Canon Support for EOS R | Canon U.S.A., Inc.

EOS R


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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camera
Recording Media
SD/SDHC/SDXC memory cards
  • SD card speed class-compatible.
  • UHS-I and II supported.
  • Use of UHS-II microSDHC/SDXC cards with a microSD to SD adapter is not recommended. When using UHS-II supported cards, use SDHC/SDXC cards compatible with UHS-II.
  • Eye-Fi cards not supported.Multimedia cards (MMC) cannot be used.
Image Format
Approx. 36.0 x 24.0mm
Compatible Lenses
Canon RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount
Canon RF mount
Type
CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels
Approx. 30.3 Megapixels
Pixel Unit
Approx. 5.36 µm square
Total Pixels
Approx. 31.7 megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about 3.0 sec. as indicated on the screen) or manually (taking about 9.0 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.
    • Not available with EF-S lenses, in cropped shooting or when distortion correction is applied.
  3. Manual cleaning (by hand)
Recording Format
EXIF 2.3 (DCF2.0)
File Size
3:2 Aspect Ratio
Large/RAW/C-RAW: 6720 x 4480
Medium: 4464 x 2976
Small 1: 3360 x 2240
Small 2: 2400 x 1600

1.6x (Crop)
Large/RAW/C-RAW: 4176 x 2784
Small 2: 2400 x 1600

4:3 Aspect Ratio
Large/RAW/C-RAW: 5952 x 4480*
Medium: 3968 x 2976
Small 1: 2976 x 2240*
Small 2: 2112 x 1600*

16:9 Aspect Ratio*
Large/RAW/C-RAW: 6720 x 3776
Medium: 4464 x 2512
Small 1: 3360 x 1888
Small 2: 2400 x 1344

1:1 Aspect Ratio
Large/RAW/C-RAW: 4480 x 4480
Medium: 2976 x 2976
Small 1: 2240 x 2240
Small 2: 1600 x 1600
  • Values for Recording Pixels are rounded to the nearest 100,000 or 10,000.
  • For RAW and JPEG images, information outside the cropping area is not retained.
  • JPEG images are generated in the set aspect ratio.
  • RAW images are generated in [3:2], and the set aspect ratio is appended.
* Indicate an inexact proportion.
File Numbering
The following file numbers can be set:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
Possible
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Scene Intelligent Auto, [Auto] will be set automatically.
    • [Standard] is the default setting for [User Def. 1-3].
Settings
  1. Auto
  2. Day Light
  3. Shade
  4. Cloudy*
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings.
Color Temperature Compensation
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
Corrected in reference to the current WB mode's color temperature.
Type
OLED color electronic viewfinder
Coverage
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint).

Coverage
At approx. 23mm eyepoint
Magnification
Approx. 0.76 (with 50mm lens at infinity, -1 m-1)
Eye Point
Approx. 23mm (at -1 m-1 from the eyepiece lens end)
Viewfinder Information
  1. AF point information
  2. Number of remaining multiple exposures
  3. HDR shooting
  4. Multiple-exposure shooting
  5. Dual Pixel RAW shooting
  6. Multi Shot Noise Reduction
  7. Digital Lens Optimizer
  8. AF method
  9. AF operation
  10. Drive mode
  11. Metering mode
  12. Anti-flicker shooting
  13. Shooting mode
  14. Scene icons
  15. AE lock
  16. Flash-ready
  17. Flash off
  18. FE lock
  19. High-speed sync
  20. Shutter speed
  21. Multi-function lock warning
  22. Aperture
  23. Lens information
  24. Exposure level indicator
  25. Exposure compensation
  26. Highlight tone priority
  27. ISO speed
  28. Possible shots
  29. Number of self-timer shooting
  30. Maximum burst
  31. Battery level
  32. Exposure simulation
  33. AEB
  34. FEB
  35. Still photo cropping
  36. Aspect ratio
  37. Auto Lighting Optimizer
  38. Picture Style
  39. White balance
  40. White balance correction
  41. Image Quality
  42. Bluetooth® function
  43. Wi-Fi® function
  44. Histogram
  45. Electronic level
Type
Phase-difference detection system with image sensor (Dual Pixel CMOS AF)
AF Points
Max. 5,655
When selected with cross keys.
AF Working Range
EV -6 to 18 (f/1.2, at 73°F/23°C, ISO 100, One-Shot AF)
Focusing Modes
  1. One-Shot AF
  2. Servo AF
  3. Manual (Manual focus)
AF Point Selection
AF Point Selection and AF Operation
AF Assist Beam
  1. Enable
  2. Disable
  3. LED AF assist beam only
    • Focus range with the AF-assist beam is generally no more than 13.1 ft. / 4m (at f/5.6).
Metering Modes
  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 6.1% of the area at the center of the screen)
  3. Spot metering (approx. 2.7% of the area at the center of the screen)
    • AF point-linked spot metering not provided.
  4. Center-weighted average metering
Metering Range
EV -3 - 20 (at 73°F/23°C, ISO 100)
Exposure Control Systems
  1. Scene Intelligent Auto
  2. Flexible-priority AE
  3. Program AE (shiftable)
  4. Shutter-priority AE (Safety shift possible)
  5. Aperture-priority AE (Safety shift possible)
  6. Manual exposure
  7. Bulb
  8. Custom shooting mode C1, C2, C3
ISO Speed Range

Manual Setting

Normal ISO 100–40000 (in 1/3-stop or whole-stop increments)
Expanded L: equivalent to ISO 50, H1: 51200, H2: 102400
  • For [Highlight tone priority], the minimum ISO speed limit will be ISO 200 to 40000.
  • ISO speed safety shift possible with Custom Function.
  • All the expanded ISO speeds including those for movies are only “equivalent speeds.”


Auto

Shooting Mode ISO Settings
No Flash With Flash
Scene Intelligent Auto ISO 100–12800 ISO 100–1600
Fv/P/Tv/Av/M ISO 100–40000*1 ISO 100–1600*1
B ISO 400 fixed ISO 400 fixed

*1 Depending on [Minimum] and [Maximum] of [ISO speed settings] or [Range for stills].

Exposure Compensation
Exposure Compensation
AE Lock
  1. Auto AE lock
    • The metering mode for AE lock after focus can be customized.
  2. Manual AE lock
    • In the Fv, P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type
Electronically controlled focal-plane shutter
  1. Electronic first curtain, mechanical second curtain
  2. Electronic shutter (slit rolling read out)
  3. Mechanical first and second curtain
Shutter Speeds
1/8000 to 30 sec., bulb (total range of all shooting modes)
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Shutter Lag Time
Shutter Lag Time
Flash Metering System
E-TTL II autoflash
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
The camera can set the following with EX series Speedlites:
  1. External flash control
    • Flash firing, E-TTL II Flash metering, Slow synchro, Safety FE, Flash mode, Wireless function, Flash zoom, Shutter synchronization and Flash exposure compensation
  2. Flash Custom Function setting
    • The setting options for both (1) and (2) will differ depending on the Speedlite used.
Drive Modes
  1. Single shooting
  2. High-speed continuous shooting
    • Max. approx. 8.0 fps
      • The conditions are attaining the maximum continuous shooting speed are as follows:
      • Shooting with a fully charged battery in One-Shot AF mode at a 1/1000 sec. or faster shutter speed and maximum aperture (depending on the lens), at room temperature (73°F/23°C), with flicker reduction, Dual Pixel RAW shooting and Digital Lens Optimizer disabled.
      • In One-Shot AF mode with Image Stabilizer off when using these lenses: EF 300mm f/4L IS USM, EF 28-135mm f/3.5-5.6 IS USM, EF 75-300mm f/4-5.6 IS USM, EF 100-400mm f/4.5-5.6L IS USM.
      • The continuous shooting speed for high-speed continuous shooting may be lower, depending on conditions such as these: battery level, temperature, flicker reduction, Dual Pixel RAW shooting, shutter speed, aperture, subject conditions, brightness, AF operation, type of lens, use of flash and shooting settings.
      • The maximum continuous shooting speed may be lower when using a cold battery in cold environments or when the battery level is low, at approx. 6.0 shots/sec.
  3. With Servo AF: Max. approx. 5.0 fps (shooting speed priority) [Silent LV shooting: Mode 1]
    • With Servo AF, the maximum continuous shooting speed may become slower depending on subject conditions or the lens used. Also, the maximum continuous shooting speed will become slower when setting the [LV silent shooting] to [Disable].
  4. Low-speed continuous shooting (Tracking priority)
    • Max. approx. 3.0 fps
    • With Dual Pixel RAW: Max. approx. 2.2 fps
      • High-speed continuous shooting not possible.
  5. Self-timer: 10 sec./remote control
  6. Self-timer: 2 sec./remote control
Shooting Modes
Still photo shooting and video shooting
Focusing
  1. Dual Pixel CMOS AF
  2. Manual focus
    • Magnified view possible by approx. 5x or 10x for manual focusing (not possible during movie shooting).
Metering Modes
  1. Center-weighted average metering
    • Metering brightness range: EV -1 - 20 (at 73°F/23°C, ISO 100)
  2. AF point-linked evaluative metering
    • For face detection with Face detection + Tracking AF.
Metering Range
EV -4 - 18 (at 73°F/23°C, ISO 100, One-Shot AF, with 29.97 fps)
Grid Display
  1. Off
  2. 3x3
  3. 6x4
  4. 3x3+diag
File Format
MP4
Video: MPEG-4 AVC / H.264
  • Variable (averaged) bit rate
Audio:
ALL-I: Linear PCM*
IPB: AAC

*4K All-I recording requires an SD Memory card with a minimum write speed of 60MB/s.


Movie-recording Quality SD Card
4K (UHD)
3840 x 2160
29.97 fps 25.00 fps
24.00 fps, 23.93 fps
ALL-I UHS-II, Video Speed Class 60* or higher
IPB UHS-I, UHS Speed Class 3 or higher
Full HD
1920 x 1080
59.94 fps, 50.00 fps ALL-I UHS-I, UHS Speed Class 3 or higher
IPB SD Speed Class 10 or higher
29.97 fps, 25.00 fps
24.00 fps, 23.98 fps
HDR movies
ALL-I UHS-I, UHS Speed Class 3 or higher
IPB SD Speed Class 4 or higher
29.97 fps, 25.00 fps IPB
Light
SD Speed Class 4 or higher
HD
1280 x 720
119.9 fps, 100.0 fps ALL-I UHS-I, UHS Speed Class 3 or higher
59.94 fps, 50.00 fps ALL-I Speed Class 10 or higher
IPB SD Speed Class 4 or higher
29.97 fps, 25.00 fps
HDR movies
IPB Speed Class 4 or higher

* With Movie crop set to [Disable]. Movie digital IS set to [Disable].
Focusing
  1. Dual Pixel CMOS AF
  2. Manual focus
    • Magnified view possible by approx. 5x or 10x for manual focusing (not possible during movie shooting).
Range
Full range (0 to 255)
Exposure Control
Exposure control

Shutter Speed

ISO Speed (Recommended Exposure Index)
Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.15-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)
Pixels
Approx. 2.10 million dots
Coverage
Approx. 100% vertically/horizontally
Brightness Control
Manually adjustable to one of seven brightness levels
Coating
Clear View LCD II
  • Anti-smudge coating provided.
  • Anti-reflection coating not provided.
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Display Format
  1. Single image display
    • No information display
    • Basic information display
    • Detailed shooting information display
      • Detailed information
      • Lens/Histogram information
      • White balance information
      • Picture Style information 1
      • Picture Style information 2
      • Color space/Noise reduction information
      • Lens aberration correction information 1
      • Lens aberration correction information 2
      • Record of sent images
      • GPS information
      • IPTC information

    Display selection is available for Basic information display and Shooting information display.

  2. Index display
    • 4-image index
    • 9-image index
    • 36-image index
    • 100-image index
Highlight Alert
The white areas with no image data will blink.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase
Except protected images
  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Images can be sent via Wi-Fi® to a PictBridge-compatible (Wireless LAN) printer and printed.
DPOF
Compliant to DPOF Version 1.1
Custom Controls

Customizable Buttons

Still Photo Shooting Movie Shooting
Shutter button Multi-function button
Movie button LCD panel illumination button
Multi-function button MODE button
LCD panel illumination button AF-ON button
MODE button AE lock button
AF-ON button AF point selection button
AE lock button Lens AF stop button
AF point selection button Up key (cross keys)
Lens AF stop button Left key
Up key (cross keys) Right key
Left key Down key
Right key SET button
Down key  
SET button  


Customizable Dials

Main dial
Wuick control dial
Control ring

Customizable Buttons

Functions that Can be Assigned (Shooting) Functions that Can be Assigned (Playback)
ISO speed Function shortcut
White balance Jump display
Check focus/Display info.  
Movie shooting  
Flexible-priority AE  
AF  
User customization  
USB Terminal
Equivalent to SuperSpeed USB (USB 3.1 Gen 1)
  1. For PC communication
  2. For WFT-E7 (Ver. 2) connection
    • Shared with terminal for in-camera charging with the USB Power Adapter PD-E1.
    • In-camera charging: although it is compatible with USB Type-C (5V/1.5A) equivalent, do not charge the camera other than with the USB Power Adapter PD-E1.
Video Out Terminal
Type C (Resolution switches automatically) / CEC not compatible
  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Extension System Terminal
3.5mm diameter stereo mini jack
Battery
Battery Pack LP-E6N (or LP-E6) x 1
  • With the AC Adapter + DC Coupler, AC power is possible.
  • When the Battery Grip BG-E22 is used, two battery packs (LP-E6N or LP-E6) can be installed.
  • With the USB Power Adapter PD-E1, in-camera charging of LP-E6N is possible but LP-E6 cannot be charged. The USB Power Adapter PD-E1 is not compatible with powering the camera.
Battery Check
Automatic battery check when the power switch is turned ON.
Displayed in 6 levels. Battery level displayed on the LCD panel and in the viewfinder.

One of six levels displayed for LP-E6N and LP-E6.
The display for other power sources is different.
Power Saving
Power turns off after the set time of non-operation elapses.Display off
Available time options: 15 sec. / 30 sec. / 1 min. / 3 min. / 5 min. / 10 min. / 30 min.

Auto power off
Available time options: 30 sec. / 1 min. / 3 min. / 5 min. / 10 min.

Disable
Viewfinder off
Available time options: 1 min. / 3 min. / Disable

At least approx. 6 min. until auto power off while the [Date/Time/Zone] screen is displayed.
Date/Time Battery
Built-in secondary battery
When fully-charged, the date/time can be maintained for approx. 3 months.

Recharge time: approx. 8 hrs.
The recharge time required to provide the above number of months with no battery pack installed.
Start-up Time
Approx. 0.9 sec.
  • Based on CIPA standards.
Dimensions (W x H x D)
Approx. 5.35 x 3.87 x 3.32 in. / 135.8 x 98.3 x 84.4mm
Approx. 5.35 x 3.87 x 2.67 in. / 135.8 x 98.3 x 67.7mm (from grip to monitor)
Weight
Approx. 1.46 lbs. / 660g (including battery, SD memory card; without body cap)
Approx. 1.28 lbs. / 580g (body only; without battery, card or body cap)
Working Temperature Range
32-104° F / 0-40° C
Working Humidity


85° or less

USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Firmware Notice EOS R Firmware Version 1.1.0
Advisory Type
Date 02.11.19
Title Canon Support | Firmware Notice: EOS R: Firmware Version 1.6.0
Advisory Type
Date 12.04.19
Title Canon Support | Firmware Notice: EOS R: Firmware Version 1.7.0
Advisory Type
Date 07.23.20
Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS R: Firmware Version 1.8.0
Advisory Type
Date 11.17.20
Title Canon Support | Firmware Notice EOS R Firmware Version 1.2.0
Advisory Type
Date 04.17.19
Title Canon Support | Firmware Notice EOS R Firmware Version 1.4.0
Advisory Type
Date 09.25.19
Title Canon Support | Firmware Notice EOS R Firmware Version 1.3.0
Advisory Type
Date 08.21.19

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