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Professional Services
Success in business demands efficiency. But unexpected roadblocks can slow progress.
That’s where Canon’s Professional Services team can help. Whether you are integrating a new solution into an existing workflow or building one from the ground up, our industry experts are dedicated to designing end-to-end information management solutions that can help organizations of all sizes optimize workflows, enhance productivity, and drive business growth.
We combine the power of Canon products with the expertise of our people to deliver solutions that help produce competitive advantages. These customized offerings enable you to get the most out of your technological investment so you can be on the road toward achieving the results you want.
SERVICES OVERVIEW
Expert Consulting, Training, and Workflow Optimization Services Fit for You
We work closely with customers to ensure peak performance and long-term success through:
CONSULTING SERVICES
A Partner in Promoting Your Efficiency
Canon’s dedicated Professional Services team, along with our comprehensive network of highly trained Canon U.S.A. Authorized Dealers around the country, provides expert consultation services that can enhance your workflows and optimize your print environment.
- Application Consulting: Our solution analysts assess your document and application workflows, identifying opportunities to help strengthen processes and productivity.
- Print Media Consulting: Our team partners with high-tech labs and paper manufacturers to ensure precise media compatibility, enhancing print quality and device reliability.
- Document Workflow Consulting: We design tailored document management solutions to help improve efficiency, compliance, and cost control.
PROJECT MANAGEMENT SERVICES
Call on the Pros to Keep Business Moving Forward
Led by PMP-certified project managers, our team is committed to ensuring your technology and fleet solutions are deployed on time and within scope, while always maintaining the highest level of customer satisfaction. We use the latest industry best practices and take a customer-focused approach that includes kick-off meetings, continuous progress updates, and ongoing support to help ensure a successful transition.
Project types include:
- Advanced Printing Technology Deployments
- Fleet Deployments
- Database Conversions
- Software Implementations
- Custom Software Development Engagements
IMPLEMENTATION SERVICES
The Key to Setting Your New Solution in Motion
Once you commit to a new solution, it’s critical to facilitate the right implementation strategy. Canon has you covered. Our experienced engineers will implement your document and information management solutions in accordance with solutions architecture planning documents, following timelines, task assignments, and communication plans for seamless execution. These highly skilled professionals have a deep knowledge of Canon’s hardware and software offerings, helping to support the highest possible return on investment by following precise implementation and optimization protocols.
TRAINING AND EDUCATION SERVICES
A Nationwide Network of Certified Instructors
Get the most out of your solution with the support of professional training and education services. Our expert-led offerings help put customers in a position to best utilize their technology and maximize their investment.
Backed by a nationwide network of certified instructors, Canon can deliver comprehensive web-based and hands-on training to help your team adapt to toner, inkjet, and software solutions. These customized programs support end users in gaining the skills needed to meet your organization’s unique objectives.
AN AGILE AND INNOVATIVE ENGAGEMENT PROCESS
Our proven method ensures clarity, accountability, and transparency at every stage.
We place our trust in the following phases to promote a successful transition:
- Discovery: Identifying business pain points and optimization opportunities.
- What: Developing a customized solutions architecture plan.
- How: Demonstrating how a solution(s) will solve your specific challenges and deliver ROI.
- Who: Assigning expert project managers and defining internal resources.
- When: Establishing a clear timeline with milestones and communication checkpoints.
- How Much: Providing transparent cost breakdowns.
- After Sale: Delivering implementation training from engineers, implementation specialists, and certified trainers.
- Ongoing Support: Offering continuous support through Help Desk and Field Teams, Canon’s commitment to customer satisfaction extends beyond implementation. Our nationwide solutions support and service call centers are prepared to help you remedy any problem you may encounter.