Canon Support for MAXIFY GX5020 | Canon U.S.A., Inc.
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- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
|Products||Windows 8||Windows 10||Windows 10s||Windows 11|
|Products||Mojave V10.14||Catalina V10.15||Big Sur V11.0||Monterey V12.0||Ventura V13.0|
|Print Speed (up to)||Black: ESAT Approx. 24.0 ipm8
Color: ESAT Approx. 15.5 ipm8
|Number of Nozzles||Color (C/M/Y): 1,024x3 / Pigment Black: 1,280 / Total: 4,352|
|Print Resolution (Up to)||Up to 600 x 1200 dpi9|
|Ink Compatibility||INK TYPE
GI-26 Pigment-Based Ink Bottles (Cyan, Magenta, Yellow, Black)
INK TANK & FILL VOLUME
GI-26 Black Ink Bottles: 167.0 ml
GI-26 C, M, Y Ink Bottles: 132.0 ml (each)
|Paper Sizes||4 x 6, 5 x 5 (Square), 5 x 7, 7 x 10, 8 x 10, Letter (8.5 x 11), Legal (8.5 x 14), Executive, U.S. #10
Custom Size: Width: 3.5 - 8.5 / Length: 5 - 47
|Paper Compatibility||Plain: Plain Paper, Canon High Resolution Paper;
Glossy: Photo Paper Plus Glossy II, Photo Paper Glossy;
Semi-Gloss: Photo Paper Plus Semi-Gloss, Photo Paper Pro Luster;
Matte: Matte Photo Paper, Double-sided Matte Paper;
Other (Canon): Magnetic Photo Paper, Restickable Photo Paper, Light Fabric Iron-on Transfers;
Other (non-Canon): Greeting Card, Envelopes, Recycled paper and Chlorine-free paper can be used
Rear Tray Supported Media Weight
Plain Paper: 64 - 105 gsm
Canon Paper: Max. approx. 265gsm (Canon PP-301) OR
Thicker Paper: approx. 115-250gsm
Bottom Cassette Supported Media Weight
Plain Paper: 64-105gsm
|Printer Features||Document Printing, Photo Printing, Wireless Printing7, Mobile Device Printing, Business Card Printing, Greeting Card Printing, Label Printing, Square Media Printing Support, Double-sided Matte Paper Support, Auto Duplex Printing
HIGH PAGE YIELD: Up to 6,000 (Black & White) / 14,000 (Color)6
|Paper Handling||PAPER HANDLING
INPUT Bottom Cassette: 250 Sheets Plain Paper (Letter or Legal)
Rear Paper Tray: 100 Sheets of Plain Paper OR 20 Sheets (4" x 6")
AUTO DOCUMENT FEEDER
50 Sheets Plain Paper
|Output Tray Capacity||INPUT PAPER CAPACITY
Cassette: 250 Sheets Plain Paper (Letter)
Rear Paper Tray: 100 Sheets of Plain Paper (Letter) OR 20 Sheets (4" x 6")
|Noise Level (Approx.)||Approx. 49.0 dB(A) (Plain Paper)
Quiet Mode: Available
|Other Features||Auto Power On/Off, Print, Quiet Mode, Wireless Direct Connection1, Wireless Connect1, Auto Paper Width Detection, User Replaceable Print Head, User Replaceable Maintenance Cartridge
Display: 2-Line Mono LCD
Smart assistant & automation support: Amazon Alexa,14, Google Assistant,14
|OS Compatibility||Windows:10 Windows® 11 (64-bit), Windows 10, Windows 8.1, Windows 7 SP1, Windows Server 2008 R2 SP1, Server 2012 R2, Server 2016, and Server 2019
Mac:11 macOS v10.13.6 - 12
Mobile Operating Systems:12 iOS®, iPadOS®, AndroidTM
|Standard Interface||Hi-Speed USB
Wi-Fi® (Wireless LAN, 2.4/5 GHz, IEEE 802.11b/g/a/n)7
Wired LAN (100BASE-TX / 10BASE-T)
Standard: IEEE 802.11 b/g/a/n
Security: WPA-PSK (TKIP / AES), WPA2-PSK (TKIP / AES), WPA-EAP(AES)^, WPA2-EAP(AES)^
^IEEE802.1X (EAP-TLS/EAP-TTLS/PEAP) available
Wireless LAN Frequency Band(s): 2.4 GHz / 5 GHz
Wireless Direct Connection Capable/ Wireless Connect1 Capable: Yes
|Software Included||Included or available for download/installation:
SOFTWARE (WINDOWS15/MAC16)MAXIFY GX5020 Driver, Easy-PhotoPrint Editor Software15, PosterArtist Lite Software18, PosterArtist online version19
MOBILE APPS & PRINTINGAirPrint®3, Mopria®4, Canon PRINT app2, Easy PhotoPrint Editor App15, Canon Print Service16 (Android), PIXMA Cloud Link2, Creative Park App17
|Power Consumption (approx.)||Energy Efficiency: Energy Star® Certified22
Auto Power On / Off Capable: Yes
Input Voltage: AC 100 240 V, 50 / 60 Hz
Power Consumption: 20W (0.8W Standby / 0.2W Off)
TEC (Typical Electricity Consumption): 0.12 kWh
|Dimension (W x D x H)||Closed: 15.8 (L) x 16.4 (W) x 9.4 (H)
Trays Extended: 15.8 (L) x 25.2 (W) x 13.1 (H)
|Weight||Weight: 19.8 lbs.|
|Warranty||3-Year or 80,000 Page* Limited Warranty with InstantExchange Program|
Limited Warranty & InstantExchange Program Details
Canon U.S.A., Inc. Limited Warranty --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the new or refurbished Canon-brand product ("Product") packaged with this limited warranty, when purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one (1) year from the date of original purchase when delivered to you in new condition in its original container or (b) for (1) year from the date of original purchase for refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized Service Facility ("ASF"), and proven to be defective upon inspection will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA's user's manual or other documentation, or services performed by someone other than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user's manual or other documentation for the Product.
- Use of parts, media, software or supplies (other than those sold by Canon USA), including non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems.
- If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a full range of customer technical support* options:
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com)
Toll-free live technical support within the limited warranty
Monday - Friday 8:00 a.m. - 10:00 p.m. ET(excluding holidays)
Saturday 10:00 a.m. - 7:00 p.m. EST
at 1-844-4-MAXIFY (1-844-462-9439)
Telephone Device for the Deaf (TDD-1-855-270-3277)
Repair or Exchange Service Options: In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA's Web site at www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA. After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product must be returned in the shipping carton in which the replacement Product was packed and include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday through Friday, except holidays. Canon USA does not guarantee same day shipment in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747
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