Canon Support for imageCLASS MF249dw | Canon U.S.A., Inc.

imageCLASS MF249dw


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Canon PRINT Business - iOS
Easily print from and scan to your iCloud accounts right from your smartphone or tablet with the Canon PRINT Business app. Available for select imageRUNNER ADVANCE and imageCLASS printers.
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Canon PRINT Business - Android
Easily print from and scan to your Dropbox, Google Drive accounts right from your smartphone or tablet with the Canon PRINT Business app. Available for select imageRUNNER ADVANCE and imageCLASS printers.

SETUP & TROUBLESHOOTING

How to Scan with imageCLASS Printer from a Mac Computer

How to Scan with imageCLASS Printer from a Windows Computer

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How to Scan with imageCLASS Printer from a Windows Computer

How to Scan with imageCLASS Printer from a Windows Computer

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imageCLASS MF Scan Utility Overview (how to download and use scan software included w/ printer)

imageCLASS MF Scan Utility Overview (how to download and use scan software included w/ printer)

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Scan from Display Panel on imageCLASS Printer w/ 6 line display

Scan from Display Panel on imageCLASS Printer w/ 6 line display

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Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Products Windows 7 Windows 8 Windows 10 Windows 10s Windows 11
imageCLASS MF249dw
Products High Sierra V10.13 Mojave V10.14 Catalina V10.15 Big Sur V11.0 Monterey V12.0 Ventura V13.0
imageCLASS MF249dw

Printer Specifications

Printer Type Monochrome Laser
Print Speed Up to 16ppm (2-sided plain paper letter) / 28ppm (1-sided plain paper letter)1
First Print Time 6 seconds or less (letter)2
Printer Language UFR II LT (Host-based), PCL (5e, 6)
Print Resolution Up to 600 x 600 dpi
Maximum Print Size Up to Legal (8.5 x 14 inches)
Duplex Print Yes
Print Modes Watermark, Page Composer, Toner Saver
Print Memory 512 MB (Shared)

Copier Specifications

Copy Speed Up to 28ppm (letter, 1-sided), Up to 16ppm (letter, 2-sided)
Copy Resolution Up to 600 x 600 dpi
Original Type Text/Photo, Text, Photo
Halftones 256 Levels
Warm-up Time 14 seconds or less from power on
First Copy Time Approximately 9 seconds3
Recovery Time Approximately 2 seconds
Maximum Number of Copies Up to 999 copies
Reduction/Enlargement 25-400% in 1% increments
Copy Size Platen: Up to 8.5 x 11, Feeder: Up to 8.5 x 14
Copy Features Memory Sort, 2 on 1, 4 on 1, ID Card Copy
Copy Memory 512 MB (Shared)

Fax Specifications

Modem Speed Up to 33.6 Kbps (Super G3)4
Fax Resolution Up to 200 x 400 dpi (ultra fine)
Transmission Time Approx. 3 seconds per page
Memory Capacity Up to 256 pages5
Speed Dials Up to 4 one-touch speed dials, up to 100 coded dials
Group Dialing 103 destinations
Sequential Broadcasting 114 destinations
Duplex Fax Yes
Receive Modes FAX Only, Manual, Answering, Fax/Tel Auto Switch
Fax Features Fax forwarding, Dual Access, Remote Reception, PC Fax (sending only), Distinctive Ring Pattern Detection, Error Correction Mode, Auto Redial, Fax Activity / Result Reports, Fax Activity Management Reports
Memory Backup Yes
pC Fax Sending only
Fax Forwarding SMB, E-mail

Scanner Specifications

Scan Type Color Contact Image Sensor (CIS)
Color Depth 24-bit
Scan Resolution Up to 600 x 600 dpi (optical)
Scan Size Platen: Up to Letter, Feeder: Up to Legal
Duplex Scan Yes
Compatibility TWAIN, WIA, ICA
Output File Formats TIFF, JPEG, PDF, Compact PDF, Searchable PDF
Scan Features Push Scan, Pull Scan: USB and Network

Send Specifications

Scan to Email Yes - TIFF, JPEG, PDF, Compact PDF, Searchable PDF
Scan to SMB Yes - TIFF, JPEG, PDF, Compact PDF, Searchable PDF

Paper Handling Specifications

Standard Paper Source(s) 250-sheet cassette plus 1-sheet multipurpose tray, 16-43 lb. (bond, plain paper)6
Document Feeder 50-sheet Duplex Auto Document Feeder6
Paper Output 100 sheets (face down)
Media Sizes Letter, Legal, Executive, Statement
Media Types Plain, Color, Recycled, Heavy, Bond, Label, Envelope
Envelope Capacity 1 (Multipurpose Tray)
Envelope Types Com 10, Monarch, DL, C5

Connectivity and Software Specifications

Standard Interface(s) USB Device 2.0 Hi-Speed, 10/100 Base-T Ethernet (Network), 802.11 b/g/n Wireless7, Wi-Fi Direct Connection8
WiFi Access Mode Infrastructure Mode, WPS Easy Set Up
WiFi Authentication Methods WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)
WPS Easy Setup Support Methods Push-button mode, PIN code mode
Mobile Functions Canon PRINT Business9, Apple® AirPrint®10, Mopria™ Print Service11, Google Cloud Print™12
Network Functions Print, PC Fax, Scan, Send
Web Browser Support for Remote UI IE 7.0 or higher, Safari 3.2.1 or higher
Print Protocols LPD, RAW, WSD-Print (IPv4,IPv6), IPP, IPPS
TCP/IP Set of Application Services Bonjour(mDNS),DHCP, BOOTP, RARP, Auto IP (IPv4), DHCPv6 (IPv6)
Network Management Protocols SNMPv1/SNMPv3 (IPv4,IPv6), HTTP/HTTPS, SNTP
OS Compatibility Windows® 10, 8.1, 8, 7, Windows Vista®,Windows Server® 2012, 2012 R2, 2008, 2008 R2, 2003, 2003 R2, Mac OS 10.6.8 or later
Cable Included Power Cord, Phone Cable (USB not included)
Bundled Software Printer driver, Fax driver, Scanner driver, MF Scan Utility, Address Book Tool

Environmental Specifications

Power Consumption Approx: Operation: 480 W, Standby: 5.6 W, Energy Saver: 1.2 W (USB), 1.3 W (wired), 2 W (wireless)
Typical Energy Consumption 0.9kWh

General Specifications

Dimensions 15.4"(W) x 14.9"(D) x 14.2"(H)
Unit Weight (without/with cartridge) 28.9 lbs. w/o cartridge, 30.3 lbs. w/ cartridge
Package Weight 37.5 lbs
Cartridge Type Cartridge 137 (Yields approximately 2,400 pages), Single Cartridge System *Yields based on ISO/IEC Standard
LCD Display Tiltable, Touch LCD
Duty Cycle Up to 15,000 pages per month, RMPV (Recommended Monthly Print Volume): 750 - 3,000 pages
Security IP/MAC address filtering, IEEE802.1x, SNMPv3, HTTPS/IPPS
Languages English, Japanese, French, Spanish, German, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Korean
Warranty 1 year limited exchange/carry-in warranty13 (Extended warranty available)

CANON imageCLASS SERIES EXCHANGE/CARRY-IN

PRODUCT LIMITED WARRANTY

 

The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the Canon imageCLASS Series product and accessories packaged with this limited warranty (collectively, the "Product") when purchased and used in the United States.

 

Cartridges for the product are covered by a separate warranty. Accordingly, this limited warranty does not cover any cartridges for the product, whether shipped with the product or purchased thereafter.

 

Canon USA warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one year after delivery to the original purchaser ("Purchaser") by Canon USA or its authorized Reseller. During the relevant warranty period, and in its sole discretion, Canon USA shall, or shall cause its authorized service provider ("Service Provider"), to, without charge, repair, or replace any defective part with a new or comparable rebuilt part, or exchange the Product with a new or refurbished Product. Warranty replacement shall not extend the warranty period of the malfunctioning Product. This warranty shall not extend to consumables, such as paper, as to which there shall be no warranty or replacement.

 

Canon USA offers assistance for installation, operation, and support* of the Product as follows:

(a) On-line troubleshooting via a searchable Knowledgebase, answers to frequently asked questions, the latest driver and firmware downloads available at www.cusa.canon.com/support. (b) Toll free telephone support at 1-800-OK-CANON (652-2666), Monday through Friday (excluding holidays).

If Canon USA's remote assistance above cannot fix your Product's malfunction, Canon USA shall provide the contact information of the nearest authorized Canon USA Service Provider ("Service Provider") for service, or will exchange the Product, except where the malfunction involves a user replaceable item, in which case Canon USA will send you a replacement part with installation instructions. You will be responsible for installing the user replaceable items in your Product.

 

If the service or exchange is performed, and (1) the Product malfunction is not covered by this limited warranty, or (2) the applicable warranty period has expired or has not been sufficiently established by appropriate documentation, then you will be charged for such service at the then current service rates of Canon USA or the Service Provider, or for such exchange, as applicable.

 

This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment, and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON USA, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.

 

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE. NO OTHER WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.

 

This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon USA who are acting in accordance with Canon USA's service bulletins, (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.

 

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.

 

NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

 

*Support options are subject to change without notice.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. ONLY.

Click Here to download this Warranty Card.

Cartridge Warranty

CANON imageCLASS/FAXPHONE/PC Copier TONER / imageCLASS DRUM LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada Inc., (collectively "Canon") warrant to the original purchaser ("the Purchaser") of the Canon imageCLASS/FAXPHONE/PC Copier Toner Cartridge or Toner Bottle (the "Toner") or the imageCLASS Drum Unit (the "Drum"), when used in a compatible* Canon-brand imageCLASS/FAXPHONE/PC Copier product (the "Product"), to be free from defects in workmanship and materials under normal use and service for a period of thirty (30) days from the date of original purchase. The warranty in the preceding sentence applies to Toner and Drums incorporated into a new main imageCLASS/FAXPHONE/PC Copier unit, as well as to Toner and Drums purchased separately from such unit. A defective Toner or Drum returned to Canon U.S.A., Inc., Canon Canada, Inc. or an authorized dealer (a "Dealer") of Canon U.S.A., Inc. or Canon Canada, Inc. within the thirty (30) day warranty period, and proven to be defective upon inspection, will be exchanged for a new Toner or Drum. The warranty period for any replacement Toner or Drum shall begin upon its shipment to the Purchaser and will extend for no longer than the balance of the period remaining on the warranty for the defective Toner or Drum at the time of such shipment.

When returning any Toner or Drum under this limited warranty, you must pack the Toner or Drum in its original carton with a copy of the bill of sale (or invoice of purchase) for the new main imageCLASS/FAXPHONE/PC Copier unit (where the Toner or Drum is incorporated into that unit), or a copy of the bill of sale (or invoice of purchase) for the Toner or Drum (where they are purchased separately from the main imageCLASS/FAXPHONE/PC Copier unit), together will a complete explanation of the problem and return it to the entity from whom you purchased the Toner or Drum (i.e. Canon USA, Inc., Canon Canada, Inc. or a Dealer). To obtain the shipping address of Canon U.S.A, Inc. or Canon Canada, Inc., please call the Canon U.S.A., Inc. Help Desk at 1-800-828-4040 or Canon Canada Technical Support at 1-800-OK-CANON. Shipping charges, if any, must be prepaid. If your Toner or Drum is covered by this limited warranty, a new Toner or Drum will be shipped to you without charge by Canon U.S.A., Inc., Canon Canada, Inc. or the Dealer from whom you purchased the Toner or Drum.

NO IMPLIED WARRANTY OR CONDITION**, INCLUDING ANY IMPLIED WARRANTY OR CONDITION** OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE TONER OR DRUM AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY, CONDITION** OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE TONER OR DRUM SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED TONER OR DRUM.

This limited warranty does not apply to, and does not guarantee, any particular Toner or Drum yield (i.e., number of copies per Toner or Drum). Toner or Drum yield will vary depending on average density of originals copied and other factors. See Canon U.S.A.'s or Canon Canada's operator’s manual for the Product for further information.

This warranty is void and of no force and effect if the Toner or Drum is damaged as a result of (a) abuse, neglect, mishandling or alteration of the Toner or Drum, a Product Accessory or a Product in which the Toner or Drum is incorporated, electric current fluctuation, exposure to light, or accident; (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, the applicable operator's manual or other documentation; (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins; or, (d) use of supplies or parts (other than those distributed by Canon) which damage the Toner or Drum or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Toner or Drum on which the original lot numbers or dating have been defaced, removed, or altered.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE TONER OR DRUM, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE TONER OR DRUM CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY TONER OR DRUM SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE TONER OR DRUM.

THIS WARRANTY APPLIES TO TONER OR DRUMS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

* As specified in the Product's operator's manual.
** In Canada 

CAUTION:
Keep out of reach of children.
Keep from contact with oxidizing materials.
Refer to instructions for handling and storing.

Click here to download the Warranty Card.

Title Canon Support | Service Notice: Canon Laser Printer & Small Office Multifunctional Printer IP Stack protocol
Advisory Type
Date 09.29.20
Title Canon Support | Service Notice: Laser Printer & Small Office Multifunctional Printer cross-site scripting
Advisory Type
Date 12.30.21
Title Canon Support | Service Notice: FAX Unable to Receive Automatically on the MF236n, MF247dw or MF249dw
Advisory Type
Date 05.20.18
Title Canon Support | Feature Usage Notice: To Protect Your Printers From Unauthorized Access
Advisory Type
Date 03.29.15

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