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EOS R50 V
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File Name
EOS R50 V Advanced User Guide
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Picture Style Editor Instruction Manual
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EOS Utility Instruction Manual
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EOS VR Utility Instruction Manual
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VR Recording Guide
Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.
Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.
The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.
1. Compatibility list available on Canon Developer Community website
SETUP & TROUBLESHOOTING
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PRODUCT INFO
| Tech. Specs. Detailed PDF | View Full Details of Technical Specifications |
| Type | Digital interchangeable lens mirrorless camera |
| Image Processor | DIGIC X |
| Recording Media | (One) SD card slot Compatible with UHS-II/UHS-I/UHS speed class/SD speed class Eye-Fi cards and Multimedia cards (MMC) are not supported. |
| Compatible Lenses | Canon RF lenes (including RF-S lenses) Canon RF-S3.9mm F3.5 STM Dual Fisheye lens and RF-S7.8mm F4 STM Dual lens * When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses) |
| Lens Mount | Canon RF mount |
| Type | APS-C CMOS sensor (compatible with Dual Pixel CMOS AF) |
| Effective Pixels | Approx. 24.0 megapixels |
| Aspect Ratio | 3:2 (Horizontal: Vertical) |
| Color Filter System | RGB primary color filters |
| Low Pass Filter | Installed in front of the image sensor, non-detachable |
| Dust Deletion Feature | Self Cleaning Sensor Unit not provided. Manual cleaning (by hand) not supported. Dust Delete Data acquisition and appending The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images. The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots. Not available during focus bracket shooting. |
| Recording Format | Compliant to Design rule for Camera File system 2.0 and Exif 2.31* *Supports time offset information |
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| Image Format | JPEG (.JPG), HEIF (.HIF), RAW, C-RAW (.CR3) Movies: XF-HEVC S YCC422 10 bit XF-HEVC S YCC420 10 bit XF-AVC S YCC422 10 bit XF-AVC S YCC420 8 bit *1: When a movie is recorded with [Add CP file: On] set when [Custom Picture] is active, a .CPF file will be created. |
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| Still image resolution | RAW, C-RAW -- 24.0 MP (6000 x 4000) Large (L) -- 24.0 MP (6000 x 4000) Medium (M) -- Approx. 10.6 MP (3984 x 2656) S1 -- Approx. 5.9 MP (2976 x 1984) S2 -- Approx. 3.8 MP (2400 x 1600) |
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| File Size |
*1: Number of shots using a 128 GB card that conforms to Canon testing standards. *2: With HDR PQ disabled *3: With HDR PQ enabled * File sizes are determined based on Canon testing standards. * FIle size varies by shooting conditions (such as aspect ratio, subject, ISO speed, Picture Style, and Custom Functions. |
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| Maximum Burst |
*1: Number of shots using a 128 GB UHS-II card that conforms to Canon testing standards. *2: With HDR PQ disabled *3: With HDR PQ enabled * Maximum burst as measured under conditions conforming to Canon testing standards (One- Shot AF mode, High-speed continuous shooting +, ISO 100, Standard Picture Style, and Room temperature: 23°C / 73°F). File size varies by shooting conditions (such as still photo aspect ratio, subject, ISO speed, Picture Style, and Custom Functions). Number of shots available and maximum burst varies depending on shooting conditions (including still photo aspect ratio, subject, memory card brand, ISO speed, Picture Style, and Custom Functions) |
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| File Numbering | The following file numbers can be set: 1. File numbering methods a. Continuous numbering i. The numbering of captured images continues even after you replace the card. b. Auto reset i. When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card. 2. Manual reset a. Resets the file number to 0001, and creates a new folder automatically. * When manually resetting the file number, folders can also be renamed. |
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| RAW + JPEG / HEIF Simultaneous Recording | Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Color Space (sill images) | sRGB (HDR PQ images BT.2020) |
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| Picture Style | (Set via Color Mode menu or Color Mode button) (1) Auto (2) Standard (3) Portrait (4) Landscape (5) Fine Detail (6) Neutral (7) Faithful (8) Monochrome (9) User Defined 13 * Picture Style files can be registered to user-defined settings 13. |
| Settings | (1) Auto (Ambience priority/White priority) (2) Daylight (3) Shade (4) Cloudy*1 (5) Tungsten light (6) White fluorescent light (7) Flash*2 (8) Manual (9) Color temperature 1 (10) Color temperature 2 Approx. 2500K-10000K* (11) Color temperature 2 Set in 100K increments (12) Color temperature 4 *1: Effective also in twilight and sunset. *2: With an EX / EL-series Speedlite having the color temperature information transmission feature, the color temperature setting changes to match the color temperature when the flash is fired. Set to approx. 6000 K if the flash unit does not have the color temperature communication feature. * Can also be changed during movie recording when Creative (Movie) Zone is set. * Color temperature 14 can be switched with [Customize buttons for shooting: Switch color temperature] |
| Auto White Balance | Option between ambience priority and white priority settings, using SET button |
| White Balance Shift | Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels Shifted from the color temperatue of the current WB mode. Blue/amber and magenta/green shift can be set at the same time. (WB Bracketing not supported) |
| Focus Method | Dual Pixel CMOS AF |
| Number of AF zones available for Automatic Selection | AF area: Horizontal: Approx. 100% x Vertical: Approx. 100% (100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used) Stills: Max. 651 zones (31 x 21) Movies: Max. 527 zones (31 x17) |
| Selectable Positions for AF Point | AF area: Horizontal: Approx. 90% x Vertical: Approx. 100% Stills: Max. 4503 positions (79 x 57) Movies: Max 3713 positions (79 x 47) |
| Focusing brightness range (still photo shooting) | EV -5.0 to 20 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, and ISO 100) * Except RF lenses with a Defocus Smoothing (DS) coating. |
| Focusing brightness range (movie recording) | EV -2.5 to 20 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, ISO 100, and
29.97 / 25.00 fps.) * Except RF lenses with a Defocus Smoothing (DS) coating. |
| Available AF Areas (still images and movies) | Spot AF 1-point AF Expand AF area: Above/below/left/right Expand AF area: Around Flexible Zone AF 1 Flexible Zone AF 2 Flexible Zone AF 3 Whole area AF |
| Available Subject Detection (still images and movies) | Auto People Animals (dogs / cats / birds/ horses) Vehicles (motorsports cars / motorcycles / airplanes / trains) * Certain types of animals or vehicles may not be detected, depending on shape and appearance |
| Eye Detection | Auto: Selects the eye closer to the camera (as detected from the angle of the face). At the same distance from the camera, selects the eye closer to the center of the AF area. Left/right eye detection: Supported (refers to subject's left/right eye) |
| Available Functions | Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials | ||||||||||||||||||||||||||||||||||||||||||||||
| Customize Buttons Customizable Dials/Control Ring |
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| My Menu Registration | Up to six top-tier menu items and Custom Functions can be registered. Up to five My Menu tabs can be added.
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| Metering Modes | Real-time metering from CMOS image sensor (384 [24x16] metering zones) (1) Evaluative metering (AF point-linked) (2) Partial metering (approx. 5.8% of the area at the center of the screen) (3) Spot metering (approx. 2.9% of the area at the center of the screen) (4) Center-weighted average metering * Movie recording: Evaluative metering only |
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| Metering Range | Still Photo Shooting: EV -5 to 20 Movie Recording: EV -2.5 to 20 (4K) / EV -3.0 to 20 (Full HD) |
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| Exposure Modes | Still photo shooting: Full Auto (A+), P, Tv, Av, M Self-portrait, Portrait, Smooth skin, Panoramic shot, Food, Handheld Night Scene Movie recording: Movie auto exposure, Shutter-priority (Tv), Aperture-priority (Av), Movie Manual exposure |
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| ISO Speed Range | Manually Set
Expanded ISO speeds cannot be set in HDR mode or for HDR shooting (HDR PQ). ISO Auto setting range for still photo shooting: User-set Auto ISO maximum: 400 32000 ISO Auto details for still photo shooting
*1: ISO 200 minimum when set to [Highlight tone priority: Enable/Enhanced]. *2: Varies depending on the [Max for Auto] settings. *3: If outside the setting range, changed to the value closest to ISO 400. *4: When using the built-in flash. ISO 1600 when using an external flash unit. |
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| Exposure Compensation |
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| AE Lock | (1) Automatic AE lock In One-Shot AF mode, AE is locked as soon as subjects are in focus. (2) User-applied AE lock By using the AE Lock button in P, Tv, Av, and M mode. Toggling: Press again to cancel and once more to refresh. Enabled in all metering modes. |
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| Type | Electronically controlled focal-plane shutter. Rolling shutter, using the image sensor. (1) Electronic first curtain (2) Electronic shutter * When set to [Electronic], the camera makes no mechanical shutter sound. (An electronic shutter sound can be configured in [Beep] and [Volume: Shutter volume]). Note that the camera may make sounds other than the shutter release sound, such as sounds for aperture adjustment or the lens focus drive, or beeps. Moreover, using long exposure noise reduction with shutter speeds of 1 sec. or longer involves a mechanical second-curtain shutter, which produces a mechanical sound. * Bands of light may be displayed and captured images may be affected by light and dark banding when shooting under fluorescent lighting or other flickering light sources with the camera set to [Anti-flicker shoot.: Disable]. |
| Shutter Speeds | Electronic 1st-curtain shutter: 1/4000th sec 30 seconds, in 1/3-step increments Electronic shutter: 1/8000th sec 30 seconds, in 1/3-step increments |
| X-sync Speed | Elec. 1st-curtain: 1/250 sec. (flash not possible with Electronic shutter) |
| Shutter Release | Soft-touch electromagnetic release |
| Self Timer | 10-sec. delay, 2-sec. delay, Continuous |
| Still Photo IS | In-body IS not provided. (lens optical Image Stabilization supported) |
| E-TTL flash metering | Evaluative (Face Priority) / Evaluative / Average |
| Accessory Shoe | Canon Multi-function accessory shoe Optional Canon AD-E1 adapter required for conventional shoe-mount flashes and accessories No traditional flash contacts on accessory shoe |
| E-TTL balance | Ambience priority, standard, flash priority |
| Flash Exposure Compensation | ±3 stops (in 1/3-stop increments) |
| Continuous flash control | E-TTL each shot / E-TTL 1st shot |
| Drive Modes and Continuous Shooting Speed (all maximum Drive speeds approximate) |
*1: AE, flash metering, and WB do not change after the first shot in flash photography. *2: Slower maximum continuous shooting speed when set to Servo AF with lenses other than those in the lens list attached. For details on lenses that support the indicated continuous shooting speed, refer to the separate lens list. * With electronic first-curtain, maximum continuous shooting speed is (or may be) reduced in flash photography or anti-flicker shooting. * With certain lenses, zooming during continuous shooting with electronic shutter may cause changes in exposure even at the same f/number. Refer to the separate lens list for the applicable lenses. (Note that even with a zoom lens that is not listed in the list may result in exposure changes or flickering if sudden zooming is performed.) |
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| Still-image HDR shooting | HDR PQ (HEIF images) HDR mode (final image composited from three initial images) HDR PQ and HDR can be combined Disable / Enable * Can be used in conjunction with Auto Lighting Optimizer. |
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| Still Photo HDR PQ |
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| Movie HDR PQ | According to setting of movie recording format * Cannot be set for XF-AVC S YCC420 8 bit |
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| Continuous HDR Shooting (still images) | 1 shot only / Every shot (HDR mode shooting only) |
| Video resolution | 4K (UHD only; 3840 x 2160 (16:9) oversampled from 6K recording 4K Crop (3840 x 2160; not oversampled) Full HD (1920 x 1080) |
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| RAW video recording | Not Available | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Video compression | LongGOP (equivalent to IPB); Intra (= All-I) for Time Lapse video recording | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Video Gamma, Color Space options (in CP/Custom Picture menu) | Canon 709 Canon Log 3 PQ (HDR PQ; BT.2020 HLG (BT.2020) BT.709 Standard |
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| Vertical video recording | Available (video shooting info display can be rotated, for shooting & playback) Vertical tripod socket on grip side of camera Auto Level display available during video recording |
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| Audio recording | Built-in microphone; separate Left & Right Stereo inputs Noise detection microphone (for AF focus drive noise, white/floor noise) 16-bit/2 CH or 24-bit/4 CH recording possible (2 channel for built-in mic) 48 kHz sampling frequency 3.5mm stereo mini-jack (3-pin) for external mics Digital mic input at Multi-function Shoe (Canon DM-E1D Stereo MIcrophone, etc.) Auto or Manual sound recording levels (64 manual levels available) 3.5mm Headphone terminal (stereo mini-jack) |
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| File Format | Normal Movies
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| Estimated Recording time, Movie Bit Rate and File Size for 4K (Up to 29.97) |
* Video bit rate indicates video only; audio and metadata are not included. * When [Audio format: AAC / 16bit / 2CH] is set. * Movie recording stops when the maximum recording time per movie is reached. |
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| Estimated Recording time, Movie Bit Rate and File Size for 4K Crop (50.00/59.94 fps) |
* Video bit rate indicates video only; audio and metadata are not included. * When [Audio format: AAC / 16bit / 2CH] is set. * Movie recording stops when the maximum recording time per movie is reached. |
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| Estimated Recording time, Movie Bit Rate and File Size for Full HD |
* Video bit rate indicates video only; audio and metadata are not included. * When [Audio format: AAC / 16bit / 2CH] is set. * Movie recording stops when the maximum recording time per movie is reached. |
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| Video AF | One Shot AF; Movie Servo AF available in AF Menu | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Exposure Compensation | ±3 stops (in 1/3-stop increments) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Time Code | Yes (Count up, Start time setting, Movie recording count, Movie play count, HDMI time code on/off, HDMI rec. command on/off, Drop frame enable/disable) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Movie Pre-recording | Not supported | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Special frame rates | High Frame Rate recording (FHD only) up to 119.98 fps S & F (Slow & Fast recording mode): 120p, 60p, 30p, 12p, 6p, 3p User-selectable playback speed: 23.98p, 29.97p, or 59.94p Full HD only Audio not recorded |
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| Time-lapse Movie Setting |
*1: Can be set in 1-sec. increments. *2: Can be set in 30-shot increments. *3: Can be set in 1-shot increments. |
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| Time-lapse Playback Frame Rate | 29.97 (set to NTSC); 25.00fps (set to PAL) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Type | TFT color, liquid-crystal monitor |
| Monitor Size | 3.0-inch (screen aspect ratio of 3:2) 2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height) |
| Dots | Approx. 1.04 million dots |
| Coverage | Approx. 100% vertically/horizontally |
| Brightness Control | Manually adjustable to one of seven brightness levels |
| Touch-screen Operation | Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified View; Volume Touch Sounds: 0 (silent) to 5 |
| Coating | Anti-smudge coating not provided. Anti-reflection coating not provided. |
| Interface Languages | 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese) |
| Display Format |
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| Highlight Alert | Blinking highlights during single image with info playback only cannot be user-enabled or disabled |
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| Histogram | Brightness / RGB | |||||||||||||||||||||||||||||||||
| Waveform monitor | Not available | |||||||||||||||||||||||||||||||||
| Function | The Quick Control screen can be accessed by pressing the Quick Control button during shooting, recording, or playback. |
| Quick Control Screen | The following settings can be set in the [Quick Ctrl screen] menu during movie
recording. Three options during video recording: Q1; Q2; Q3 Display position selectable in Q1 User-selectable in red Shooting Menu* When [Q]1 is set, [Lock disp. position: Enable/Disable], [Disp. position: Align right/Align left], and [Vertical position: Align top/Align bottom] in [Quick Ctrl disp position] are settable. |
| Protection | (1) Single image (select image) (2) Select range (3) All images in a folder (4) All images on card Image browsing and image search can be based on ratings. Ratings-based image selections also possible with DPP. (5) All found images (only during image search) |
| Erase | Except protected images (1) Select images to erase (2) Select range (3) All images in folder (4) All images on card (5) All found images (only during image search) |
| Compatible Printers | Not compatible with Direct printing / Pictbridge |
| DPOF | Compliant to DPOF Version 1.1 |
| Supporting Standards | Equivalent to IEEE 802.11b/g/n/a/ac Standards | |||||||||||||||||||||||||
| Transmission Method | DS-SS modulation (IEEE 802.11b) OFDM modulation - CSMA / CA (IEEE 802.11g/n/a/ac) |
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| Transition Frequency (Central Frequency) | 2.4 GHz band Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels 5.0 GHz band Frequency: 5180 to 5825 MHz Channels: 36 to 165 channels |
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| Connection Method | (1) Camera access point mode (2) Infrastructure mode |
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| Security |
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| Communication with a Smartphone | Images can be viewed, controlled, and received using a smartphone. Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications. Images can be sent to a smartphone. NFC connection: Not supported Supported images: JPEG, HEIF, RAW/C-RAW, MP4 video files Transcoding while sending: Size to send (original / reduced size); Quality to send (original / compressed) |
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| Remote Operation Using EOS Utility | The camera can be controlled via Wi-Fi® or USB, with Canon EOS Utility software installed in a compatible Mac or Windows computer. | |||||||||||||||||||||||||
| Print from Wi-Fi® Printers | Supported | |||||||||||||||||||||||||
| Send Images to a Web Service | image.canon: Video files (MP4) and JPEG, HEIF, RAW or C-RAW still images can be uploaded to image.canon servers. From image.canon, images can be sent to specific social media and 3rd-party cloud image services. |
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| Standards Compliance | Bluetooth Specification Version 4.2 compliant (Bluetooth Low Energy technology) |
| Transmission Method | GFSK modulation |
| Bluetooth Pairing | Smartphone up to 10 devices; BR-E1 remote controller 1 unit |
| USB Video Class (UVC) | Available * The camera is accessible to software (such as Zoom, MS Teams, Skype, etc.) on a computer once connected via USB |
| Live Switcher Mobile streaming | Available. * Connect devices (smartphone) to multiple cameras via Wi-Fi, the actual video to be streamed can be selected/switched using the app while streaming. Streaming is possible with YouTube, Facebook, etc. |
| HDMI Streaming | Available. * Connect devices (PC, external screen, video switcher) and the camera with an HDMI cable. Using apps such as OBS Studio, streaming is possible with Teams, Skype, YouTube, Facebook, etc. |
| Camera Connect streaming | Available. * Connect devices (smartphone) and the camera with Bluetooth, set up streaming, then stream via Wi-Fi. Streaming is possible with YouTube, Facebook, Twitch, etc. |
| USB Terminal | Equivalent to Super-Speed Plus USB (USB 3.2 Gen 2) For PC communication / smartphone communication (Live streaming not possible through USB) Terminal type: USB Type-C Shared with terminal for in-camera charging with USB Power Adapter PD-E1. |
| HDMI Out Terminal | HDMI micro OUT terminal (Type D) * HDMI CEC not supported * Images not displayed unless [For NTSC] or [For PAL] is set correctly for the TV video system |
| Clean HDMI Output | Provided |
| Microphone terminal | 3-Pin Microhpone IN |
| Headphone terminal | 3.5mm diameter stereo mini-plug |
| Remote Control terminal | Canon E3 type (single pin socket) |
| Battery | Canon LP-E17 battery pack Battery charger: Canon LC-E17 charger; supplied with camera With the AC Adapter AC-E6N + DC Coupler DR-E18, AC power is possible (AC Adapter Kit ACK-E18 can also be used). USB Power Adapter PD-E1 or PD-E2 supports in-camera charging of Battery Pack LP-E17 when the camera is turned off and can supply power when the camera is turned on. |
| Optional Battery Grip | Not supported |
| Battery Check | Automatic battery check with 4-level display when the power switch is turned ON. |
| Start-up Time | Approx. 0.4 sec. Based on CIPA testing standards. |
| Dimensions (W x H x D) | Approx. 4.7 x 2.9 x 1.8 in. / 119.3 x 73.7 x 45.2mm Based on CIPA standards. |
||||||
| Weight |
|
| Temperature Range | 32104°F / 040°C working range |
| Humidity Range | 85% or less working range |
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
ADDITIONAL SUPPORT
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