Canon Support for EOS 5D Mark II | Canon U.S.A., Inc.

EOS 5D Mark II


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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
High-sensitivity, high-resolution, large single-plate CMOS sensor
Pixels
Effective pixels: Approx. 21.1 megapixels
Total Pixels
Total pixels: Approx. 22.0 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the CMOS sensor
Dust Deletion Feature
(1) Automatic sensor cleaning
(2) Manual cleaning of sensor
(3) Dust Delete Data appended to the captured image
Recording Format
Design rule for Camera File System 2.0
Image Format
Still: JPEG, RAW (14-bit, Canon original), sRAW1, sRAW2, RAW+JPEG
Video: MOV
File Size
(1) Large/Fine: Approx. 6.1MB (5616 x 3744 pixels)
(2) Large/Nomal: Approx. 3.0MB (5616 x 3744 pixels)
(3) Medium/Fine: Approx. 3.6MB (4080 x 2720 pixels)
(4) Medium/Normal: Approx. 1.9MB (4080 x 2720 pixels)
(5) Small/Fine: Approx. 2.1MB (2784 x 1856 pixels)
(6) Small/Normal: Approx. 1.0MB (2784 x 1856 pixels)
(7) RAW: Approx. 25.8MB (5616 x 3744 pixels)
(8) sRAW 1: Approx. 14.8MB (3861 x 2574 pixels)
(9) sRAW 2: Approx. 10.8MB (2784 x 1856 pixels)
Exact file sizes depend on the subject, ISO speed, Picture Style, etc.
Recording Functions
With the WFT-E4A attached, image recording to the CF card and to the USB external media connected to the WFT-E4A will be possible as follows:
(1) Standard
(2) Automatic switching of recording media
(3) Separate recordings according to image-recording quality
(4) Recording images having the same size
Backup Recording
Enabled with WFT-E4A attached
File Numbering
Consecutive numbering, auto reset, manual reset.
Possible to create new folders and select folders in the CF card
RAW + JPEG Simultaneous Recording
Provided (RAW/sRAW+JPEG also possible)
Color Space
sRGB, Adobe RGB
Picture Style
Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Def. 1-3
Settings
Auto, Daylight, Shade, Cloudy, Tungsten Light, White Fluorescent Light, Flash, Custom, Color Temperature setting
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
White balance correction: ±9 stops in full-stop increments
White balance bracketing: ±3 stops in full-stop increments
Blue/amber direction or magenta/green direction possible
Color Temperature Information Transmission
Provided
Type
Eye-level pentaprism
Coverage
Vertical/Horizontal approx. 98%
Magnification
Approx. 0.71x (-1m-1 with 50mm lens at infinity)
Eye Point
Approx. 21mm (from eyepiece lens center)
Dioptric Adjustment Correction
-3.0 to +1.0m-1 (diopter)
Focusing Screen
Interchangeable (Eg-D: Grid lines, Eg-S [point of Focus], Eg-A standard focusing screen provided
Mirror
Quick-return half mirror (transmission: reflection ratio of 40:60, no mirror cutoff with EF600mm f/4L IS USM or shorter lenses)
Viewfinder Information
AF information (AF points, focus confirmation light), Exposure information(shutter speed, aperture, ISO speed, AE lock, exposure level, spot metering circle), Flash information (flash ready, flash exposure compensation, High-speed sync, FE lock), Image information (Highlight tone priority, monochrome shooting, maximum burst, white balance correction, CF card information),battery information
Depth Of Field Preview
Enabled with depth-of-field preview button
Type
TTL-CT-SIR AF-dedicated CMOS sensor
AF Points
9 AF Points (1 Cross Type) + 6 AF Assist Points
AF Working Range
EV -0.5-18 (at 73°F/23°C, ISO 100)
Focusing Modes
Auto, One-Shot AF, Predictive AI Servo AF, AI Focus AF, Manual focusing (MF)
AF Point Selection
Automatic selection, manual selection
Selected AF Point Display
Superimposed in viewfinder and indicated on LCD panel
AF Assist Beam
When an external EOS-dedicated Speedlite is attached to the camera, the AF-assist beam from the Speedlite will be emitted when necessary.
Metering Modes
35-zone TTL full-aperture metering Evaluative metering (linkable to any AF point)Partial metering (approx. 8% of viewfinder at center)Spot metering (approx. 3.5% of viewfinder at center)Center-weighted average metering
Metering Range
EV 1-20 (at 73°F/23°C with EF50mm f/1.4 USM lens, ISO 100)
ISO Speed Range
ISO 100-6400 (in 1/3-stop or 1-stop increments)
ISO 100-3200 set automatically
Extension settable (with C.Fn.I-3-1): ISO 50 (L), 12800 (H1), 25600 (H2)
High Tone Priority settable: ISO 200-6400
Exposure Compensation
Manual: ±2 stops in 1/3- or 1/2-stop increments (can be combined with AEB)
AE Lock
Auto: Applied in One-Shot AF mode with evaluative metering when focus is achieved
Manual: By AE lock button
Shutter
Vertical-travel, mechanical, Electronically-controlled, focal-plane shutter1/8000 to 1/60 sec., X-sync at 1/200 sec.
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode)Soft-touch electromagnetic release10-sec. or 2-sec. delayRemote control with N3-type terminal. (Wireless remote controller RC-1/RC-5 can also be used.)
Type
Vertical-travel, mechanical, Electronically-controlled, focal-plane shutter
Shutter Speeds
1/8000 to 1/60 sec., X-sync at 1/200 sec.
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode)
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. delay
Remote Control
Remote control with N3-type terminal. (Wireless remote controller RC-1/RC-5 can also be used.)
Zooming to Match Focal Length
Provided
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
±2 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
Flash function settings, Flash C.Fn settings
Drive Modes
Single, Continuous, and Self-timer (10-sec. or 2-sec. delay)
Continuous Shooting Speed
Max. 3.9 shots/sec.
Maximum Burst
JPEG (Large/Fine): approx. 78 (CF)/approx. 310 (UDMA CF)
RAW: approx. 13/approx. 14 (UDMA CF)
RAW+JPEG (Large/Fine): approx. 8 (CF/UDMA CF)
Based on Canon's testing standards with a 2GB CF card, continuous shooting, ISO 100 and Standard Picture Style
Varies depending on the subject, CF card brand, image-recording quality,ISO speed, drive mode, Picture Style, etc.
Shooting Modes
Still photo shooting and video shooting
Focusing
Quick mode (Phase-difference detection)
Live mode/Face Detection Live mode (Contrast detection)
Manual focusing (5x/10x magnification possible)
Metering Modes
Evaluative metering with the image sensor (still photos)
Center-weighted average metering (video)
Metering Range
EV 0-20 (at 73°F/23°C with EF 50mm f/1.4 USM lens, ISO 100)
Grid Display
Provided (Two-type grid displays)
Exposure Simulation
Provided
Silent Shooting
Provided (Mode 1 and 2)
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0 in.
Pixels
Approx. 920,000 (VGA)
Coverage
Approx. 100% (viewing angle: approx. 170°)
Brightness Control
Auto, 7 levels provided
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian,Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese,Korean, Japanese)
Display Format
Single image, Single image + Image-recording quality/shooting information,histogram, 4- or 9-image index, magnified view (approx. 1.5x-10x), rotated image (auto/manual), image jump (by 10/100 images, index screen, by shooting date, by folder), slide show (all images/selected by date/folder)
Highlight Alert
Provided (Overexposed highlights blink)
Protection
Single images can be erase-protected or not
Erase
Single image, check-marked images or all images in the CF card can be erased (except protected images)
Compatible Printers
PictBridge-compatible printers
Printable Images
JPEG images compliant to Design rule for Camera File System (DPOF printing possible) and RAW/sRAW images captured with the EOS 5D Mark II
Easy Print feature
Provided
DPOF
Version 1.1 compatible
Compatible Images
JPEG and RAW images
Only JPEG images can be transferred as wallpaper on the personal computer screen
Custom Functions
Total 25
Camera User Settings
Register under Mode Dial's C1, C2 and C3 positions
My Menu Registration
Provided
Battery
One Battery Pack LP-E6
AC power can be supplied via AC Adapter Kit ACK-E6 with Battery Grip BG-E6 attached.
Battery Check
Auto
Power Saving
Provided. Power turns off after 1, 2, 4, 8, 15 or 30 min.
Date/Time Battery
One CR1616 lithium-ion battery
Start-up Time
Approx. 0.1 sec.
Dimensions (W x H x D)
Approx. 6.0 x 4.5 x 3.0 in./152.0 x 113.5 x 75.0mm
Weight
Approx. 28.6 oz./810g (body only)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

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