Canon Support for EOS R5 | Canon U.S.A., Inc.
Get started with these quick links.
Protect your product with CarePAK PLUS. Learn More
Purchase this product's accessories and more. Shop Now
Looking for help with your order? Order help
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.
The Software Developer Kit is provided free of charge and can be found at https://developercommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.
SETUP & TROUBLESHOOTING
We've got plenty more how-to videos with tips and tutorials to help you with your Canon product.
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.
Digital single-lens non-reflex AF/AE camera
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Canon RF mount
CMOS sensor (compatible with Dual Pixel CMOS AF)
Approx. 45.0 megapixels
Approx. 4.40 µm square
Approx. 47.1 megapixels
|Color Filter System||
RGB primary color filters
|Low Pass Filter||
Installed in front of the image sensor, non-detachable
|Dust Deletion Feature||
Compliant to Design rule for Camera File system 2.0 and Exif 2.3*.
*Supports time difference information in Exif 2.31.
3:2 Aspect Ratio
Large/RAW/C-RAW: 8192 x 5464
Medium: 5808 x 3872
Small 1: 4176 x 2784
Small 1: 2976 x 1984
Small 2: 2400 x 1600
Large/RAW/C-RAW: 5088 x 3392
Small 2: 2400 x 1600
4:3 Aspect Ratio
Large: 7280 x 5464
Medium: 5152 x 3872
Small 1: 3712 x 2784
Small 2: 2112 x 1600
RAW/C-RAW: 8192 x 5464
16:9 Aspect Ratio
Large: 8192 x 4608
Medium: 5808 x 3264
Small 1: 4176 x 2344
Small 2: 2400 x 1344
RAW/C-RAW: 8192 x 5464
1:1 Aspect Ratio
Large: 5456 x 5456
Medium: 3872 x 3872
Small 1: 2784 x 2784
Small 2: 1600 x 1600
RAW/C-RAW: 8192 x 5464
The following file numbers can be set:
|RAW + JPEG Simultaneous Recording / HEIF Simultaneous Recording||
Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Selectable between sRGB and Adobe RGB
|Auto White Balance||
Option between ambience priority and white priority settings.
|Color Temperature Compensation||
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
Corrected in reference to the current WB mode's color temperature.
OLED color electronic viewfinder; approx. 5.76 million dots resolution
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
|Magnification / Angle of View||
Approx. 0.76x / Approx. 35.5 degrees (with 50mm lens at infinity, -1 m-1)
Approx. 23mm (at -1 m-1 from the eyepiece lens end)
Dual Pixel CMOS AF
|AF Working Range||
EV -6 to 20 (f/1.2 lens*, center AF point, One-Shot AF, at 73°F/23°C, ISO 100, One-Shot AF)
* Except RF lenses with a Defocus Smoothing (DS) coating.
Real-time metering with image sensor (384 [24x16 zone metering])
EV -3 - 20 (at 73°F/23°C, ISO 100) (Still Photo Shooting)
|Exposure Control Modes||
|ISO Speed Range||
Available ISO speeds; user-set
User-defined ISO range - still photo shooting
* Expanded ISO speeds are noted as being equivalent to these speeds.
User-defined Auto ISO range - still photo shooting
ISO Auto details in still photo shooting
*1 ISO 200 when [Highlight tone priority] is set to [Enable] or [Enhanced].
Electronically controlled focal-plane shutter
* A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated.
* In electronic shutter shooting under conditions such as flash firing by other cameras or with fluores-cent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
When [Mechanical] or [Elec. 1st- curtain] is set: 1/8000-30 sec, bulb
When [Electronic] is set: 1/8000-0.5 sec.
Soft-touch electromagnetic release
10-sec. delay, 2-sec. delay
|Shutter Lag Time||
Ambience priority, standard, flash priority
|Compatible E-TTL Speedlites||
Canon EX- and EL-series Speedlites
|E-TTL II Flash Metering||
|Flash Exposure Compensation||
±3 stops in 1/3- or 1/2-stop increments
|External Flash Settings||
The camera can set the following with EX series Speedlites:
|Canon Log||Provided (Off / Canon Log / Canon Log 3)|
*1 Time available for continuous shooting in 23°C / 73°F environment, from a cold start. If the camera is in LV mode standby before shooting or the ambient temperature is high, the shooting time may be shorter.
*2 Recording stops at 7minutes and 30seconds for high frame rate video. Indicates the time when recording can be resumed immediately.
*3 Recording is limited to 29 minutes 59 seconds. Indicates the time when recording can be resumed immediately.
|Estimated Camera Recovery Time||
Estimated recovery times are indicated below. These are affected by various factors such as ambient temperature, continued camera operation and the selected shooting resolution.The time until full record time is available will vary with ambient temperature.
|Video Recording Size and Frame Rates||
|Estimated Cumulative Data||
Canon Log: Off, HDR PQ: Off
Dual Pixel CMOS AF
±3 stops in 1/3- or 1/2-stop increments
TFT color, liquid-crystal monitor
3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)
Approx. 2.1 million dots
Approx. 100% vertically/horizontally
Manually adjustable to one of seven brightness levels
Clear View LCD II
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
The white areas with no image data will blink.
The Quick Control screen is accessed by pressing the Quick Control button during still photo shooting.
Except protected images
Compliant to DPOF Version 1.1
|My Menu Registration||
Equivalent to Hi-Speed USB (USB 3.1 Gen 2)
|Video Out Terminal||
HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible
|Microphone Input Terminal||
3.5mm diameter stereo mini jack
3.5mm diameter stereo mini jack
Automatic battery check when the power switch is turned ON.
Approx. 0.4 sec.
|Dimensions (W x H x D)||
Approx. 5.45 x 3.84 x 3.46 in. / 138 x 97.5 x 88.0mm
Approx. 1.63 lbs. / 738g (including battery, CFexpress card; without body cap)
Approx. 1.43 lbs. / 650g (body only; without battery, card or body cap)
|Working Temperature Range||
32-104° F / 0-+40°C
85% or less
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
Still need some help? In order to get more personalized and faster support, we recommend registering your product in your Canon Account
Still need some help? In order to get more personalized and faster support, we recommend visiting your Canon Account to explore your options