Canon Support for EOS R5 C | Canon U.S.A., Inc.
EOS R5 C
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SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
Digital single-lens non-reflex AF/AE camera
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Canon RF mount
CMOS sensor (compatible with Dual Pixel CMOS AF)
Approx. 45.0 megapixels
Approx. 36.0 x 24.0 mm
Approx. 4.40 micro square
Approx. 47.1 megapixels
|Color Filter System||
RGB primary color filters
|Low Pass Filter||
Installed in front of the image sensor, non-detachable
|Dust Deletion Feature||
|Recording Format||Compliant to Design rule for Camera File system 2.0 and Exif 2.3*.
*Supports time difference information in Exif 2.31.
|Image Format||JPEG, HEIF, RAW (CR3, 14 bit RAW format), C-RAW (Canon original); Movies: ALL-I, IPB, RAW|
|HDR Mode-Continuous Shooting||(1) 1 shot only
(3) Multiple Exposure
|Advanced shooting operations||(1) Focus Bracketing
(2) Interval Timer
(3) Bulb Timer
(4) Multi-Shot NR
|File Size||3:2 Aspect Ratio
Large/RAW/C-RAW: 8192 x 5464
Medium: 5808 x 3872
Small 1: 4176 x 2784
Small 2: 2400 x 1600
Large/RAW/C-RAW: 5088 x 3392
Small 2: 2400 x 1600
4:3 Aspect Ratio
Large: 7280 x 5464
Medium: 5152 x 3872
Small 1: 3712 x 2784
Small 2: 2112 x 1600
RAW/C-RAW: 8192 x 5464
16:9 Aspect Ratio
Large: 8192 x 4608
Medium: 5808 x 3264
Small 1: 4176 x 2344
Small 2: 2400 x 1344
RAW/C-RAW: 8192 x 5464
1:1 Aspect Ratio
Large: 5456 x 5456
Medium: 3872 x 3872
Small 1: 2784 x 2784
Small 2: 1600 x 1600
RAW/C-RAW: 8192 x 5464
The following file numbers can be set:
|RAW + JPEG / HEIF Simultaneous Recording||
Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Selectable between sRGB and Adobe RGB
|Auto White Balance||
Option between ambience priority and white priority settings.
|White Balance Shift||
Blue/amber bias: +-9 levels
Magenta/green bias: +-9 levels
Corrected in reference to the current WB mode's color temperature.
OLED color electronic viewfinder; approx. 5.76 million dots resolution
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
|Magnification / Angle of View||
Approx. 0.76x / Approx. 35.5 degrees (with 50mm lens at infinity, -1 m -1)
Approx. 23mm (at -1 m -1 from the eyepiece lens end)
|Dioptric Adjustment Range||
Approx. -4.0 to + 2.0 m -1 (dpt)
Dual Pixel CMOS AF II
|Number of AF zones available for Automatic Selection||
AF area: Horizontal: Approx. 100% x Vertical: Approx. 100%
Stills: Max. 1053 zones (39 x 27)
Movies: Max. 819 zones (39 x21)
|AF Working Range||
EV -6 to 20 (f/1.2 lens*, center AF point, One-Shot AF, at 73F/23C, ISO 100)
* Except RF lenses with a Defocus Smoothing (DS) coating.
|Subject to Detect||People, Animals, No Priority
* Available with [AF method] set to Face+Tracking, Zone AF, or Large Zone AF (vertical/horizontal)
Real-time metering with image sensor (384 [24x16 zone metering])
EV -3 - 20 (at 73F/23C, ISO 100) (Still Photo Shooting)
|Exposure Control Modes||
|ISO Speed Range||
Available ISO speeds; user-set
User-defined ISO range - still photo shooting
* Expanded ISO speeds are noted as being "equivalent" to these speeds.
User-defined Auto ISO range - still photo shooting
ISO Auto details in still photo shooting
1 ISO 200 when [Highlight tone priority] is set to [Enable] or [Enhanced].
* A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated.
* In electronic shutter shooting under conditions such as flash firing by other cameras or with fluores-cent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
When [Mechanical] or [Elec. 1st- curtain] is set: 1/8000-30 sec, bulb
When [Electronic] is set: 1/8000-0.5 sec.
Mechanical Shutter: 1/200 sec.
Elec. 1st-curtain: 1/250 sec.
Soft-touch electromagnetic release
10-sec. delay, 2-sec. delay
|Shutter Lag Time||
|Still Photo IS||
Optical IS with RF and EF lenses equipped with Image Stabilization.
A narrower angle of view is used when digital image stabilization is selected in the menu. This is equivalent to approx. 1.1x longer focal length when Electronic Image Stabilization mode (Standard) is selected. Also, this is equivalent to approx. 1.43x longer focal length when Electronic Image Stabilization mode (High) is selected.
Ambience priority, standard, flash priority
|Compatible E-TTL Speedlites||
Canon EX- and EL-series Speedlites
|E-TTL II Flash Meterings||
|Slow Sync (P/Av modes)||
* With mechanical shutter 1/200 sec.
|Flash Function Menu||
Provided for EX- and EL-series Speedlites
|Flash Exposure Compensation||
+-3 stops in 1/3- or 1/2-stop increments
|Continuous flash control||
|Drive Modes and Continuous Shooting Speed||
* Continuous shooting speed is lower under certain shooting and measurement conditions: shutter speed, aperture value,subject conditions, brightness, type of lens, timing when internal memory becomes full (temporarily disables shooting)
- Mechanical / electronic 1st curtain: use of flash, anti-flicker shooting: Enable, Dual Pixel RAW shooting- Enable, type of battery, battery level, temperature, use of a battery grip, use of WFT, use of built-in Wi-Fi.
- Electronic shutter: State of aperture in continuous shooting
* With Certain lenses, zooming during continuous shooting with electronic shutter may cause changes in exposure even at the same f/number.
*1: For shooting RAW images in [High-speed continuous +], 13-bit A/D conversion will apply regardless of the mode (A, B, or C).
*2: With Anti-flicker shooting, max. continuous shooting speed may drop to approx 6.2 fps (with electronic 1st curtain shutter) or approx. 4.9 fps (with mechanical shutter).
* For Dual Pixel RAW shooting, Low-speed continuous shooting will apply.
|Still photo file size / Number of possible shots / Maximum burst for continuous shooting||
Still Shooting with Mechanical Shutter or electronic 1st-curtain shutter, shot at approx. 12 fps
*²: The number of shots available and maximum burst (CFexpress card) apply to a 325 GB CFexpress card conforming to Canon testing standards.
*³: Available when [HDR PQ] for HDR shooting is set to [Enable].
*: When [HDR PQ] for HDR shooting is set to [Disable].
*: With mechanical shutter or electronic 1st-curtain shutter, shot at approx. 12 fps.
* File size, number of possible shots, and maximum burst vary depending on shooting conditions (including 1.6x crop/aspect ratio, subject, memory card brand, ISO speed, Picture Style, and Custom Function).
|HDR PQ Shooting||
Disable / Enable
|HDR PQ Shooting - Still||
|Focusing||Dual Pixel CMOS AF|
|Exposure Compensation||+-3 stops in 1/3- or 1/2-stop increments|
|Canon Log||Provided (Off / Canon Log 3)|
|Video Recording Size and Frame Rates||Please Click here for full specifications|
|Recording Times||Please Click here for full specifications|
TFT color, liquid-crystal monitor
3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)
Approx. 2.1 million dots
Approx. 100% vertically/horizontally
Manually adjustable to one of seven brightness levels
Clear View LCD II
12 (English, German, Spanish, French, Portuguese, Italian, Ukraine, Russian, Polish, Simplified Chinese, Korean, Japanese)
The white areas with no image data will blink.
Brightness and RGB
The Quick Control screen is accessed by pressing the Quick Control button during still photo shooting.
Except protected images
Compliant to DPOF Version 1.1
DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n/a/ac)
|Transition Frequency (Central Frequency)||2.4 GHz band
Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels
5 GHz band Frequency: 5180 to 5825 MHz
Channels: 36 to 165 channels
(1)Camera access point mode
|Communication with a Smartphone||
Images can be viewed, controlled, and received using a smartphone.
Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications.
Images can be sent to a smartphone.
|Remote Operation Using EOS Utility||
The camera can be controlled via Wi-Fi® using EOS Utility.
|Print from Wi-Fi® Printers||
|Send Images to a Web Service||
Still photos (RAW, C-RAW, HEIF, and JPEG) and movies (MP4) can be uploaded to image.canon server album.
With the image.canon server, images can be sent to social media or a photo album link can be sent (by the image.canon specifications).
Bluetooth Specification Version 5.0 compliant (Bluetooth low energy technology)
22 Custom Functions are settable.
|My Menu Registration||
Equivalent to Hi-Speed USB (USB 3.1 Gen 2)
|Video Out Terminal||
HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible
|Clean HDMI output||
|Microphone Input Terminal||
3.5mm diameter stereo mini jack
3.5mm diameter stereo mini jack
Automatic battery check when the power switch is turned ON.
Approx. 0.4 sec.
|Dimensions (W x H x D)||
Approx. 5.6 x 4.0 x 4.4 in. / 142 x 101 x 111mm
Approx. 1.7 lbs. / 770g (including battery, CFexpress card; without body cap)
Approx. 1.5 lbs. / 680g (body only; without battery, card or body cap)
|Working Temperature Range||
32-104 F / 0-+40C
85% or less
CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.
This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.
In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.
This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:
- Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
- If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
- If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
- If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
- Any internal modification to product hardware or firmware;
- Any applicable fee for Maintenance of the Equipment;
- If the Equipment has had its serial number or dating altered or removed.
This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.
NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
CANON U.S.A., INC
This service supports both standard and high dynamic range (HDR) workflows, and ensures your device meets industry standard specifications (SMPTE, DCI, and ITU).*
What to Expect
Our Imaging Science Foundation (ISF) certified professionals will travel to your site to ensure that any calibration is tailored specifically to your viewing environment. During a calibration session, several key image quality elements will be measured including: white point, grayscale, primary and secondary color chromaticity, luminance and gamma.
For added flexibility, our team can perform calibrations on virtually any type of display technology. Whether it be a consumer grade PC monitor or professional reference display, our service helps ensure your panel is operating to the best of its ability.
Additionally, to remove any ambiguity of your display’s performance, clients will also be provided with detailed pre and post calibration reports.
Canon’s Color Calibration Service offers one-time calibrations, recurring service contracts, and customized training. For more information or to request a free consultation, please fill out the form below.
Request a quote
SUPPLIES & ACCESSORIES
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