DOWNLOADS

Language
Type
Our software & drivers for your product are specific to your operations system. We've detected your operating system as {{os}}. If you need software or drivers for a different operating system make sure to select the correct operating system & version with the dropdowns below. Not all our software & drivers are compatible with all operating systems and versions.
of
There are no results for the OS Version you selected.

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Sensor
Full-frame / Super 35mm (crop) / Super 16mm (crop)(6062 x 3432):
CMOS Sensor with DAF Technology:
Signal-to-noise ratio
In the 59.94 Hz mode: 66 dB (Typical)
[Full size/3840x2160/29.97P. Canon Log2 Base Sensitivity ISO 800 (Dynamic Range 1600%)]
In the 50.00 Hz mode: 66 dB (Typical)
[Full size/3840x2160/25.00P. Canon Log2 Base Sensitivity ISO 800 (Dynamic Range 1600%)]
Dynamic Range
Canon Log 2: 1600% / 15+ stops (at ISO 800)
Canon Log 3: 1600% / 14 stops (at ISO 800) 02
Horizontal resolution Depends on the lens used
Sensitivity
59.94 Hz f/10 (2048x1080/59.94P) or f/14 (1920x1080/29.97P)
50.00 Hz f/11 (2048x1080/50.00P) or f/16 (1920x1080/25.00P) 01

All values for ISO 800, 2000 lux, and reflections rate or 89.9%
*Some lens specification may not enable these f-numbers
Total Pixels
Approx. 20.8 Megapixels (6062 x 3432)
Number of Effective Pixels
Approx. 18.69 Megapixels (5952 x 3140):
When 5952 x 3140, 4096 x 2160 or 2048 x 1080 is selected

Approx. 17.52 Megapixels (5580 x 3140):
When 3840 x 2160 or 1920 x 1080 is selected as the resolution :
Lens Mount
Canon EF mount with support for EF and EF-S lenses
Optional Interchangeable Mounts: PL and EF-C Locking
Exposure Modes
(1) Manual exposure based on shutter setting, iris setting, ISO/gain setting and ND filter setting
(2) Push auto iris control, auto iris control
(Light metering system selection, shift possible)
Shutter Setting
Speed, Angle, Clear Scan, Slow, or Off mode selected
Either 1/3 or 1/4 steps selected as speed increment
Iris Setting
Can be set to 1/2-stop, 1/3-stop or Fine
(1) Push auto iris control
(2) Auto iris control

Lenses that support Auto Iris:


EF Lenses
EF-S 10-18mm f/4.5-5.6 IS STM EF 24-105mm f/3.5-5.6 IS STM EF 70-300mm f/4-5.6 IS II USM
EF-S 18-55mm f/3.5-5.6 IS STM EF-S 18-135mm f/3.5-5.6 IS USM EF-S 35mm f/2.8 Macro IS STM
EF-S 18-135mm f/3.5-5.6 IS STM EF-S 18-55mm f/4-5.6 IS STM EF 85mm f/1.4L IS USM
EF-S 55-250mm f/4-5.6 IS STM
COMPACT SERVO Lenses
CN-E 18-80mm T4.4 L IS KAS S
CN-E 70-200mm T4.4L IS KAS S
CINE-SERVO Lenses
CN7×17 KAS S/E1 CN20×50 IAS H/E1
CN7×17 KAS S/P1 CN20×50 IAS H/P1
ENG Broadcast Lenses
2/3" mount lenses which allow for 12-pin communication using B4 mount
HJ14ex4.3B IASES HJ18ex7.6B IASES HJ24ex7.5B IASES
HJ17ex7.6B IASE S HJ22ex7.6B IASE S CJ45ex9.7B IASE-V H
CJ45ex13.6B IASE-V H CJ24ex7.5B IASE S CJ14ex4.3B IASE S
CJ18ex7.6B IASE S
ISO/Gain
1 step, 1/3 step settings
[*100 - 160 - 25600 - 102400*]
*When the sensitivity is expanded


ISO Speed Displays: Users can select from the following 2 display formats:
1-stop display [100, 200, 400] 800, 1600, 3200, 6400, 12800, 25600, [51200, 102400]
[---] Displayed when ISO extended range is ON.
1/3 stop display [100, 125, 160, 200, 250, 320, 400, 500, 640] 800, 1000, 1250, 1600, 2000, 2500, 3200, 4000, 5000, 6400, 8000, 10000, 12800, 16000, 20000, 25600, [32000, 40000, 51200, 64000, 80000, 102400]
[---] Displayed when ISO extended range is ON.



Gain (dB) Displays
Normal [-6 dB, -3 dB, 0 dB, 3 dB, 6 dB, 9 dB] 12 dB, 15 dB, 18 dB, 21 dB, 24 dB, 27 dB, 30 dB, 33 dB, 36 dB, 39 dB, 42 dB, [45 dB, 48 dB, 51 dB, 54 dB]
[---] Displayed when Gain extended range is ON.
Fine When the extended range is OFF: Can be set from 12 dB to 42 dB in 0.5 dB increments
When the extended range is ON: Can be set from -2 dB to 54 dB in 0.5 dB increments


The minimum sensitivity need to obtain the recommended dynamic range depends on the gamma curve.
BT.709 Normal
BT.709 Wide DR/HLG
Canon Log 2 / Canon Log 3 / PQ
ISO 160 (Gain -2 dB) and more
ISO 400 (Gain 6 dB) and more
ISO 800 (Gain 12 dB) and more
ND Filter
Internal ND filters with 5 density settings (2, 4, 6, 8*, 10* stops)
*When expansion is selected
Focus Control
Dual Pixel CMOS AF (DAF), Manual Focus,
One-Shot AF, Continuous AF, AF- Boosted MF, Face Detection AF*
* Only lenses that support AF functions can be used in these modes
Focus Guide
Available; displays focus status or unfocused status using the AF signal.
LCD Monitor
LM-V2 LCD Monitor
White Balance
AWB, Kelvin setting (setting range: 2000K-15000K), Daylight, Tungsten, Set (A/B)
Standardized Frame Rates
59.94 Hz mode: 59.94i/59.94P/29.97P/23.98P
50.00 Hz mode: 50.00i/50.00P/25.00P
24.00 Hz mode: 24.00P
Slow and Fast Motion
If recording Is performed at a frame rate which is below the frame rate of the recording format, so-called "undercranking" shooting results, and a fast motion effect will be obtained. Conversely, if recording is performed at a frame rate which exceeds the frame rate of the recording format, so-called "overcranking" shooting results, and a slow motion effect will be obtained.

During Slow and Fast Motion Recording external timecode input is not permitted and Timecode output is disabled. If Timecode "Free Run" was specified before S&F is selected, the setting switches to "RecRun." No sound is recorded.

  Resolution Sensor Mode/Available Frame Rates
XF-AVC 4096x2160/3840x2160
(810/410 Mbps)
[Full Frame / Super 35 mm (Cropped)]
59.94P / 29.97P / 50.00P / 25.00P : 15 - 60
24.00P / 23.98P : 12 - 60
2048x1080/1920x1080
(310/160 Mbps)
[Full Frame / Super 35 mm (Cropped)]
59.94P / 29.97P / 50.00P / 25.00P : 15 - 60
24.00P / 23.98P : 12 - 60

[Super 16 mm (Cropped)]
59.94P / 29.97P / 50.00P / 25.00P : 15 - 120
24.00P / 23.98P : 12 - 120
2048x1080
(35/24 Mbps)
59.94P / 29.97P / 50.00P / 25.00P : 15 - 120
24.00P / 23.98P : 12 - 120
RAW 5952x3140/4096x2160 59.94P / 29.97P / 50.00P / 25.00P : 15 - 60
24.00P / 23.98P : 12 - 60
2048x1080 59.94P / 29.97P / 50.00P / 25.00P : 15 - 120
24.00P / 23.98P : 12 - 120


Setting Frame Specifics are shown below:
59.94P: (15, 30, 44, 48, 52, 56, 60, 90, 120)
29.97P (15, 22, 24, 26, 28, 30, 32, 36, 40, 44, 48, 52, 56, 60, 90, 120)
23.98P/24.00P: (12, 16, 18, 20, 22, 24, 26, 28, 30, 32, 36, 40, 44, 48, 52, 56, 60, 72, 96, 120)
50.00P: (15, 25, 34, 38, 42, 46, 50, 54, 58, 60, 75, 100, 120)
25.00P: (15, 17, 19, 21, 23, 25, 26, 28, 30, 34, 38, 42, 46, 50, 54, 58, 60, 75, 100, 120)
CFexpress™ Cards (2 slots)
Recording of movies (Cinema Raw Light/XF-AVC), custom pictures, metadata

CFexpress™ Card Recording Time
Cinema RAW Light
Intra-frame
2.1 Gbps
1Gbps
250 Mbps
810 Mbps
410 Mbps
310 Mbps
160 Mbps
512 GB
30 minutes
64 minutes
256 minutes
79 minutes
156 minutes
207 minutes
401 minutes

Media Capacity (GB)
SanDisk Extreme Pro 512
Sony TOUGH 512
ProGrade Digital COBALT 650
SD Card
Recording of movies (XF-AVC (proxy)), photos (JPEG), custom pictures, metadata, menus and other data
Video
(1) XF-AVC/ MPEG-4 AVC/H.264
(2) RAW: Cinema RAW Light
Audio Linear PCM (24 bit - 48kHz; 4-channel recording)
Resolution/Sampling
4096 x 2160 / YCC422 10 bit
3840 x 2160 / YCC422 10 bit
2048 x 1080 / YCC422 10 bit
1920 x 1080 / YCC422 10 bit
Bit Rate
810/410/310/160 Mbps Intra-frame
Resolution/Sampling
2048 x 1080 / YCC420 8 bit
Bit Rate
35/24 Mbps Long GOP
Bit Depth
12/10 bit
Resolution
5952 x 3140
4096 x 2160 (cropped)
2048 x 1080 (cropped)
Time Code
Drop frame* or non-drop frame
*Only in the 59.94 Hz mode
Rec Run, Free Run, Regeneration
Gamma
Canon Log 3, Canon Log 2, Wide DR, Normal 1, HDR-PQ, HDR-HLG
Color Space
Cinema Gamut, BT.2020 Gamut, DCI-P3 Gamut, BT.709 Gamut
In-Camera LUTs
BT.709, BT.2020, DCI, ACESproxy, HDR-PQ, HDR-HLG, HDR1600%, HDR400%, and 4 user uploadable
Other Features
Slow & Fast motion recording, pre-recording, relay recording, double slot recording, custom picture settings, color bar, peaking display, zebra display, My Menu settings, waveform monitor display, assignable buttons, key lock, marker display, enlarged display, custom display, control via browser remote, peripheral illumination correction, diffraction correction, built-in monaural microphone, fan control, geotagging and other functions
Playback Operations
Normal playback, fast forward (at speeds of 5x), fast reverse (at speeds of 5x), frame forward, frame reverse, forward skip, reverse skip, rec review
Clip Display
3 x 4 (clip) index display (RAW, XF-AVC, XF-AVC proxy, photo index)
Clip Information Display
Clip metadata display, custom picture data display
Edit
Clip deletion
Input
MIC jack, INPUT terminal (1/2)*, REMOTE terminal (A)
* Digital input (AES/EBU standards) supported
Output
HDMI, headphone jack, MON. terminal, SDI OUT terminal*, VIDEO terminal
* 12G-SDI supported
Input/Output Control
TIME CODE (in/out), Expansion System terminal, USB (for GPS units)
* For the EVF-V50, EU-V1 or EU-V2 Expansion Units
Power Input
DC IN 12V jack (DC 11.5V-20V), Battery terminal (DC 14.4V), DC 12-20V*
* When using a V-mount battery with the EU-V2 Expansion Unit

Maximum recording times with battery/power consumption. All values given are approximations only. CFexpress™ card single recording, using the LCD monitor LM-V2, MON. and SDI OUT terminals, and using EF50mm f/1.8 lens
Video
Format
Sensor Mode/
Resolution
Bit Rate:
Frame Rate
Power Consumption
Approx. (W)
BP-A30
(3100 mAh)
BP-A60
(6200 mAh)
Continuous Recording Minutes
RAW Full size/
5952 x 3140
2.1 GB:
59.94P/50.00P
34.0
50
115
Super 16mm/
2048 x 1080
250Mbps:
59.94P/50.00P
28.0
60
150
XF-AVC Full size/
4096 x 2160
810Mbps:
59.94P/50.00P
33.4
50
125
Super 16mm/
2048 x 1080
310 Mbps:
59.94P/50.00P
28.0
60
150
Image Processing Platform
DIGIC DV 7 Image Processor
Related Accessories
Battery Pack BP-A30/BP-A60 (provided with camera)
Battery Charger CG-A10/CG-A20 (provided with camera)
Remote Controller RC-V100
Compact Power Adapter CA-CP200B (provided with camera)
Shoulder Strap SS-1200 (provided with camera)
Tripod base TB-1
Wireless Transmitter
GPS Receiver GP-E2
Unit Cable UN-5 (provided with camera)/UN-10 (sold separately)
Canon OLED Electronic View Finder EVF-V50/EVF-V70
Extension unit 1: EU-V1
Extension unit 2: EU-V2
EF Cinema Lock Mount Kit CM-V1
PL Mount Kit PM-V1
B4 Mount Adapter MO-4E/MO-4P
LCD Monitor LM-V2 (included)/LM-V1
LCD Attachment Unit LA-V2 (included)/LA-V1
Camera Grip GR-V1 (included)
Shoulder Support Unit SU-15
Shoulder Style Grip Unit SG-1
Clamp Base CL-V2
Rod Clamp RD-1
Handle Unit HDU-2
8-pin Remote Cable RR-10/RR-100
Canon EF/EF cinema lens group, Canon PL cinema lens group and accessories designed for these lenses
IP Streaming
Streams video to decoder transmission device or computer over the network
Compression Method
MPEG-4 AVC/H.264 8 bit
Bit Rates
9 Mbps/4 Mbps (1920 x 1080)
Frame Rates
59.94p/59.94i/50.00p/50.00i
Audio
MPEG-2 ACC-LC 2ch
Audio Rate
256 Kbps
Transfer Media
Wi-Fi® ,Ethernet
Protocols


(1) UDP: Prioritizes transfer speed. Lost or lagging packets ignored.

(2) RTP: Standard system for sending videos and audio online. Lost or lagging packets ignored.

(3) RTP+FEC: Error correction (FEC) control during RTP transfer enables recovery of lost or corrupt packets on the receiving side.

(4) RTSP+RTP: Real-time data streaming control via RTSP (Real Time Streaming Protocol) and transfer via RTP. The receiving side can start or stop streaming.
Standards
Follows the specifications of WFT
Wi-Fi® Setup Methods
(1) WPS [Wi-Fi® Protected Setup] (push-button system, PIN code system)
(2) Manual Setup
(3) Search for Access Points
Authentication Systems
Open system, WPA-PSK, WPA2-PSK
Encryption
WEP-64, WEP-128, TKIP, AES
IP Address Settings
Auto (automatic switching between DHCP and AutoIP), Manual
Dimensions (W x H x D)
Approx. 6.0 x 5.8 x 6.6 in. (153 x 148 x 168mm)
Weight
Approx. 3.8 lb. (1750g)

CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
PURCHASED IN THE UNITED STATES
 

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.

 

This limited warranty only applies if the Equipment is used in conjunction with compatible computer equipment and compatible software, as to which items Canon USA will have no responsibility. Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

 

 

In order to obtain warranty service, please contact the authorized Canon retail dealer from whom you purchased the Equipment or contact the CANON INFORMATION CENTER AT 855-CINE-EOS (855-246-3367) or on the internet at pro.usa.canon.com/support. You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

  1. Loss or damage to the Equipment due to abuse, mishandling, accident improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's user's manual;
  2. If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA) that cause damage to the Equipment or that cause abnormally frequent service calls or service problems;
  4. If defects or damages are caused by service other than Canon USA's factory service centers or authorized service facilities;
  5. Any internal modification to product hardware or firmware;
  6. Any applicable fee for Maintenance of the Equipment;
  7. If the Equipment has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Equipment purchased outside the United States. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold "AS IS", without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY (EXCEPT AS MENTIONED ABOVE) GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU). THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CANON U.S.A., INC

Title Firmware Notice: EOS C500 Mark II: Firmware Version 1.0.4.1.00
Advisory Type
Date 12.06.21
Title Firmware Notice EOS C500 Mark II Firmware Version 1.0.3.1.00
Advisory Type
Date 07.28.21
Title Firmware Notice: EOS C500 Mark II: Firmware Version 1.0.2.1.00
Advisory Type
Date 08.13.20
Title Firmware Notice: EOS C500 Mark II: Firmware Version 1.0.1.1.00
Advisory Type
Date 02.19.20
Title Firmware Notice EOS C500 Mark II Firmware Version 1.0.3.1.00
Advisory Type
Date 07.28.21
Title Firmware Notice: EOS C500 Mark II: Firmware Version 1.0.5.1
Advisory Type
Date 05.26.22

ADDITIONAL SUPPORT

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more