Canon Support for PIXMA TS6420 | Canon U.S.A., Inc.

PIXMA TS6420


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Canon PRINT App - iOS
With the Canon PRINT App, easily print your favorite social media memories from popular platforms such as Facebook™ and Instagram™ right from your iOS® or Android™ device.
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Canon PRINT App - Android
With the Canon PRINT App, easily print your favorite social media memories from popular platforms such as Facebook™ and Instagram™ right from your iOS® or Android™ device.

SETUP & TROUBLESHOOTING

Print and scan wirelessly from any Wi-Fi® enabled computer, Android™ or iOS tablet and smartphones from your local network connection. Wireless printing requires a working network with wireless 802.11b/g/n capability. You will need a Wi-Fi enabled Computer or mobile device, a wireless router and a wireless printer. All devices must be connected to the same wireless network connection. Click on the specific topic below to get detail information.

Wireless Setup

Need additional information or assistance?

AirPrint allows users to wirelessly print photos, emails, web pages and other documents without the need to install device drivers, saving time and making for a seamless user experience. Both your Apple device and your PIXMA Wireless All-in-One must be connected to the same wireless network connection. Click on the specific topic below to get detail information.

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Printer

Print Speed (up to) 4 x 6 Photo: Approx. 43 seconds (Borderless)7,10
Black: ESAT Approx. 13.0 ipm10
Color: ESAT Approx. 6.8 ipm10
Number of Nozzles Color: 1,152 / Pigment Black: 640/ Total: 1,792
Print Resolution (Up to) Up to 4800 x 1200 dpi11
Ink Compatibility INK TYPE
PG-260 Pigment Black Ink
CL-261 Color Ink

INK TANK & FILL VOLUME
PG-260 Black: 7.5 ml (Std.) | 14.3 ml (XL)
CL-261 Color: 8.3 ml (Std.) | 12.2 ml (XL)
Paper Sizes 3.5" x 3.5" (Square), 4" x 6", 5" x 5" (Square), 5" x 7", 7" x 10", 8" x 10", Letter (8.5" x 11"), Legal (8.5" x 14"), U.S. #10 Envelopes, Card Size (91 mm x 55 mm)
Paper Compatibility Plain: Plain Paper, Canon High Resolution Paper;
Super High Gloss: Photo Paper Pro Platinum;
Glossy: Photo Paper Plus Glossy II, Photo Paper Glossy;
Semi-Gloss: Photo Paper Plus Semi-Gloss, Photo Paper Pro Luster;
Matte: Matte Photo Paper,Double-sided Matte;
Other: Cardstock, Greeting Cards, Magnetic Photo Paper, Restickable Photo Paper, T-Shirt/Iron-On Transfers, U.S. #10 Envelopes, Recycled paper and Chlorine-free paper can be used
Printer Features Wireless Printing1, Document Printing, Photo Printing, Square Photo Printing, Black Ink/ Color Ink Only Printing, Borderless Printing7, Business Card Size Printing, Greeting Card Printing, Label Printing, AirPrint4, Mopria® Print Service5, Wireless PictBridge9, Camera Direct Photo Printing, Smartphone Auto Photo Correction
Paper Capacity Rear Paper Tray: 100 Sheets of Plain Paper OR 20 Sheets of 4 x 6 / 10 Sheets of 5 x 7 Photo Paper Front Paper Cassette: 100 Sheets of Plain Paper

Copier

Copy Speed (up to) FCOT (Color): Approx. 20 Seconds10 ESAT (Color): Approx. 6.0 ipm
Reduction / Enlargement 25% - 400%
Copy Features Standard Copy, Two-Sided Copy, 2-on-1 Copy, Auto Exposure Copy, Document Copy, Document Removal Reminder, Fit-to-Page, Photo Copy, Reduction/Enlargement (25% - 400%), Preset Ratio Copy

Scanner

Scanner Type Flatbed
Scanning Element Contact Image Sensor (CIS)
Max. Resolutions 1200 x 2400 dpi (Optical)12
Scanner Features Auto Scan Mode14, Document Removal Reminder, Document Scanning, Photo Scanning, Scan to Canon PRINT app3, Wireless Scanning1
Color Depth Grayscale: 16-bit/8-bit
Color: 16-bit/8-bit Per Color
Max. Document Size 8.5" x 11.7" (A4/Letter)

General

Dimensions (W x D x H) Closed: 15.9" (L) x 12.5" (W) x 5.9" (H)
With Paper Installed (Cassette): 15.9" (L) x 14.2" (W) x 5.9" (H)
Other Features 2 Cartridge FINE (Full-photolithography Inkjet Nozzle Engineering) Hybrid Ink System, Auto Paper Width Detection, Automatic Replenishment System (ARS) Capable, Auto Power On/Off, Auto Print Head Alignment, Bluetooth Connectivity15, Document Removal Reminder, Energy Star® Certified, Quiet Mode, QR Code Button, QR Code Direct Connection, Wireless Connect2, Wireless Direct Connection
OS Compatibility Windows:18 Windows® 10, Windows 8.1, Windows 7 SP1
Mac:19 Mac OS® X v10.12.6 - macOS v10.15 (Catalina)
Mobile Operating Systems:20 iOS®, Android™, Windows 10 Mobile, and Fire OS (Amazon Fire) devices21
Standard Interface Hi-Speed USB
Wireless PictBridge9
Wi-Fi® (802.11b/g/n wireless networking, 2.4 GHz)1
Bluetooth 4.0 LE (Low Energy)15
Software Included (WINDOWS/MAC)
PIXMA TS6420 Wireless Inkjet All-In-One Printer Driver
Easy-PhotoPrint Editor Software6
PosterArtist Lite Software23
Warranty 1-Year limited warranty with InstantExchange Program. 1-Year toll-free technical phone support.24
Weight 13.8 lbs.
Display 1.44" OLED Display and LED Status Bar
PRINT LONGEVITY The Chromalife100 System13 protects your photos from fading up to: 100 Years Album Life, or 30 Years Behind Glass (Light Fastness), or 20 Years Without The Glass (Gas Fastness).
SMART ASSISTANT SUPPORT Amazon Alexa™17
Google Assistant™17
MOBILE APPS (iOS®/ ANDROID™) AirPrint®4, Mopria® Print Service5, Canon PRINT app3, Easy-PhotoPrint Editor app6, PIXMA Chat Print8, PIXMA Cloud Link (for mobile devices)3, Canon Print Service (for Android™)16, Canon Creative Park App22

Canon U.S.A., Inc. Limited Warranty --- (USA Only)

The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished Canon- brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only.

The Product is warranted against defects in materials and workmanship under normal use and service for one (1) year from the date of original purchase. Product returned to a Canon USA repair facility, and proven to be defective upon inspection, in Canon USA’s sole discretion and at no charge, will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon USA repair facility. Warranty repair or replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty if any with respect to such non-Canon brand items is given by the manufacturer or producer thereof.

This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by someone other than a Canon USA repair facility. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.

(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems.

(c) If the Product has had its serial number or dating defaced, altered or removed.

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON OR IN THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER’S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE DISTRIBUTED BY CANON) INCLUDING, WITHOUT LIMITATION, NON-CANON INK CARTRIDGES OR REFILLED INK CARTRIDGES, WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT RECOMMENDED IN ANY USER’S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS HAVE BEEN DEFACED, REMOVED, OR ALTERED. ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE MEDIA ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE AGREEMENT.

NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER’S EXCLUSIVE REMEDY.

A range of Canon USA customer technical support* options are available:

  • Interactive troubleshooting, the latest driver downloads,hours of operation, and answers to frequently asked questions (www.usa.canon.com/support)
  • Toll-free live technical support Monday–Friday (excluding Canon-observed holidays) at 1-800-OK-CANON (1-800-652-2666)
  • Telephone Device for the Deaf (TDD-1-855-270-3277)
  • Warranty Service:

In the event service is required for the Product during the limited warranty period, a Canon USA Customer Care Center representative will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, you will be provided instructions for Canon USA’s then current warranty service procedures. You may be asked for the Product serial number and/or other information pertaining to your Product.

This limited warranty give you specific legal rights, and you may also have other rights, which vary from state to state.

* Support program specifics are subject to change without notice.|

Canon U.S.A., Inc.
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Melville, NY 11747 USA

© 2019 Canon U.S.A., Inc.

Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark in other countries

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