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SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Sensor
CMOS Sensor with DAF Technology
Total Pixels
Approx. 20.8 megapixels (6062 x 3432)
Number of Effective Pixels
Approx. 18.69 megapixels (5952 x 3140):
When 4096 x 2160 or 2048 x 1080 is selected as the resolution

Approx. 17.52 megapixels (5580 x 3140):
When 3840 x 2160 or 1920 x 1080 is selected as the resolution
RAW Recording Pixels 5952 x 3140
Lens Mount
EF mount (cinema lock type)
Format Recording Media Sensor Mode Resolution Signal Type Bit Depth Maximum Frame Rate
Cinema RAW Codex Recorder
CDX-36150
Full Frame 5.9K RGB Bayer RAW --- 60 fps
5.9K Cinescope --- 60 fps
Super35mm (Crop) 4K --- 72 fps
Super16mm (Crop) 2K --- 168 fps
ProRes CFast Full Frame Super35mm (Crop) 4K / UHD ProRes 422 HQ 10 bit 30 fps
2K / FHD ProRes 422 HQ 10 bit 60 fps
ProRes 4444 12 bit 60 fps
Super16mm (Crop) 2K / FHD ProRes 422 HQ 10 bit 168 fps
ProRes 422 10 bit 168 fps
Codex Recorder
CDX-36150
Full Frame 4K / UHD ProRes 422 HQ 10 bit 60 fps
2K / FHD ProRes 422 HQ 10 bit 60 fps
ProRes 4444 XQ 12 bit 60 fps
ProRes 4444 12 bit 60 fps
Super35mm (Crop) 4K / UHD ProRes 422 HQ 10 bit 60 fps
2K / FHD ProRes 422 HQ 10 bit 72 fps
ProRes 4444 XQ 12 bit 60 fps
ProRes 4444 12 bit 60 fps
Super16mm (Crop) 2K / FHD ProRes 422 HQ 10 bit 168 fps
ProRes 422 10 bit 168 fps
XF-AVC CFast Full Frame 4K / UHD YCC422 Intra 10 bit 60 fps
2K / FHD YCC422 Intra 10 bit 60 fps
YCC422 LongGOP 10 bit 30 fps
RGB444 Intra 12 bit 60 fps
10 bit 60 fps
Super35mm (Crop) 4K / UHD YCC422 Intra 10 bit 60 fps
2K / FHD YCC422 Intra 10 bit 72 fps
YCC422 LongGOP 10 bit 60 fps
RGB444 Intra 12 bit 60 fps
10 bit 60 fps
FHD Interlace YCC422 LongGOP 10 bit 60i / 50i
Super16mm (Crop) 2K / FHD YCC422 Intra 10 bit 168 fps
YCC422 LongGOP 10 bit 60 fps
FHD Interlace YCC422 LongGOP 10 bit 60i / 50i
XF-AVC (Proxy) SD Card 2K / FHD YCC420 LongGOP 8 bit , 60 fps

When a B4 adapter is attached, only XF-AVC/Crop/FHD/Interlace (60i/50i)/YCC422/LongGOP/10 bit recording is supported.

Exposure Modes
(1) Manual exposure based on shutter setting, iris setting, ISO/gainsetting, and ND filter setting
(2) Push auto iris control, auto iris control
(Light metering system selection, shift possible)
Shutter Setting
Speed, Angle, Clear Scan, Slow, or Off mode selected
Either 1/3 or 1/4 steps selected as speed increment
Iris Setting
Can be set to 1/2-stop, 1/3-stop or Fine
(1) Push auto iris control
(2) Auto iris control

Lenses that support Auto Iris:

EF Lenses
EF-S 1018mm f/4.55.6 IS STMEF 24105mm f/3.55.6 IS STMEF 70300mm f/45.6 IS II USM
EF-S 1855mm f/3.55.6 IS STMEF-S 18135mm f/3.55.6 IS USMEF-S 35mm f/2.8 Macro IS STM
EF-S 18135mm f/3.55.6 IS STMEF-S 1855mm f/45.6 IS STMEF 85mm f/1.4L IS USM
EF-S 55250mm f/45.6 IS STM
CINE-SERVO Lenses
CN7×17 KAS S/E1CN20×50 IAS H/E1CN-E18-80mm T4.4 L IS KAS S
CN7×17 KAS S/P1CN20×50 IAS H/P1CN-E 70200mm T4.4L IS KAS S
Cinema Prime Lenses
CN-E 14mm T3.1 L FCN-E 35mm T1.5 L FCN-E 135mm T2.2 L F
CN-E 20mm T1.5 L FCN-E 50mm T1.3 L F
CN-E 24mm T1.5 L FCN-E 85mm T1.3 L F
ENG Broadcast Lenses
2/3" mount lenses which allow for 12-pin communication using B4 mount
HJ14ex4.3B IASESHJ18ex7.6B IASESHJ24ex7.5B IASES
HJ17ex7.6B IASESHJ22ex7.6B IASES
ISO
1 step, 1/3 step settings
[*100 - 160 - 25600 - 102400*]
*When the sensitivity is expanded
ND Filter
5 density settings (2, 4, 6, 8*, 10* stops)
*When expansion is selected

Motorized drive
Focus Control
Dual Pixel CMOS AF support
Manual Focus, One-Shot AF, continuous AF, AF-Boosted MF, Face Detection AF
Only lenses that support AF functions can be used in any of these modes
Focus Guide
Available; displays focus status or unfocused status using the AF signal. It is useful while MF or One-Shot AF is not being performed.

When the AF frame is set to movable, the guide display can be moved to any position by operating the joystick. If the AF frame is fixed to the center of the display, the guide can be moved independently of the fixed AF frame.

The guide can be displayed in the main frame or sub frame. When displaying, the main and sub frames will be swapped with every SET operation.
Controls Display
3.0-inch (7.66cm on the diagonal) color liquid crystal
Approximately 1.036 million dots
Viewfinder
None (OLED Electronic Viewfinder EVF-V70: Sold separately)
White Balance
AWB, User Setting (setting range: 2000 K to 15000 K/-20 CC to +20 CC), Daylight, Tungsten, Set (A/B)
Frame Rate
59.94 Hz, 50.00 Hz, 24.00 Hz
59.94 Hz mode: 59.94i/59.94P/29.97P/23.98P
24.00 Hz mode: 24.00P
CFast™ Card (2 slots)
Movie recording (XF-AVC/ProRes), custom pictures, metadata recording
SD Card
Records movies XF-AVC (proxy), photos (JPEG), custom pictures, metadata, menus and other data
Codex Capture Drive
Movies (ProRes / RAW)
Video
(1) XF-AVC/ MPEG-4 AVC/H.264
(2) ProRes/ Apple ProRes Codec
(3) RAW / Uncompressed
Audio
Linear PCM (24 bit- 48kHz)
4-Channel Recording
Resolution/Sampling
4096x2160 YCC422 10 bit/3840x2160 YCC422 10 bit
2048x1080 YCC422 10 bit/1920x1080 YCC422 10 bit
2048x1080 RGB444 12 bit/1920x1080 RGB444 12 bit
2048x1080 RGB444 10 bit/1920x1080 RGB444 10 bit
Bit Rate
810/440/410/310/225/210/170/160/ 90Mbps Intra-frame, 50 Mbps Long GOP
Resolution/Sampling
4096x2160 YCC422 10bit/3840x2160 YCC422 10bit
2048x1080 YCC422 10bit/1920x1080 YCC422 10bit
2048x1080 RGB444 12bit/1920x1080 RGB444 12bit
Bit Rate
ProRes4444XQ / ProRes4444 / ProRes422HQ /ProRes422
Resolution/Sampling
2048x1080 YCC420 8 bit/1920x1080 YCC420 8 bit
Bit Rate
24/35Mbps Long GOP
Bit Depth
12/10 bit
Resolution
5952x3140
5952x2532
4096x2160 (cropped)
2048x1080 (cropped)
Count-Up
Drop frame* or non-drop frame
*Only in the 59.94 Hz mode
Operation Mode
Rec run, free run, regeneration
Gamma
Canon Log 3 / Canon Log 2 / Canon Log / Wide DR
Color Space
Cinema Gamut / BT.2020 Gamut /DCI-P3 Gamut/BT.709 Gamut
LUT
BT.709/ BT.2020/ DCI/ ACESproxy/HDR-ST2084 and others
Others
Slow & Fast motion recording (max. 240 fps supported), relayrecording, double slot recording, custom picture settings,color bar, peaking display, zebra display, My Menu settings, waveformmonitor display, custom function, assignable buttons, key lock, markerdisplays, enlarged display, custom display, Browser Remote control using WFT unit, peripheral illumination correction, monaural microphone, fan control, magnification chromatic aberration compensation, GPS information recording, etc.
Playback Operations
Normal playback, frame forward, frame reverse
Clip Display
List display of clip file names
Clip Information Display
Clip metadata display, custom picture data display
Edit
Clip deletion
Input
GENLOCK terminal (also serves as SYNC OUT terminal), TIME CODE terminal (input/output switching), REMOTE terminals (A/B), MIC jack, INPUT terminal (XLR: 2 sets)
Output
MON. (1/2) terminals, SDI-OUT terminal (4 sets), HDMI OUT terminal,headphones jack, SYNC OUT terminal (also serves as GENLOCKterminal), TIME CODE terminal (input/output switching), VIDEO terminal
Input/Output Control
LENS terminal, Ethernet terminal, CTRL terminal
Input
DC IN 12V jack (XLR 4-pin jack)
Output
DC OUT 24V 2A, DC OUT 12V 2A terminal, D-Tap terminal
Image Processing Platform
Triple Digic DV 5
Related Accessories
Remote Controller RC-V100
Wireless Transmitter WFT-E6/WFT-E8
GPS Receiver GP-E1
Unit Cable UN-5/UN-10
OLED Electronic View Finder EVF-V70
Remote Operation Unit OU-700
Shoulder Support Unit SU-15
Shoulder Style Grip Unit SG-1
Remote Operation Unit Cable UC-V75
Remote Operation Unit Cable UC-V1000
B4 Mount Adapter MO-4E/MO-4P
Third-Party Products
(1) Codex
CDX-36150 (Codex Recorder for Canon EOS C700) / Removable Capture Drive for CDX-36150

(2) IDX
V-Mount battery (Also IDX AC adapter and cable, etc.)
IP Streaming
Streams video to decoder transmission device or computer over the network.
Bit rate / Resolution / Frame Rate
9 Mbps/4 Mbps: 1920x1080 [59.94i]
2 Mbps: 1280x720 [29.97P]
1.5 Mbps: 720x480(/576) [59.94i]
Audio
MPEG-2 ACC-LC
Audio Rate
256 Kbps
Transfer Media
Wi-Fi® / Ethernet
Protocols
UDP: Prioritizes transfer speed, with no guarantees of reliability or correct order. Lost or lagging packets ignored.

RTP: Standard system for sending videos and audio online. Lost or lagging packets ignored.

RTP+FEC: Error correction (FEC) control during RTP transfer enables recovery of lost or corrupt packets on the receiving side.

RTSP+RTP: Real-time data streaming control via RTSP (Real Time Streaming Protocol) and transfer via RTP. The receiving side can start or stop streaming.

Enabled in XF-AVC mode.
Error Correction
FEC
Standards
Using WFT-E6: IEEE 802.11a/b/g/n (2.4 GHz/5 GHz)
Using WFT-E8: IEEE 802.11a/b/g/n/ac (2.4 GHz/5 GHz)
Transmission Frequencies and Channels
  • IEEE 802.11b/g/n (2.4 GHz band)
    2412-2462 MHz, 111 ch
    2412-2472 MHz, 113 ch
  • IEEE 802.11n/11a (5 GHz band)
Wi-Fi Setup Method
(1) WPS [Wi-Fi Protected Setup] (push-button system, PIN code system)
(2) Manual Setup
(3) Search for Access Points
Authentication Systems
Open system, WPA-PSK, WPA2-PSK
Encryption
WEP-64, WEP-128, TKIP, AES
Dimensions (W x H x D)
Approx. 6.6 x 6.1 x 12.9 in
(167 x 154 x 327mm)
Weight
Approx. 7.6 lb. (3455g)

CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
 

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.

 

This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

 

 

In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

  1. Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
  2. If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
  4. If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
  5. Any internal modification to product hardware or firmware;
  6. Any applicable fee for Maintenance of the Equipment;
  7. If the Equipment has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CANON U.S.A., INC

PL Conversion Image

PL Mount Conversion Service

Thank you for using Canon products. Canon has started to offer lens mount replacement service for Cinema EOS camera bodies. Interested parties can call our support centers to make arrangements for this service.

Overview

For the models listed below an optional mount conversion to PL is available at Canon Factory Service Centers. If you would like to reverse to the original mount, please include the returned parts with the camera to our service facility.

Associated Models:

EOS C200/C200B
EOS C300 Mark II
EOS C700

Pricing
Service Type  Price
EOS C300 Mark II  $1,820  
EOS C700  $1,820
EOS C200/ EOS C200B   $1,500


*Includes Mount Kit and Shim Kit as well as labor
*Does not include taxes or shipping fees
*Conversion back to original mount is available
*All pricing is subject to change

Downloads

Guide to Using an EOS C300 Mark II Camera with PL mount
Upgrade information leaflet: EOS C200 / EOS C200B with PL mount

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center

Phone: 1-855-CINE-EOS (toll free), 1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com
For additional support options: pro.usa.canon.com/support

Title Firmware Notice: EOS C700FF: Firmware Version 1.0.1.1.00
Advisory Type
Date 12.12.18

ADDITIONAL SUPPORT

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