Canon Support for EOS M50 | Canon U.S.A., Inc.

EOS M50


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The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

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SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

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PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camer
Recording Media
SD/SDHC/SDXC memory card
* UHS-I compatible
Image Format Approx. 22.3 x 14.9mm (APS-C Size)
Compatible Lenses
EF-M lens (and EF/EF-S lenses when using Mount Adapter EF-EOS M)
Equivalent to approximately 1.6x the focal length indicated on a mounted lens
Type
Canon CMOS Sensor
Pixels
Effective pixels: Approx. 24.1 Megapixels
Total pixels: Approx. 25.8 Megapixels
  • Pixel count may decrease due to image processing.
Pixel Unit
Square pixel approx. 3.72 µm
Aspect Ratio
3:2
Dust Deletion Feature
Auto / Manual
Recording Format
EXIF 2.31 (DCF2.0)
Image
JPEG / RAW (CR3 a Canon 14-bit RAW format)
File Size
3:2 Aspect Ratio
Large: 6000 x 4000
Medium: 3984 x 2656
Small 1: 2976 x 1984
Small 2: 2400 x 1600
RAW: 6000 x 4000
C-RAW: 6000 x 4000

16:9 Aspect Ratio
Large: 6000 x 3368
Medium: 3984 x 2240
Small 1: 2976 x 1680
Small 2: 2400 x 1344
RAW: 6000 x 3368
C-RAW: 6000 x 3368

4:3 Aspect Ratio
Large: 5328 x 4000
Medium: 3552 x 2664
Small 1: 2656 x 1992
Small 2: 2112 x 1600
RAW: 5328 x 4000
C-RAW: 5328 x 4000

1:1 Aspect Ratio
Large: 4000 x 4000
Medium: 2656 x 2656
Small 1: 1984 x 1984
Small 2: 1600 x 1600
RAW: 4000 x 4000
C-RAW: 4000 x 4000
File Number
Continuous, Auto Reset, Manual Reset
RAW + JPEG Simultaneous Recording
Yes
Picture Style
Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Def. 13
Picture Style
  • Auto (Ambience priority)
  • Auto (White priority)
  • Daylight (Approx. 5200K)
  • Shade (Approx. 7000K)
  • Cloudy (Approx. 6000K)
  • Tungsten light (Approx. 3200K)
  • White fluorescent light (Approx. 4000K)
  • Flash (Approx. 5200K)
  • Custom
  • Color temp. (Adjustable from 2500K to 10000K in 100K increments)
White Balance Correction
Blue/Amber: ±9 levels
Green/Magenta: ±9 levels
Type
Built-in electronic color viewfinder with 0.39-type screen size and approx. 2.36 million dots
Grid Display
3 types
Depth of Field Preview
Provided
Type
Dual Pixel CMOS AF (Face+Tracking AF, Zone AF, 1-point AF)
AF Points
143 / 99 points
AF Working Range
EV -218 (at room temperature 73°F/23°C, ISO 100, when using EF-M 22mm f/2 STM)
Focusing Modes
  1. TTL Autofocus
    • One-Shot AF
    • Servo AF
  2. Continuous AF
  3. MF (Manual Focus)
    • MF Peaking
    • Electronic Manual Focus on Lens (Focus is manually adjusted after One-Shot AF operation)
Continuous AF
Provided
AF Assist Beam
Built-in LED lamp
Metering Modes
Real-time metering using the image sensor
  1. Evaluative metering (384 zones)
  2. Partial metering (6.4%)
  3. Spot metering (2.8%)
  4. Center-weighted average
Metering Range
EV 020 (at room temperature 73°F/23°C, ISO 100)
Exposure Control Systems
  1. Program AE
  2. Shutter-priority AE
  3. Aperture-priority AE
  4. Manual exposure
ISO Speed Range (Recommended Exposure Index)
ISO Auto Range (AUTO mode): ISO 1006400
Max. ISO Speed (P mode): ISO 25600
Max. Expanded ISO Speed (P mode): ISO 51200
Exposure Compensation
  1. Manual: ± 3 stops in 1/3-stop increments
  2. AE Bracketing: ± 2 stops in 1/3-stop increments
AE Bracketing can be used together with manual compensation.
AE Lock
Manual / Auto
Type
Electronically controlled focal-plane shutter
Shutter Speeds
1/4000 sec. to 30 sec.
Highest flash-sync shutter speed: 1/200 sec.
Self Timer
Off, 2 sec. delay, 10 sec. delay, Custom, Remote Shooting
Camera Start-up Time
Approx. 1.0 sec.
Type
Manual pop-up flash
Guide Number
GN approx. 5/16.4 (ISO 100 m/ft.)
Flash Coverage
Covers approx. 15mm focal length (35mm film size conversion: approx. 24mm)
Flash Exposure Compensation
±2 stops in 1/3-stop increments
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
±2 stops in 1/3-stop increments
FE Lock
Provided
External Flash Settings
Flash functions settable with the camera
Drive Modes
Single shooting, Continuous shooting (High-speed continuous shooting, low-speed continuous shooting)
File Format
MP4
Video: MPEG-4 AVC / H.264
Audio: MPEG-4 AAC-LC (stereo)
File Size
Recording Sizes:
3840 x 2160 (4K UHD), 1920 x 1080 (Full HD) and 1280 x 720 (HD)
Frame Rates
[3840 x 2160]: 23.98 fps
[1920 x 1080]: 59.94 fps / 29.97 fps / 23.98 fps
[1280 x 720]: 119.9 fps / 59.94 fps
Metering Mode
Real-time metering using the image sensor
  1. Center-weighted average
ISO Speed Range (Recommended Exposure Index)
3840 x 2160 (4K UHD)
ISO Auto Range (AUTO and Manual mode): ISO 1006400

1920 x 1080 (Full HD), 1280 x 720 (HD)
ISO Auto Range (AUTO and Manual mode): ISO 10012800
Expandable to ISO 25600
Exposure Compensation
±3 stops in 1/3-stop increments
Type
TFT color liquid crystal monitor
Monitor Size
3.0 type
Pixels
Approx. 1.04 million dots
Features
Vari-angle
Touch-screen Panel
Electrostatic capacitance type
Brightness Control
Electrostatic capacitance type
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay, Vietnamese, Indonesian, Hindi, Japanese)
Display Format
  1. Single-image display
  2. 1 shot + information display
    • Simple information
    • Detailed information
      • Histogram
      • Lens information
      • Picture Style
      • Noise reduction
      • Correction data
  3. Index display
    • 4-image
    • 9-image
    • 36-image
    • 100-image
  4. Image rotate
Highlight Alert
Provided
Image Protection
Provided
Compatible
PictBridge-compatible printers
Resize
Provided
Red-eye Correction
Provided
Compatible Printers
PictBridge
Printable Images
JPEG and RAW* are printable.
*Prints JPEG images after RAW processing.
DPOF
DCF-compliant DPOF compatible (Version 1.1)
Custom Controls (Camera Controls / Buttons Customization)
Functions can be assigned to the following controls (set in Custom Functions):
  • Shutter button
  • Cross button (up, down, left, right)
  • AE lock button
  • M-Fn button
  • Movie button
USB Terminal
Micro USB
Audio / Video OUT Terminal
HDMI OUT terminal Type D
HDMI output while recording (shooting screen without sound) available
HDMI output to HDR compatible TVs* available

* Movie playback not supported. JPEG images are not displayed in HDR.
Battery
LP-E12
Battery Life
Number of Still Image Shots (CIPA compliant: room temperature 73°F/23°C)
Screen On*: Approx. 235 shots
Electronic Color Viewfinder On*: Approx. 235 shots

Number of Still Image Shots (Eco Mode On)Screen On**: Approx. 370 shots

Movie Recording Time (CIPA compliant: room temperature 73°F/23°C)
Screen On: Approx. 85 min.
Electronic Color Viewfinder On: Approx. 85 min.

Movie Recording Time*** (Continuous Shooting)
Screen On: Approx. 130 min.
Electronic Color Viewfinder On: Approx. 130 min.

* Approx. 290 shots when power saving is enabled.
** Approx. 425 shots when power saving is enabled.
*** Total shooting time when shooting is performed under the following conditions: using default AUTO Mode; without using zooming and other operations; when max. recording time per movie is reached and recording stops/resumes automatically.
Playback Time
Approx. 4 hr.
  • Time when playing back a slideshow of still images.
Dimensions (W x H x D)
Approx. 4.6 x 3.5 x 2.3 in. (116.3 x 88.1 x 58.7mm)
  • CIPA compliant.
Weight
Black
Approx. 12.4 oz. / 351g (body only)
Approx. 13.7 oz. / 387g (including battery pack, memory card)
  • CIPA compliant.
White
Approx. 12.5 oz. / 354g (body only)
Approx. 13.8 oz. / 390g (including battery pack, memory card)
  • CIPA compliant.
Working Temperature Range
32-104°F / 0-40°C
Working Humidity Range
85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: EOS M50: Firmware Version 1.0.3
Advisory Type
Date 11.20.19
Title Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Service Notice: EOS M50 EF-M 15-45mm IS STM Kit may contain an incorrect battery charger (LC-E17)
Advisory Type
Date 07.10.19
Title Firmware Notice: EOS M50: Firmware Version 1.1.0
Advisory Type
Date 10.18.20

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