Canon Support for EOS R5 | Canon U.S.A., Inc.

EOS R5


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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

We've got plenty more how-to videos with tips and tutorials to help you with your Canon product.

 

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camera
Recording Media
CFexpress card
  • Type B: Card slot
  • SD card speed class-compatible

SD card
  • Compatible with UHS-II
  • Eye-Fi cards and Multimedia cards (MMC) are not supported.
Compatible Lenses
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount
Canon RF mount
Type
CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels
Approx. 45.0 megapixels
Pixel Unit
Approx. 4.40 µm square
Total Pixels
Approx. 47.1 megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indi-cated on the screen) or manually (taking about approx. 8 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS Canon Digital Professional Software (v. 4.14 and higher) to automatically erase the dust spots.
    • Not available with EF-S lenses, in cropped shooting or multi-exposure shooting.
  3. Manual cleaning (by hand)
Recording Format
Compliant to Design rule for Camera File system 2.0 and Exif 2.3*.
*Supports time difference information in Exif 2.31.
File Size
3:2 Aspect Ratio
Large/RAW/C-RAW: 8192 x 5464
Medium: 5808 x 3872
Small 1: 4176 x 2784
Small 1: 2976 x 1984
Small 2: 2400 x 1600


1.6x (Crop)*
Large/RAW/C-RAW: 5088 x 3392
Small 2: 2400 x 1600


4:3 Aspect Ratio
Large: 7280 x 5464
Medium: 5152 x 3872
Small 1: 3712 x 2784
Small 2: 2112 x 1600
RAW/C-RAW: 8192 x 5464


16:9 Aspect Ratio
Large: 8192 x 4608
Medium: 5808 x 3264
Small 1: 4176 x 2344
Small 2: 2400 x 1344
RAW/C-RAW: 8192 x 5464


1:1 Aspect Ratio
Large: 5456 x 5456
Medium: 3872 x 3872
Small 1: 2784 x 2784
Small 2: 1600 x 1600
RAW/C-RAW: 8192 x 5464


  • Values for Recording Pixels are rounded to the nearest 100,000 or 10,000.
  • For RAW and JPEG images, information outside the cropping area is not retained.
  • JPEG images are generated in the set aspect ratio.
  • RAW images are generated in [3:2], and the set aspect ratio is appended.
* Indicate an inexact proportion.
File Numbering
The following file numbers can be set:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
*When manually resetting the file number, folders can also be renamed.
RAW + JPEG Simultaneous Recording / HEIF Simultaneous Recording
Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Scene Intelligent Auto, [Auto] will be set automatically.
    • [Standard] is the default setting for [User Def. 1-3].
Settings
  1. Auto
  2. Day Light
  3. Shade
  4. Cloudy*
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings.
Color Temperature Compensation
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
Corrected in reference to the current WB mode's color temperature.
Type
OLED color electronic viewfinder; approx. 5.76 million dots resolution
Coverage
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
Magnification / Angle of View
Approx. 0.76x / Approx. 35.5 degrees (with 50mm lens at infinity, -1 m-1)
Eye Point
Approx. 23mm (at -1 m-1 from the eyepiece lens end)
Viewfinder Information
  1. Maximum burst
  2. Possible shots/Sec. until self-timer shoots
  3. Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
  4. Shooting mode
  5. AF method
  6. AF operation
  7. Image quality
  8. Card
  9. Drive mode
  10. Metering mode
  11. No. of remaining shots for focus bracketing, multiple exposures, or interval timer
  12. Electronic level
  13. Movie recording time available
  14. Battery level
  15. Image Stabilizer (IS mode)
  16. Histogram (Brightness/RGB)
  17. Quick Control button
  18. Anti-flicker shooting
  19. White balance/White balance correction
  20. Picture style
  21. Auto Lighting Optimizer
  22. Still photo cropping / Aspect ratio
  23. AF point (1-point AF)
  24. AEB/FEB
  25. View Assist
  26. HDR PQ
  27. Flash ready / FE lock / High-speed sync
  28. Electronic shutter
  29. Touch shutter / Create folder
  30. AE lock
  31. Shutter speed / Multi-function lock warning
  32. Aperture value
  33. Wi-Fi® function
  34. Wi-Fi® signal strength
  35. Bluetooth® function
  36. Exposure simulation
  37. Magnify button
  38. ISO speed
  39. Highlight tone priority
  40. Exposure compensation
  41. Exposure level indicator
Type
Dual Pixel CMOS AF
AF Working Range
EV -6 to 20 (f/1.2 lens*, center AF point, One-Shot AF, at 73°F/23°C, ISO 100, One-Shot AF)
* Except RF lenses with a Defocus Smoothing (DS) coating.
AF Methods
AF Method
Face+Tracking AF
Spot AF
1-point AF
Expand AF Area
(Above, below, left and right/Around)
Zone AF
Large Zone AF (Vertical/Horizontal)
Metering Modes
Real-time metering with image sensor (384 [24x16 zone metering])
  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 6.1% of the area at the center of the screen)
  3. Spot metering (approx. 3.1% of the area at the center of the screen)
  4. Center-weighted average metering
Metering Range
EV -3 - 20 (at 73°F/23°C, ISO 100) (Still Photo Shooting)
Exposure Control Modes
  1. Scene Intelligent Auto
  2. Flexible-priority AE (Fv)
  3. Program AE (P)
  4. Shutter-priority AE (Safety shift possible) (Tv)
  5. Aperture-priority AE (Safety shift possible) (Av)
  6. Manual exposure (M)
  7. Bulb
  8. Custom shooting mode C1, C2, C3
ISO Speed Range

Available ISO speeds; user-set

Normal ISO 100-51200 (1/3- or 1-stop increments)
Expanded L: equivalent to ISO 50, H: 102400
  • For [Highlight tone priority], the minimum ISO speed limit will be ISO 200 to 51200.
  • Expanded ISO cannot be set for HDR mode or during HDR PQ shooting.

User-defined ISO range - still photo shooting

ISO Speed Range ISO Speed
Minimum L (50)51200 (in 1-stop increments)
Maximum ISO 100H (102400) (in 1-stop increments)

* Expanded ISO speeds are noted as being equivalent to these speeds.

User-defined Auto ISO range - still photo shooting

Auto Range ISO Speed
Minimum ISO 10025600 (in 1-stop increments)
Maximum ISO 20051200 (in 1-stop increments)

ISO Auto details in still photo shooting

Shooting Mode No Flash Using Flash
Auto ISO 100-12800 ISO 100-1600*3
P  ISO 100*1*2-51200*2  ISO 100*1*2-6400*24
TV
AV
M
B ISO 4003

*1 ISO 200 when [Highlight tone priority] is set to [Enable] or [Enhanced].
*2 Varies depending on [Maximum] and [Minimum] of [Auto range].
*3 If outside the setting range, changed to the value most close to ISO 400.
*4ISO 1600 when using a lens that is not compatible with "Variable control of maximum ISO Auto limit for E-TTL".

Exposure Compensation
Manual ±3 stops in 1/3- or 1/2-stop increments
AEB ±3 stops in 1/3- or 1/2-stop increments
AE Lock
  1. Auto AE lock
    • The metering mode for AE lock after focus can be customized.
  2. User-applied AE lock
    • In the Fv, P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type

Electronically controlled focal-plane shutter

  1. Electronic first curtain or mechanical shutter
  2. Electronic shutter*
*Cannot be used in conjunction with the following functions: flash photography, HDR shooting,multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High].
* A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated.
* In electronic shutter shooting under conditions such as flash firing by other cameras or with fluores-cent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
Shutter Speeds
When [Mechanical] or [Elec. 1st- curtain] is set: 1/8000-30 sec, bulb
When [Electronic] is set: 1/8000-0.5 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Shutter Lag Time
  Flash Mechanical Shutter Electronic 1st Curtain Electronic shutter
Shutter-release time lag *Measured with shutter button pressed fully from half-pressed position

 

Not used Approx. 81 ms Approx. 50 ms Approx. 50 ms
Used N/A N/A -
E-TTL balance
Ambience priority, standard, flash priority
Compatible E-TTL Speedlites
Canon EX- and EL-series Speedlites
E-TTL II Flash Metering
  1. Evaluative (Face Priority)
  2. Evaluative
  3. Average
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
The camera can set the following with EX series Speedlites:
  1. External flash control
    • Flash firing, E-TTL II Flash metering, Slow synchro, Safety FE, Flash mode, Wireless function, Flash zoom, Shutter synchronization and Flash exposure compensation
  2. Flash Custom Function setting
    • The setting options for both (1) and (2) will differ depending on the Speedlite used.
Canon Log Provided (Off / Canon Log / Canon Log 3)
Shooting Times
Resolution and Frame Rate Mode Approx. shooting time (23°C / 73°F)*1 Recommended scene
8K 30p Full Sensor Width 20 min 8K productions where a full-frame mirrorless can be utilized to get unique angles alongside a main camera or additional cropping for 4K productions.
Full Sensor Width RAW 20 min As above but with the additional workflow flexibility of RAW.
4K 120p Full Sensor Width 15min*2 Shorter bursts of slow motion.
4K 60p Full Sensor Width 35min*3 High-frame rate high resolution productions and independent films.
APS-C Crop
(5.1K Oversampled)
25 min When additional reach is required with higher frame rates e.g. wildlife and sports and news gathering within a 4K production or even for tighter Full HD crops in post.
4K 30p Full Sensor Width Not limited by heat Interviews, longer duration capture such as weddings.
Full Sensor Width Hig Quality
(8.2K oversampling)
30 min When additional resolution is required with a 4K30p production or for a Full HD workflow where cropping can be desirable with high resolution.
APS-C Crop
(5.1K Oversampled)
Not limited by heat When additional reach is required e.g. wildlife and sports and news gathering within a 4K production or even for tighter Full HD crops in post.
*1 Time available for continuous shooting in 23°C / 73°F environment, from a cold start. If the camera is in LV mode standby before shooting or the ambient temperature is high, the shooting time may be shorter.
*2 Recording stops at 7minutes and 30seconds for high frame rate video. Indicates the time when recording can be resumed immediately.
*3 Recording is limited to 29 minutes 59 seconds. Indicates the time when recording can be resumed immediately.
Estimated Camera Recovery Time
Estimated recovery times are indicated below. These are affected by various factors such as ambient temperature, continued camera operation and the selected shooting resolution.The time until full record time is available will vary with ambient temperature.
Resolution and Frame Rate Waiting period (minutes)
(23°C / 73°F)*
Approximate maximum recording time after waiting period (minutes)
8K 30p 10 3
20  8
4K 60p 10 10
Video Recording Size and Frame Rates
 
Movie-recording Quality
8K DCI 256 GB 1 TB
8K UHD 12 min. 49 min.
4K DCI Fine
4K HQ Mode - Enable
25 min. 1 hr. 40 min.
4K DCI
(Movie cropping [Disable/Enable])
24 min. 1 hr. 39 min.
4K DCI (High Frame Rate)  50 min.  3 hr. 20 min.
4K UHD Fine
4K HQ Mode - Enable
9 min.  36 min. 
4K (UHD)
(Movie cropping [Disable/Enable])
 23 min.  1 hr. 34 min.
4K UHD (High Frame Rate) 42 min.   2 hr. 50 min.
Full HD
(Movie cropping [Disable/Enable])
46 min.  3 hr. 6 min. 
Estimated Cumulative Data
Canon Log: Off, HDR PQ: Off
Video Recording Size Theoretical Time Capacity^  Bit Rate/File
Size (approx.)
64 GB 256 GB 1 TB
8K DCI   29.97 fps
23.98 fps
RAW  3 min. 13 min. 51 min. 2600 Mbps
18668 MB/min.
29.97 fps
RAW (Light)  4 min.  19 min. 1 hr. 17 min.  1700 Mbps
12230 MB/min.
 23.98 fps RAW (Light)  6 min. 25 min.  1 hr. 38 min. 1350 Mbps 
9715 MB/min. 
  29.97 fps
   23.98 fps  
ALL-I  6 min. 26 min.  1 hr. 42 min.  1300 Mbps 
9309 MB/min. 
IPB 18 min.  1 hr. 12 min.  4 hr. 42 min.  470 Mbps
3373 MB/min. 
IPB (Light)  37 min. 2 hr. 28 min.  9 hr. 42 min. 230 Mbps
1647 MB/min 
 8K UHD 29.97 fps
23.98 fps
ALL-I  6 min.  26 min.  1 hr. 42 min.  1300 Mbps
9309 MB/min 
IPB   18 min.  1 hr. 12 min.   4 hr. 42 min. 470 Mbps
3373 MB/min 
 IPB (Light) 37 min.  2 hr. 28 min.   9 hr. 39 min. 230 Mbps
1646 MB/min 
 4K DCI
59.94 fps ALL-I  9 min.  36 min.  2 hr. 21 min.  940 Mbps
6734 MB/min 
IPB   36 min.  2 hr. 27 min.  9 hr. 35 min.  230 Mbps
1656 MB/min 
 IPB (Light)  1 hr. 10 min. 4 hr. 43 min.  18 hr. 28 min.  470 Mbps
3373 MB/min 
4K DCI
4K HQ mode- FINE
  29.97 fps
   23.98 fps  
ALL-I 18 min.   9 hr. 26 min.  4 hr. 42 min. 120 Mbps
869 MB/min 
IPB   1hr. 10min.  18 min.  18 hr. 17 min. 60 Mbps
431 MB/min 
 IPB (Light) 2 hr. 21 min.   9 hr. 26 min.  36 hr. 52 min. 60 Mbps
431 MB/min 
4K DCI 119.88 fps ALL-I  4 min. 18 min.   1 hr. 10 min. 1880 Mbps
13447 MB/min 
Focusing
Dual Pixel CMOS AF
Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)
Dots
Approx. 2.1 million dots
Coverage
Approx. 100% vertically/horizontally
Brightness Control
Manually adjustable to one of seven brightness levels
Coating
Clear View LCD II
  • Anti-smudge coating applied.
  • Anti-reflection coating not applied.
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Display Format
Item Still Photo Movie
-
Magnify zoom display 1.5x-10x (5 levels)
AF point display Yes -
Grid display Off / 3×3 / 6×4 / 3×3+diag
Rating OFF / 1 to 5 Stars
Select images / Select range / All images in folder / All images on card /
All found images
Image Search Search conditions
Rating / Date / Folder / Protect / Type of file
Protect Select images / Select range / All images in folder / Unprotect all images in folder / All images on card /
Unprotect all images on card /All found images
In-camera RAW image processing Supported -
Resizing Supported -
Cropping Supported -
Highlight Alert
The white areas with no image data will blink.
Function
The Quick Control screen is accessed by pressing the Quick Control button during still photo shooting.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in a folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase

Except protected images

  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Not supported
DPOF
Compliant to DPOF Version 1.1
Custom Controls

Customizable Buttons

Still Photo Shooting
Shutter button
Movie button
MODE button
AF-ON button
AE lock button
AF point selection button
Depth of field preview button
Lens AF stop button
Multi-function button
LCD panel illumination button
Set button
Multi-controller


Customizable Dials

Main dial
Quick control dial 1 and 2
Control ring
My Menu Registration
  • Up to six top-tier menu items and Custom Functions can be registered.
  • Up to five My Menu tabs can be added.
My Menu tab overall operations
  • Adding a tab
  • Deleting tabs in a batch
  • Deleting all tab items
  • Setting the menu display
My Menu tab detailed operations
  • Selecting a registered item
  • Sorting registered items
  • Deleting selected registered items
  • Deleting registered items in a batch
  • Deleting tabs
  • Changing a tab name (16 ASCII characters)
USB Terminal

Equivalent to Hi-Speed USB (USB 3.1 Gen 2)

  • For PC communication
  • Terminal type: USB Type-C
  • Shared with terminal for in-camera charging with USB Power Adapter PD-E1.
  • In-camera Charging: Equivalent to USB type-C (5 V/1.5 A), but use should be restricted to USB Power Adapter PD-E1.
Video Out Terminal

HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible

  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Microphone Input Terminal
3.5mm diameter stereo mini jack
Headphone Terminal
3.5mm diameter stereo mini jack
Battery
LP-E6NH/LP-E6N/LP-E6
  • With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible.
  • With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible. The USB Power Adapter PD-E1 is not compatible with powering the camera.
Battery Check

Automatic battery check when the power switch is turned ON.
Displayed in 6 levels on top LCD panel.

  • Battery level can be checked on the LCD panel and in the viewfinder.
    attery Info display in Set-up Menu:
  • Type of power source used.
  • Remaining capacity (percentage of battery charge remaining).
  • Recharge performance: (3-level display of battery's ability to hold a charge)
Start-up Time
Approx. 0.4 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D)
Approx. 5.45 x 3.84 x 3.46 in. / 138 x 97.5 x 88.0mm
  • Based on CIPA standards.
Weight
Approx. 1.63 lbs. / 738g (including battery, CFexpress card; without body cap)
Approx. 1.43 lbs. / 650g (body only; without battery, card or body cap)
Working Temperature Range
32-104° F / 0-+40°C
Working Humidity

85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: EOS R5: Firmware Version 1.2.0
Advisory Type
Date 11.17.20
Title Firmware Notice: EOS R5: Firmware Version 1.1.0
Advisory Type
Date 08.25.20
Title Firmware Notice: EOS R5: Version 1.4.0
Advisory Type
Date 08.17.21
Title Firmware Notice: EOS R5: Firmware Version 1.1.1
Advisory Type
Date 09.08.20
Title Firmware Notice: EOS R5: Firmware Version 1.5.0
Advisory Type
Date 11.30.21
Title Firmware Notice: EOS R5: Firmware Version 1.3.0
Advisory Type
Date 03.28.21
Title Future Firmware plan to support advanced video recording functions for EOS-1D X Mark III and EOS R5.
Advisory Type
Date 08.25.20
Title Firmware Notice: EOS R5: Firmware Version 1.3.1
Advisory Type
Date 04.12.21
Title Firmware Notice: EOS R5: Firmware Version 1.5.1
Advisory Type
Date 02.16.22
Title Firmware Notice: EOS R5: Firmware Version 1.5.2
Advisory Type
Date 03.16.22
Title Firmware Notice: EOS R5: Firmware Version 1.6.0
Advisory Type
Date 07.21.22

ADDITIONAL SUPPORT

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