What They Think | Canon Customer Interview - IMS: From Mail-Customer Backup to Major Digital Printer

What They Think | Canon Customer Interview - IMS: From Mail-Customer Backup to Major Digital Printer

Dave Zwang talks with Al Abbatiello, Vice President of Operations for IMS Inc, a 40-year-old company that started in mail sorting and commingling. They expanded into digital printing initially to serve as a backup for mail clients whose equipment went down. They began printing upon to 20% of customers' work and expanded from there via acquisition and outsourcing.

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