Canon Support for EOS Rebel T3i | Canon U.S.A., Inc.

EOS Rebel T3i


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SETUP & TROUBLESHOOTING

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PRODUCT INFO

Type
High-sensitivity, high-resolution, large single-plate CMOS sensor
Pixels
Effective pixels: Approx. 18.0 megapixels
Total Pixels
Total pixels: Approx. 18.70 megapixels
Aspect Ratio
3:2 (Horizontal : Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the CMOS sensor
Dust Deletion Feature
(1)Automatic Sensor Cleaning Removes dust adhering to the low-pass filter. Self-cleaning executed automatically (taking 2 sec.) when power is turned on or off. Manual execution also possible (taking 5 sec.).Low-pass filter has a fluorine coating.(2)Dust Delete Data appended to the captured image The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images. The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.(3) Manual cleaning of sensor
Recording Format
Design rule for Camera File System 2.0 and 2.30
File Size
(1) Large: Approx. 17.90 Megapixels (5,184 x 3,456)
(2) Medium: Approx. 8.00 Megapixels (3,456 x 2,304)
(3) Small: Approx. 4.50 Megapixels (2,592 x 1,728)
(4) S2: Approx. 2.50 Megapixels (1,920 x 1,280)
(5) S3: Approx. 0.35 Megapixels (720 x 480)
(6) RAW: Approx. 17.90 Megapixels (5,184 x 3,456)
Exact file sizes depend on the subject, ISO speed, Picture Style, etc.
Recording Functions
Images record directly to the SD card.
File Numbering
Consecutive numbering, auto reset, manual reset.
RAW + JPEG Simultaneous Recording
RAW and Large JPEG images are recorded simultaneously
Color Space
sRGB, Adobe RGB
Picture Style
Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Defined 1-3
Settings
Auto, Daylight, Shade, Cloudy, Tungsten Light, White Fluorescent Light, Flash, Custom
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
White balance correction:Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels White balance bracketing:±3 levels, in single-level increments
Color Temperature Information Transmission
Provided
Type
Eye-level SLR (with fixed pentamirror)
Coverage
Vertical/Horizontal approx. 95% (TD)
Magnification
Approx. 0.85x / 23.8° (with 50mm lens at infinity, -1 m-1 (dpt))
Eye Point
Approx. 19 mm (At -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -3.0 to +1.0 m-1 (dpt)
Focusing Screen
Fixed
Mirror
Quick-return half mirror (transmittance: reflectance ratio of 40:60)
Viewfinder Information
1) AF information (AF points, focus confirmation light)
2) Exposure information (Shutter speed, aperture, ISO speed, AE lock, exposure level, spot metering circle, exposure warning)
3) Flash information (Flash ready, flash exposure compensation, high-speed sync, FE lock, red-eye reduction light)
4) Image information (Highlight tone priority, Monochrome shooting, maximum burst, white balance correction, SD card information)
5) Composition information (Grid, electronic level)
6) Battery check
Depth Of Field Preview
Enabled with depth-of-field preview button
Type
TTL-CT-SIR AF-dedicated CMOS sensor
AF Points
9 points (Center AF point is AF cross-type at f/5.6, Center AF point is vertical line-sensitive at f/2.8.)
AF Working Range
EV -0.5 - 18 (at 23°C/73°F and ISO 100, based on Canon's testing standards)
Focusing Modes
(1) Autofocus One-Shot AF Predictive AI Servo AFAI Focus AF(2) Manual focus (MF)
AF Point Selection
(1) Manual selection
(2) Auto selection
* Automatically set (2) in Basic Zone modes and A-DEP mode.
Selected AF Point Display
Indicated by superimposed display in the viewfinder and on the LCD monitor
AF Assist Beam
(1) Intermittent firing of built-in flash
(2) Effective range: Approx. 4 m/13.1 ft at center, approx. 3.5 m/11.5 ft at periphery
* With an EOS-dedicated Speedlite attached, the Speedlite's AF-assist beam is emitted instead.
* Compatible with assist-beam (intermittent firing) of 320EX, 270EX II and 270EX flashes.
Metering Modes
TTL maximum aperture metering with 63-zone metering sensor Evaluative metering (linkable to all AF points)Partial metering (center, approx. 9% of viewfinder at center)Spot metering (center, approx. 4% of viewfinder at center)Center-weighted average metering
Metering Range
EV 1.0 - EV 20.0 (at 73°F/23°C with EF50mm f/1.4 USM lens, ISO 100)
Exposure Control Systems
Program AE (Shiftable), Shutter-priority AE, Aperture-priority AE, Manual exposure, Automatic depth-of-field, Scene Intelligent Auto, Flash Off, Creative Auto, Programmed Image Control modes, E-TTL II autoflash program AE
ISO Speed Range
Auto, ISO 100 - 6400 (in whole-stop increments), H: 12800
Exposure Compensation
Manual: ±5 stops in 1/3- or 1/2-stop increments (AEB ±2 stops)
* Indicated up to ±3 stops in the viewfinder.
AE Lock
Auto: Applied in One-Shot AF mode with evaluative metering when focus is achieved
Manual: By AE lock button
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically controlled.
Shutter Speeds
1/4000 to 1/60 sec., X-sync at 1/200 sec.
1/4000 to 30 sec., Bulb (Total shutter speed range. Available range varies by shooting mode.)Settable in 1/3- or 1/2-stop increments.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. delay
Remote Control
(1) The EOS Rebel T3i has a remote control terminal for Remote Switch RS-60E3.
(2) Compatible with Remote Controller RC-6, RC-1 and RC-5.
Type
Auto pop-up, retractable, built-in flash in the pentaprism
Flash Metering System
E-TTL II autoflash
Guide Number
Approx. 13/43 (at ISO 100 in meters/feet)
Recycling Time
Approx. 3 sec.
Flash Ready Indicator
Flash-ready icon lights in viewfinder
Flash Coverage
Up to 17mm focal length (equivalent to approx. 28mm in 135 format)
FE Lock
Provided
Flash Exposure Compensation
Up to ±2 stops in 1/3- or 1/2-stop increments
Flash exposure compensation for built-in flash and Speedlite can be set with the camera.
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
±2 stops in 1/3-stop or 1/2-stop increments
FE Lock
Provided
Drive Modes
Single, Continuous, 10-sec. self-timer/Remote control, 2-sec. self-timer, Continuous shooting after 10-sec. self-timer
Continuous Shooting Speed
Max. approx. 3.7 fps [TD] (with One-Shot AF or AI SERVO AF)
* Same as with Battery Grip BG-E8 loaded with size-AA/LR6 alkaline batteries.
Maximum Burst
JPEG (Large/Fine): approx. 34
RAW: approx. 6
RAW+JPEG (Large/Fine): approx. 3
* The number of possible shots and maximum burst apply to a 4GB card based on Canon's testing standards.
* The image file size, number of possible shots, and maximum burst will vary depending on the shooting conditions (3:2 aspect ratio, subject, memory card brand, ISO speed, Picture Style, Custom Functions, etc.).
* "F" indicates that continuous shooting is possible until the card becomes full.
Shooting Modes
Still photo shooting and video shooting
Focusing
(1) Autofocus (Same as focusing with Live View shooting)
Before shooting a movie, 1, 2, and 3 below are possible.
AF during movie shooting is possible with [AF w/ shutter button during video]. When this is set to [Enable], 1 and 2 below are possible:
A. Live mode
B. Face detection Live mode
C. Quick mode
* If 3 has been set when you start shooting a movie, it will switch to 1 automatically.
(2) Manual focusing
* Magnify the image by about 5x or 10x and focus manually.
* Magnified view not possible with digital zoom nor during movie shooting.
Metering Modes
(1) AF point-linked evaluative metering
* Used when the AF mode is Face detection Live mode and a face has been detected.
(2) Center-weighted average metering
* Used during manual focus, when the AF mode is Face detection Live mode and a face has not been detected. Also used in the Live mode and Quick mode.
* Metering range: EV 0 to EV 20 (At 23°C/73°F and ISO 100, with 50mm f/1.4 lens)
Metering Range
EV 0 to EV 20 (At 23°C/73°F and ISO 100, with 50mm f/1.4 lens)
Grid Display
Two grids provided (not displayed during movie shooting):
(1) Grid 1: Pair of vertical and horizontal lines
(2) Grid 2: 5 vertical and 3 horizontal lines
Exposure Simulation
Provided
Silent Shooting
Not provided
File Format
MOV (image data: H.264; audio: Linear PCM (monaural))
* Meta information is embedded in the MOV file (no separate THM file)
File Size
Recording Size: 1920 x 1080 (Full HD), 1280 x 720 (HD), 640 x 480 (SD)* The file system limits the file size of a single movie clip to 4 GB. If the movie clip reaches 4 GB, the shooting will stop automatically. This translates to around 11 min. for 1920 x 1080 and 1280 x 720, and around 46 min. for 640 x 480.* Even if the file size of a single movie clip is within 4 GB, movie shooting will automatically terminate when the movie time reaches 29 min. 59 sec.
Frame Rates
24, 25, 30, 50, or 60 fps (30 fps during magnified view)
Focusing
(1) Autofocus (Same as focusing with Live View shooting)
Before shooting a movie, A, B, and C below are possible.
AF during movie shooting is possible with [AF w/ shutter button during video]. When this is set to [Enable], A and B below are possible:
A. Live mode
B. Face detection Live mode
C. Quick mode
* If C has been set when you start shooting a movie, it will switch to A automatically.
(2) Manual focusing
* Magnify the image by about 5x or 10x and focus manually.
* Magnified view not possible with digital zoom nor during movie shooting.
Exposure Control
Program AE for video shooting, Manual exposure
Exposure Compensation
±3 stops in 1/3-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0 in. (Screen aspect ratio of 3:2)
Pixels
Approx. 1,040,000 dots
Coverage
Approx. 100%
Viewing Angle: 170°
Brightness Control
Adjustable to one of seven brightness levels
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Hungarian, Czech, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and Japanese)
Display Format
(1) Single image display Single image, basic information, detailed information, histogram display(2) Index display4-image index and 9-image index.(3) Jump display (Image jump w/ Main Dial)1/10/100 images, shooting date, by folder, movies, stills, rating
Highlight Alert
On the detailed information and histogram displays, highlight areas with no image data will blink.
Protection
Erase protection can be applied/canceled for a single image, all images in a folder, or all images in the card.
Erase
Erase single image, erase selected images, erase all images on folder, erase all images in a card, or erase only unprotected images.
Compatible Printers
PictBridge-compatible printers
Printable Images
JPEG images complying to Design rule for Camera File System RAW images printable. Movies cannot be printed.
DPOF
Version 1.1 compatible
Custom Functions
11 Custom Functions with 34 settings settable with the camera
Camera User Settings
Not provided
USB Terminal
Hi-Speed USB-standard mini-B terminal for personal computer communications and PictBridge.
Video Out Terminal
(1) Video OUT terminal: NTSC/PAL selectable
(2) mini-HDMI OUT terminal
Battery
Battery Pack LP-E8 x 1
* With the AC Adapter Kit ACK-E8, AC power is possible.
* With BG-E8, two battery packs (LP-E8) can be used. Or six size-AA/LR6 batteries can be used.
Battery Life
1) Camera body only:

2) With Battery Grip BG-E8:
The figures above are based on CIPA (Camera & Imaging Products Association) testing standards
Battery Check
Automatic battery level check when power is turned ON.
Battery level indicated in one of four levels on LCD monitor.
Power Saving
Power turns off after the set time of non-operation elapses
* [Auto power off] settable to 30 sec., 1 min., 2 min., 4 min., 8 min., or 15 min.
Date/Time Battery
Built-in secondary battery. When fully-charged, the date/time can be maintained for about three months.
Start-up Time
Approx. 0.1 sec. (Based on CIPA testing standards)
Dimensions (W x H x D)
Approx. 5.2 x 3.9 x 3.1 in./133.1 x 99.5 x 79.7mm
Weight
Approx. 18.2 oz. / 515g (body only)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
All data are based on Canon's Standard Test Method. Subject to change without notice. 
If a problem occurs with a non-Canon lens attached to the camera, consult the lens maker.

Canon, DIGIC and EOS Rebel are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple, Inc., registered in the United States and other countries. HDMI, the HDMI logo and High-Definition Multimedia Interface are registered trademarks or trademarks of HDMI Licensing, LLC in the United States and/or other countries. All other products and brand names are registered trademarks, trademarks or service marks of their respective owners in the United States and/or other countries.


EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Service Notice: Rebel T3i Digital SLR Camera
Advisory Type
Date 04.10.11
Title Firmware Notice: EOS Rebel T3i: Firmware Version 1.0.3
Advisory Type
Date 11.27.16

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