens aberration correction information 2
      • Record of sent images
      • GPS information

    Display selection is available for Basic information display and Shooting information display.

  2. Index display
    • 4-image index
    • 9-image index
    • 36-image index
    • 100-image index
Highlight Alert
The white areas with no image data will blink.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.

  5. All found images (only during image search)
Erase
  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Images can be sent via Wi-Fi® to a PictBridge-compatible (Wireless LAN) printer and printed.
DPOF
Compliant to DPOF Version 1.1
Custom Controls

Customizable Buttons

Still Photo Shooting Movie Shooting
Shutter button -
Movie button -
Multi-function button Multi-function button
AF-ON button AF-ON button
AE lock button AE lock button
AF point selection button AF point selection button
Lens AF stop button Lens AF stop button
Up key (cross keys) Up key (cross keys)
Left key Left key
Right key Right key
Down key Down key
SET button SET button


Customizable Dials

Main dial
Quick control dial
Control ring
My Menu Registration
My Menu Registration
  • Up to six top-tier menu items and Custom Functions can be registered.
  • Up to five My Menu tabs can be added.
USB Terminal
Equivalent to Hi-Speed USB (USB 2.0)
  • For PC communication
  • Shared with terminal for in-camera charging with the USB Power Adapter PD-E1.
  • In-camera charging: although it is compatible with USB Type-C (5V/1.5A) equivalent, do not charge the camera other than with the USB Power Adapter PD-E1.
Video Out Terminal
Type C (Resolution switches automatically) / CEC not compatible
  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Extension System Terminal
3.5mm diameter stereo mini jack
Battery
Battery Pack LP-E17 x 1With the AC Adapter + DC Coupler, AC power is possible. With the USB Power Adapter PD-E1, in-camera charging of LP-E6N is possible but LP-E6 cannot be charged. The USB Power Adapter PD-E1 is not compatible with powering the camera.
Battery Check
Automatic battery check when the power switch is turned ON.
Displayed in 4 levels.
  • Battery level displayed on the LCD panel and in the viewfinder.
  • Remainingcapacity (3 level battery capacity indicator)
  • Recharge performance
Power Saving
Power turns off after the set time of non-operation elapses.

Display off
Available time options: 15 sec. / 30 sec. / 1 min. / 3 min. / 5 min. / 10 min. / 30 min.

Auto power off
Available time options: 30 sec. / 1 min. / 3 min. / 5 min. / 10 min.

Disable
Viewfinder off
Available time options: 1 min. / 3 min. / Disable
  • At least approx. 6 min. until auto power off while the [Date/Time/Zone] screen is displayed.
Date/Time Battery
Built-in secondary battery
When fully-charged, the date/time can be maintained for approx. 3 months.

Recharge time: approx. 8 hrs. The recharge time required to provide the above number of months with no battery pack installed.
Start-up Time
Approx. 0.82 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D)
Approx. 5.22 x 3.35 x 2.76 in. / 132.5 x 85.0 x 70.0 mm
(Depth from tip of grip to LCD screen surface: Approx. 2.34 in / 59.4mm)
Weight
Approx. 1.07 lbs. / 485g (including battery, SD memory card; without body cap)
Approx. 1.0 lbs. / 440g (body only; without battery, card or body cap)
Working Humidity Range


85% or less

Working Temperature Range
32-104° F / 0-40° C

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: EOS RP: Firmware Version 1.5.0
Advisory Type
Date 07.23.20
Title Firmware Notice EOS RP Firmware Version 1.3.0
Advisory Type
Date 09.25.19
Title Firmware Notice EOS RP Firmware Version 1.2.0
Advisory Type
Date 08.21.19
Title Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Firmware Notice: EOS RP: Firmware Version 1.4.0
Advisory Type
Date 10.30.19
Title Firmware Notice: EOS RP: Firmware Version 1.1.0
Advisory Type
Date 03.06.19
Title Firmware Notice: EOS RP Version: Firmware Version 1.6.0
Advisory Type
Date 11.17.20
Title Future Firmware plan to support 24p video recording mode for select EOS and PowerShot models.
Advisory Type
Date 10.08.19

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