Canon Support for MAXIFY GX5020 | Canon U.S.A., Inc.
MAXIFY GX5020
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DOWNLOADS
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Sonoma v14
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
- Windows NT
Locating and installing your download
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Chrome |
- A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click 'Show all downloads...' to view the list of all recently downloaded files
- If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines
located on the right of the address bar - Select 'Downloads' from the menu and the list of recently downloaded files will open
- From this list you can also install the download by clicking on the file name
- To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page
- The folder that contains your download will now be open
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Safari |
- Mac Users - Click the down arrow
in the top right of the browser - Windows Users - Click the gear wheel
in the top right of the browser - Click the small image of the magnifying glass
next to your download - The folder that contains your download will now be opened
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Firefox |
- Click the down arrow in the top right of the browser
- Windows Users - Click the small image of the folder
next to your download - Mac Users - Click the small image of the magnifying glass next to your download
- The folder that contains your download will now be opened
 |
Internet Explorer |
- Click the gear wheel in the top right of the browser
- Select 'View Download' from the menu
- Select 'Location' next to your download
- The folder that contains your download will now be opened
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Microsoft Edge |
- Click the three dots icon in the top right of the browser
- Select 'Downloads' from the menu
- Select 'Open folder' next to your download
- The folder that contains your download will now be opened
There are no copying instructions for this browser
SETUP & TROUBLESHOOTING
Print and scan wirelessly from any Wi-Fi® enabled computer, Android™ or iOS tablet and smartphones from your local network connection. Wireless printing requires a working network with wireless 802.11b/g/n capability. You will need a Wi-Fi enabled Computer or mobile device, a wireless router and a wireless printer. All devices must be connected to the same wireless network connection. Click on the specific topic below to get detail information.
Wireless Setup
- Wireless Setup on Windows Computers
- Wireless Setup on Mac Computers
- Wireless Setup on iOS Devices (iPad, iPhone)
- Wireless Setup on Android Tablets and Smartphones
- Go to Wireless Help Homepage
Need additional information or assistance?
AirPrint allows users to wirelessly print photos, emails, web pages and other documents without the need to install device drivers, saving time and making for a seamless user experience. Both your Apple device and your PIXMA Wireless All-in-One must be connected to the same wireless network connection. Click on the specific topic below to get detail information.
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
SELECT ERROR CODE
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PRODUCT INFO
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WINDOWS
-
macOS X
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ChromeOS
| Products | Windows 8 | Windows 10 | Windows 10s | Windows 11 |
|---|---|---|---|---|
| MAXIFY GX5020 | 1 |
| Products | Mojave V10.14 | Catalina V10.15 | Big Sur V11.0 | Monterey V12.0 | Ventura V13.0 | Sonoma V14 |
|---|---|---|---|---|---|---|
| MAXIFY GX5020 |
| Products | ChromeOS |
|---|---|
| MAXIFY GX5020 |
Printer
| Print Speed (up to) | Black: ESAT Approx. 24.0 ipm8 Color: ESAT Approx. 15.5 ipm8 |
| Number of Nozzles | Color (C/M/Y): 1,024x3 / Pigment Black: 1,280 / Total: 4,352 |
| Print Resolution (Up to) | Up to 600 x 1200 dpi9 |
| Ink Compatibility | INK TYPE GI-26 Pigment-Based Ink Bottles (Cyan, Magenta, Yellow, Black) INK TANK & FILL VOLUME GI-26 Black Ink Bottles: 167.0 ml GI-26 C, M, Y Ink Bottles: 132.0 ml (each) |
| Paper Sizes | 4 x 6, 5 x 5 (Square), 5 x 7, 7 x 10, 8 x 10, Letter (8.5 x 11), Legal (8.5 x
14), Executive, U.S. #10 Custom Size: Width: 3.5 - 8.5 / Length: 5 - 47 |
| Paper Compatibility | Plain: Plain Paper, Canon High Resolution Paper; Glossy: Photo Paper Plus Glossy II, Photo Paper Glossy; Semi-Gloss: Photo Paper Plus Semi-Gloss, Photo Paper Pro Luster; Matte: Matte Photo Paper, Double-sided Matte Paper; Other (Canon): Magnetic Photo Paper, Restickable Photo Paper, Light Fabric Iron-on Transfers; Other (non-Canon): Greeting Card, Envelopes, Recycled paper and Chlorine-free paper can be used Rear Tray Supported Media Weight Plain Paper: 64 - 105 gsm Canon Paper: Max. approx. 265gsm (Canon PP-301) OR Thicker Paper: approx. 115-250gsm Bottom Cassette Supported Media Weight Plain Paper: 64-105gsm |
| Printer Features | Document Printing, Photo Printing, Wireless Printing7, Mobile Device Printing,
Business Card Printing, Greeting Card Printing, Label Printing, Square Media Printing Support,
Double-sided Matte Paper Support, Auto Duplex Printing HIGH PAGE YIELD: Up to 6,000 (Black & White) / 14,000 (Color)6 < /sup> |
| Paper Handling | PAPER HANDLING INPUT Bottom Cassette: 250 Sheets Plain Paper (Letter) Rear Paper Tray: 100 Sheets of Plain Paper OR 20 Sheets (4" x 6") |
| Output Tray Capacity | INPUT PAPER CAPACITY Cassette: 250 Sheets Plain Paper (Letter) Rear Paper Tray: 100 Sheets of Plain Paper (Letter) OR 20 Sheets (4" x 6") |
| Noise Level (Approx.) | Approx. 49.0 dB(A) (Plain Paper) Quiet Mode: Available |
General
| Other Features | Auto Power On/Off, Print, Quiet Mode, Wireless Direct Connection1, Wireless
Connect1, Auto Paper Width Detection, User Replaceable Print Head, User Replaceable
Maintenance Cartridge Display: 2-Line Mono LCD Smart assistant & automation support: Amazon Alexa,14, Google Assistant,14 |
| OS Compatibility | Windows:10 Windows® 11 (64-bit), Windows 10, Windows 8.1, Windows 7 SP1, Windows
Server 2008 R2 SP1, Server 2012 R2, Server 2016, and Server 2019 Mac:11 macOS v10.13.6 - 12 Chromebook Compatible13 Mobile Operating Systems:12 iOS®, iPadOS®, AndroidTM |
| Standard Interface | Hi-Speed USB Wi-Fi® (Wireless LAN, 2.4/5 GHz, IEEE 802.11b/g/a/n)7 Wired LAN (100BASE-TX / 10BASE-T) Wireless Information7 Standard: IEEE 802.11 b/g/a/n Security: WPA-PSK (TKIP / AES), WPA2-PSK (TKIP / AES), WPA-EAP(AES)^, WPA2-EAP(AES)^ ^IEEE802.1X (EAP-TLS/EAP-TTLS/PEAP) available Wireless LAN Frequency Band(s): 2.4 GHz / 5 GHz Wireless Direct Connection Capable/ Wireless Connect1 Capable: Yes |
| Software Included | Included or available for download/installation: SOFTWARE (WINDOWS15/MAC16)MAXIFY GX5020 Driver, Easy-PhotoPrint Editor Software15, PosterArtist Lite Software18, PosterArtist online version19 MOBILE APPS & PRINTINGAirPrint®3, Mopria®4, Canon PRINT app2, Easy PhotoPrint Editor App15, Canon Print Service16 (Android), PIXMA Cloud Link2, Creative Park App17 |
| Power Consumption (approx.) | Energy Efficiency: ENERGY STAR® Certified22 Auto Power On / Off Capable: Yes Input Voltage: AC 100 240 V, 50 / 60 Hz Power Consumption: 20W (0.8W Standby / 0.2W Off) TEC (Typical Electricity Consumption): 0.12 kWh |
| Dimension (W x D x H) | Closed: 15.8 (L) x 16.4 (W) x 9.4 (H) Trays Extended: 15.8 (L) x 25.2 (W) x 13.1 (H) |
| Weight | Weight: 19.8 lbs. |
| Warranty | 3-Year or 80,000 Page* Limited Warranty with InstantExchange Program |
Canon U.S.A., Inc. LIMITED WARRANTY – (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished Canon-brand MAXIFY GX-Series inkjet printer product (“Product”) packaged with this limited warranty, when purchased and used in the United States only. This limited warranty will apply to a warranty repaired or replacement Product only as set forth below.
The Product is warranted against defects in materials and workmanship under normal use and service for three (3) years from the date of original purchase, or the printing of 80,000 pages, whichever comes first. Product returned to a Canon USA repair facility, and proven to be defective upon inspection, in Canon USA’s sole discretion and at no charge, will be (a) repaired utilizing new, remanufactured, repaired and/ or recycled parts (b) exchanged for new Product or; (c) exchanged for a refurbished Product, as determined by Canon USA, Inc. This limited warranty applies to a warranty repaired or replacement Product only as follows: a warranty repaired or replacement Product will be warranted under this limited warranty only until the end of the warranty period of the original Product purchased. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink bottles, or maintenance cartridges, as to which there shall be no warranty or replacement. This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by someone other than a Canon USA repair facility. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.
b) Use of parts, media, software or supplies (other than those sold by Canon USA), including non-Canon ink bottles or refilled ink bottles, that cause damage to the Product or cause abnormally frequent service calls or service problems.
c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON, OR IN, THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA,. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
A range of Canon USA customer technical support* options are available:
- Interactive troubleshooting, the latest driver downloads, hours of operation, and answers to frequently asked questions (www.usa.canon.com/support)
- Toll-free live technical support Monday–Friday (excluding Canon-observed holidays) at 1-844-4-MAXIFY (1-844-462-9439)
- Telephone Device for the Deaf (TDD-1-855-270-3277)
- Warranty Service:
In the event service is required for the Product during the limited warranty period, a Canon USA Customer Care Center representative will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, you will be provided instructions for Canon USA’s then current warranty service procedures. You may be asked for the Product serial number and/or other information pertaining to your Product.
This limited warranty give you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747 USA
© 2020 Canon U.S.A., Inc.
Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries.
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