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In-house printing operations play a vital role and taking action to enhance customer experiences can help strengthen an in-plant’s merit in the eyes of its parent organization. This report from the 2021 NAPCO Research Study showcases the value automation offers in-plants in servicing their organizations’ needs.
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The pandemic has accelerated changes to the communication buyers business needs and print preferences. This white paper from the 2021 NAPCO Research study, sponsored by Canon U.S.A., Inc. discusses the impact of the COVID pandemic has had on print utilization and provides insight into helping to understand the buyer’s needs.
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Based on the 2021 “Enhancing the Print Customer Connection” NAPCO Research sponsored by Canon U. S. A. Inc., of over 200 Communication Buyers and Print Providers the first white paper provides insights on print job submission and how COVID-19 has reshaped customer interactions and print utilization.
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A customer’s experience working with a print provider begins with job submission and onboarding. This white paper from the 2021 NAPCO Research study, sponsored by Canon U.S.A., Inc. offers insight in how and why communication buyers are submitting print orders. Understanding and meeting the customers job submission requirements can help enhance the customer experience and onboard customers.
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White Papers
The “Print in The Eye of the Buyer” white papers series discusses how print buyers are sourcing and using print to strengthen their customer communications. “Digital Printing 5.0” white papers are from a survey of 233 commercial printers and 174 in-plants and highlights key and evolving trends that are advancing the use of digital printing.