Canon Support for imageCLASS MF269dw | Canon U.S.A., Inc.

imageCLASS MF269dw


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Canon PRINT Business - iOS
Easily print from and scan to your iCloud accounts right from your smartphone or tablet with the Canon PRINT Business app. Available for select imageRUNNER ADVANCE and imageCLASS printers.
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Canon PRINT Business - Android
Easily print from and scan to your Dropbox, Google Drive accounts right from your smartphone or tablet with the Canon PRINT Business app. Available for select imageRUNNER ADVANCE and imageCLASS printers.

SETUP & TROUBLESHOOTING

How to Scan with imageCLASS Printer from a Mac Computer

How to Scan with imageCLASS Printer from a Windows Computer

How to Scan with imageCLASS Printer from a Windows Computer

How to Scan with imageCLASS Printer from a Windows Computer

imageCLASS MF Scan Utility Overview (how to download and use scan software included w/ printer)

imageCLASS MF Scan Utility Overview (how to download and use scan software included w/ printer)

Scan from Display Panel on imageCLASS Printer w/ 6 line display

Scan from Display Panel on imageCLASS Printer w/ 6 line display

Wireless Setup for the Macintosh

Wireless Setup for the Macintosh

We've got plenty more how-to videos with tips and tutorials to help you with your Canon product.

 

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Products Windows 7 Windows 8 Windows 10 Windows 10s Windows 11
imageCLASS MF269dw
Products High Sierra V10.13 Mojave V10.14 Catalina V10.15 Big Sur V11.0 Monterey V12.0
imageCLASS MF269dw

imageCLASS MF269dw / MF267dw / MF264dw Spec Sheet

imageCLASS MF269dw / MF267dw / MF264dw

imageCLASS MF269dwimageCLASS MF267dwimageCLASS MF264dw

MAIN UNIT

FUNCTIONS

Print/Scan/Copy/Fax

Print/Scan/Copy

CONTROL PANEL

6-line LCD

5-line LCD

MEMORY

256 MB

STANDARD INTERFACE CONNECTION

USB Device 2.0 High-Speed, 10/100 Base-T Ethernet (Network), Wi-Fi 802.11 b/g/n, Wi-Fi Direct Connection

PAPER INPUT / OUTPUT CAPACITY (LETTER, 20 LB. BOND)

250/50 Sheets

PAPER SOURCES (LETTER, 20 LB. BOND)

250-sheet Paper Cassette, 1-sheet Stack Bypass

SUPPORTED MEDIA TYPES

Cassette/Bypass: Plain, Recycled, Thick, Bond, Label, Envelope

SUPPORTED MEDIA SIZES
(CASSETTE, STACK BYPASS)

Cassette/Bypass: Letter, Legal, Statement, Executive;
Envelope: COM10, Monarch, C5, DL; Custom (Min. 3" x 5" to Max. 8.5" x 14")

SUPPORTED MEDIA WEIGHTS

Cassette/Bypass: 16 lb. Bond to 43 lb. Bond (60 to 163 g/m2)

WARM-UP TIME

From Power On: 15 Seconds or Less;
From Sleep Mode: 1.6 Seconds or Less

DIMENSIONS (W x D x H)

15.4" x 16.0" x 14.8" (390 mm x 405 mm x 375 mm)

WEIGHT (MACHINE ONLY / BOXED WEIGHT)

29.3 lb. (13.3 kg)/37.4 lb. (17.0 kg)

27.3 lb. (12.4 kg)/35.2 lb. (16.0 kg)

PRINT SPECIFICATIONS

PRINTING METHOD

Laser Beam Printing

PRINT SPEEDS1

Up to 30 ppm (Letter); Up to 24 ppm (Legal)

FIRST PRINT-OUT TIME

Approx. 5.1 Seconds

RECOMMENDED MONTHLY PAGE VOLUME

250 - 2,500 Pages

PRINT RESOLUTION (dpi)

600 x 600

STANDARD PAGE DESCRIPTION LANGUAGES

UFR II-LT, PCL®6, PCL®5e

TWO-SIDED PRINTING

Automatic (Standard)

PRINTING FROM MOBILE AND CLOUD-BASED SERVICES2

Canon PRINT Business, Apple® AirPrint®, Mopria™ Print Service

OPERATING SYSTEMS (PRINT / SCAN)

Windows® 10/8.1/7, Windows Server® 2016/ 2012 R2/ 2012/ 2008 R2/ 2008; Mac OS 10.8.5 and Up.
Drivers Available For Download From www.usa.canon.com/support

COPY SPECIFICATIONS

COPY SPEED

Up to 30 ppm (Letter); Up to 24 ppm (Legal)

FIRST COPY-OUT TIME (LETTER)

8 Seconds or Less

COPY RESOLUTION (dpi)

Up to 600 x 600

COPY SIZE

Platen: Up to Letter;
ADF: Up to Legal

PRESETS

Magnifications: 25% - 400% (1% Increments)
Reductions
: 25%, 50%, 64%, 78%
Enlargements
: 129%, 200%, 400%

SCAN SPECIFICATIONS

TYPE

Duplexing Automatic Document Feeder

Automatic Document Feeder

DOCUMENT FEEDER PAPER CAPACITY (20 LB. BOND)

50 Sheets

35 Sheets

DOCUMENT FEEDER SUPPORTED MEDIA SIZES

Legal, Letter

DOCUMENT FEEDER SUPPORTED MEDIA WEIGHTS

Single-sided Scanning: 13 - 28 lb. Bond (50-105 g/m2)
Two-sided Scanning: 16 - 28 lb. Bond (60-105 g/m2)

Single-sided Scanning: 13 - 28 lb. Bond (50-105 g/m2)

SCAN RESOLUTION (dpi)

600 x 600

SCAN TO MOBILE DEVICES

Canon PRINT Business

SCAN SPEED (LETTER) (IPM)

Single-sided (Color/BW): 7.7/11.6
Two-sided (Color/BW): 2.4/4

Single-sided (Color/BW): 8 /10.6
Two-sided (Color/BW): N/A

SEND SPECIFICATIONS

DESTINATION

Email (SMTP), SMB, Super G3 FAX

NA

ADDRESS BOOK

Local (50)

SEND RESOLUTION (dpi)

300 x 300

COMMUNICATION PROTOCOL

File: SMB; Email: SMTP, POP3

FILE FORMAT

TIFF, JPEG, PDF (Compact, Searchable)

FAX SPECIFICATIONS

MODEM SPEED

Super G3: 33.6 kbps
G3: 14.4 kbps

NA

RESOLUTION (dpi)

200 x 400, 200 x 200, 200 x 100

SENDING / RECORDING SIZE

Statement to Letter

FAX MEMORY

Up to 256 Pages

SPEED DIALS

Max. 104

GROUP DIALS / DESTINATIONS

Max. 50 Dials

SEQUENTIAL BROADCAST

Max. 114 Addresses

FAX FEATURES

Rx Mode, Resolution, Two-sided Original, Density, Sharpness, Duplex Fax

SECURITY SPECIFICATIONS

NETWORK

IP/MAC Address Filtering, TLS Encrypted Communication, SNMP V3.0, IEEE 802.1X, IPv6, SMTP Authentication, POP Authentication Before SMTP

WI-FI® AUTHENTICATION METHODS

WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

ENVIRONMENTAL SPECIFICATIONS

OPERATING ENVIRONMENT

Temperature: 50 to 86º F;
Humidity: 20 to 80% RH (no condensation)

POWER CONSUMPTION

Maximum: Approx. 1080 W or Less;
Average: Approx. 340 W;
Sleep Mode: Approx. 0.7 W;
Typical Electricity Consumption (TEC) Rating: 0.33 kWh

STANDARDS

ENERGY STAR® Qualified, Rated EPEAT Silver3

FOOTNOTES

1 Print speed is based on internal testing. Print speed may vary, depending on the number of copies selected as well as the settings for size, type, and orientation of paper.
2 Canon PRINT Business is a free app available on the App Store® and Google Play™ Store. For more information, including compatibility, please visit https://www.usa.canon.com/mobile-app. Please see the respective websites for Apple AirPrint and Mopria Print Service for compatibility and additional information.
3 For current EPEAT rating (Gold/Silver/Bronze), please visit www.epeat.net.

CANON imageCLASS SERIES EXCHANGE/CARRY-IN PRODUCT LIMITED WARRANTY

 

The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the Canon imageCLASS Series product and accessories packaged with this limited warranty (collectively, the "Product") when purchased and used in the United States.

Cartridges for the product are covered by a separate warranty. Accordingly, this limited warranty does not cover any cartridges for the product, whether shipped with the product or purchased thereafter.

Canon USA warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one year after delivery to the original purchaser ("Purchaser") by Canon USA or its authorized Reseller. During the relevant warranty period, and in its sole discretion, Canon USA shall, or shall cause its authorized service provider ("Service Provider"), to, without charge, repair, or replace any defective part with a new or comparable rebuilt part, or exchange the Product with a new or refurbished Product. Warranty replacement shall not extend the warranty period of the malfunctioning Product. This warranty shall not extend to consumables, such as paper, as to which there shall be no warranty or replacement.

Canon USA offers assistance for installation, operation, and support* of the Product as follows:

(a) On-line troubleshooting via a searchable Knowledgebase, answers to frequently asked questions, the latest driver and firmware downloads available at www.cusa.canon.com/support. (b) Toll free telephone support at 1-800-OK-CANON (652-2666), Monday through Friday (excluding holidays).

If Canon USA's remote assistance above cannot fix your Product's malfunction, Canon USA shall provide the contact information of the nearest authorized Canon USA Service Provider ("Service Provider") for service, or will exchange the Product, except where the malfunction involves a user replaceable item, in which case Canon USA will send you a replacement part with installation instructions. You will be responsible for installing the user replaceable items in your Product.

If the service or exchange is performed, and (1) the Product malfunction is not covered by this limited warranty, or (2) the applicable warranty period has expired or has not been sufficiently established by appropriate documentation, then you will be charged for such service at the then current service rates of Canon USA or the Service Provider, or for such exchange, as applicable.

This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment, and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON USA, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE. NO OTHER WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.

This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon USA who are acting in accordance with Canon USA's service bulletins, (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.

NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.

*Support options are subject to change without notice.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. ONLY.

Click Here to download this Warranty Card.

Cartridge Warranty

CANON imageCLASS/FAXPHONE/PC Copier TONER / imageCLASS DRUM LIMITED WARRANTY

Canon U.S.A., Inc. and Canon Canada Inc., (collectively "Canon") warrant to the original purchaser ("the Purchaser") of the Canon imageCLASS/FAXPHONE/PC Copier Toner Cartridge or Toner Bottle (the "Toner") or the imageCLASS Drum Unit (the "Drum"), when used in a compatible* Canon-brand imageCLASS/FAXPHONE/PC Copier product (the "Product"), to be free from defects in workmanship and materials under normal use and service for a period of thirty (30) days from the date of original purchase. The warranty in the preceding sentence applies to Toner and Drums incorporated into a new main imageCLASS/FAXPHONE/PC Copier unit, as well as to Toner and Drums purchased separately from such unit. A defective Toner or Drum returned to Canon U.S.A., Inc., Canon Canada, Inc. or an authorized dealer (a "Dealer") of Canon U.S.A., Inc. or Canon Canada, Inc. within the thirty (30) day warranty period, and proven to be defective upon inspection, will be exchanged for a new Toner or Drum. The warranty period for any replacement Toner or Drum shall begin upon its shipment to the Purchaser and will extend for no longer than the balance of the period remaining on the warranty for the defective Toner or Drum at the time of such shipment.

When returning any Toner or Drum under this limited warranty, you must pack the Toner or Drum in its original carton with a copy of the bill of sale (or invoice of purchase) for the new main imageCLASS/FAXPHONE/PC Copier unit (where the Toner or Drum is incorporated into that unit), or a copy of the bill of sale (or invoice of purchase) for the Toner or Drum (where they are purchased separately from the main imageCLASS/FAXPHONE/PC Copier unit), together will a complete explanation of the problem and return it to the entity from whom you purchased the Toner or Drum (i.e. Canon USA, Inc., Canon Canada, Inc. or a Dealer). To obtain the shipping address of Canon U.S.A, Inc. or Canon Canada, Inc., please call the Canon U.S.A., Inc. Help Desk at 1-800-828-4040 or Canon Canada Technical Support at 1-800-OK-CANON. Shipping charges, if any, must be prepaid. If your Toner or Drum is covered by this limited warranty, a new Toner or Drum will be shipped to you without charge by Canon U.S.A., Inc., Canon Canada, Inc. or the Dealer from whom you purchased the Toner or Drum.

NO IMPLIED WARRANTY OR CONDITION**, INCLUDING ANY IMPLIED WARRANTY OR CONDITION** OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE TONER OR DRUM AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY, CONDITION** OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE TONER OR DRUM SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED TONER OR DRUM.

This limited warranty does not apply to, and does not guarantee, any particular Toner or Drum yield (i.e., number of copies per Toner or Drum). Toner or Drum yield will vary depending on average density of originals copied and other factors. See Canon U.S.A.'s or Canon Canada's operator’s manual for the Product for further information.

This warranty is void and of no force and effect if the Toner or Drum is damaged as a result of (a) abuse, neglect, mishandling or alteration of the Toner or Drum, a Product Accessory or a Product in which the Toner or Drum is incorporated, electric current fluctuation, exposure to light, or accident; (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, the applicable operator's manual or other documentation; (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins; or, (d) use of supplies or parts (other than those distributed by Canon) which damage the Toner or Drum or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Toner or Drum on which the original lot numbers or dating have been defaced, removed, or altered.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE TONER OR DRUM, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE TONER OR DRUM CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY TONER OR DRUM SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE TONER OR DRUM.

THIS WARRANTY APPLIES TO TONER OR DRUMS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.

* As specified in the Product's operator's manual.
** In Canada 

CAUTION:
Keep out of reach of children.
Keep from contact with oxidizing materials.
Refer to instructions for handling and storing.

Click here to download the Warranty Card.

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