Canon Support for EOS M10 | Canon U.S.A., Inc.

EOS M10


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The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
CMOS sensor (supporting Hybrid CMOS AF II)
Pixels
Effective Pixels: Approx. 18.0 Megapixels
Total Pixels: Approx. 18.5 Megapixels
Total Pixels
18.5 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Dust Deletion Feature
Self Cleaning Sensor Unit
(Ultrasonic vibration keeps the front layer of the CMOS sensor free of dust)
Auto / Manual
Recording Format
Design Rule for Camera File System 2.0, Exif 2.3 compliant
JPEG, RAW (14-bit, Canon original)
RAW+JPEG simultaneous recording possible
File Size
L (Large): Approx. 17.9 Megapixels (5184x3456)
M (Medium): Approx. 12.4 Megapixels (4320x2880)
S1 (Small 1): Approx. 5.5 Megapixels (2880x1920)
S2 (Small 2): Approx. 3.5 Megapixels (2304x1536)
S3 (Small 3): Approx. 350,000 pixels (720x480)
RAW: Approx. 17.9 Megapixels (5184x3456)
Folders
Monthly and daily can be selected
Continuous, Auto reset
Settings
Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Def. 1-3

Noise Reduction
Applicable to long exposures and high ISO speed shots

Automatic Image Brightness Correction
Auto Lighting Optimizer

Highlight Tone Priority
Provided

Lens Aberration Correction
Peripheral illumination correction, Chromatic aberration correction

Creative Assist
Background (Blurred-Sharp), Brightness (Dark-Light), Contrast (Low-High), Saturation (Neutral-Vivid), Color Tone (Cool-Warm), Monochrome
Auto White Balance
Auto, Preset (Daylight, Shade, Cloudy, Tungsten light, White fluorescent light, Flash), Custom white balance correction feature available
Type
Hybrid CMOS AF II method (1-point AF, Face+Tracking priority AF)

Focusing Brightness Range
EV 1-18 (at room temperature, ISO 100, with EF-M 22mm f/2 STM)

AF Operation
One-Shot AF, Servo AF
AF Points
49 points (Maximum)
AF Assist Beam
Built-in (LED lamp)
Metering Modes
Real-time metering using the image sensor
Evaluative metering
Partial metering
Spot metering
Center Weighted Avg.
Metering Range
EV 1-20 (at room temperature, ISO 100)
Exposure Control Systems
(1) Program AE (modes other than Tv, Av, and M)
(2) Shutter-priority AE
(3) Aperture-priority AE
(4) Manual exposure
ISO Speed Range
Automatically or manually set in a range of ISO 100-12800 (equivalent to 25600 when expanded)
Max. auto ISO speed can be configured when mode dial is set to P, Tv, Av, M, or Movie mode
* Flicker detection
Exposure Compensation
Manual: ±3 stops in 1/3-stop increments
AE Lock
(1) Auto AE lock in the One-Shot AF mode with evaluative metering, AE is locked as soon as subjects are in focus.(2) Manual AE lock Performed using the AE lock button.
Type
Electronically controlled focal-plane shutter
Shutter Speeds
1/4000 sec. to 30 sec. (total shutter speed range; available range varies by shooting mode), X-sync at 1/200 sec.
Type
Retracting, manual pop-up flash
Guide No. approx. 5m (at ISO 100)
Supports angle of view equivalent to focal length of approx. 15mm (35mm film equivalent: approx. 24mm)
Recharging time: approx. 3 sec.
* Safety FE supported
* Recharging time when using a fully charged battery pack

Focusing Brightness Range
EV 1-18 (at room temperature, ISO 100, with EF-M 22mm f/2 STM)

AF Operation
One-Shot AF, Servo AF

Range of Flash Photography (Approx.)
(Approx. ft. [m])
Flash Metering System
E-TTL II autoflash
FE Lock
Provided
Flash Exposure Compensation
±stops in 1/3-stop increments
FE Lock
Provided
Drive Modes
Single shooting, Continuous shooting
Continuous Shooting Speed
(1) One-Shot AF (all lenses): Max. approx. 4.6 fps
(2) Servo AF (with EF-M 15-45mm f/3.5-6.3 IS STM at the telephoto end):
Max. approx. 2.2 fps
* Under default settings, with a shutter speed of 1/500 sec. or higher.
* Continuous shooting speed may be lower depending on shutter speed, aperture value, subject conditions, brightness, type of lens, flash use, battery level and other factors.
Maximum Burst
* Image file size, number of possible shots, and maximum burst during continuous shooting are measured based on Canon's testing standards (3:2 aspect ratio, ISO 200, and Standard Picture Style), using a UHS-I compatible, 16 GB memory card that meets Canon's testing standards. These values vary depending on the shooting conditions. Self-timer Mode
Off, 2-second self-timer, 10-second self-timer, Custom timer

Focusing
AF, MF, AF+MF (MF, and MF in AF+MF mode: approx. 5x/10x magnification and MF peaking supported)

Aspect Ratio Settings
3:2, 4:3, 16:9, 1:1

Continuous AF
Provided

Touch Shutter
Provided

Depth-of-Field Preview
Provided
Metering Modes
(1) Evaluative metering (384 zones)
(2) Partial metering (approx. 10%)
(3) Spot metering (approx. 2%)
(4) Center Weighted Avg.
Metering Range
EV 1-20 (at room temperature, ISO 100)
Grid Display
Two types
File Format
Recording System
MP4

MPEG-4 AVC / H.264
Variable (averaged) bit rate
File Size
1920 x 1080 (Full HD): 29.97 fps / 23.98 fps*
1280 x 720 (HD): 59.94 fps
640 x 480 (SD): 29.97 fps
* Actual frame rate: 23.976 fps.
Continuous Shooting Time

*1 Recording bit rate of movie images only, sound data not included.
*2 Continuous shooting is possible until the memory card becomes full or the recording length for one movie reaches approx. 29 minutes 59 seconds.
*3 Actual frame rate is 23.976 fps.
Focusing
Hybrid CMOS AF II system (1-point AF, Face+Tracking priority AF)

Focus Mode
AF, MF, AF+MF (Manual focus after One-Shot AF)
(MF, and MF in AF+MF mode: MF peaking supported)

Servo AF
Can be paused and resumed.

Brightness Metering Range
EV 1-20 (at room temperature, ISO 100)

Metering Mode
Evaluative metering

Miniature Effect Movie
Provided

Still Image Shooting
Provided

Grid Display
Grid Display

Sound Recording
Built-in stereo microphone, recording level adjustable, wind filter provided, attenuator provided

Range
EV 1-18 (at room temperature, ISO 100)
Exposure Control
Movie auto exposure mode, miniature effect movie mode, still image mode:
Shutter speed of 1/30 to 1/4000 sec.*, with aperture and ISO speed set automatically.

Movie manual exposure mode:
Shutter speed of 1/30 to 1/4000 sec.*, with aperture and ISO speed (auto or a specific value) set manually.* The minimum shutter speed is limited to 1/30 sec. at 24/25/30 fps or 1/60 sec. at 50/60 fps.
Exposure Compensation
±3 stops in 1/3-stop increments
Type
TFT color, liquid-crystal monitor

Angle Adjustment
Tilt type: Approx. 180° upward

Monitor Size
Wide 3.0-inches (Screen aspect ratio 3:2)
Pixels
Approx. 1.04 million dots
Brightness Control
Manual (5 levels)
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Single image display, single image + info display (basic info, shooting info, histogram, lens info, Picture Style, noise reduction, correction data), image index (6/12/42/110), image rotate possible

Zoom Magnification
Approx. 1.5x to 10x

Highlight Alert
Overexposed highlights blink

Image Browsing
Single image, jump by 10 or 100 images, filter images (by shooting date, by people, by movies, by stills, by rating), Scroll Display

Image Rotate
Rating

Rating
Provided

Image Search
Rating, Shot Date, People, Stills, Movie Digest

Movie Playback
Enabled

Protect Images
Provided

Slideshow
All images
* Playback is also possible after filtering the images using Image Search.
Compatible Printers
PictBridge (USB and Wireless LAN)
Printable Images
JPEG and RAW images (can print RAW images displayed as JPEG only with images taken with the same model), MP4
Custom Functions
6 types

Copyright Info
Entry and inclusion possible

USB Terminal
For communications with a computer and PictBridge (Hi-Speed USB equivalent)
Video Out Terminal
Type C (Switches resolution automatically)

Wi-Fi® (Wireless LAN)
IEEE 802.11b/g/n

Transmission Method
DS-SS modulation (IEEE 802.11b), OFDM modulation (IEEE 802.11g/n)

Transmission Range
Approx. 15m (49 ft.)
When connected to a smartphone or tablet
With no obstructions between transmitting and receiving antennas, and there is no radio interference

Transmission Frequency (Central Frequency)
Frequency: 2412-2462 MHz, Channels: 1-11 ch

Connection Method
Infrastructure mode*, Camera access point mode, Ad hoc mode* Wi-Fi® Protected Setup supported

Security
Authentication method: Open system, WPA-PSK, WPA2-PSKEncryption: WEP, TKIP, AES

Transfer Images Between Cameras
Transferring one image, transferring selected images, transferring resized images

Connection to Smartphones
Viewing, controlling, receiving images using a smartphone
Sending images to smartphone connected via NFC
Remote control of the camera using a smartphone

Print from Wi-Fi® Printers
Images to be printed can be sent to a printer supporting Wi-Fi®

Send Images to a Web Service
Images in the camera or links to images can be sent to registered Web services

View Images Using a Media Player
Images can be viewed using a DLNA-compatible media player

Battery
One Battery Pack LP-E12
*AC power can be supplied with the AC Adapter Kit ACK-E12
Battery Life
Still images:
* Based on CIPA measurement methods.
* With fully charged battery pack LP-E12.
* When EF-M 15–45mm f/3.5–6.3 IS STM is used.

Movies:
* With fully charged battery pack LP-E12.
* When EF-M 15–45mm f/3.5–6.3 IS STM is used.
*1 Maximum recordable time under default movie mode settings with repeated capture after the maximum recording time for one movie has been reached.
*2 Maximum recordable time under default movie mode settings with operation of record, pause, power on/off, zoom, and other controls.
Dimensions (W x H x D)
Approx. 4.25 x 2.62 x 1.38 in. (108.0 x 66.6 x 35.0mm)
Weight
Approx. 10.6 oz. / 301g (Including body + battery pack + card)
Approx. 9.35 oz./ 265g (Body only, excluding lens cap)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
Working Temperature Range
85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS M10: Firmware Version 1.1.1
Advisory Type
Date 02.12.20
Title Canon Support | Firmware Notice: EOS M10: Firmware Version 1.1.0
Advisory Type
Date 05.21.16

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