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SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camera
Image Processor
DIGIC X
Recording Media
CFexpress card
  • Type B: Card slot

SD card
  • SD card speed class-compatible.
  • Compatible with UHS-II
  • Eye-Fi cards and Multimedia cards (MMC) are not supported.
Compatible Lenses
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount
Canon RF mount
Type
CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels
Approx. 45.0 megapixels
Sensor Size
Approx. 36.0 x 24.0 mm
Pixel Size
Approx. 4.40 micro square
Total Pixels
Approx. 47.1 megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indi-cated on the screen) or manually (taking about approx. 8 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS Canon Digital Professional Software (v. 4.14 and higher) to automatically erase the dust spots.
    • Not available with EF-S lenses, in cropped shooting or multi-exposure shooting.
  3. Manual cleaning (by hand)
Recording Format Compliant to Design rule for Camera File system 2.0 and Exif 2.3*.
*Supports time difference information in Exif 2.31.
Image Format JPEG, HEIF, RAW (CR3, 14 bit RAW format), C-RAW (Canon original); Movies: ALL-I, IPB, RAW
HDR Mode-Continuous Shooting (1) 1 shot only
(2) Continuously
(3) Multiple Exposure
Advanced shooting operations (1) Focus Bracketing (2) Interval Timer
(3) Bulb Timer
(4) Multi-Shot NR
File Size 3:2 Aspect Ratio
Large/RAW/C-RAW: 8192 x 5464
Medium: 5808 x 3872
Small 1: 4176 x 2784
Small 2: 2400 x 1600
1.6x (Crop)*
Large/RAW/C-RAW: 5088 x 3392
Small 2: 2400 x 1600
4:3 Aspect Ratio
Large: 7280 x 5464
Medium: 5152 x 3872
Small 1: 3712 x 2784
Small 2: 2112 x 1600
RAW/C-RAW: 8192 x 5464
16:9 Aspect Ratio
Large: 8192 x 4608
Medium: 5808 x 3264
Small 1: 4176 x 2344
Small 2: 2400 x 1344
RAW/C-RAW: 8192 x 5464
1:1 Aspect Ratio
Large: 5456 x 5456
Medium: 3872 x 3872
Small 1: 2784 x 2784
Small 2: 1600 x 1600
RAW/C-RAW: 8192 x 5464

  • Values for Recording Pixels are rounded to the nearest 100,000 or 10,000.
  • For RAW and JPEG images, information outside the cropping area is not retained.
  • JPEG images are generated in the set aspect ratio.
  • RAW images are generated in [3:2], and the set aspect ratio is appended.
* Indicate an inexact proportion.
File Numbering
The following file numbers can be set:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
*When manually resetting the file number, folders can also be renamed.
RAW + JPEG / HEIF Simultaneous Recording
Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Scene Intelligent Auto, [Auto] will be set automatically.
    • [Standard] is the default setting for [User Def. 1-3].
Settings
  1. Auto (Ambience priority/White priority)
  2. Day Light
  3. Shade
  4. Cloudy*
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings.
White Balance Shift
Blue/amber bias: +-9 levels
Magenta/green bias: +-9 levels
Corrected in reference to the current WB mode's color temperature.
Type
OLED color electronic viewfinder; approx. 5.76 million dots resolution
Coverage
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).
Magnification / Angle of View
Approx. 0.76x / Approx. 35.5 degrees (with 50mm lens at infinity, -1 m -1)
Eye Point
Approx. 23mm (at -1 m -1 from the eyepiece lens end)
Dioptric Adjustment Range
Approx. -4.0 to + 2.0 m -1 (dpt)
Viewfinder Information
  1. Maximum burst
  2. Possible shots/Sec. until self-timer shoots
  3. Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
  4. Shooting mode
  5. AF method
  6. AF operation
  7. Image quality
  8. Card
  9. Drive mode
  10. Metering mode
  11. No. of remaining shots for focus bracketing, multiple exposures, or interval timer
  12. Electronic level
  13. Movie recording time available
  14. Battery level
  15. Image Stabilizer (IS mode)
  16. Histogram (Brightness/RGB)
  17. Quick Control button
  18. Anti-flicker shooting
  19. White balance/White balance correction
  20. Picture style
  21. Auto Lighting Optimizer
  22. Still photo cropping / Aspect ratio
  23. AF point (1-point AF)
  24. AEB/FEB
  25. View Assist
  26. HDR PQ
  27. Flash ready / FE lock / High-speed sync
  28. Electronic shutter
  29. Touch shutter / Create folder
  30. AE lock
  31. Shutter speed / Multi-function lock warning
  32. Aperture value
  33. Wi-Fi function
  34. Wi-F signal strength
  35. Bluetooth function
  36. Exposure simulation
  37. Magnify button
  38. ISO speed
  39. Highlight tone priority
  40. Exposure compensation
  41. Exposure level indicator
Focus Method
Dual Pixel CMOS AF II
Number of AF zones available for Automatic Selection
AF area: Horizontal: Approx. 100% x Vertical: Approx. 100%
Stills: Max. 1053 zones (39 x 27)
Movies: Max. 819 zones (39 x21)
AF Working Range
EV -6 to 20 (f/1.2 lens*, center AF point, One-Shot AF, at 73F/23C, ISO 100)
* Except RF lenses with a Defocus Smoothing (DS) coating.
AF Methods
AF Method
Face+Tracking AF
Spot AF
1-point AF
Expand AF Area
(Above, below, left and right/Around)
Zone AF
Large Zone AF (Vertical/Horizontal)
Subject to Detect People, Animals, No Priority
* Available with [AF method] set to Face+Tracking, Zone AF, or Large Zone AF (vertical/horizontal)
Metering Modes
Real-time metering with image sensor (384 [24x16 zone metering])
  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 6.1% of the area at the center of the screen)
  3. Spot metering (approx. 3.1% of the area at the center of the screen)
  4. Center-weighted average metering
Metering Range
EV -3 - 20 (at 73F/23C, ISO 100) (Still Photo Shooting)
Exposure Control Modes
  1. Scene Intelligent Auto
  2. Flexible-priority AE (Fv)
  3. Program AE (P)
  4. Shutter-priority AE (Safety shift possible) (Tv)
  5. Aperture-priority AE (Safety shift possible) (Av)
  6. Manual exposure (M)
  7. Bulb
  8. Custom shooting mode C1, C2, C3
ISO Speed Range

Available ISO speeds; user-set

NormalISO 100-51200 (1/3- or 1-stop increments)
ExpandedL: equivalent to ISO 50, H: 102400
  • For [Highlight tone priority], the minimum ISO speed limit will be ISO 200 to 51200.
  • Expanded ISO cannot be set for HDR mode or during HDR PQ shooting.

User-defined ISO range - still photo shooting

ISO Speed RangeISO Speed
MinimumL (50)-51200 (in 1-stop increments)
MaximumISO 100-H (102400) (in 1-stop increments)

* Expanded ISO speeds are noted as being "equivalent" to these speeds.

User-defined Auto ISO range - still photo shooting

Auto RangeISO Speed
MinimumISO 100-25600 (in 1-stop increments)
MaximumISO 200-51200 (in 1-stop increments)

ISO Auto details in still photo shooting

Shooting ModeNo FlashUsing Flash
AutoISO 100-12800ISO 100-1600* 3
P ISO 100* 1* 2-51200* 2 ISO 100* 1* 2-6400* 2* 4
TV
AV
M
B ISO 400* 3

* 1 ISO 200 when [Highlight tone priority] is set to [Enable] or [Enhanced].
* 2 Varies depending on [Maximum] and [Minimum] of [Auto range].
* 3 If outside the setting range, changed to the value most close to ISO 400.
* 4ISO 1600 when using a lens that is not compatible with "Variable control of maximum ISO Auto limit for E-TTL".

Exposure Compensation
Manual±3 stops in 1/3- or 1/2-stop increments
AEB±3 stops in 1/3- or 1/2-stop increments
AE Lock
  1. Auto AE lock
    • The metering mode for AE lock after focus can be customized.
  2. User-applied AE lock
    • In the Fv, P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type
  1. Mechanical
  2. Electronic 1st-Curtain
  3. Electronic Shutter (1st and 2nd curtain - silent*)
*Cannot be used in conjunction with the following functions: flash photography, HDR shooting, multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High].
* A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated.
* In electronic shutter shooting under conditions such as flash firing by other cameras or with fluores-cent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
Shutter Speeds
When [Mechanical] or [Elec. 1st- curtain] is set: 1/8000-30 sec, bulb
When [Electronic] is set: 1/8000-0.5 sec.
X-sync Speed
Mechanical Shutter: 1/200 sec.
Elec. 1st-curtain: 1/250 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Shutter Lag Time
FlashMechanical ShutterElectronic 1st CurtainElectronic shutter
Shutter-release time lag *Measured with shutter button pressed fully from half-pressed position

Not used Approx. 81 msApprox. 50 msApprox. 50 ms
Used N/AN/A-
Still Photo IS
Optical IS with RF and EF lenses equipped with Image Stabilization.
  • Always on
  • Only for shot
Video IS
A narrower angle of view is used when digital image stabilization is selected in the menu. This is equivalent to approx. 1.1x longer focal length when Electronic Image Stabilization mode (Standard) is selected. Also, this is equivalent to approx. 1.43x longer focal length when Electronic Image Stabilization mode (High) is selected.
E-TTL balance
Ambience priority, standard, flash priority
Compatible E-TTL Speedlites
Canon EX- and EL-series Speedlites
E-TTL II Flash Meterings
  1. Evaluative (Face Priority)
  2. Evaluative
  3. Average
Slow Sync (P/Av modes)
  1. 1/250* - 30 sec., auto
  2. 1/250* - 1/60 sec., auto
  3. 1/250* sec. (fixed)
* Electronic 1st curtain shutter only
* With mechanical shutter 1/200 sec.
Flash Function Menu
Provided for EX- and EL-series Speedlites
Flash Exposure Compensation
+-3 stops in 1/3- or 1/2-stop increments
Continuous flash control
  1. E-TTL each shot
  2. E-TTL 1st shot
Drive Modes and Continuous Shooting Speed
Drive ModesIcon DisplayMechanical ShutterElectronic 1st curtainElectronic shutter
Single ShootingYesYesYes
High-speed
Continuous +
shooting*¹
Green*²Approx. 12 shots/sec.Approx. 20 shots/sec
WhiteApprox. 9.2 shots/sec.
White (Blinking)Approx. 6.8 shots/sec.
High-speed
Continuous shooting
Green*²Approx. 6.0 shots/sec.Approx. 8.0 shots/sec.
WhiteApprox. 5.1 shots/sec.Approx. 6.0 shots/sec.
White (Blinking)Approx. 3.9 shots/sec.Approx. 4.9 shots/sec.
Low-speed
Continuous Shooting
Green*²Approx. 3.0 shots/sec.
White
White (Blinking)
Self-timer:10 sec / remote controlYes
Self-timer:2 sec / remote controlYes
* Automatically switches among modes Green, White, and White (Blinking).
* Continuous shooting speed is lower under certain shooting and measurement conditions: shutter speed, aperture value,subject conditions, brightness, type of lens, timing when internal memory becomes full (temporarily disables shooting)
- Mechanical / electronic 1st curtain: use of flash, anti-flicker shooting: Enable, Dual Pixel RAW shooting- Enable, type of battery, battery level, temperature, use of a battery grip, use of WFT, use of built-in Wi-Fi.
- Electronic shutter: State of aperture in continuous shooting
* With Certain lenses, zooming during continuous shooting with electronic shutter may cause changes in exposure even at the same f/number.
*1: For shooting RAW images in [High-speed continuous +], 13-bit A/D conversion will apply regardless of the mode (A, B, or C).
*2: With Anti-flicker shooting, max. continuous shooting speed may drop to approx 6.2 fps (with electronic 1st curtain shutter) or approx. 4.9 fps (with mechanical shutter).
* For Dual Pixel RAW shooting, Low-speed continuous shooting will apply.
Still photo file size / Number of possible shots / Maximum burst for continuous shooting
Still Shooting with Mechanical Shutter or electronic 1st-curtain shutter, shot at approx. 12 fps
Image
Quality
Maxiumum Burst [Approx.]
SD Card (UHS-I)SD Card
[High-speed]
(UHS-II)
CFexpress Card
JPEG* 4L (fine)190350350
HEIF*³L (fine)190280280
RAW* 4RAW6687180
C-RAW130260260
RAW+JPEG* 4RAW +
L (fine)
6479160
C-RAW +
L (fine)
100130240
RAW+HEIF*³RAW +
L (fine)
617490
C-RAW +
L (fine)
110140140

With Electronic shutter, shot at approx. 20 fps
Image
Quality
Maxiumum Burst
CFexpress Card
JPEG* 4L (fine)170
RAW* 4RAW83
C-RAW130
RAW+JPEG* 4RAW + L (fine)84
C-RAW + L (fine)150
*¹: The number of possible shots and maximum burst (SD card) apply to a 32 GB SD card based on Canon testing standards.
*²: The number of shots available and maximum burst (CFexpress card) apply to a 325 GB CFexpress card conforming to Canon testing standards.
*³: Available when [HDR PQ] for HDR shooting is set to [Enable].
*: When [HDR PQ] for HDR shooting is set to [Disable].
*: With mechanical shutter or electronic 1st-curtain shutter, shot at approx. 12 fps.
* File size, number of possible shots, and maximum burst vary depending on shooting conditions (including 1.6x crop/aspect ratio, subject, memory card brand, ISO speed, Picture Style, and Custom Function).
HDR PQ Shooting
Disable / Enable
HDR PQ Shooting - Still
Recording formatBit depthColor sampling methodHDR specification
HEIF10 bitYCbCr 4:2:2ITU-R BT.2100 (PQ)
Focusing Dual Pixel CMOS AF
Exposure Compensation +-3 stops in 1/3- or 1/2-stop increments
Canon Log Provided (Off / Canon Log 3)
Video Recording Size and Frame Rates Please Click here for full specifications
Recording Times Please Click here for full specifications
Type
TFT color, liquid-crystal monitor
Monitor Size
3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)
Dots
Approx. 2.1 million dots
Coverage
Approx. 100% vertically/horizontally
Brightness Control
Manually adjustable to one of seven brightness levels
Coating
Clear View LCD II
  • Anti-smudge coating applied.
  • Anti-reflection coating not applied.
Interface Languages
12 (English, German, Spanish, French, Portuguese, Italian, Ukraine, Russian, Polish, Simplified Chinese, Korean, Japanese)
Display Format
ItemStill PhotoMovie
-
Magnify zoom display1.5x-10x (5 levels) -
AF point displayYes-
Grid displayOff / 3x3 / 6x4 / 3x3+diag -
RatingOFF / 1 to 5 Stars
Select images / Select range / All images in folder / All images on card /
All found images
Image SearchSearch conditions
Rating / Date / Folder / Protect / Type of file
ProtectSelect images / Select range / All images in folder / Unprotect all images in folder / All images on card /
Unprotect all images on card /All found images
In-camera RAW image processing Supported-
Resizing Supported-
Cropping Supported-
Highlight Alert
The white areas with no image data will blink.
Histogram
Brightness and RGB
Function
The Quick Control screen is accessed by pressing the Quick Control button during still photo shooting.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in a folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase

Except protected images

  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Not supported
DPOF
Compliant to DPOF Version 1.1
Standards Compliance
IEEE 802.11a/ac/b/g/n
Transmission Method
DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n/a/ac)
Transition Frequency (Central Frequency) 2.4 GHz band
Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels

5 GHz band Frequency: 5180 to 5825 MHz

Channels: 36 to 165 channels
Connection Method
(1)Camera access point mode
(2)Infrastructure mode
Security
Connection MethodAuthenticationEncryption
EncryptionKey Format and Length
Camera Access PointWPA2-PSKAES ASCII 8 characters
OpenDisable
InfrastructureOpenWEP Hexadecimal 10 digits
Hexadecimal 26 digits
ASCII 5 characters
ASCII 13 characters
Disable
Shared keyWEPSame as WEP above
WPA-PSKTKIP
AES
Hexadecimal 64 digits
ASCII 8-63 characters
WPA2-PSK
Communication with a Smartphone
Images can be viewed, controlled, and received using a smartphone.
Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications.
Images can be sent to a smartphone.
Remote Operation Using EOS Utility
The camera can be controlled via Wi-Fi® using EOS Utility.
Print from Wi-Fi® Printers
Not supported.
Send Images to a Web Service
Still photos (RAW, C-RAW, HEIF, and JPEG) and movies (MP4) can be uploaded to image.canon server album.
With the image.canon server, images can be sent to social media or a photo album link can be sent (by the image.canon specifications).
Standards Compliance
Bluetooth Specification Version 5.0 compliant (Bluetooth low energy technology)
Transmission Method
GFSK modulation
Custom Functions
22 Custom Functions are settable.
Custom Controls

Customizable Buttons

Shutter button
Movie button
MODE button
AF-ON button
AE lock button
AF point button
Depth of field preview button
Lens AF stop button
Multi-function button
LCD panel illumination button
Set button
Multi-controller


Customizable Dials

Main dial
Quick control dial 1 and 2
Control ring
My Menu Registration
  • Up to six top-tier menu items and Custom Functions can be registered.
  • Up to five My Menu tabs can be added.
My Menu tab overall operations
  • Adding a tab
  • Deleting tabs in a batch
  • Deleting all tab items
  • Setting the menu display
My Menu tab detailed operations
  • Selecting a registered item
  • Sorting registered items
  • Deleting selected registered items
  • Deleting registered items in a batch
  • Deleting tabs
  • Changing a tab name (16 ASCII characters)
USB Terminal

Equivalent to Hi-Speed USB (USB 3.1 Gen 2)

  • For PC communication
  • Terminal type: USB Type-C
  • Shared with terminal for in-camera charging with USB Power Adapter PD-E1.
  • In-camera Charging: Equivalent to USB type-C (5 V/1.5 A), but use should be restricted to USB Power Adapter PD-E1.
  • Video Output (UVC).
  • Canon App(s) for iPhone
  • PTP connection/GP-E2
Video Out Terminal

HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible

  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Clean HDMI output
Provided
Microphone Input Terminal
3.5mm diameter stereo mini jack
Headphone Terminal
3.5mm diameter stereo mini jack
Battery
LP-E6NH/LP-E6N/LP-E6*
  • With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible.
  • With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible.
* LP-E6 is automatically recognized as Mode C - Blinking White Drive mode regardless of capacity.
Battery Check

Automatic battery check when the power switch is turned ON.
Displayed in 6 levels on top LCD panel.

  • Battery level can be checked on the LCD panel and in the viewfinder.
    Battery Info display in Set-up Menu:
  • Type of power source used.
  • Remaining capacity (percentage of battery charge remaining).
  • Recharge performance: (3-level display of battery's ability to hold a charge)
Start-up Time
Approx. 0.4 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D)
Approx. 5.6 x 4.0 x 4.4 in. / 142 x 101 x 111mm
  • Based on CIPA standards.
Weight
Approx. 1.7 lbs. / 770g (including battery, CFexpress card; without body cap)
Approx. 1.5 lbs. / 680g (body only; without battery, card or body cap)
Working Temperature Range
32-104 F / 0-+40C
Working Humidity
85% or less

CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
 

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.

 

This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

 

 

In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

  1. Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
  2. If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
  4. If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
  5. Any internal modification to product hardware or firmware;
  6. Any applicable fee for Maintenance of the Equipment;
  7. If the Equipment has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CANON U.S.A., INC

Title For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras
Advisory Type
Date 07.27.22
Title Firmware Notice: EOS R5 C: Firmware Version 1.0.1.1
Advisory Type
Date 04.26.22

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