Canon Support for EOS Digital Rebel | Canon U.S.A., Inc.

EOS Digital Rebel


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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type

Type Digital AF/AE SLR
Recording Media Type I and II CF card
Image Format 0.89 x 0.59 in. (22.7 x 15.1mm)
Compatible Lenses Canon EF including EF-S lenses. (Focal length conversion factor: Equivalent to approx. 1.6x indicated focal length compared to 35mm format.)
Lens Mount Canon EF mount

Image Sensor

Type High-sensitivity, high-resolution, single-plate, color CMOS
Pixels Effective pixels: Approx. 6.3 megapixels
Total Pixels Approx. 6.5 megapixels
Aspect Ratio 2:3 (Vertical:Horizontal)
Color Filter System RGB primary color filter
Low Pass Filter Located in front of the imaging element, non-removable

Recording System

Recording Format Design rule for Camera File system (JPEG) and RAW. Exif 2.2 compliant
Image Format JPEG and RAW (CRW)
File Size JPEG: (1) Large/Fine: Approx. 3.1MB (3072 x 2048), (2) Large/ Normal: Approx. 1.8MB (3072 x 2048), (3) Middle/Fine: Approx. 1.8MB (2048 x 1360), (4) Middle/Normal: Approx. 1.2MB (2048 x1360), (5) Small/Fine: Approx. 1.4MB (1536 x 1024), (6) Small/Normal: Approx. 0.9MB (1536 x 1024).RAW: Approx. 7MB (3072 x 2048)
Folders Automatic setting
File Numbering (1) Serial numbering, (2) Auto reset
Interface USB

White Balance

Settings Preset: (Auto, daylight, shade, overcast, tungsten bulb, fluorescent light, flash.)Manual : (Custom: read off photo quality gray card or white subject.)

Viewfinder

Type Eye-level SLR (with fixed pentamirror)
Coverage Approx. 95% vertically and horizontally (Coverage against JPEG Large)
Magnification 0.8x (-1 diopter with 50mm lens at infinity)
Eye Point 21mm
Dioptric Adjustment Correction -3.0 - +1.0 diopter
Focusing Screen Fixed
Mirror Quick-return half mirror (Transmittance: reflectance ratio of 40:60, no mirror cut-off with lenses up to EF 600mm f/4)
Viewfinder Information AF points, AE lock, FE lock, AEB in progress, flash ready, improper FE lock warning, high-speed sync, shutter speed, bulb, FE lock, processing data, aperture, exposure level (exposure compensation, manual exposure level, AEB level, flash exposure compensation, red-eye reduction lamp-on indicator), Max. burst during continuous shooting, AF/MF focus confirmation, CF card full, CF card error and no CF card
Depth Of Field Preview Enabled with depth-of-field preview button
Eyepiece Shutter None (provided with neckstrap)

Autofocus

Type TTL-CT-SIR with AF-dedicated CMOS sensor
AF Frame 7
AF Points EV 0.5 -18 (at ISO 100)
Focusing Modes One-Shot AF, Predictive AI Servo AF, AI Focus AF (Automatically selects One-Shot AF or AI Servo AF selected according to shooting mode), Manual Focusing (MF)
AF Point Selection Automatic selection, manual selection
Selected AF Point Display Superimposed in viewfinder and indicated on LCD panel
AF Assist Beam Intermittent firing of built-in flash, effective range: approx. 13.1 ft/4m at center, approx. 11.5 ft/3.5m at periphery

Exposure Control

Metering Modes Metering Modes: Max. aperture TTL metering with 35-zone SPC. (1) Evaluative metering, (2) Partial metering at center (approx. 9% of viewfinder), (3) Center weighted average metering (in manual exposure mode)
Metering Range EV 1-20 (at 68°F/20°C with 50mm f/1.4 lens at ISO 100)
ISO Speed Range Equivalent to ISO 100-1600
Exposure Compensation Up to +/-2 stops in 1/3-stop increments (1) AEB (Auto exposure bracketing). (2) Manual exposure compensation. (3) Flash exposure compensation (Flash exposure compensation available only with Speedlite 550EX, Macro Ring Lite MR-14EX, or Macro Twin Lite MT-24EX)
AE Lock Auto: Operates in One-Shot AF mode evaluative metering when focus is achieved. Manual: Enabled with AE lock button. No AE lock in Basic Zone modes
Shutter Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled1/4000 to 30 sec. (1/3 increments), bulb, X-sync at 1/200 sec.Soft-touch electromagnetic release10-sec. delayRemote control with RS-60E3 terminal or wireless Remote Controller RC-1 and RC-5
Type Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds 1/4000 to 30 sec. (1/3 increments), bulb, X-sync at 1/200 sec.
Shutter Release Soft-touch electromagnetic release
Self Timer 10-sec. delay
Remote Control Remote control with RS-60E3 terminal or wireless Remote Controller RC-1 and RC-5

Built in Flash

Type Auto pop-up, retractable, built-in flash in the pentamirror hump
Guide Number 13/43 (at ISO 100 in meters/feet)
Recycling Time Approx. 3 sec.
Flash Ready Indicator Flash-ready indicator lights on in viewfinder
Flash Coverage Up to 18mm focal length (equivalent to approx. 28mm in 35mm format)

External Speedlite

EOS Dedicated Speedlite E-TTL autoflash with EX-series Speedlite

Drive System

Drive Modes Single, Continuous selected automatically according to shooting mode, Self-timer
Continuous Shooting Speed Approx. 2.5 fps (at 1/250 sec. or faster for all recording qualities)
Maximum Burst 4 shots

LCD Monitor

Type TFT color LCD monitor
Monitor Size 1.8 inches
Pixels Approx. 118,000 pixels (Displayed pixels)
Coverage Approx. 100% (for JPEG images)
Brightness Control 5-levels (settable with menu's "LCD brightness")

Playback

Display Format (1) Single image, (2) Single image with information, (3) 9-image index, (4) Enlarged, (5) Auto play
Highlight Alert In the single image with information display mode, the highlight portions containing no image information will blink

Image Protection and Erase

Protection A single image can be protected or unprotected
Erase A single image or all images stored in a CompactFlash Card can be erased if they are unprotected

Menus

Menu Categories (1) Shooting Menus [8], (2) Playback Menus [4], (3) Setup Menus [14]
LCD Monitor Language English, German, French, Dutch, Danish, Finnish, Italian, Norwegian, Swedish, Spanish, Chinese (simplified), and Japanese.
Firmware Update Enabled by the user

Power Source

Battery One Battery Pack BP-511/512 (lithium ion rechargeable battery)
Number of Shots ConfigurationNo Flash Used50% With Flash BodyNormal temp (68°F/20°C)600 frames400 framesLow temp (32°F/0°c)450 frames350 frames w/BG-E1(BP-511x2)Normal temp (68°F/20°C)1200 frames800 framesLow temp (32°F/0°c)900 frames700 frames

Dimensions and Weight

Dimensions (W x H x D) (W x H x D): 5.6 x 3.9 x 2.9 in. / 142 x 99 x 72.4mm
Weight 19.7 oz. / 560g

Operating Environment

Working Temperature Range 0 - 40°C / 32-104°F
Working Humidity Range 85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Safety Notice: Lithium-Ion Battery Pack
Advisory Type
Date 12.31.08
Title Canon Support | Service Notice: EOS Utility
Advisory Type
Date 12.12.19
Title Canon Support | Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers (updated)
Advisory Type
Date 01.23.12

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