Canon Support for PowerShot G5 X Mark II | Canon U.S.A., Inc.

PowerShot G5 X Mark II


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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

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PRODUCT INFO

Type Digital camera with built-in flash, 5x Optical, 4x Digital and 20x Combined Zoom with Optical Image Stabilizer
Type 20.1 Megapixel*, 1.0-inch stacked CMOS (sensor aspect ratio: 3:2)
* Image processing may cause a decrease in the number of pixels.
Pixels Effective Pixels: Approx. 20.1 Megapixels
Total Pixels: Approx. 20.9 Megapixels
Focal Length 8.8 (W) 44.0(T) mm (35mm film equivalent: 24120mm)
Optical Zoom Approx. 5x
Digital Zoom Approx. 4x
Focusing Range Auto/Manual: 2.0 in. (5cm) infinity (W), 7.9 in. (20cm) infinity (T)
Normal: 2.0 in. (5cm) infinity (W), 7.9 in. (20cm) infinity (T)
Macro: 2.0 in. 1.6 ft. (550cm) (W)
Autofocus System TTL Autofocus, Manual Focus
Viewfinder Electronic Viewfinder (Approx. 2.36 million dots)
LCD Monitor 3.0-type TFT color liquid crystal (Vari-angle)
LCD Pixels Approx. 1.04 million dots
LCD Coverage Approx. 100%
Maximum Aperture f/1.8 (W), f/2.8 (T)
Shutter Speed 11/2000 sec. (in Auto mode)
151/2000 sec. (in Tv, M, and Manual Movie Modes)
1/4000 sec. (Movie Shooting)
1/2000 sec. (Time-lapse Movie)
ISO Sensitivity Auto, ISO 125/160/200/250/320/400/500/640/800/1000/1250/1600/2000/2500/3200/4000/5000/6400 (When in Auto mode)
Max. ISO Speed 12800 (When in P mode)
Light Metering Method Evaluative, Center Weighted Average, Spot (Still image only)
Exposure Control Method Manual Exposure, Program Shift, Safety Shift, AE Lock
Exposure Compensation Still Images: ±3 stops in 1/3-stop increments
Videos: ±3 stops in 1/3-stop increments
White Balance Control Auto (Ambience & White priority), Day Light, Shade, Cloudy, Tungsten, White Fluorescent Light, Flash, Color Temperature, Custom
Built-in Flash Auto, On, Slow Synchro, Off
Flash Range 1.6 ft.(50cm) 24.6 ft. (7.5m) (W), 1.6 ft. (50cm) 14.8 ft. (4.5m) (T)
Image brightness may diminish depending on the shooting distance.
Flash Exposure Compensation ±2 stops in 1/3-stop increments
Picture Style C, M, Av, Tv, P, Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Def.1-3
Creative Filters Grainy B/W, Soft Focus, Fish-eye Effect, Art Bold Effect, Water Painting Effect, Toy Camera Effect, Miniature Effect
*Applicable only to images taken with same model.
Self Timer Off, 2 sec., 10 sec., Custom, Remote Shooting
Wireless Control Unavailable
Electronic Level Horizontal Roll Calibration, Vertical Pitch Calibration, Reset
Continuous Shooting JPEG, RAW, C-RAW:
One Shot AF: Approx. 20 shots/sec.
JPEG Servo AF: Approx. 8 shots/sec.

RAW Burst Mode:
Approx. 30 shots/sec.
Storage Media SD/SDHC/SDXC and UHS-I Memory Cards
File Format Design rule for Camera File system (DCF) compliant; DPOF (Version 1.1) compatible
Image Recording Format Superfine / Fine
JPEG Compression Mode Still Image: Exif 2.3 (DCF 2.0), RAW (Canon original: 14-bit, CR2)
Video: MP4 (Image: MPEG-4 AVC/H.264; Audio: MPEG-4 AAC-LC [Stereo])
Number of Recording Pixels

Still Images:

 
16:9
3:2
4:3
1:1
Large
5472 x 3072 5472 x 3648 4864 x 3648 3648 x 3648
Medium
3648 x 2048 3648 x 2432 3248 x 2432 2432 x 2432
Small (S1)
2736 x 1536 2736 x 1824 2432 x 1824 1824 x 1824
Small (S2)
2400 x 1344 2400 x 1600 2112 x 1600 1600 x 1600
RAW
-5472 x 36485472 x 3648-
RAW + JPEG
- - - -
C- RAW
- 5472 x 3648 5472 x 3648 -
C-RAW + JPEG
----



Panoramic Shooting:

Min. Number of Recording Pixels
Max. Number of Recording Pixels
Vertical Shooting
3840 x 3648 16000 x 3840
Horizontal Shooting
5472 x 2560 26064 x 2560
Approx. Number of Shots Recordable to 32 GB Memory Card
 
3:2
4:3
Large (L)
F
4535 4535
N
8062 8062
Medium
F
7742 7742
N
9999 9999
Small 1 (S1)
F
9999 9999
N
9999 9999
Small 2 (S2)
9999 9999
RAW
13351335
RAW + JPEG
1031 1031
C- RAW
2301 2301
C-RAW + JPEG
15251525


Note: F=Fine N=Normal
* The approximate number of images recordable on memory cards other than the above can be calculated by using the above figures as a reference and extrapolating accordingly.

Time of Recordable Videos
Shooting Mode
Pixels
Frame Rate
Approx. Total Movie Time Recordable to 32 GB Memory Card
Single Clip Approx. Recording Time*1
Video Recording Bit Rate
Shooting
Playback
Standard Movie
4K
(3840 x 2160)
29.97 fps 29.97 fps 35 min. 29 sec. 9 min. 59 sec. Approx. 120 Mbps
FULL HD
(1920 x 1080)
119.9 fps 119.9 fps 35 min. 33 sec. 7 min. 29 sec. Approx. 120 Mbps
59.94 fps*1 59.94 fps*1 1 hr. 10 min. 48 sec. 29 min. 59 sec. Approx. 60 Mbps
29.97 fps 29.97 fps 2 hr. 20 min. 59 sec. 29 min. 59 sec. Approx. 30 Mbps
HD
(1280 x 720)
59.94 fps 59.94 fps 2 hr. 42 min. 28 sec. 29 min. 59 sec. Approx. 26 Mbps


*1 Using an SD Speed Class 10 / UHS-I compatible memory card.

Single-time recording will stop automatically when single recording reaches maximum recordable time or memory card becomes full. Recording may stop even if the max. recording time per single-time recording has not elapsed depending on the card used.

On memory cards with a capacity of 32GB and below, movies that exceed 4GB are divided into multiple files (Max. approx. 4GB each). On memory cards with a capacity of 64GB and above, the movies are not divided and will save as a single file.

* Measured on a card that was formatted with this camera.

Playback Functions Story Highlights, Protect, Favorites, Erase, Print, Play Movie, Image Search, Slideshow, Rotate, Play Creative Shot Movies, Short Clip Mix, Resize, Red-Eye Correction, Print Settings, Photobook Set-up, Group Images, Auto Rotate, Resume, Image Jump with Control Ring/Front Dial, Set Touch Actions
Video Out NTSC
Audio Out Stereo
Wired USB (Type-C), HDMI (Type D)
Wireless Bluetooth: Ver. 4.1
Wi-Fi®*
Specifications: IEEE 802. 11b/g/n
Frequency: 2.4 GHz
Channels: 111
Security: WEP, WPA-PSK (AES/TKIP), WPA2-PSK (AES-TKIP)
* Compatible with iOS® versions 9.3/10.3/11.2-11.4/12.2, Android™ smartphone and tablet versions 5.0/5.1/6.0/7.0/7.1/8.0/8.1/9.0. Data charges may apply with the download of the free Canon Camera Connect app. This app helps enable you to upload images to social media services. Please note that image files may contain personally identifiable information that may implicate privacy laws. Canon disclaims and has no responsibility for your use of such images. Canon does not obtain, collect or use such images or any information included in such images through this app.
Other Remote switch terminal available; direct connection to Canon SELPHY, PIXMA Photo Printers & PictBridge compatible printers
Power Source Battery Pack NB-13L, Battery Charger CB-2LH
In-Camera Charging via USB Cable available through USB Power Adapter PD-E1 (Charging time: Approx. 110 min.)*
* Charging time varies considerably depending on the remaining battery power
Shooting Capacity Still Images:
Approx. 230 shots with Screen On
Approx. 180 shots with Viewfinder On
Approx. 320 shots with ECO Mode

Movie Recording Time:Approx. 55 min. with Screen On
Approx. 45 min. with Viewfinder On
Playback Time Approx. 4 hr.
Operating Temperature 32104°F / 040°C
Operating Humidity 1090%
Dimensions (W x H x D) 4.37 x 2.4 x 1.81 in. / 110.9 x 60.9 x 46.0mm
Weight
Approx. 12 oz. / 340g (including battery and memory card)
Approx. 11.1 oz. / 316g (camera body only)
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.
Wireless API Are a developer and want to control select Canon cameras within your application? The Canon CCAPI allows you to set various camera settings, take a picture, and the retrieving of images remotely using a Wi-Fi connection. The CCAPI is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only

PowerShot DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon-brand PowerShot Digital Camera (the "Product") purchased with this limited warranty*, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only PowerShot Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered to you in new condition in its original container, that this PowerShot Digital Camera Product (the "Product") will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon USA repair facility and proven to be defective upon inspection will, in Canon's sole discretion and at no charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon , including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Products, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service center for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the camera, scratches, abrasions or damage to the body, lenses or LCD display or damage to any of the accessories mentioned in the first paragraph above, will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions.
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems.
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). NEITHER CANON USA NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U. S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.usa.canon.com/support (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service center, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Firmware Notice: PowerShot G5 X Mark II: Firmware Version 1.1.0
Advisory Type
Date 12.11.19
Title Firmware Notice: PowerShot G5 X Mark II: Firmware Version 1.1.0.0.
Advisory Type
Date 04.14.20
Title Service Notice: Picture Style File Registration
Advisory Type
Date 12.15.19
Title Future Firmware plan to support 24p video recording mode for select EOS and PowerShot models.
Advisory Type
Date 10.08.19

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