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Date 10.07.16
File Size 8.88 MB
Date 03.12.13
File Size 6.96 MB
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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Effective Pixels
4096 x 2160 pixels; Approx. 8.85 megapixels
Total Pixels
4206 x 2340 pixels; Approx. 9.84 megapixels
Sensor Type
CMOS
Sensor Size
Super 35; 26.2 x 13.8 (29.6 mm diagonal); 6.4 µm cell pitch
Scanning System
Progressive
Number of Sensors
1
Filter
RGB Primary Color Filter (Bayer Array)
Imaging Processor
Digic DV III
Interchangeable Lens System
Choice of PL or EF mounts for compatibility with a wide variety of lens systems.
ND Filter
Mechanical ND filter system with option of clear, 2, 4, and 6 stops
Iris Dial
Iris Dial located on camera body for use with EOS EF Lenses with electronic Iris control (EF Camera version only)
Peripheral Illumination Correction
Available on EF Mount model only
Exposure Modes
Manual
Gain
Normal Setting -6dB to 30 dB TBD
Fine Setting 0dB to 24 dB in 0.5 dB increments
ISO
320 to 80,000
Shutter Modes
3 Modes: OFF; Speed; Angle; Slow Shutter; Clear Scan
Speed Mode is selected in 1/3 or ¼ stop increments
Shutter Speed Range
59.94i/59.94p: 1/60 to 1/2000 in 1/4 or 1/3 stops; SLS: ¼, 1/8, 1/15, 1/30; CS: 59.94 Hz - 250.27 Hz
29.97p: 1/30 to 1/2000 in 1/4 or 1/3 stops; SLS: ¼, 1/8, 1/15; CS: 29.97 Hz - 250.27 Hz
23.98p/24p: 1/24 to 1/2000 in 1/4or 1/3 stops; SLS: 1/3, 1/6, 1/12; CS: 23.97 Hz - 250.27 Hz
50i/50p: 1/50 to 1/2000 in 1/4 or 1/3 stops; SLS: 1/3, 1/6, 1/12 1/25; CS: 50.00 Hz - 250.78 Hz
25p: 1/25 to 1/2000 in 1/4 or 1/3 stops; SLS: 1/3, 1/6, 1/12; CS: 25.00 Hz - 250.78 Hz
Shutter Angle Settings
59.94i/59.94p: 360, 240, 216, 180, 120, 90, 60, 45, 30, 22.5, 15, 11.25
29.97p: 360, 240, 216, 180, 120, 108, 90, 60, 45, 30, 22.5, 15, 11.25
23.98p/24p: 360, 345.6, 288, 240, 180, 172.8, 144, 120, 90, 86.4, 72, 60, 45, 30, 22.5, 15, 11.25
50i/50p: 360, 300, 240, 180, 150, 120, 90, 60, 45, 30, 22.50, 15, 11.25
25p: 360, 300, 240, 180, 150, 120, 90, 75, 60, 45, 30, 22.50, 15, 11.25
Iris (Aperture) Range
EF Lens only - ½. 1/3 stop or fine setting can be selected
Smooth Manual control on Cinema Lenses
Focus Settings
Manual
AF Modes
None
Resolution
Resolution
Compression
8 Bit MPEG-2 Long GOP
Maximum Bit rate
50Mbps (CBR)
Recording Options
Recording Options
Recording Media
CF Card (Type 1 Only); 2 Slots (Movie Files); UDMA supported
SD Card (Still Images (JPEG), Custom Picture Data*, Clip Metadata, and menu settings); SD/SDHC/SDXC Supported; MMC Cards are not supported
*Custom Picture Data and settings is not compatible with data from others Canon models
File Format
MXF (OP-1a)
File System
FAT 32
Maximum Clip Number
999 (per media)
Recording Format
Linear PCM; 2-Channel; 16-Bit; 48 kHz
Built-in Microphone
None
External Audio Inputs
2 - XLR inputs (Auto and Manual level settings)
External microphone terminal: (3.5 mm diameter)
Recording Channel Selection
This is used to set the allocation of the audio channels:
CH1/CH2: The CH1 signals are allocated to the L output channel, and the CH2 signals are allocated to the R output channel.
CH1/CH1: The CH1 signals are allocated to the L output channel, and the CH1 signals are allocated to the R output channel.
CH2/CH2: The CH2 signals are allocated to the L output channel, and the CH2 signals are allocated to the R output channel.
ALL CH/ALL CH: Signals obtained by mixing the CH1 and CH2 signals are allocated to the L and R output channels.
XLR Mic Trimming
Available; -12dB, -6 dB, 0dB or +12 dB
Limiter
Available
Recording Level Adjustment Range
- Infinity to +18dB
Phantom Power
Available; +48V
Headphone Adjustment
16 Settings; Volume is muted at lowest setting
Built-in Speaker
None
1KHz Tone
Available; -12, -18, or -20 dB
Playback
Clip Display: 3x4 Index Display, Original, "OK Mark," "Check Mark," "Shot Mark," Expand, Photo (SD Card), Clip Metadata
Clip Playback: Forward Search (x5, x15, x60), Reverse Search (x5, x15, x60), Forward frame Advance, Reverse Frame Advance, Record Review, Skip to next clip, skip to previous clip
Clip information Display: Clip Metadata display, custom picture settings Playback Functions: Inter-media Copy (Single Clip, All Clips, Last Clip); Clip Delete (Single Clip, All Clips, Last Clip)
Still Image Playback: index, single playback, erasure, protect
Special Recording Functions
Relay Recording*; Double-Slot Recording**; Copying between Media
* Not available during Slow Motion 50 Mbps recording
** Not available in combination with Slow and fast motion recording
NOTE: Special features other than Slow and Fast Motion Recording are not available in 4K and 2K modes
Photo Recording Mode
Available; Images captured to SD Card
Waveform Monitor
Available; 2 Modes (Standard and RGB Component)
Vectorscope
Available
Exposure/Focus Aids
Peaking (2 types), Zebra Pattern*, Magnify, Edge Monitor Focus Assist, Black and White Mode
*Can be output via the SDI or HDMI Jack (HD Only)
Interval Record
Available; ability to set time interval and number of frames to record
Interval can be set in 25 levels ranging from 1 second to 10 minutes.
(1s/2s/3s/4s/5s/6s/7s/8s/9s/10s/15s/20s/30s/40s/50s/1m/2m/3m/4m/5m/6 m/7m/8m/9m/10m)
NTSC 59.94i/29.97p/23.98p/24.00p: Selectable between 1, 3, 6, 9 frames
NTSC 59.94p: Selectable between 2, 6, 12 frames
PAL 50i/25p/50p: Selectable between 2, 6, 12 frames
Frame Record
Available; Records a set number of frames each time the record button is pressed
NTSC 59.94i/23.98p/24.00p: Selectable between 1, 3, 6, 9 frames
NTSC 59.94p: Selectable between 2, 6, 12 frames
PAL 50i/25p/50p: Selectable between 2, 6, 12 frames
Pre-Record
Yes, 3 seconds cache (Audio and Video)
Scan Reverse
When using a Depth of Field Converter or other lens adapters it flips or reverses the image automatically so it is recorded correctly.
Time code
*Drop Frame (DF) and Non-Drop Frame (NDF)
*Drop frame works with NTSC models only and is not available in 24P
Time Code Modes
Regeneration, Record Run, Free Run and External Source
Auto White Balance (AWB)
Not Available
White Balance
Kelvin Setting 2,000K to 15,000K in 100K increments
White Balance Presets
Daylight (5,400K); Tungsten (3,200K); Kelvin
White balance shift is available within Presets (-9 to +9)
Auto Black Balance
Available
Custom Picture Settings
23 Custom Picture settings
A total of nine 9 Customized Pictures are available in the camera and up to 20 can be saved to an SD card
Custom pictures can be adjusted using the following settings and saved for later recall:
Gamma, Black, Black Gamma, Low Key Saturation, Knee, Sharpness, Noise Reduction, Skin Detail, Selective Noise Reduction, Color Matrix, White Balance, Color Correction, Setup Level
Custom Pictures CP8 and CP9 ship with the following presets:
C8: Cinema - Suited for giving recorded media a film tone.
C9: EOS Standard - Used to match the quality of DSLR video shot in EOS standard mode
Custom Functions
Available, 9 total functions
Custom Display
Yes; LCD panel and EVF information display can be customized
Total of 27 display and icons that can be turned on and off
On Screen Markers
Yes
Assign Buttons
15; Can be assigned functions as desired (37 functions Available)
Color Bars
Color bars compliant with SMPTE, EBU, or ARIB standards can be selected.
Minimum Subject Illumination
59.94 Hz Mode: 0.3 Lux
(f/1.2, 24 dB, 29.97p, 1/30 sec.)
50.00 Hz Mode: 0.25 Lux
(f/1.2, 24 dB, 25p, 1/25 sec.)
Sensitivity
59.94 Hz Mode: F9
(1920 x 1080/59.94i, ISO 640 (0 dB), 2000 lux, 89.9% Reflection)
50.00 Hz Mode: F10
(1920 x 1080/50i, ISO 640 (0 dB), 2000 lux, 89.9% Reflection)
S/N Ratio
59.94 Hz Mode: 54 dB (Typical)
(1920x1080/29.97p, Canon Log, ISO 850, Dynamic Range 800%)
50.00 Hz Mode: 54 dB (Typical)
(1920x1080/25p, Canon Log, ISO 850, Dynamic Range 800%)
Dynamic Range
During Normal Shooting: 300%
*With Canon Log Gamma: 800%
*ISO 850 or above - gain 2.5dB or above
Viewing Angle Adjustment
Available; Viewing Angle can be adjusted up and down 60°
Diopter Adjustment Range
+2.0 to -5.5
EVF Adjustments
Brightness, Contrast, Color, and Backlight (Normal or Bright)
Display Adjustments
Brightness, Contrast, Color, Sharpness, and Backlight (Normal or Bright)
HD/SD SDI
Yes; (with embedded audio);
HD 8-bit 4:2:2 (YPbPr) 1920x1080: 59.94i/50i/23.98/24.00, 1280x720: 59.94p/50p/23.98/24.00
SD 8-bit 4:2:2 (YPbPr) 480: 59.94i, 576: 50i BNC Connector, output only
SD-SDI:
NTSC 480i/PAL 576i: Compliant with SMTPE 259M
Embedded Audio: Compliant with SMTPE 272M
Time Code Standard: (VITC/LTC) SMTPE 12M
HD-SDI: (Compliant with SMTPE 292M)
1080i/720p: Compliant with SMTPE 292M
Embedded Audio: Compliant with SMTPE 299M
Time Code Standard: (VITC/LTC) SMTPE 12M
3G SDI
Available; 2x BNC
Output Modes: RAW (10-bit); RGB 4:4:4 (10-bit/12-bit); YCC 4:2:2 (10-bit)
Frame Rates: 23.98p/24.00p/25.00p/29.97p/59.94p/50p
Video Monitor Out
Available; 2x BNC
Resolution: 2048x1080 / 1920x1080
Frame Rates: 23.98p/24.00p/25.00p/29.97p/30p/59.94p/50p/60p
Color Space: YPbPr: 10-bit
Time code In/Out
Yes; BNC Connector (Input and Output)
Genlock
Yes; BNC Connector (Input Only)
Adjustment range: -1023 to +1023
Synch Out
Yes, BNC Connector
(1) HD tri-level signal (HD Sync) 1920x1080: 59.94i/50i/23.98/24.00, 1280x720: 59.94p/50p/23.98, 24.00; The HD standard analog component Y signal with the black muted is output.
(2) HD-Y signals (HD-Y) 1920x1080: 60i, 59.94i/50i, 1280x720: 60p/59.94p/50p; Only the HD standard analog component Y signal is output.
(3) Black burst signal 480: 59.94i, 576: 50i; The SD standard analog composite signal with the black muted is output.
(4) Composite 480: 59.94i, 576: 50i; The SD standard analog composite signals are output.
HDMI
Yes (Type A)
HD 8-bit 4:2:2 (YPbPr) 1920x1080: 60i/59.94i/50i, 1280x720: 60p/59.94p/50p
SD 8-bit 4:2:2 (YPbPr) 480: 59.94i, 576: 50i
Audio Input Terminal
2 Balanced 3-pin XLR on Monitor Unit (Mic Level, Mic Level with phantom power and Line Level)
3.5mm Microphone terminal
Headphone Jack
Available; 3.5mm stereo mini-jack
Remote Terminals
Available (Fully LANC Compatible)
Remote control through WFT-E6A accessory is also possible
Supply
DC 7.4 V (Battery Pack) / DC 8.4 V (DC In)
Power Terminal
DC in on camera (no need for "Dummy Battery")
Battery
BP-9 Series (Excluding BP-925)
Compact Power Adapter
CA-940N
Tripod Adapter
Canon TA-100
Tripod Adapter Base
Canon TB-1
Zoom Remote Controller
Canon ZR 2000
Wi-Fi Adapter
WFT-E6A
Dimensions
Approx. 6.3 x 7.0 x 7.0 in (160 x 179 x 177 mm)
C500 PL + Monitor Unit: Approx. 7.3 x 9.8 x 7.4 in (185 x 249 x187 mm)
C500 PL + Handle Unit + Monitor Unit: Approx. 7.3 x 11.2 x 11.9 in (185 x 284 x 301 mm)
Main Unit Weight
C500 PL Body: Approx. 4.3 lb. (1930 g)
Monitor Unit: Approx. 1.4 lb. (645 g)
Handle Unit: Approx. 6.3 oz. (180 g)
Total Equipped Weight
C500 PL: Approx. 6.2 lb. (2815 g)*
C500 PL: 6.6 lb. (2995 g)**
* Weights include the monitor unit, BP-955, 2x CF cards.
** Weights include the monitor unit, handle unit, BP-955, 2x CF cards.
Temperature and Humidity
Performance requirements: 0°C to 40°C, 85% (relative humidity)
Operating requirements: -5°C to 45°C, 60% (relative humidity)
Language Support
English, Japanese, Chinese, German, Spanish, French, Italian, Polish, Russian
Time and Date
Automatic Calendar range January 1st, 2010 through December 31, 2031 selectable in American, Japanese and European Date formats.
World Clock
World Clock support - UTC time setting: Setting range from +14:00 to - 12:00

CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
 

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.

 

This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

 

 

In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

  1. Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
  2. If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
  4. If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
  5. Any internal modification to product hardware or firmware;
  6. Any applicable fee for Maintenance of the Equipment;
  7. If the Equipment has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CANON U.S.A., INC

Title Canon Support | Firmware Notice: EOS C500 / EOS C500 PL Cinema EOS Cinema: Firmware 1.0.7.1.00
Advisory Type
Date 11.03.15
Title Canon Support | Firmware Notice: EOS C500 / C500 PL Cinema EOS Cameras: Firmware Update Version 1.0.6.1.00
Advisory Type
Date 11.02.14
Title Canon Support | Service Notice: Canon XF Utility
Advisory Type
Date 04.07.13

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