Canon Support for RF100-500mm F4.5-7.1 L IS USM | Canon U.S.A., Inc.

RF100-500mm F4.5-7.1 L IS USM

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Date 04.08.21
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The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at https://www.usa.canon.com/support/sdk. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

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PRODUCT INFO

Focal Length & Maximum Aperture 100-500mm, f/4.5-7.1
Maximum Aperture (1/3 steps, 1/2 steps) Wide: 4.5, 4.5, Tele: 7.1, 6 .7
Minimum Aperture (1/3 steps, 1/2 steps) Wide: 32, 32, Tele: 51, 5 4
Minimum Focusing Distance At 100mm: 2.95 ft. / 0.9m
At 300 mm: 3.28 ft. / 1m
At 500mm: 3.94 ft. / 1.2m
Maximum Magnification At 100mm: 0.12x
At 500mm: 0.33x
Lens Construction 20 elements in 14 groups
Special Elements One Super UD, Six UD
Filter Size Diameter Ø77mm
Aperture Blades 9
Maximum Outer Diameter x Length Shortest (wide): Approx. 3.69 in x 8.17 in. / 93.8mm x 207.6mm
Longest (tele): Approx. 3.69 in x 11.71 in. / 93.8mm x 297.6mm
Weight Approx. 3.0 lbs. / 1365g (No tripod mount)
Approx. 0.35 lbs / 160g (Tripod only)

 

Canon EF Lenses Limited Warranty
 

The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States and Canon Canada Inc., in Canada (herein referred to collectively as "Canon") with respect to the Canon Binoculars and Photographic Lens Products packaged with this Limited Warranty and identified by model number on this limited warranty card (each a "Product")when purchased and used in the United States or Canada.

This Limited Warranty is only effective upon presentation of this warranty card and proof of purchase

A Product, when delivered to you in new condition in its original container, is warranted against defects in materials or workmanship as follows: for a period of one (1) year from the date of original purchase, defective parts or a defective Product returned to Canon, or its authorized service providers, and proven to be defective upon inspection, will be repaired with new or comparable rebuilt parts or exchanged for a refurbished Product, as determined by Canon or the authorized service provider n their sole discretion. Replaced parts and exchanged Products will become the property of Canon.

When returning a Product for warranty service, the shipping charges must be prepaid and the Product should be shipped in its original container, or an equivalent, properly packed to withstand the hazards of shipment and be fully insured. A copy of the warranty card and proof of purchase should be enclosed, as well as a description of the problem (including film samples, where appropriate). Repairs will be made and the Product will be returned, shipped at NO CHARGE, within the country of repair.

This warranty only covers defective materials or workmanship encountered in normal use and service of a Product and does not apply in the following cases:

(a) Loss of or damage due to abuse causing deterioration, mishandling, accident or failure to follow operating instructions.
(b) If a Product is defective as a result of leaking batteries or liquid damage.
(c) Defective materials or workmanship where the defect is due to a Product having been serviced or modified by other than Canon or a Canon authorized service provider.
(d) Malfunction resulting from the use of accessories, attachments, product supplies, parts or devices (including, without limitation, batteries, film, flash attachments and other accessories) with this Canon photographic equipment that do not conform to Canon specifications.
(e) Damage resulting during shipment. (Claim must be presented and examined by the shipper.)
(f) Damage or service resulting from modifications or alterations to a Product in any way (including any alteration or removal of its serial number or identification marks).

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO A PRODUCT SHALL BIND CANON (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). CANON SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOSS OF FILM) CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, A PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

Canon U.S.A., Inc., One Canon Park, Melville, NY 11747
Canon Canada Inc., 8000 Mississauga Road, Brampton, Ontario, L6Y 5Z7

  Canon Sales and Service Center
  Canon USA
One Canon Park,
Melville, NY 11747,USA
Tel: (1)-800-828-4040  
                Canon Canada Inc,
8000 Mississauga Road
Brampton, Ontario, L6Y 5Z7, Canada
(1)-800-652-2666

 

Online Repair

 

What is the Control Ring's Clicking Sound Modification Service?

The click action of the control ring allows the user to have a sense of how much it is being turned. In some cases, the sound of the control ring operation may be recorded during video shooting.

Canon’s control ring’s modification service offers RF lenses and Control Ring Mount Adapter EF-EOS R owners the opportunity to remove/reattach control ring's clicking sound.

Pricing

Model Price*
RF Lens product $79.99
Control Ring Mount Adapter EF-EOS R $59.99

*Tax and freight fee are NOT included
*All pricing is subject to change

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone:1-800-OK-CANON (toll free)
1-800-652-2666

For additional support options: usa.canon.com/support

Title Canon Support | Firmware Notice: RF100-500mm F4.5-7.1 L IS USM: Firmware Version 1.1.0
Advisory Type
Date 10.11.21
Title Canon Support | Firmware Notice: RF100-500mm F4.5-7.1 L IS USM: Firmware Version 1.0.9
Advisory Type
Date 03.28.21

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