Canon Support for EOS C300 Mark II | Canon U.S.A., Inc.
EOS C300 Mark II
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SETUP & TROUBLESHOOTING
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PRODUCT INFO
| Tech. Specs. Detailed PDF | View Full Details of Technical Specifications |
| Sensor | CMOS sensor (single-panel) equivalent to Super 35 mm |
| Total Pixels | Approx. 9.84 megapixels (4206 x2340) |
| Number of effective pixels | Approx. 8.85 megapixels (4096 x 2160): When 4096 x 2160 or 2048 x 1080 is selected as the resolution Approx. 8.29 megapixels (3840 x 2160): When 3840 x 2160 or 1920 x 1080 is selected as the resolution |
| Lens Mount | Canon EF mount [EF lens group supported (including EF-S lenses), EF cinema lens group supported] |
| Exposure Modes | (1) Manual exposure based on shutter setting, iris setting, ISO/gain setting, and ND filter setting (2) Push auto iris control, auto iris control (Light metering system selection, shift possible) |
| Shutter Setting | Speed, Angle, Clear Scan, Slow, or Off mode selected Either 1/3 or 1/4 steps selected as speed increment |
| lris Setting | 1/2-stop, 1/3-stop or fine setting selected (1) Push auto iris control (2) Auto iris control * * Available only with some EF lenses |
| ISO | 1 step, 1/3 step settings [*100 - 160 - 25600 -*102400 *When the sensitivity is expanded |
| Gain | Normal [*-6dB - -2dB - 42dB - *54db] Fine: Setting in 0.5d8 step increments possible * When the sensitivity is expanded |
| ND Filter | 5 density settings (2,4,6,8(*), 10(*) stops) [(*) when expansion is selected] Motorized drive |
| Focus Control | DAF (Dual Pixel CMOS AF) supported Manual focus, one-shot AF, continuous AF, AF-Boosted MF (*), face detection AF (Only lenses that support AF functions can be used in any of these modes.) *See Technical Description. |
| LCD Monitor | 4" (10.1 cm diagonal) color wide-screen LCD with 16:9 aspect ratio Approx. 1.23 million dots (854 x RGB x 480), 100% field of view coverage |
| Viewfinder | 0.46" (1.18 cm on the diagonal), color organic EL display with a widescreen 16:9 aspect ratio Approx. 1.17 million dots (1024 x RGB x 576), 100% field of view ratio |
| White Balance | Kelvin setting (setting range: 2000K to 15000K), daylight, tungsten, settings (A/B) |
| Frame Rate | 59.94 Hz, 50.00 Hz, 24.00 Hz 59.94 Hz mode 59.94i / 59.94P / 29.97P / 23.98P 50.00 Hz mode 50.00i / 50.00P / 25.00P 24.00 Hz mode 24.00P |
| CFast Card | Movie recording, custom picture settings, metadata 2-slot |
| SD Card | Recording of movies and photos (JPEG), custom pictures, metadata, menus and other data possible |
| Video Compression Formats | MPEG-4 AVC/H.264 |
| Audio Recording System | Linear PCM (16bit/24bit- 48 kHz - 4ch) |
| File Format | MXF |
| Bit Rate | 410/310/225/210/160Mbps Intra-frame 50Mbps Long GOP 35 or 24Mbps Long GOP (for proxy recording on SD cards) |
| CFast Card | Intraframe recording Resolution : 4096x2160 / 3840x2160 / 2048x1080 / 1920x1080 Color Sampling: YCC422 10bit/(*)RG8444 (12bit/10bit) (*) Only with 2048x1080 or 1920x1080; 29.97P, 23.98P, 25.00P and 24.00P Long GOP recording Resolution : 2048x1080 / 1920x1080 Color Sampling: YCC422 10bit |
| SD Card | Movies: Long GOP recording only (*) Resolution : 2048x1080 / 1920x1080 Color Sampling: YCC420 8bit Photo: JPEG Resolution : 2048x1080 / 1920x1080 (*) Proxy recording using low bit rate |
| Count-Up | Drop frame(*) or non-drop frame |
| Operation Mode | Rec run, free run, regeneration (*) Only in the 59.94 Hz mode |
| Zoom Remote Controller | Canon RC-V100 |
| Special Rec | Slow & Fast motion recording (max. 120 fps supported), frame recording, pre-recording, interval recording |
| Other | Relay recording, double slot recording, 4K RAW output, custom picture settings, color bar, peaking display, zebra display, My Menu settings, waveform monitor display, edge monitor display, customized functions, function assignment buttons (1 to 11), key lock, marker displays, Enlarged display, custom display Browser remote control using WFT unit, peripheral illumination correction, monaural microphone, fan control, magnification chromatic aberration compensation, GPS information recording, etc. |
| Playback Operations | Normal playback, fast forward (at speeds of 5x, 15x, 60x), fast reverse (at speeds of 5x, 15x, 60x), frame forward, frame reverse, forward skip, reverse skip, rec review |
| Clip Display | 3x4 (clip) index screen [Original, OK mark, check mark, shot mark, expand, proxy, photo (SD card) index displays available] |
| Clip Information Displays | Clip metadata display, custom picture data display |
| Edit | Clip deletion, clip copying |
| Body | |
| Input | GENLOCK terminal (also serves as SYNC OUT terminal), TIME CODE terminal (input/output switching), REMOTE terminal, MIC terminal, AUDIO terminal INPUT terminal (XLR) x 2, VIDEO terminal |
| Output | MON. terminal, REC OUT terminal, HDMI OUT terminal, headphones terminal, SYNC OUT terminal (also serves as GENLOCK terminal), TIME CODE terminal (input/output switching), VIDEO terminal AUDIO terminal |
| Input/output control | Expansion system terminal (WFT/other unit) |
| Edit | Clip deletion, clip copying |
| Monitor Unit |
| Power Supply | 14.4V DC (battery pack), 16.7 V DC (DC-IN) |
| Image Processing Platform | Dual Digic DV 5 |
| Main Unit Weight | Approx. 3.9 lb (1770 g) |
| Dimensions (W x H x D) | Approx. 5.9 x 7.2 x 7.2 in (149 x 183 x 183 mm)- with thumb rest |
CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.
This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.
In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.
This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:
- Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
- If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
- If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
- If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
- Any internal modification to product hardware or firmware;
- Any applicable fee for Maintenance of the Equipment;
- If the Equipment has had its serial number or dating altered or removed.
This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.
NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
CANON U.S.A., INC
PL Mount Conversion Service
Thank you for using Canon products. Canon has started to offer lens mount replacement service for Cinema EOS camera bodies. Interested parties can call our support centers to make arrangements for this service.
Overview
For the models listed below an optional mount conversion to PL is available at Canon Factory Service Centers. If you would like to reverse to the original mount, please include the returned parts with the camera to our service facility.
Associated Models:
EOS C200/C200B
EOS C300 Mark II
EOS C700
Pricing
| Service Type | Price |
|---|---|
| EOS C300 Mark II | $1,820 |
| EOS C700 | $1,820 |
| EOS C200/ EOS C200B | $1,500 |
*Includes Mount Kit and Shim Kit as well as labor
*Does not include taxes or shipping fees
*Conversion back to original mount is available
*All pricing is subject to change
Downloads
Guide to Using an EOS C300 Mark II Camera with PL mount
Upgrade information leaflet: EOS C200 / EOS C200B with PL mount
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free), 1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
For additional support options: pro.usa.canon.com/support
Benefits
Calibration Services
This service supports both standard and high dynamic range (HDR) workflows, and ensures your device meets industry standard specifications (SMPTE, DCI, and ITU).*
What to Expect
Our Imaging Science Foundation (ISF) certified professionals will travel to your site to ensure that any calibration is tailored specifically to your viewing environment. During a calibration session, several key image quality elements will be measured including: white point, grayscale, primary and secondary color chromaticity, luminance and gamma.
Customized Service
For added flexibility, our team can perform calibrations on virtually any type of display technology. Whether it be a consumer grade PC monitor or professional reference display, our service helps ensure your panel is operating to the best of its ability.
Additionally, to remove any ambiguity of your display’s performance, clients will also be provided with detailed pre and post calibration reports.
Canon’s Color Calibration Service offers one-time calibrations, recurring service contracts, and customized training. For more information or to request a free consultation, please fill out the form below.
Request a quote
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